Name: Aptive Environmental
Rating: 4.5

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Herb Pollard Woodbridge, VA

The Tec. didn’t remove the dead mouse. He put glue traps in areas where there was no activity. I told the Tec. we continue to caught mice in the basement rafters he put the traps on the floor even after I told him I never caught one on the floor unbelievable. He recommended areas outside our property where they could be getting in but he did nothing to prevent them from coming in. What did I agree to? After the Tec. left I left a message with the company to complain to a manager I have yet to receive a call.

7 years ago

Reply from Aptive Environmental

Greetings, Herb. Thanks for reaching out. Please reach out to the local branch so we can get someone out to your house to finish the job. So sorry for the inconvenience. This is not okay.

Jul. 15th, 2019

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Toetal Encinitas, CA

The guys seemed really nice. They were here in and out. Our is not that big. My biggest complaint is they weren’t wearing the shoe covers and that is not very sanitary. (Our former pest control guys used to wear them) We don’t wear outside shoes in our bedroom and that’s definitely a turned off.

7 years ago

Reply from Aptive Environmental

So sorry for the inconvenience. This is not okay. Will you please reach out to the local branch in your area and let them know that the service professional wasn't wearing booties? Not okay!

Jul. 15th, 2019

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Steve Kansas City, MO

The technician came when I was told he would. Courteous individual, treated the areas I was most concerned with in quick and thorough manner.

7 years ago

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Robyn Cordova Salt Lake City, UT

Cameron was very accommodating when we were running late. He was very pleasant and professional. He was able to answer our technical questions.

7 years ago

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Richard Fellrath Troy, MI

He checked out the hole under our house and set traps there and in our upstairs bath where we had seen a few large ants. Very helpful.

7 years ago

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William silver and carol henderson Beaver Falls, PA

Joshua P did an excellent job and represents your company well. He went above and beyond for us. We want him the next time.

7 years ago

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Ron Henderson, NV

Always thorough and considerate. Answers any questions we have and usually has great tips on how to keep our home critter free. Thanks...

7 years ago

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Glen Santee, CA

Technicians have been courteous and friendly.Since we began using Aptive’s services, about a year and a half ago, we have not had problems with ants or spiders or rodents.

7 years ago

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Pete Carola The Colony, TX

Tanner was super friendly, professional, and completed a thorough inspection and spray of the inside and outside of our house.

7 years ago

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Brian cole Brandon, FL

Very helpful about the bugs it kills and sprayed the whole house and outside to keep bugs from coming in very nice man answered all my questions

7 years ago

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Summer N Pittsburgh, PA

I have a terrible silverfish infestation. I called Aptive in between scheduled treatments and they came and treated again. Dane P was extremely thorough and professional.

7 years ago

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Oliver Grieb Hewitt, NJ

Llomar A came as promissed to our house and did a professional job - lets hope the ants and bugs are reduced soon. Thanks for your service!

7 years ago

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Breanna jackson

He was nice, but I asked if he could spray the backyard because they didn’t do it last time because if my dogs. He said he couldn’t because he had his next appt at 2:00. It was 1:20 when he started my house and finished at 1:30. He wasn’t even suppose to start until 1:30. He could have easily taken an extra 10 min to spray the back. I don’t like to make complaints but this just seemed lazy to me.

7 years ago

Reply from Aptive Environmental

We definitely want to make this right, Breanna. Please reach out to the local branch and schedule a free reservice. Thanks!

Jul. 12th, 2019

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Shirley Thomas Harker Heights, TX

I still see some eggs under the rim of the house ..on my cameras is saw a lot of spraying and she did knock down a few things ..still see a bees nest in the light post on the front porch.

7 years ago

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Michelle Mercer Island, WA

This last service the tech did to the eaves on the back of the house which are accessed by a deck from the interior. There are untouched webs there that were missed in the initial service.

7 years ago

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Gerald M. Walnut Creek, CA

The technician was very friendly and professional. I had a question about possible effects on my pet cat, and the technician answered promptly and was very reassuring.

7 years ago

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Mary E Mink Verona, WI

Pluses for knowledge, friendliness, timeliness and professionalism. Minuses for details of products being used and not disclosing 72-hour cancellation option.

7 years ago

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Ryan S Littleton, CO

Eli was very friendly. He provided information about what he saw. He completed his work quickly and I appreciated his shoe covers.

7 years ago

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Izzy Spring, TX

Spent 5-10 minutes tops!! Still have spiderwebs and spiders in my garage which was one of the troubled areas I told him about. Didn’t spray the second floor of my house. Asked him to let me know when he was finished so we can go over what he did. He didn’t and just left without letting me know.

7 years ago

Reply from Aptive Environmental

Genuinely sorry to hear we dropped the ball on this last visit, Izzy. Please feel free to reach out to your local branch office so that we can make sure you are taken care of. We definitely want to make this right!

Jul. 11th, 2019

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William H Pillow Powder Springs, GA

Antonia F has done an outstanding job answering any questions and proving valuable info as to type of treatment and result expectations.

7 years ago

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Monica Palmieri Coatesville, PA

Our technician did a great job. He was professional, answered all my questions and went above and beyond to solve our problem.

7 years ago

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Matthew Driggs Salt Lake City, UT

They are reasonably priced and good to work with. We had a problem with ants and they came right out and took care of it. So far so good.

7 years ago

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John Salvato Cherry Hill, NJ

One star is way too much. I have never written a review on anything. Just felt I had to send one out on the company. I did not see one improvement on my property. I actually think they were spray ant food. On a very cold and windy day in January they came to my house. Swept the windows for spiders. Those spiders aren’t stupid. They moved into the house. Anyway, got charged a $100 and change. It’s my own fault. Got a con job by a good salesman. This company is a scam. Only thing, didn’t see any of those White Walker Spiders in January.

7 years ago

Reply from Aptive Environmental

John, genuinely sorry to hear you haven't enjoyed our service. Please feel free to reach out to your local branch office so that we can make sure you are taken care of. We definitely want to make this right!

Apr. 17th, 2019

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Tami Thurgood Ogden, UT

I have enjoyed being a customer of Aptive Environmental. They do a great job keeping all the pests away. And if I have any concerns been quarterly visits…they will come to my house and take care of it for free!

4 years ago

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Emily D Herriman, UT

Aptive Is great for pest control! We had a vole problem and the bait box they gave us totally got rid of them. They’re always great about coming between services if needed.

4 years ago Edited January 17, 2022

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Susan DiMario Auburn Hills, MI

Eric is always professional but friendly, thorough, on time and have great communication with me as to what’s going on with my service. Eric is the best

4 years ago

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Matt Clark Nampa, ID

I worked with Aptive. As pest control goes they are good to work with. Definitely a top notch pest service. I love how all of their products are environmentally friendly and kid friendly.

4 years ago Edited November 18, 2021

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stevey shumway Orem, UT

I really felt that when using Aptive I got taken advantage of. The service wasn't always great and as the customer I felt that I was always rushed to get the job done. I think there are other better company's out there that provide better care of their customers.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to share your experience with us. We deeply regret that we have this impression with you. We can see that we have not lived up to your needs, or to our standards. Please consider opening a dialogue with us. We would love the opportunity to make things right.

Mar. 12th, 2020

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Fife32 Managua, MN

I love Aptive Environmental so much! My sells rep really took care of my individual house and I loved the price and the product. Would totally recommend to anyone!!

6 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to have provided a service that makes you feel this way! :)

Mar. 12th, 2020

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Rick Austin, TX

They provide our pest control service. They do a great job with their regular maintenance. One time I found a wasp nest, they were out the next day to take care of it.

7 years ago

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ave Pleasant Grove, UT

Our experience with Aptive pest control was a positive one. The insects we once had were destroyed and we feel comfortable that we can be insect free. They also spray inside and outside so the pests are gone!

7 years ago

Reply from Aptive Environmental

Thanks for your review. Please let us know if there is anything more we can do for you!

Oct. 10th, 2019

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Jami Howell Farmington, UT

They are always willing to come back out and take care of anything they miss. I love how effective their products are and how they are friendly to pets and kids.

7 years ago

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Amelia H Atlanta, GA

Zero stars. Tech was very obviously drunk and sprayed me in the face with pesticide while I was holding my baby. Called customer service and have yet to hear back. I’m waiting, Aptive! Stay away from this company if you appreciate your health and your family’s well being.

4 years ago

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Vicki Snead Richmond, TX

Jacob did a very thorough job and sent me pictures of everything that he did outside of my house. Vicki S.

4 years ago

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John Burgan Sugar Land, TX

I am very satisfied with the service that Adaptive gives me.Jermaine was very professional and very courteous.

4 years ago

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Fernando Prado Granada Hills, CA

Tony C Was great today. He went beyond what others do. He knew exactly what I wanted in only a few short words.

4 years ago

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Lucia Mcginn West Chicago, IL

Like the quick response. Rick was very professional and gave me some good ideas as to how to control the problem.

4 years ago

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Chase Reed Kansas City, MO

Decent service so far, there has been a couple re services due to some techs not fully doing the job, but Alex D. did a great job. Very informative

4 years ago

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Rich Chicago, IL

Was very pleased with Savon’s work! I feel he went above and beyond and even sprayed around my pool. Thank you Savon!

4 years ago

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Elizabeth Holtz Pennington, NJ

Patrick B did a great job explaining the service and making sure that the service met my expectations.

4 years ago

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sheryl langlois Finleyville, PA

Jamie M Does a phenomenal job. Very thorough … takes pictures and explains everything. Extremely timely as well.

4 years ago

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michael curtis Camarillo, CA

Danny was very friendly and knowledgeable about my service. He listened to my concerns and helped out.

4 years ago

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Jen Trapanotto Canonsburg, PA

Jamie was very nice and thorough! She explained things and treated the inside and outside of my house.

4 years ago

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Cyndi Flores Boerne, TX

Aptive Professional Alex G was very thorough and explained treatment. Was impressed with his work and communication.

4 years ago

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MEdwards Oklahoma City, OK

Our applicator, Joshua was very punctual and communicated very well in carrying out the appointment.

4 years ago

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Chris Urbaniak

Very professional and polite. Knowledgeable and answered all questions! Carlos was ontime and meticulous.

4 years ago

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debbie king Valley Park, MO

Always on time always does a great job. Great with communicating with my appointment time is great company

4 years ago

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Ryan Johnston Prairie Village, KS

Very satisfied with the service provided. Photos and a detailed description of the work performed was very professional

4 years ago

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Pam Redford Utica, MI

Kenneth was very efficient, knowledgeable, and courteous. I would like him to return to do continuing services

4 years ago

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Frenesi Andersen Portland, OR

Aptive solved the pest problem I had. The Aptive technician gets the job done quietly and efficiently.

4 years ago