Name: Turnbull Law Group
Rating: 4.7

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Sandy Prater Statesboro, GA

Turnbull handled my smaller debts like a champ. However, they dropped the ball when the largest one sought litigation. Despite being told that I was being assigned a lawyer as part of their services (and what I was essentially paying for in coming to them and not negotiating by myself), I found this person to be beyond useless. I forwarded every document and the summons to the lawyer and uploaded to the dashboard as directed. I was assured everything would be handled. After a month of hearing nothing, I reached out to the lawyer myself was told they had answered the summons (which I was charged a small filing fee) and would keep me updated. Then nothing. Reached out again and was told it was being handled and he actually seemed irritated at my concerns of garnishments and liens - saying "we're nowhere near that point." Nothing again for months. Now I discover I have a writ of fieri fascia against me. Basically, they took an unsecured loan and imposed a lien against (and could potentially seize) my bank accounts, home, car, etc... Worse yet - they could not have done this without winning a judgement, which the Turnbull attorney should have been notified of but never told me. Now I'm wondering if he even showed up or if the creditor won by default. I called Turnbull. Despite the urgency, I have received no call from legal nor my so-called lawyer. Just left to my devices with nothing but well-meaning apologies from the very nice customer service phone staff. I am now negotiating directly with the creditor's law firm and hoping for a voluntary payment option. If you have a bunch of small bills, I think they are okay but honestly don't do anything you can't do yourself by calling your creditors directly. But if you're thinking about going with a debt relief program because you want some protection against judgements and litigation, look elsewhere. My experience is that they are worse than useless. In not providing me updates, they left me absolutely unprepared and any assets vulnerable.

4 years ago Edited February 8, 2022

Reply from Turnbull Law Group

We never intended to disappoint you, Sandy. Our goal is to support our clients' every step. An account specialist will be reviewing your account shortly. We will be sure to reach out to you if necessary. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

Feb. 15th, 2022

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Derek Streidl Strongsville, OH

I was lured in with the same promise all its "customers" are, that this company will help settle your debt. But in the same month, i was able to negotiate all my debt on my own, for a fraction of what Turnball could. When i asked to be removed from the program, there began the mountain of stress. On my first phone call, i was assured by the man my program was terminated and my full $400 refund would be on its way. Cut to 14 days later, still no refund and so i call again. This time, another CSR named Erika answers and tells me im lying, that i never called and canceled and that nobody would ever cancel their service. She continued to speak rudely, laughing along the way and popping bubblegum in the phone loud enough to hear. She also was zero help in canceling and i had to call a third time, where someone finally assisted me in canceling. They refunded me less than half of my money for the 2 weeks i was in the program, calling it "lawyer fees" and basically demolished my credit score. Big warning, this company is a massive scam and only seek to drain your funds without doing anything constructive for you. Stay away, they would beat your elderly mother for a dollar.

4 years ago

Reply from Turnbull Law Group

We never intended to disappoint you, Derek. Our goal is to support our clients' every step. An account specialist will be reviewing your account shortly. We will be sure to reach out to you if necessary. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

Jan. 25th, 2022

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Marie Londonderry, NH

Started with them in April of 2021 and they have already Settled 5 out of my 6 accounts. Couldn’t be more pleased and should be debt free in 2 to 3 years. Can’t thank them enough.

4 years ago

Reply from Turnbull Law Group

Congratulations on the progress you've made, Marie! You are aggressively making your way toward your financial freedom. Keep up the excellent work, and thank you for choosing Turnbull Law Group.

Dec. 14th, 2021

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Jordan Akron, OH

They are very professional and got me moving on settling my debts way faster than expected. They are great at answering any questions that I may have also.

4 years ago

Reply from Turnbull Law Group

Your amazing feedback is appreciated, Jordan. We're honored to be your solution to financial relief. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

Nov. 10th, 2021

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Debra Crosby Columbus, OH

When I reached out, they contacted me within a few days. The rep explained everything that would be happening and was very patient and helpful with my questions and concerns.

5 years ago

Reply from Turnbull Law Group

We're always happy to assist, Ms. Crosby. Thank you for taking the time to reach out to us to gain a greater perspective of the program. Always feel free to reach out when additional support is needed. Thank you for choosing Turnbull Law Group to reach your financial goals.

Jul. 21st, 2021

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David Stewart

I’m new I haven’t had enough time to build up my account funds but so far everyone has been wonderful to me I know I made the right choice thank you

5 years ago

Reply from Turnbull Law Group

Welcome to Turnbull Law Group, David! We're looking forward to accompanying you on your journey to financial freedom. Remember to log into your Client Dashboard for important communications regarding your account. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

Jul. 21st, 2021

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S.M. Rindge, NH

I signed up for debt settlement with this company almost 2 years ago and they have still not negotiated my largest debt. They keep justifying not doing what they said they would because "there's not enough money in the account" even though I have been making payments twice a month via automatic withdrawals from my account this entire time. Now that debt has grown even larger and the company is trying to serve me with papers so I will now also be responsible for all of their legal fees and the cost of the sheriff trying to deliver them multiple times. This company still does not care and the lawyers will not get involved until I have the paperwork, except I will never have the paperwork because they don't have my address (since at the instruction of this company I changed all of my contact information to their info). I sent them emails advising that my debt was transferred to a collection company over a year ago and they refuse to get in touch with this company to give them information for where to send these legal papers. They don't care how many legal fees and sheriff visits I have to pay for. They refuse to do anything. Their lawyers aren't any more helpful, the one I managed to get in touch with (only because I had her phone # from an email earlier on) pretty much said that if I'm lucky this debt will be settled for around the original amount. what is the point of even doing this debt settlement program them?? just for them to profit off of poor people's debt? PATHETIC! Their customer service is a joke, their email replies are incredibly lacking. By the time this is all said and done I will not have saved any money thanks to all the extra late, interest, & legal fees on top of the thousands of dollar they are charging me for their so called "services". I would have been better off filing bankruptcy. I would NEVER recommend anyone fall for this scam, do not do business with this company. all working with them will do is make them thousands of dollars.

5 years ago

Reply from Turnbull Law Group

We never intended to disappoint you or for you to have a poor experience. Unfortunately, some creditors are more aggressive than others in their collection efforts. It sounds like you were dealing with some challenging creditors, and we can understand how that would be frustrating. Please know that we share the common goal of resolving the enrolled balances as quickly as financially possible. However, our responsibility to you is to make sure the terms of the agreement can be abided by, and we do not run the risk of potentially losing a settlement due to a shortfall in funding.

We constantly work with our Client Services team in efforts to improve the service provided to our clients. Your feedback is appreciated and will be used as another opportunity to do so. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs. Here's to a brighter financial future.

Jun. 24th, 2021

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Dejanette King Atlanta, GA

Payments are affordable especially now when people are struggling financially. Only annoyance is creditors still call in attempt to collect pymt even after being told about program...

5 years ago

Reply from Turnbull Law Group

We appreciate you for taking the time to share this with us today, Dejanette. Affordability is key to being successful in our program. We're relieved to hear your monthly deposit amount is doable. We also understand the creditor calls can become a nuisance. We encourage you to log into your Client Dashboard for helpful tips on how to handle these calls. If you ever have any concerns regarding your account, Client Services is available Monday - Friday to support your financial needs. Thank you for choosing Turnbull Law Group. Here's to your financial success!

Feb. 10th, 2021

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Trish Bessette New York, NY

This company is the best. They have been helping me out of debt. There were a few time i couldn't pay the whole monthly bill. They were frindly and kind to me...

5 years ago

Reply from Turnbull Law Group

Amazing feedback, Trish. Hearing that our service has provided you with peace of mind is beyond rewarding! Thank you for being the best part of Turnbull Law Group. Here's to financial freedom!

Jan. 15th, 2021

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Verified Customer

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Amy Good Middletown, PA

Quick responses when asking questions and my case was settled fast

4 years ago

Reply from Turnbull Law Group

Thank you for taking the time to leave us a review, Amy! Our team takes pride in providing world-class customer service to our clients and we'll always be right by your side. Please call us at 800-674-1504 if you have any questions. Thank you for choosing Turnbull Law Group!

Oct. 26th, 2021

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Verified Customer

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Parson, Kathryn Las Vegas, NV

In my one experience they were fast, efficient & understood my needs quickly.

5 years ago

Reply from Turnbull Law Group

We are so happy to hear that, Kathryn! Providing our clients with the utmost level of service remains our number one focus. Always feel free to reach out when assistance is needed. Thank you for choosing Turnbull Law Group to serve your financial needs.

Oct. 19th, 2021

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Verified Customer

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Beauty Warner Robins, GA

I have not had any problems, they have always helped whenever needed

5 years ago

Reply from Turnbull Law Group

Terrific feedback, Beauty! Our top goal is to make sure we support our clients every step toward a brighter financial future. Thank you for choosing Turnbull Law Group as your guide to financial freedom.

Oct. 12th, 2021

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Janie Brown's Winchester, VA

Everyone has been so nice and friendly. They have explained the program and made it easy to follow. Very happy so far!!!

4 years ago

Reply from Turnbull Law Group

Janie, we appreciate you taking the time to leave us a review! Our team takes pride in making sure our clients are supported throughout the process and we'll always be right by your side. Please call us at 800-674-1504 if you need any assistance. Thank you for choosing Turnbull Law Group!

Jan. 4th, 2022

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Glenda Adesokan Bloomfield, CT

Very easy to contact and speak to someone who can answer your questions...I felt relieved by my explanations to my questions...

5 years ago

Reply from Turnbull Law Group

Glenda, we appreciate you taking the time to leave us a review! Our team takes pride in making sure our clients are supported throughout the process and we'll always be right by your side. Please call us at 800-674-1504 if you need any assistance. Thank you for choosing Turnbull Law Group!

Oct. 20th, 2021

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Jason Ard Milledgeville, GA

It’s hard to know who to trust these days. Turnbull has really made life less stressful handling the evil credit card industry. Jason

5 years ago

Reply from Turnbull Law Group

Jason, thank you for taking the time to review your program! We take pride in making sure our clients are supported throughout the process. Thank you for choosing Turnbull Law Group.

Oct. 8th, 2021

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Vicki Hamer Edmond, OK

Very pleasant encounters the three times I've talked to them. They were never condescending and I felt comfortable during and after the calls.

5 years ago

Reply from Turnbull Law Group

Great feedback, Vicki! Our top goal is to make sure we support our clients every step toward a brighter financial future. Thank you for choosing Turnbull Law Group as your guide to financial freedom.

Oct. 5th, 2021

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Darcell Rogers Atlanta, GA

Since signing with Turnbull I been at ease knowing they have my best interest throgh communication when they resolve a debt issue

5 years ago

Reply from Turnbull Law Group

Terrific feedback, Darcell. Hearing that our service has provided you with ease is beyond rewarding! It's always great to hear clients share how pleased they are with our service efforts. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

Sep. 16th, 2021

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Patricia Armstrong Buford, GA

Don't sign up with them. I keep getting calls from them about accounts I signed up with them almost two years ago. They only seem interested in bugging me about debts they "find" that are under $500 and not the large debts I enrolled. If I don't see any money going out from my sizeable funding balance within this next month, I'm going to try another service. I've got nothing to lose. I've negotiated two large debts on my own since they don't work with Turnbull. THEY ARE NOT WORTH IT> FIND ANOTHER SERVICE.

5 years ago

Reply from Turnbull Law Group

We regret to hear you are disappointed with our service efforts, Ms. Armstrong. There seems to be a misunderstanding with our approach. Our goal is to assist our clients with obtaining financial freedom. This means making sure that all debts are resolved once completing our program. We never intended to cause a poor experience for you. If we may address any other concerns for you, please reach out to our Client Services team for immediate assistance. Thank you for choosing Turnbull Law Group to reach your financial goals.

Jun. 29th, 2021

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Sandra Cantrell Roberts Acworth, GA

Excellent customer service, everything was explained clearly. As a client you feel like you’re being taken care of not just rushed.

5 years ago

Reply from Turnbull Law Group

Amazing feedback, Ms. Sandra! It is our goal to make sure we support our clients every step toward a debt-free future. Here's to a successful journey! Thank you for choosing Turnbull Law Group.

Jun. 18th, 2021

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Dawn Venable Atlanta, GA

This company is great. Anytime I’ve had any questions, they get right back to you with the answers. No complaints at all.

5 years ago

Reply from Turnbull Law Group

We're honored to be your solution to financial relief, Dawn. Thank you for sharing your confident feedback. Hearing that our service has provided you with peace of mind is beyond rewarding. Thank you for choosing Turnbull Law Group as your guide to financial freedom. Here's to a successful journey!

May. 27th, 2021

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Sylvia Gonzalez Stratford, CT

Turnball has been the best decision I have ever made. Customer care is first class and the law group gets right to work and results are prompt.

5 years ago

Reply from Turnbull Law Group

Thank you, Ms. Gonzalez, for complimenting our service. Our advocates work very hard to provide the utmost level of customer service for our clients. We welcome any other questions or concerns that come up along the way. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

May. 17th, 2021

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Melissa Roam Denver, CO

They make the process so easy and keep in contact with you any time something happens. Would highly recommend them if you need help with debt relief!

5 years ago

Reply from Turnbull Law Group

We appreciate you for taking the time to share this with us today, Ms. Roam. It's great to hear how pleased you are with our service efforts. Remember to log into your Client Dashboard for important communications regarding your account. Thank you for being the best part of Turnbull Law Group!

Apr. 16th, 2021

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Verified Customer

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Aldeth Kennett Square, PA

they were easy to work with and listened to my concerns

5 years ago

Reply from Turnbull Law Group

Thank you for your lovely feedback, Aldeth! It's a pleasure to know that our representatives continue having great interactions with our clients since that is our top focus. Always feel free to reach out when assistance is needed. Thank you for choosing Turnbull Law Group to serve your financial needs.

Oct. 19th, 2021

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Verified Customer

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Connie Shaeffer Missouri Valley, IA

Easy to deal with, friendly representative

5 years ago

Reply from Turnbull Law Group

Connie, we appreciate you taking the time to leave us a review! We're elated to hear about your success thus far and we look forward to you becoming debt-free. Thank you for choosing Turnbull Law Group!

Oct. 13th, 2021

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Verified Customer

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James Clare Reston, VA

Resolved this issue timely and to my satisfaction

5 years ago

Reply from Turnbull Law Group

Thank you, James, for sharing your exciting feedback with us today! It's always great to hear clients share how pleased they are with our service efforts. Thank you for choosing Turnbull Law Group as your guide to financial freedom.

Oct. 13th, 2021

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Lana Lattrell Naugatuck, CT

I wish I could give them less than one star. They take your money and do not help you. Your credit will go even lower by using them. They supposedly assign an attorney to you but if you need to get in touch with that attorney good luck. The only people you can talk to our customer service. Do not hire.

5 years ago

Reply from Turnbull Law Group

We appreciate you voicing your concerns, Ms. Lattrell. Please, know that supporting our clients remains a top priority. Therefore, it is disheartening to hear you feel anything other than. We never intended to disappoint. An account specialist will be reaching out to you shortly concerning the matter. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

Jul. 16th, 2021

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Christy Statesboro, GA

Turnbull took the phone calls and made agreements to lower all my payments so I could stop worrying and move forward.

5 years ago

Reply from Turnbull Law Group

We are more than happy to relieve you of the burdens related to debt, Ms. Christy. Welcome to Turnbull Law Group! It is our pleasure to provide a service that leads you to a brighter financial future. Please let us know how we can continue supporting your every step! Thank you for choosing Turnbull Law Group.

May. 21st, 2021

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Mary Welzenbach Flowery Branch, GA

I am very pleased with everything they do. Customer service is always pleasant and willing to help in any situation.

5 years ago Edited September 14, 2021

Reply from Turnbull Law Group

We cannot thank you enough for sharing your positive experiences with us, Mary. It's always great to hear clients share how pleased they are with our service efforts. Please let us know how we can continue supporting your every step! Thank you for choosing Turnbull Law Group.

Jan. 15th, 2021

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Marcy Vick Williamsburg, VA

they let you know ever step that they are doing and have always been there when i need to anything

4 years ago

Reply from Turnbull Law Group

Your amazing feedback is appreciated, Marcy. We're honored to be your solution to financial relief. Always feel free to connect with us when support is needed. Thank you for choosing Turnbull Law Group to reach your financial goals.

Jan. 4th, 2022

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Robert A Berryhill New York, NY

they are very easy to deal with also polite and understanding people eager to help

5 years ago

Reply from Turnbull Law Group

Thank you for the confident feedback, Mr. Berryhill. Our goal is to make sure we support our clients every step toward a debt-free future. Always feel free to connect with Client Services when assistance is needed. Thank you for allowing Turnbull Law Group the opportunity to serve your financial needs.

Mar. 11th, 2021

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Wayne Nelmes ,

Great customer service, very intuitive to their customers needs. Keeps you well informed.

5 years ago

Reply from Turnbull Law Group

We appreciate you for taking the time to share this with us today, Wayne. Making sure our clients feel well-supported remains our number one focus. We're honored to be your solution to debt-relief. Please let us know how we can continue supporting your every step! Thank you for choosing Turnbull Law Group.

Feb. 23rd, 2021

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The Purple Onion Skin Fitzgerald, GA

Very friendly yet professional staff eager to help clients resolve their debt issues.

5 years ago

Reply from Turnbull Law Group

Welcome to Turnbull Law Group! It is our pleasure to provide a service that leads to a brighter financial future. Please let us know how we can continue supporting your every step! Thank you for choosing Turnbull Law Group.

Dec. 8th, 2020

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Gus Mom Contoocook, NH

I like that everyone is friendly and respectful. They are very professional.

4 years ago

Reply from Turnbull Law Group

Thank you for taking the time to leave us a review. Providing our clients with the utmost level of service remains our number one focus. Always feel free to reach out when assistance is needed. Thank you for choosing Turnbull Law Group to serve your financial needs.

Apr. 12th, 2022

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Pamela Cuyler Ringgold, GA

They have done a good job so far in trying to work with my creditors.

4 years ago

Reply from Turnbull Law Group

Terrific feedback, Pamela! Our top goal is to make sure we support our clients every step toward a brighter financial future. Thank you for choosing Turnbull Law Group as your guide to financial freedom.

Feb. 21st, 2022

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Jessica barfield Manchester, NH

They have been very nice. They have accommodated me very well. Thank you

5 years ago

Reply from Turnbull Law Group

Hello, Jessica! We appreciate you taking the time to leave us a review! Our team takes pride in providing world-class customer service to our clients and we'll always be right by your side. Thank you for choosing Turnbull Law Group.

Sep. 29th, 2021

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Jane Falk Salina, KS

So far we really like the company. They have explained the process.

5 years ago

Reply from Turnbull Law Group

Your feedback is greatly appreciated, Jane. Making sure our clients feel well-supported remains our number one focus. Please let us know how we can continue supporting your financial journey! Thank you for choosing Turnbull Law Group.

Sep. 27th, 2021

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Roger Grove Powder Springs, GA

Communication is very good and I appreciate the quick response from the team.

5 years ago

Reply from Turnbull Law Group

We appreciate your amazing feedback, Mr. Grove. It is an honor to be your solution to financial relief. Please let us know how we can continue supporting your every step! Thank you for choosing Turnbull Law Group.

Jun. 24th, 2021

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Catherine Scanlon Manchester, CT

Very easy to work with and always on top of my next solution.

5 years ago

Reply from Turnbull Law Group

Thank you for the confident feedback, Ms. Scanlon! Our top goal is to make sure we support our clients every step. Thank you for choosing Turnbull Law Group as your guide to financial freedom. Here's to a successful journey!

Jun. 11th, 2021

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Sean Ivey Griffin, GA

They were able to answer the questions that I had and put my mind at ease.

5 years ago

Reply from Turnbull Law Group

Excellent feedback, Mr. Ivey! Hearing that our service has provided you with peace of mind is beyond rewarding. Thank you for choosing Turnbull Law Group as your guide to financial freedom. Here's to a successful journey!

May. 28th, 2021

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carrie kruse ,

They are great at responding to concerns or questions. Quick replies.

5 years ago

Reply from Turnbull Law Group

Terrific feedback, Ms. Kruse! Making sure our clients feel well-supported is our number one focus. We are thrilled to accompany your journey to financial freedom. Remember to log into your Client Dashboard for important communications regarding your account. Thank you for being the best part of Turnbull Law Group!

Mar. 5th, 2021

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Karen Haffner Kansas City, MO

They have been very helpful so far and I appreciate working with them.

4 years ago

Reply from Turnbull Law Group

We are so happy to hear that, Karen! We're honored to be your solution to financial relief. Please call us at 800-674-1504 if you have any questions. Thank you for choosing Turnbull Law Group!

Nov. 22nd, 2021

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Douglas Lawrenceville, GA

Very impressed with the Lawyer’s, they are willing to help you.

4 years ago

Reply from Turnbull Law Group

We are happy to hear that, Douglas! We strive to provide our clients with the utmost level of customer service. Always feel free to reach out when assistance is needed. Thank you for choosing Turnbull Law Group.

Nov. 15th, 2021

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Gilberto Leon Huntington, NY

Always helpful in answering all questions

5 years ago

Reply from Turnbull Law Group

Hello, Gilberto! Thank you for taking the time to leave us a review! Our team takes pride in providing world-class customer service to our clients and we'll always be right by your side. Thank you for choosing Turnbull Law Group.

Oct. 15th, 2021

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Devon Periard Baltimore, MD

they have been courteous friendly helpful kind

5 years ago

Reply from Turnbull Law Group

Devon, we appreciate you taking the time to leave us a review! Our team takes pride in making sure our clients are supported throughout the process and we'll always be right by your side. Keep up the excellent work, and thank you for choosing Turnbull Law Group.

Sep. 21st, 2021

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Jenalin San Agustin Stamford, CT

Very helpful, I would definitely recommend them

5 years ago

Reply from Turnbull Law Group

We appreciate your amazing feedback, Jenalin! It's great to hear how pleased you are with our service efforts. We also appreciate you for recommending our service. Client Services is available Monday - Friday to support your financial needs. Let us know if any other questions come up. Thank you for choosing Turnbull Law Group!

Jul. 8th, 2021

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Kim Dayton, OH

Most of the time customer care is very helpful.

5 years ago

Reply from Turnbull Law Group

Making sure our clients feel well-supported is our number one focus. Thank you for the confident feedback, Kim! Please let us know how we can continue supporting your every step. Thank you for choosing Turnbull Law Group as your guide.

May. 7th, 2021

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Donna Allen ,

People are friendly and helpful. They keep me up to date.

5 years ago

Reply from Turnbull Law Group

Great to hear, Donna! We want to make sure you feel thoroughly supported while on your financial journey in our program. Thank you for sharing your feedback with us today. Please let us know how we can continue supporting your every step! Thank you for choosing Turnbull Law Group.

Feb. 4th, 2021

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cyrus pearson Sharon Springs, KS

it has been a good experience and been kept informed

5 years ago

Reply from Turnbull Law Group

We appreciate your amazing feedback, Cyrus! It's a treat to hear clients share how pleased they are with our service efforts. Thank you for the opportunity to serve your financial needs. If any questions come up, Client Services is available Monday - Friday to support your financial journey. Thank you for choosing Turnbull Law Group!

Feb. 2nd, 2021

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Bonita Hotze Middletown, OH

Prompt response, explains things fully any very courteous.

5 years ago

Reply from Turnbull Law Group

Thank you for the confident feedback, Ms. Bonita. We appreciate you for taking the time to share this with us today. Please let us know how we can continue supporting your every step toward a brighter financial future. Thank you for choosing Turnbull Law Group. Here's to a successful journey!

Jan. 27th, 2021

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Eva & Leonard Woodstock, GA

Very helpful. Works hard for us. Thank you.

5 years ago

Reply from Turnbull Law Group

Here's to a brighter financial future! Thank you, Eva & Leonard, for the opportunity to serve your financial needs. We cannot thank you enough for sharing your positive experiences with us. Remember to log into your Client Dashboard for any important communications regarding your account. Thank you for being the best part of Turnbull Law Group!

Dec. 23rd, 2020