Send2Fax

They are BEYOND horrible. I used this fax service for about 18 months. While using it, it worked fine, although their interface was very antiquated, it served its purpose. My true dissatisfaction came when I started getting spam faxes sent to my fax number. They were of no help in having these stopped, even after calling 2x. Several months later, I decided to cancel my account, it was a 3 month ordeal that FINALLY ended today (hopefully) after literally raising my voice at the customer service rep (who sounded either high or asleep in India). When you call their customer service, they either don't pick up at all (i.e. ringing for 20/+ min), or if they do, they tell you they can't complete the cancellation because their system is down. That's a complete lie - and after I raised my voice at the rep for 3 minutes, he finally moved forward with the cancellation. I have yet to receive the cancellation confirmation email that he swore he sent... hopefully I won't see their charge again next month so I don't need to go through with calling them again.

Called twice to cancel service and even after cancellation, continued to charge me. Their customer service is awful. There were multiple instances whereby faxes were not received into my email and were hung up in their system. Also, I received many faxes over the years that were not meant for me so the security of their system is also very questionable.

Half of the time outgoing faxes did not go through (no problem with other fax machines or software). Customer service is almost non-existence and incompetent when finally reached. They billed my credit card while suspended my account and when confronted, they said the contract said they can bill even if they product no or sub-par service. I cancelled my account and still they are billing my credit card.

This company has deceitful practice. They make it REALLY DIFFICULT to cancel your account. They make it appear like you can do it online by creating a service request. Then you don't hear from them and they keep billing your credit card. The only way to cancel is by calling customer service so if you are traveling overseas good luck to you. And when you finally get a hold of customer service they will keep you on the phone too long offering all sorts of products. Very annoying and zero customer service.

I have had Send 2 Fax for years and never had a problem until I tried to cancel. No prorate, can't talk with a supervisor. Did offer to cut the price to $2.95/month but I am so frustrated I am going to contact my credit card company and reverse their charge. Use the service with the full understanding that they will not make it easy to cancel.