Name: Milgard
Rating: 4.6

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Larry Poway, CA

Let me explain my Star rating. If I was rateing just the Customer Service dept. I would give them a 5+. If I rated manufacturing on building warranty replacement windows I would rate that dept. a -5 star rating. I have had to have warranty service on two different occasions and both times it took manufacturing 3 & 4 times respectfully to finally make the replacements correctly? Eventually they got it right but it took this frustrated customer many times in discussing with Cust. Op's to get it done correctly. Overall, Milgard windows are awesome; the warranty is awesome; however....! If you search different websites, you will find similar observations. One would think that Senior Management would have a discussion with Manufacturing Management to address the lack of quality control? These mistakes affect both expenses and bottom line! You asked for feedback, I am honestly providing constructive feedback. Don't shoot the messenger.

8 years ago

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Sally Pruitt La Mesa, CA

It took a long time to get someone out for the first appointment. But, the widows he put n were perfect. H did have to order an additional window and needed help with the big glass in the middle. But the windows are perfect.

8 years ago

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Jim Neff Felton, CA

This was my 3rd service call on these doors and windows: 1. First call was to replace a bent spindle on a French Door (damaged during shipping). The service technician was competent but could not find the house. We are easy to find using any navigation app... 2. Second call was for manufacturing defects. I sent in many pictures of missing trim and weatherstripping pieces. However, the technician showed up with no parts. Waste of my time. 3 out of 3 door slabs were determined to require replacement because they did not fit the door frames properly. Poor quality manufacturing. 3. Third call was to fix issues from visit #2. 2 technicians this time, both very competent. Replacement door slabs fit perfectly, so I assume shoddy workmanship when doors were originally made. Weatherstripping installed, but still did not have trim piece for sliding window. What is apparent to me is that Milgard doesn't read the customer's problem descriptions or look at the uploaded pictures outlining missing items. Else, the technicians would bring the correct parts. This is a very inefficient process. Also, initial quality of Essence wood-clad doors and windows is poor. These are well-constructed units - Milgard misses on the details.

8 years ago

Reply from Milgard

Hi Jim - Thanks so much for taking the time to let us know about this. Sorry to hear about the multiple service visits. Can you let me know if everything is taken care of to your satisfaction now? You can reach me at . Thank you.

Jun. 18th, 2018

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Tracer-c Walnut Creek, CA

Fantastic. Came on time. Communication great. Replaced a window quickly. They have the best warranty. Amazing. The replacement matched perfectly even though they mentioned the low-e formula had changed. So I was concerned... but it looked great

8 years ago

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Tom

I had a problem with the lumber yard were I bought the windows, after a year of trying I gave up and called Milgard directly. The Milgard service team took care of the issue during that call, Now that’s Great Service, thanks again for all your help.....

8 years ago

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John Nephi, UT

After calling Milgard to get a Warranty replacement spring for a single hung window I was put on hold for well over 30 Minutes. After someone finally answered the phone he was very friendly and helpful, and verified which part was needed and said it would be shipped out which it was and I received the parts within five business days with no charge. Other than the extensive wait time on the phone my experience with Milgard was very good.

8 years ago

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Mrs B Gig Harbor, WA

The service was perfect. Both technicians were personable, efficient and took care of the issues quickly and effectively. The resulting windows are great. We love the grid inserts and the fact that they slide side to side to open.

8 years ago

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William Yuen San Jose, CA

Great and professional service. Milgard handle my warranty repair with care. I saw the staff carefully wipe each glass back and forth before installing it on my window. I could see the care milgard has for their glasses and customers.

8 years ago

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NW Living llc Portland, OR

The guys that came out for the service were simply awesome! They were there ahead of schedule and took care of the broken/defected windows and slider door super quick and left no mess. I was amazed at how professional they were and how efficiently they worked together.

8 years ago

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Dina Pipkin Gilroy, CA

Thank you Milgard for making it so easy to replace our broken sealed slider (at absolutely no charge!!). The two gentlemen that came to install it were so nice and went out of their way to make sure our window looked great and functioned perfectly before they left. Excellent service. Thank you!

8 years ago

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Barry Agoura Hills, CA

We have been purchasing Milgard products for 18 + years and love the product. The only negative has been obtaining reliable service in the last few years. Having to wait approximately 2 months for a tech to come out and then tell me he doesn’t have parts and to reschedule for another appointment is unacceptable. I personally drove to your Simi Valley facility and picked up the replacement parts and installed them myself in less than 5 minutes. Service should exemplify your beautiful product, not distract from it

8 years ago

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Nancy Kenison Minden, NV

Two of our 14 year old windows needed repair. From our 1st contact through service it was an excellent experience. The customer service representative on the phone was excellent. The young man who fixed the window was professional and quick. He answered all our additional questions. The life time warranty our windows worked outstandingly.

8 years ago

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Lewis Rambo San Rafael, CA

Sean was excellent...on time, very professional, responsive to our concerns...he went the extra mile to make sure we were completely satisfied. He has a very good attitude: warm, friendly, and clearly skillful in the work he does. We rate him 100% for his fine work. Judy and Lewis Rambo

8 years ago

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David Kenney Portland, OR

Great warranty, great service from the technician, a little long from the opening of the work order until completion, but in our instance there was no reason for faster action as our issue was just gas leakage and moisture between panes.

8 years ago

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Josh Comfort Denver, CO

Ben (repair guy) arrived when he said he would, listened to my description of problem and went to work. His experience led him right to the solution, and in short order it was fixed. And he provided a concise explanation of why it happened, and what to look out for next time. A very pleasant experience.

8 years ago

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Kelby Benedict Fort Collins, CO

Our tech, and Milgard, exceeded our expectations. We called about one broken window guide, and the tech replace all our guides for all our windows. We just thought it was the type of window that made them hard to open and close, but now all our windows operate exceptionally well! Thank you for the above and beyond service.

8 years ago

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Alan Brubaker Tucson, AZ

The replacement window that we requested was delivered and installed on time as scheduled. The workers were very professional and efficient. The total time required was less than 15 minutes. We are extremely happy with the service that Milgard has given us.

8 years ago

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Gary D Jones Pahrump, NV

I CALLED CUSTOMER SERVICE LOOKING FOR REPLACEMENT PARTS FOR MY SLIDING PATIO DOOR SCREENS. TIFFANY MOORE ANSWERED MY CALL AND WAS GREAT TO WORK WITH. SHE SEARCHED FOR THE PART i NEEDED AND SENT ME A PICTURE IN EMAIL TO VERIFY THAT WAS THE PART NEEDED. HOWEVER, WHOEVER PULLED THE PART AND SENT IT TO ME SENT THE WRONG PART. I CONTACTED TIFFANY AGAIN AND SHE HAS SENT - THE CORRECT PART - I HOPE. THE NEW SHIPMENT HAS NOT ARRIVED YET.

8 years ago

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Jay ynch Huntington Beach, CA

Installers arrived at prearranged time and began work on a difficult job due to the height of the second floor. They did an excellent job in replacing a number of windows. Very neat and clean in the work they do. Excellent workers. Very pleased with the results.

8 years ago

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Albert Oliver Willits, CA

Milgard was very responsive when it came to replacing some windows that had failed in my house. The time it took from placing the order to the actual install was very short (about 2+ weeks) and the delivery person even phone to say that he could come by early.

8 years ago

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Rufus Read Vista, CA

I had to have one window replaced due to a broken seal. The company sent an email verifying the replacement time and date. The window and two men showed up on time, after calling to say when they would arrive. The window was replaced in less than 20 minutes. They did an efficient job.

8 years ago

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William & Kimberly Sproul Henderson, NV

We had windows replaced in our entire home. We love our windows and the team that came out to the install was excellent. They had to deal with our three dogs the whole time they were there and they made the whole experience easy to deal with. They were clean, neat, fast and very courteous. We highly recommend them to everyone.

8 years ago

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Jim Thomas Sonoma, CA

We are in the process of installing our last two windows. The house is much warmer and quiet and we love the doors . One door is separating on the inside, however, and our installer thinks we can glue it back. The whole inside of the door is pulling apart and we had to tape it together for it to close. our installer has the flu and plans to glue it back together when he returns next week. Besides this, all is beautiful. Any suggestion. Also, one of the small wheels in the screens is missing. Where can we get one?

8 years ago

Reply from Milgard

Hi Jim - Your product is covered under the Full Lifetime Warranty for any defects in materials or workmanship. If your contractor needs assistance, please contact us at 1-800-Milgard for service. He should also be able to help with the wheels on the screen, or, he can order one from us. Thank you.

Feb. 12th, 2018

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Dave Drachman Marana, AZ

We are very pleased with our sliding door. It is very attractive and works well. The technician told us to only use a lubricating spray without petroleum distillates. We cannot find this anywhere. Can you suggest some sources for this?

8 years ago

Reply from Milgard

Hi Dave - We are so glad that you like your patio door. We use CRL Silicone Spray, but you can look at any home center store to find other options. Thank you.

Jan. 9th, 2018

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Paul Sandy, UT

We installed Milgard windows 17 years ago and they are still holding up well! I purchased another local brand of windows for a different part of my house shortly after I installed the Milgard windows and I continually have them fog up and get hard to open but not the Milgard windows.

8 years ago

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Raquel San Jose, CA

We have windows and doors from MIlgard and they do a great job at masking sound. They are nice to look at and relatively easy to clean. I like that the latch is easy to open on the windows the slide up, and the windows that crank and then lock - are also easy to maneuver. I would use Milgard for all future windows and doors (sliding or french) Plus, Lifetime warranty.

5 years ago

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Jaime American Fork, UT

We have Milgard windows in our home that is about 6 years old. We have been very happy with our windows! They are sealed well and don't ice up on the inside when it's cold. They are easy to open and close which is super nice. The screens come out easily when needed for the most part. The bigger screens are sometimes difficult, but compared to other windows we've had, these are much easier. I think any big screens are just bulky and more difficult. The windows themselves are awesome! I would definitely get Milgard again if we ever needed new windows.

7 years ago

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Joy Henry Pleasant Grove, UT

I had milgard windows installed in my house about 5 years ago and have loved the quality and look they provided for my house. The efficiency and ease of opening them great features. I love the color and quality of window. They were installed by a very reputable company ABCO Glass and made all the difference in my home. They have a great warranty and I was able to get a tax credit for their efficiency.

8 years ago

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Mmm Mmm

Can't beat their lifetime warranty. I'm original owner 23 years ago and recently had window replaced no questions asked. Great communication and service from start to finish. Milgard took the worries away. Thank you

4 years ago

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Ray Turchetti McMinnville, OR

We put windows in our upstairs bathroom twenty years ago. A bird broke one of them, and Milgard came and fixed it for free! It was relatively quick and easy. That was great! Now if they only made energy efficient wood windows, that would be even better!

4 years ago

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Shawn & Betty McAninch Oregon City, OR

Milgard stands behind their product! Installed windows approximately 12 years ago and Milgard provided a no hassle experience to get a few of windows replaced after the seals had failed. Thank You...

4 years ago

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Jessica Wilcox Beaverton, OR

Our appointment was super fast. Our technician was kind, courteous, and respectful. He was in and out in a flash. It was amazing and I would totally recommend Milgard to anyone.

4 years ago

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Andy Covington Beaverton, OR

Wow the technician remedied the issue in 15 minutes, he also ensured that I understood how to use the door and the other features. Thank you Millard for a great product and service!

4 years ago

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Eddie Portland, OR

The technician was on time, wore booties over his shoes and was very professional. Best of all, he completed the job in about 15 minute. Great service and warranty. A job well done. A customer for life.

4 years ago

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Martin Burrows Gresham, OR

We've had our Milgard windows since we built our house in 2005. We've been happy with them, and with the service we have received when we had problems. They have a life time guarantee and we have had to use it twice. Both times the repairs were made without any hassle, and to our satisfaction.

4 years ago

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Duane Eicher Jefferson, OR

From the date of our request for service until we got any response from Milgard was approx 2 months. The service tech arrived about 15 min before scheduled. He did leave a voice mail to let us know. The tech was professional and pleasant.

5 years ago

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Julie Love Vancouver, WA

Vitaly was OUTSTANDING!! He was happy, had great energy, respectful, thorough, and very professional. He had our sliding door fixed in no time, and we couldn't be happier. Thank you Vitaly!

5 years ago

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Bruce Johnson

We replaced our windows with Milgard 21 years ago. In those 21 years we've only had 2 issues. The service technicians are personable and every employee I talk with is courteous and want to ensure I'm satisfied

5 years ago

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Jim Huang Portland, OR

Always great service and experience with Milgard. I know where I will be buying my future windows from. The house I purchased came with Milgard windows and they have been great.

5 years ago

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Victoria Sheridan, OR

Arrived with in the time slot. Two workers replaced one large and one small window. They were efficient and left the place looking as it was before, actually improved as the window were glowing!! Thank you.

5 years ago

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Clearview Hamilton, MT

The serviceman put in the new window glass so quickly. We expected a mess on the countertop where the window was replaced. But there was no mess at all. It's nice to do dishes now and see perfectly out the window.

5 years ago

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Jeanne Schmidt Herron Salem, OR

Excellent customer service. Technicians showed up timely, wore masks, wore booties because I just got my floors finished. There weren’t enough handles and they are going to send me two through the mail. I’m very pleased.

5 years ago

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Gary Jordan Redmond, OR

The young man from MillGuard was on time, courteous and very professional. MillGuard replaced the needed parts under orginal home owner warranty and I'm truly happy I have their windows. Gary J

5 years ago

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Kimberly Fox Moran Hillsboro, OR

Fast friendly service from the service technician. The work was completed very quickly. I would have given 5 stars but I did not have a very good experience when I called - the customer service person on the phone was not friendly and does not represent the company well.

5 years ago

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Mark Abolofia Seaside, OR

Service reps, Dan and Steve were awesome! Knew exactly what the problem was and took care of it promptly and accurately. Thanks for the great service and thanks for an excellent product. We love Milgard windows!

6 years ago

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Mrs. O Kelso, WA

Easy to sign up to have windows fixed; repair was carried out efficiently when worker came to my home. Had to wait a bit for the appointment (probably due to covid back ups). Appreciate the service!

6 years ago

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V. Bessette Portland, OR

We built our house in 2008, over time some of my windows springs broke inside and couldn’t open the windows. I called Milgard and they came out and fixed all of my windows. No questions asked.

6 years ago

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mrrv6apilot Lake Oswego, OR

You should be quite proud of this Steve F, he gives your company a professional, competent image. As a retired contractor I know this is often not the case when hiring subs. Superb employee.

6 years ago

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Randy Wayland Gresham, OR

Showed up on time. Was very courteous, fast and efficient. Helped me with another window that wasn't on his schedule and ordered parts for it and showed me how to replace it when the parts come. Very Impressed!!!

6 years ago

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The Ritters Corvallis, OR

Highest quality of materials and mechanisms, the ability to design custom windows, superior warranty and service, and a personable and skilled installer. I'll never, ever buy a window brand other than Milgard!

6 years ago