Milgard

Name: Milgard
Rating: 4.6

4.6

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777 User Reviews

6.3

Overall Score

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4.6

star star star star star_half

777 User Reviews

6.3

Overall Score

Compare

The Good

The Bad

Bottom Line

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Company Details

Warranty Length

Lifetime

Time in Business

65 Years

Number of Reviews 777

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: December 18th, 2024

Milgard Windows and Doors was founded in 1961 by Maurice Milgard, Jr. and his son Gary in Tacoma, Washington. The company's focus is to provide high quality replacement windows and window installation services to its customers. In addition to the quality products they provide, they seek to provide quality service. From 2014-2018 they won the Best of Houzz Design award for the most popular company. Additionally, they won the 2016 Crystal Achievement Award for the most innovative window and in 2017 they won the highest online rating window and patio door brand by Metrixlag.

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The Good

Warranty
Coverage
Variety of Product and Services

Warranty

Milgard extends a Full Lifetime Warranty to Tuscany Series and Trinsic Series products. There is a Lifetime Limited Warranty for Ultra Series, Style Line Series and Aluminum Series. Please see company website for complete warranty details on any and all products.

Coverage

Milgard offers window installation services in the western United States and British Columbia, Canada. The company believes that if it operates closer to its customers, it can offer a more personalized experience, faster delivery times, and quick responses to warranty situations.

Variety of Product and Services

Milgard offers a variety of the best replacement windows and services not only for windows, but for patio doors as well. With multiple options and styles to choose from, customers are much more likely to find what they are looking for. Customers also have the option to request a consultations, during which a professional will help them identify what they need in their home and which styles will best fit their taste. From start to finish, Milgard Certified Dealers will walk the customer through the process to ensure that they are satisfied with all of the available options.

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The Bad

Undisclosed Prices

Undisclosed Prices

Unfortunately, Milgard doesn’t disclose prices on its corporate website, making it difficult for potential customers to discern whether or not the company is a good fit for their needs. Before a customer can view prices on the products they would like, they need to request a quote.

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The Bottom Line

Milgard Windows and Doors is determined to provide quality replacement windows and window installation services to all of its customers. The company offers a variety of attractive features, including full lifetime warranties and a variety of products to choose from.

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User Reviews

Star Rating

4.6

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777 Reviews

Review Breakdown

5 grade

78%

4 grade

11%

3 grade

2 grade

1 grade

Sentiment Criteria

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Service

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Diane Clinton Spokane, WA

Overall, I was highly satisfied with my experience with Milgard. On the positive side, once my appointment date was set I received a phone call two days in advance to confirm my appointment and to tell me the 2-hour time period I could expect the technician. Serge arrived during the early part of the time block, and accomplished the task very quickly and efficiently. He made sure he took care of all of the issues I was having with my windows before he left. He was very friendly and helpful. Unfortunately the glass unit he brought to replace my scratched window also had a small scratch in it. He offered me two options: take the new unit back and reorder, or replace the glass and told me I could always replace it later if it bothered me after living with it. I opted to keep the new glass unit because it was a huge improvement over the original glass. I appreciate the fact that he gave me options. The only other negative I experienced was getting the appointment scheduled. I completely understand how busy the service department is, but after submitting my service request and receiving a confirmation email with a case number, I waited quite a few weeks for someone to call or email with an appointment date (the email said I would hear from someone in about 10 days or less). I finally had to call the service department myself. The person in the service department got me scheduled and was very helpful. I didn't mind waiting another month or more for the appointment, as long as it was scheduled. I love my Milgard windows and plan to order more in the near future when we remodel our basement!

5 years ago

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carmen kropf Vancouver, WA

The service person was polite and efficient. We were so happy to work with him. We felt safe and his knowledge and skills were also appreciated. He spoke well of Milgard as a company and represented your product and your company in an excellent fashion. I thought the response time by the company to get service initially was way too slow, that is not a reflection of your service person but rather adminstration. In addition, for the quality expensive product that Milgard is, I would have expected that the two screens that we are missing from the original order would have been delivered to us a month ago. Again, not a reflection of your service person who was excellent. We had one screen arrive damaged and we were short one screen. It would be nice if Milgard would send us those screens. At the very least if someone called us and assured us that we will actually get screens sometime in the future.

6 years ago

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Cassius2412 Vancouver, WA

I’ve just had my windows installed. I’ll need some time to evaluate quality, reliability and performance. At this point I’m impressed with the service technician that repaired my screen door. I was a bit surprised that the model screen door I have installed (double door) has lock levers but because of style/model, the lock levers are nonfunctional. That can be confusing to a home buyer that will see the lock lever, expects it to lock but it doesn’t. Why not just put a handle on the door with no lock lever? Wouldn’t that be less expensive for you? Just seems like a lazy yet careless work around. Maybe when the tech saw the locking lever, perhaps he should have taken the initiative to swap it with a non-locking handle? The reason I’ve gone into this level of detail is because it won’t make sense to my wife whose going to try and lock it every time!

6 years ago

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Kristine A Thompson Tacoma, WA

The service agent, Rob M, was excellent . The service dept. who we talked to on the phone about our problem was not helpful. I asked to talk to her supervisor and she told me that they do not give out their names or phone numbers. It was Rob who came out and realized what the problem was, and immediately took action. I explained that we purchased all our windows from Milgard and our patio door was the most expensive model they sold so why can't we get good customer service. Rob apologized and immediately ordered a new screen door. The technicians are a pleasure to work with, but your service dept could use some training in providing good customer service.

8 years ago

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Greg Zadikov Los Angeles, CA

The glass change out service was done very well. The technician, however, was not equipped with a dust pan or a vacuum, so the fine clean up of broken glass was left to the customer. I am a general contractor and I have been using Milgard for about 25 years. While I appreciate the warranty on your products, I have noticed that getting it right the first time for Milgard seems to be a thing of the past. In particular, the Essence series is never without problems. After installation, it takes two to four months to correct manufacturing problems which seems to be the norm. Of four current Milgard jobs of mine, all four have had significant problems. This is bad for me, my reputation, and my profit as I have to return to the job 2,3 or 4 months later and then repaint. What's up with your quality control? Milgard seems to be going downhill instead of up. I am very frustrated.

8 years ago

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Kenneth Kravitz Surprise, AZ

Although the problem we had with our windows does not appear to be a product defect but rather an installation problem, I feel there could have been better communication between the tech and me. We had this problem last year, and since we are not "window specialists" we did not know what was causing the leaking. The same tech came out last year and insisted that where I told him I saw water, was impossible and steered me into believing it was merely a overflow of the track and therefore he drilled an additional weephole. This year the problem was obvious since the water was streaming down the inside of the window from the top which indicated the installation problem. I made the observation that had the tech listened to what I said last year, perhaps he could have come up with a different scenerio as to why there was water on the inside. I agree I didn't point out to him that the water was leaking from the top, but then again, it wasn't when I looked at them. As I said, we are not specialists, so how would I have known what was causing the leaking. Again, I think there should have been better communication.

8 years ago

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Danielle Rae Corona, CA

Milgard is a high quality company with high quality service. The Temecula location worked tirelessly with me, for 7 weeks, to get a replacement for a broken locking mechanism on my sliding door. Having said that, I must also say that it was very frustrating waiting for a part to be manufactured at a different Milgard location and then shipped to the Milgard factory in mtemecula. Milgard doors are very well made and I expect them to last for many years. Parts for doors installed 7 to 10 years ago should be in ample supply at all Milgard factories to facilitate timely repairs. Waiting for 7 weeks for a 5 minute repair is something that shouldn’t be repeated with another customer.

8 years ago

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V. Brasher Huntington Beach, CA

Your warranty is amazing. I had one window replaced several years ago and everything went smoothly. But recently I requested service in Feb 2018 and the request was finally completed today 6-20-18. I was cancelled 3 times and had to wait 30 days for a new appointment each time. Then one time they show up with the product and not a long enough ladder. Very frustrating. However, today the team that showed up was awesome. Ricky and Hector did an amazing job. So polite, so professional and well trained. They installed 3 new windows and they look great. Thank you Milgard for finally upholding your warranty.

8 years ago

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Paul Pacifica, CA

I am very happy with the final results of the warranty work. I had 3 windows who's seals had failed. The replacements happened over the course of 6 months. There was a mistake measuring one of the units and another unit was broken they day of the install. These delays were frustrating. However, the guys who came to the house were polite, professional, clean and apologetic. The lead time for the replacements was frustrating, as was the time to get on the calendar for install. In other words, everything took much longer than it should of because of a couple of mistakes, but the results are great and everyone was friendly along the way.

8 years ago

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Pam Foster Albany, OR

Norm came out today to replace a window that was not sealed correctly. I had no problems getting it replaced. I am happy to know that Milgard stands behind their windows for a life time. I would have given a 5 start, but Milgard first scheduled my appt. for 5:00 - 7:00 PM. That is entirely too late for a job to be completed. I had re-arranged my schedule to meet that time. Thank goodness, Norm was ahead of schedule and was able to come much earlier in the day to replace the window. He was very professional and did a great job for me!!

5 years ago

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Susan Corkum Lake Oswego, OR

Milgard honored their guarantee when one of our Milgard double pane window developed algae growth in between the panes. The wait for the replacement window was lengthy—several months which was annoying. But even more annoying was not being notified that the service could not be performed on the designated day due to a breakdown of the serviceman’s truck. So we had to wait another month. But finally we had the replacement window installed! It took less than a hour and looks great.

5 years ago

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A McK Missoula, MT

Great customer service & products. Our installer was fast and professional. Did a great job! Also, I greatly appreciate that Milgard stands behind the quality of their products, however we moved into a house with only 2 months left on the warranty of the windows. I feel the lifetime warranty of the products should be extended to the next owner. Or at least that an extended warranty at a reasonable price should be offered for purchase by the next owner.

5 years ago

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Louise Brown Sherwood, OR

It’s wonderful that Milguard gives a lifetime warranty on their windows as long as the original owner occupies the home. After eighteen years three of our windows had problems with opening upward. I went online and told Milguard of the situation , giving pertinent info, and a repairman came out and fixed the windows in no time at no charge. The only negative aspect was that it took about one and a half months before the service could be done.

8 years ago

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Nancy Terrell Avila Beach, CA

I was impressed at the way they track their windows for warranty purposes. They were able to find out exactly where I purchased mine, from many years ago. What kept it from being 5 stars is that it would have been almost two months to get one of their reps to come see the broken window. That isn't exactly a great warranty. Their only other solution was to send me the parts and have me fix it myself. Fingers crossed that I can do it.

8 years ago

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Anita Morgan San Jose, CA

Today two service technicians strived to deliver and install two patio panels that had to be reordered because the first ones were warped. You could tell, one was the senior technician and the other was training under him. The senior displayed professional training and the trainy showed a eagerness to learn. This was so nice to see in this day and age. Your program seems to be of quality, if these two employees are representative of it. Hats off Milgard.

8 years ago

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Dan Lake Havasu City, AZ

the service rep was very friendly and knowledgeable. he was able to quickly resolve all the issues with my slider. the only negative is after he left i notice the miter joint in the glazing stop left a lot to be desired and the secondary locking mechanism was out of wack. things that only i will probably noticed but will bug me. just glad to have the doors operating in the manner they should.

8 years ago

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Robert Pakenas Queen Creek, AZ

All our past experience with Milgard has been excellent. I don't expect that it was any different yesterday. Unfortunately, we weren't there for the installation. The new owner of the house was and I haven't heard anything from him or his agent. Actually, I have never heard a negative comment about Milgard from any neighbors and we lived in Solera for 10 years. Great company.

8 years ago

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Erlette Upshaw Coos Bay, OR

We ordered our patio doors and one bedroom window in March, but did not actually get it installed until May. Once the doors were finally installed, the locks were not keyed alike as we had ordered it to be. It took a few weeks before a technician was able to come out and swap out the locks and key them alike, but left and had to come back to fix his installation error.

8 years ago

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John Nephi, UT

After calling Milgard to get a Warranty replacement spring for a single hung window I was put on hold for well over 30 Minutes. After someone finally answered the phone he was very friendly and helpful, and verified which part was needed and said it would be shipped out which it was and I received the parts within five business days with no charge. Other than the extensive wait time on the phone my experience with Milgard was very good.

8 years ago

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Barry Agoura Hills, CA

We have been purchasing Milgard products for 18 + years and love the product. The only negative has been obtaining reliable service in the last few years. Having to wait approximately 2 months for a tech to come out and then tell me he doesn’t have parts and to reschedule for another appointment is unacceptable. I personally drove to your Simi Valley facility and picked up the replacement parts and installed them myself in less than 5 minutes. Service should exemplify your beautiful product, not distract from it

8 years ago

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Gary D Jones Pahrump, NV

I CALLED CUSTOMER SERVICE LOOKING FOR REPLACEMENT PARTS FOR MY SLIDING PATIO DOOR SCREENS. TIFFANY MOORE ANSWERED MY CALL AND WAS GREAT TO WORK WITH. SHE SEARCHED FOR THE PART i NEEDED AND SENT ME A PICTURE IN EMAIL TO VERIFY THAT WAS THE PART NEEDED. HOWEVER, WHOEVER PULLED THE PART AND SENT IT TO ME SENT THE WRONG PART. I CONTACTED TIFFANY AGAIN AND SHE HAS SENT - THE CORRECT PART - I HOPE. THE NEW SHIPMENT HAS NOT ARRIVED YET.

8 years ago

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Jim Thomas Sonoma, CA

We are in the process of installing our last two windows. The house is much warmer and quiet and we love the doors . One door is separating on the inside, however, and our installer thinks we can glue it back. The whole inside of the door is pulling apart and we had to tape it together for it to close. our installer has the flu and plans to glue it back together when he returns next week. Besides this, all is beautiful. Any suggestion. Also, one of the small wheels in the screens is missing. Where can we get one?

8 years ago

Reply from Milgard

Hi Jim - Your product is covered under the Full Lifetime Warranty for any defects in materials or workmanship. If your contractor needs assistance, please contact us at 1-800-Milgard for service. He should also be able to help with the wheels on the screen, or, he can order one from us. Thank you.

Feb. 12th, 2018

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Ray Turchetti McMinnville, OR

We put windows in our upstairs bathroom twenty years ago. A bird broke one of them, and Milgard came and fixed it for free! It was relatively quick and easy. That was great! Now if they only made energy efficient wood windows, that would be even better!

4 years ago

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Martin Burrows Gresham, OR

We've had our Milgard windows since we built our house in 2005. We've been happy with them, and with the service we have received when we had problems. They have a life time guarantee and we have had to use it twice. Both times the repairs were made without any hassle, and to our satisfaction.

4 years ago

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Duane Eicher Jefferson, OR

From the date of our request for service until we got any response from Milgard was approx 2 months. The service tech arrived about 15 min before scheduled. He did leave a voice mail to let us know. The tech was professional and pleasant.

5 years ago

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Kimberly Fox Moran Hillsboro, OR

Fast friendly service from the service technician. The work was completed very quickly. I would have given 5 stars but I did not have a very good experience when I called - the customer service person on the phone was not friendly and does not represent the company well.

5 years ago

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Tim Lynnwood, WA

Prior to recently, I’ve always received basically flawless windows. I’ve seen some rough looking ones coming out lately though. Not sure if short handed due to the virus or not. Being a contractor in Oregon, I’ve bought hundreds of windows from Milgard.

6 years ago

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John W Divelbiss Sr Broadview, MT

Contacted local rep and relayed all info for replacement windows . Process was easy and fairly quick. I had a good experience talking with him. Now to complete the process to replace these windows hopefully can be completed in a timely manner.

6 years ago

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connie spoor Brighton, CO

We were delighted with Andy's expertise in fixing our windows so they would open more than 8 in. We were disappointed that he felt that our picture window was okay, but we told him that there was moisture between the panes when it rained. So that remains unfixed.

8 years ago

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Barbara J Grebe Palm Desert, CA

We had defective windows installed on October 24th. They could not be cleaned, they were always smeared. It took several calls and service people to some out, finally figuring out the low E was on the wrong side. July 16th they replaced all the windows.

8 years ago

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Marc Goodwin Everett, WA

Work was promp and professional. Quality was spot on. Arrival was when they said they would be there. The only issue was a small amount of clean up was required by myself, but i'm a very picky person. All in all, a great job!

8 years ago

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Jeffrey J Bauknight Victoria, TX

Installation issues, not with the window but with the quality of the installer installing the windows. Dealer did not review options for all locks having the same key. Xavier, from Milgard, changed the tumblers out so they could have the same key. Milgard is fine, dealer needs some training.

8 years ago

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Alan Brix Byron, IL

We had a 14-year-old patio door (fixed lite) lose its seal. Here in NW IL you no longer have a presence. However, as original owners, the door was under warrantee. Your person-up-front (Cheryl) was quick to have us get a local estimate, work done, and invoice submitted. What more could a far-distant owner need? Please thank Cheryl.

8 years ago

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SGB Orange, CA

I was delighted that Milgard serviced our door as quickly as they did but you've got to appreciate that this is the fifth service call Milgard has made on this installation since the doors and windows were ordered in February and installed in March of this year.

8 years ago

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Sharon Simas Santa Cruz, CA

Making initial contact was a bit challenging but, once the appropriate “responder” was determined, the service was fantastic! I experienced the fact that “Milgard guarantees for a lifetime”, which I truly appreciated. My problem was minor but it was repaired and the window is like new! Thank you.

8 years ago

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Chris Murray

The customer service response times have been pretty poor on a couple of occasions that we've needed warranty work done. The repair guys have been fine once they get here, but the scheduling of the service has been pretty abysmal.

8 years ago

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Brad Robinson Puyallup, WA

I was having difficulty making it home for my scheduled appointment with Jeremy. On my second failed meeting Jeremy offered to leave the needed replacement hardware on my porch! He preped me over the phone on what to expect and provided a little "how to" sketch! He was awesome and exceeded my expectations. I was very pleased.

8 years ago

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Donna Piwarczyk Queen Creek, AZ

We had an issue with existing windows in a home we purchased. When I contacted Milgard they checked into the situation, provided a wonderful solution and followed up after the job was completed. Robbie in C/S was very helpful and very professional.

8 years ago

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Margaret San Antonio, TX

I think the actually service was excellent. The scheduling of the service could use improvement. You should not schedule the service appointment until the parts are in. I had three appointments that were cancelled because there was no parts. It created havoc on my work schedule.

8 years ago

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Susan Heller Snohomish, WA

My service tech (Martin A.) was wonderful! He arrived on time, very professional & friendly, and completed his work quickly and without leaving a big mess. The only thing I would suggest as an opportunity for improvement was to improve the time it took to get the replacement parts and set up the appointment for the repairs.

8 years ago

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Joyce Wise Woodland Hills, CA

Please be advised your sliding glass door is beautiful, but the screen attached to it is defective and 3 weeks have passed since you installed the door and still you have not replaced it with a good screen door. Please deliver to me a good screen door.

8 years ago

Reply from Milgard

Hi Joyce - Sorry to hear about the delay on the screen door. Can you please email me at so I can help? Thank you.

Mar. 7th, 2018

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Phil Kropelnicki

I've built a number of houses and have been happy with Milgard each time I've used them. The pricing is competitive with lesser quality products. Milgard's quality has been good and the warranty service, when we have had a problem, has been very good even years down the road.

9 years ago

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Rae O'Brien Eugene, OR

I am torn because I really like my new windows but I have had two separate incidents requiring repairs. The good news is that the fellow who came out to fix the problem - same one for both incidents - was excellent!!

4 years ago

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Cymry Reardon Beaverton, OR

The technician wasn't able to resolve the issue since it was something the previous owner did, but he showed me how to remove the pane, and what needs to be done. He was very nice.

5 years ago

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kathleen JENNINGS Bainbridge Island, WA

While the appointment making system is pretty iffy, the service staff are excellent in arriving on time, calling when near the house, and getting things done right. The lifetime warranty is worth its weight in gold.

8 years ago

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Nguyen Hillsboro, OR

Every single person from scheduler to installer was professional and easy to work with. Friendly tech took care of our issues and kept the work areas clean . I will recommend Milgard to anyone who need windows.

8 years ago

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Dave Seattle, WA

The window replacement arrived in time. It was the wrong size. I measured it the first time, they did not think it was right. They sent out a tech who measured it. The window still did not fit.

8 years ago

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Carol Beule Studio City, CA

Great service. Great technicians. Only issue is that it took 6 months to resolve the issue, due to your having such popular products. If I could have given 4 3/4 stars I would have.

8 years ago

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Sam Khoo Los Altos, CA

Service technicians punctual and professional. Completed repairs satisfactorily. Getting a service appointment should be improved. Phone calls take too long to connect. There should be online scheduling of appointments.

8 years ago

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paul dellsite Hawthorne, CA

the service technician was timely and efficient. He fixed window and was clean and professional. Only complaint was the amount of time between call-in and actual service (almost 6 weeks).

8 years ago