Milgard

Name: Milgard
Rating: 4.6

4.6

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777 User Reviews

6.3

Overall Score

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4.6

star star star star star_half

777 User Reviews

6.3

Overall Score

Compare

The Good

The Bad

Bottom Line

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Company Details

Warranty Length

Lifetime

Time in Business

65 Years

Number of Reviews 777

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: December 18th, 2024

Milgard Windows and Doors was founded in 1961 by Maurice Milgard, Jr. and his son Gary in Tacoma, Washington. The company's focus is to provide high quality replacement windows and window installation services to its customers. In addition to the quality products they provide, they seek to provide quality service. From 2014-2018 they won the Best of Houzz Design award for the most popular company. Additionally, they won the 2016 Crystal Achievement Award for the most innovative window and in 2017 they won the highest online rating window and patio door brand by Metrixlag.

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The Good

Warranty
Coverage
Variety of Product and Services

Warranty

Milgard extends a Full Lifetime Warranty to Tuscany Series and Trinsic Series products. There is a Lifetime Limited Warranty for Ultra Series, Style Line Series and Aluminum Series. Please see company website for complete warranty details on any and all products.

Coverage

Milgard offers window installation services in the western United States and British Columbia, Canada. The company believes that if it operates closer to its customers, it can offer a more personalized experience, faster delivery times, and quick responses to warranty situations.

Variety of Product and Services

Milgard offers a variety of the best replacement windows and services not only for windows, but for patio doors as well. With multiple options and styles to choose from, customers are much more likely to find what they are looking for. Customers also have the option to request a consultations, during which a professional will help them identify what they need in their home and which styles will best fit their taste. From start to finish, Milgard Certified Dealers will walk the customer through the process to ensure that they are satisfied with all of the available options.

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The Bad

Undisclosed Prices

Undisclosed Prices

Unfortunately, Milgard doesn’t disclose prices on its corporate website, making it difficult for potential customers to discern whether or not the company is a good fit for their needs. Before a customer can view prices on the products they would like, they need to request a quote.

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The Bottom Line

Milgard Windows and Doors is determined to provide quality replacement windows and window installation services to all of its customers. The company offers a variety of attractive features, including full lifetime warranties and a variety of products to choose from.

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User Reviews

Star Rating

4.6

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777 Reviews

Review Breakdown

5 grade

78%

4 grade

11%

3 grade

2 grade

1 grade

Sentiment Criteria

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Service

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Marc Colloton Stevenson, WA

I have to say both times I have had windows replaced, the people and interactions have all been excellent. The thing that kills me, for the windows I had bought from Milgard, is the rubber gasket that forms the seal around the windows that open. They are all disintegrating, and really makes the windows look like crap. I had asked about this before and was sent a box of rubber gasket material to do it myself. I did a couple ground floor windows, but the seal didn't stay in place for long. I get that the sun bakes this stuff and it deteriorates, But trying to replace the sticky mess that is then created isn't fun. I hope there is a better solution in the next year or so when I build another home. The tec today said the same material is used in the windows being produced currently. That is the reason which would cause me to seek another brand of windows. Matt

5 years ago

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Janet Sheppard Camarillo, CA

It took three trips to get my broken window replaced. First time, I gave person the measurements and told her that it was the MOVING part of the window. The technician showed up with stationary part. Had to wait several weeks, and then the technician showed up with the wrong window again. This time it was his measurements and the person who entered the order, entered it wrong. Had to wait another two weeks, finally the right window. This order originated in June. It was completed September 27. The technicians were very professional and patient. The people taking the orders need to input orders correctly! I'm sure Milgard lost a lot of money preparing the wrong size windows! Not to mention, the customer waiting months to get a broken window replaced!

8 years ago

Reply from Milgard

Hi Janet - I'm so sorry to hear about the trouble you went through to get your warranty service. We are always trying to make improvements to our processes. I will be sure to share this with the service team in your area. Thank you for taking the time to let us know.

Oct. 1st, 2018

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Steven Unglaub Ladera Ranch, CA

Called in March, sent photos and explained how many windows were in need of re-painting. Waited months for someone to come out and repair. Paint repair company started job, but then said it was many more windows then they were told. Waited another month for a Milgard inspector who was very nice and authorized repairs, but only on windows peeling even though all will need done at some point. Waited another couple months and only after I called again did a new painting company come out. They did a outstanding job, but I have already noticed more windows are starting to peel. Everyone was nice and professional but this took way too long. 7 months

8 years ago

Reply from Milgard

Hi Steven - I apologize for the delays you experienced with your warranty service. It sounds like there was also a miscommunication issue. We really appreciate you taking the time to tell us what happened so we can improve our processes.

Sep. 26th, 2018

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B. L. Zephyr Cove, NV

I ordered a patio slider & a window from Lakeside Glass, who does not install. After umpteen contractors and frustration, Lakeside checked the patio slider-it was faulty. For a year now, I have been trying to get the window installed. It is setting on my deck, no trim inside or out on slider. Milgard could not accommodate the tenant's schedule. After a year they showed up today, installed the slider glass-1 panel has a clam shell crack. Omar & assistant were very nice & professional! I will never buy a window or slider again that the window company does not install!! It is a nightmare & I have 4 houses that need new windows as of date. I send emails & called, was put on hold for over 45 minutes several times!! Thank you!

8 years ago

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Bill Pierce Fresno, CA

Early in 2018 I began the process of having 3 window panes replaced under warranty that had the interior film discoloring. The Milgard website is very informative, so I filled out the service request form online and a about 2 months later a visit was scheduled...only not to replace the windows, but to inspect them. (My neighbors had their's replaced in a single visit!) Two months after that 2 were replaced, but the 3rd one was not because the glass was the wrong size. I then found 2 more windows with discoloring and scheduled those for replacement. Another 10 weeks later, they were finally replaced. The service tech, Pilar, was great. The corporate service department was not. While friendly, their communication was never consistent. An email or text message would give me one time, a phone call would give me a different time. This was very frustrating. After this happened 3 times, sorry is not enough. While I like the product & warranty, trying to schedule a service was not a pleasant experience.

8 years ago

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Gretchen McCarthy Seattle, WA

When our renter moved out after three years we found three windows had failed had mold growing between the panes. In mid April we called for replacements and were told the first appointment available was June 5th. A few days later we added a fourth window to the order. On June 5th the installer only had the last window we added. The first three had been cancelled. The next appointment was July 18th and the installer called and said the windows he had were the wrong kind of glass and he would order the right ones. The next appointment was July 31st and Chuck installed two of the three windows. One was the wrong size. He said he would put a rush on it since this had been going on since April. He came again on August 8th and we now have all the windows done. It only took three and a half months and four tries to accomplish replacing four windows. The windows are good quality and we are glad they were under warranty, but the three and a half months has been irritating.

8 years ago

Reply from Milgard

Hi Gretchen - I'm so sorry to hear about the delay in your warranty service. We are always looking for ways to make improvements and I will provide this feedback to our service team. Thank you for taking the time to let us know about this.

Aug. 10th, 2018

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Larry Poway, CA

Let me explain my Star rating. If I was rateing just the Customer Service dept. I would give them a 5+. If I rated manufacturing on building warranty replacement windows I would rate that dept. a -5 star rating. I have had to have warranty service on two different occasions and both times it took manufacturing 3 & 4 times respectfully to finally make the replacements correctly? Eventually they got it right but it took this frustrated customer many times in discussing with Cust. Op's to get it done correctly. Overall, Milgard windows are awesome; the warranty is awesome; however....! If you search different websites, you will find similar observations. One would think that Senior Management would have a discussion with Manufacturing Management to address the lack of quality control? These mistakes affect both expenses and bottom line! You asked for feedback, I am honestly providing constructive feedback. Don't shoot the messenger.

8 years ago

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Jim Neff Felton, CA

This was my 3rd service call on these doors and windows: 1. First call was to replace a bent spindle on a French Door (damaged during shipping). The service technician was competent but could not find the house. We are easy to find using any navigation app... 2. Second call was for manufacturing defects. I sent in many pictures of missing trim and weatherstripping pieces. However, the technician showed up with no parts. Waste of my time. 3 out of 3 door slabs were determined to require replacement because they did not fit the door frames properly. Poor quality manufacturing. 3. Third call was to fix issues from visit #2. 2 technicians this time, both very competent. Replacement door slabs fit perfectly, so I assume shoddy workmanship when doors were originally made. Weatherstripping installed, but still did not have trim piece for sliding window. What is apparent to me is that Milgard doesn't read the customer's problem descriptions or look at the uploaded pictures outlining missing items. Else, the technicians would bring the correct parts. This is a very inefficient process. Also, initial quality of Essence wood-clad doors and windows is poor. These are well-constructed units - Milgard misses on the details.

8 years ago

Reply from Milgard

Hi Jim - Thanks so much for taking the time to let us know about this. Sorry to hear about the multiple service visits. Can you let me know if everything is taken care of to your satisfaction now? You can reach me at . Thank you.

Jun. 18th, 2018

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ALAN BERTAINA Sebastopol, CA

I initiated contact in mid August, your response was slow, then you sent me a notice that I could fix it myself. NOT Possible, the counter-spring cable had broken, Then you gave a date, then you said that the repair was 'more than expected', canceled the date and set a new date in December. I have always bragged about your service in response to issues, I will no longer do that. August to December is just NOT PROMPT SERVICE.

7 years ago

Reply from Milgard

Hi Alan - I'm so sorry to hear about the delay. Please email me at if your service is not completed in December. And, again, our apologies.

Dec. 14th, 2018

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Art Circo Bothell, WA

The service tec. said he would get new locking devises that lock pushing the lever up. Instead they came locking down. your service tec. that came yesterday did not know this. He also gave me a song and dance about how the up stairs door was working as it should, except for the fact it never closed hard before and non of the other four doors close hard either.

8 years ago

Reply from Milgard

Hi Art - So sorry to hear about the trouble. Your doors are covered for any defects in materials or workmanship under the Full Lifetime Warranty. Please call 1-800-Milgard again to set up service. Or, email me at so I can get your address and I can ask the service team to give you a call. Thank you.

Sep. 27th, 2018

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James Franklin Palm Springs, CA

The refinishing of the window frames was accomplished in a timely manner. I was disappointed that I had overspray on the inside of the door windows which I cleaned off. The glass on all windows and doors were left with tape residue and all were extremely dirty from the refinishing process. I had to wash all of the glass multiple times to get them properly cleaned.

8 years ago

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Grace Kravac

One glass panel was scratched and the weatherstripping was too short so there was a gap at the bottom of the patio doors. The door handle had to be replaced as some of the paint was scratched off. As a result two service calls were required to rectify. The first call the technician was not prepared and had to return to fix the problem. Do you no check the material before it is shipped? .

8 years ago

Reply from Milgard

Hello Grace - Thank you so much for letting us know about your experience. We take customer feedback very seriously. If you can email me at , I'd like to get your address so I can find out which location manufactured your product and provide input to the quality department. Thank you.

Mar. 1st, 2018

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Robert Fredericks Klamath Falls, OR

WELL IT WAS MORE BAD THAN GOOD..THE FIELD REP HAD TO COME OUT HERE 4 DIFFERENT TIMES TO FINALLY GET THE SCREENS ISSUE RESOLVED WHEN IN THE FIRST CASE IT SHOULD NOT HAVE EVER BEEN AN ISSUE IF THEY SCREENS WERE BUILT CORRECTLY FROM THE FACTORY

6 years ago

Reply from Milgard

Hello - I'm so sorry to hear about the trouble with your screens. I understand your frustration and apologize for the inconvenience. I will take your feedback and share it with the plant that manufactured your order. If you need additional service, please let me know at social(at)milgard(dot)com. Thank you.

Mar. 31st, 2020

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John Behnke Fullerton, CA

I waited two weeks for a technician to come out three technician showed up to in training one instructor the doors worked fine when they left a day later the door still doesn’t lock don’t wanna wait another two weeks and call back so I’ll just deal with it

8 years ago

Reply from Milgard

Hi John - I'm sorry to hear about the difficulty you've experienced with your door. If you would like to have a technician come back out, please contact us at 1-800-Milgard. Thank you.

Sep. 17th, 2018

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Eugene Brandt Snohomish, WA

All of my other Millard windows have been very good quality and have stood up well. The present 2ea. 4' Bottom awning windows have had two technicians out to work on them and they still bind up when they get warm from the sun. the scissor mechanism does not function very well. it binds up and is flimsy.

8 years ago

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Eddie Lopez Whittier, CA

I have unit 233 scheduled 2 times with more than 2 months. I was told that new glass needs replacement. Today the story got changed that the issue is not the glass other than the frame. I would appreciate to determinate at the first visit.

8 years ago

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connie sheller Santa Barbara, CA

The problem was taken care of on the date promised. It was awkward for me to send a picture of the problem, and I had to have a couple of people do this for me. I can understand why Milgard wanted it but my problem was simply a broken piece, and it was easily replaced.

8 years ago

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Don Macleod Scotts Valley, CA

Milgard came through on their lifetime guarantee and have committed to replace the patio window/door. However, it is not done yet, install is scheduled and I am assured of reimbursement of the install costs. Also the whole process takes a long time so plan ahead.

8 years ago

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Jami Glad

Huge fiberglass windows ordered for new construction. One came with a bad seal, another is questionable. A few without bark color on mulled windows center. They came without film to protect them. Not what I expected for Millard and the money spent.

8 years ago

Reply from Milgard

Hi Jami - thanks for taking the time to provide your honest feedback. I'm so sorry to hear about the trouble you've been going through. Your windows are covered for defects in materials or workmanship under the Full Lifetime Warranty. Just call 1-800-Milgard for service, or, email me at with any questions. Thank you.

Feb. 8th, 2018

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Dennis Cooper Bullhead City, AZ

The sliding glass was installed two months ago, the quality of the Milgard door is not of high quality the lock gear teeth broke off, part suppose to be on order, have not heard from the installer. the door doesn't glide easily. if feels as if there are humps in the lower rail, and catches intermittently.

8 years ago

Reply from Milgard

Hi Dennis - Thank you for taking the time to tell us about this. We have always been focused on manufacturing quality products, so, I'd like to look into this for you. Can you email me at so I can get service scheduled for you? Thank you.

Jan. 9th, 2018

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Keith Ramsey CO

We built a new custom home 20 plus years ago. We wanted the top quality everything. A local company was a Milgard company and they installed our windows. Within in a few years, we had whilising noises when the wind blew. A factory rep was out and made a temporary fix. The problem was never satisfactorily solved. I will say the window had life time guarantee and twice windows that had lost the seal have been replaced at not charge.

4 years ago

Reply from Milgard

Hello Keith, thanks for taking the time to share your experience with Milgard. Please give us a call at 1-800-MILGARD so we can help with your windows. Thanks!

Jan. 19th, 2022

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Steve Alper Ramona, CA

The reason I am rating a 3 is because the correct glass was not ordered the first time and it had to be reordered and then another time had to be setup to install the correct window and cost me 2 days out of work

8 years ago

Reply from Milgard

Hi Steve - I'm sorry that there was an error in your first glass order for your warranty service. I apologize for the inconvenience. Thank you for notifying us that this occurred so we can make improvements to our processes.

Sep. 26th, 2018

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Ingrid DeMarta Fairfax, CA

After two failed visits, the two gentlemen were very efficient and neat in replacing a number of failed windows. We truly appreciate the warranty policy that is always honored.

8 years ago

Reply from Milgard

So sorry to hear your visits were delayed. Very pleased that everything was covered under your Full Lifetime Warranty. Thank you for taking the time to provide your feedback. We appreciate it.

Jun. 18th, 2018

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Mary Kirsch Fort Collins, CO

Two techs came at different times to my residence. Still unable to open two windows. Unable to squirt silicone on the tracks if I can’t open them. NOT happy.

8 years ago

Reply from Milgard

Hi Mary - I'm so sorry to hear about the trouble. Can you please email me at so we can get you back on the schedule for service with a Senior Technician? Thank you.

Jul. 16th, 2018

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Mel Anchorage, AK

3 star because it took them forever to come and look at the windows. The warranty is wonderful. Once the windows came everything was done in a timely matter.

8 years ago

Reply from Milgard

Hi Mel - so sorry to hear there was a delay in your warranty service. We are always striving to improve and I will provide this feedback to the service team so we can be more prompt next time. Thank you.

May. 23rd, 2018

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Anni Herborn Oroville, CA

Took 3 times to get the correct replacement window. Once it was right, the installment was great and the serviceman was terrific.

8 years ago

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Regina Goldman Los Angeles, CA

A glass pane shattered by itself. It took 5 service visits over a period of 6 months to replace it with the correct size and type of glass

8 years ago

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Ruth Rosenthal Novato, CA

17 of my windows have failed in the 13 Years that I have owned my house. I think that this is way too many to fail in 13 years.

8 years ago

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Robby Cordobes Los Angeles, CA

There was a misunderstanding with warranty work and it is hard to schedule so far in advance. It's been about 6 months and it still isn't completed.

8 years ago

Reply from Milgard

Hi Robby - I'm sorry to hear there was a misunderstanding. Can you email me at so I can help get your service scheduled? Thank you.

Jun. 18th, 2018

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mary fredrickson Pacific Grove, CA

The service men are great, BUT the factory made wrong size replacement three times, all needing to get a revisit!!

8 years ago

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MRCONSULT Ukiah, CA

Windows are nice and easy to handle but very flimsy. Looks like it will not hold up very long.

4 years ago

Reply from Milgard

Thank you for taking the time to share your experience. Rest assured that your windows are backed by the Milgard warranty. If anything should need to be addressed, feel free to contact me at social@milgard.com so I can help! Thank you

Apr. 18th, 2022

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Tammy Corley Coppell, TX

Tech was good and pleasant. Only setting up appointments on Thursdays is unacceptable!

8 years ago

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Tasha Eloy, AZ

Windows scratch too easily. Repair service leaves a lot to be desired.

8 years ago

Reply from Milgard

Hi Tasha - Thank you for taking the time to provide your feedback. Can you email me about the scratching issue? I have not heard of this concern before, so, I'd like to get more information. Thank you.

May. 24th, 2018