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Dedicated Van Lines

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5.8

Overall Score

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Reece Pompano Beach, FL

I have moved 5 times over the last 7 years and this why by far the easiest and smoothies time yet! One of the most professional moving companies I have ever hired and will definitely hire them again!

7 years ago

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Reply from Dedicated Van Lines

Thank you Reece,
Glad we were able to exceed your expectations.
Dedicated Van Lines

Oct. 15th, 2019

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Jeremy Woodard Virginia Beach, VA

When it comes to good customer service, I never have to ask myself if DVL has it. To be honest, this company is one of the rare few that makes me feel like a valued customer. I highly recommend them.

7 years ago

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Reply from Dedicated Van Lines

Thank you Mr Woodard,
Glad we set the bar high, we DO value you and are Dedicated to making a successful move for all our clients.
Dedicated Van Lines

Oct. 15th, 2019

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Humberto Boza Fort Lauderdale, FL

This is one of the best moving companies I've ever used. Not only was the price fantastic but the service also was unbelievable. I used them to move my 2 kids to collage and would recommend them!

7 years ago

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Reply from Dedicated Van Lines

Mr Boza,
I told you when we spoke about your apprehension that we would treat your kids like they were our kids moving to college. We have your back when they come home too!
Dedicated Van Lines

Oct. 11th, 2019

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Jennifer S. Miami Beach, FL

These guys were amazing in helping with my move! My boyfriend and I moved in this past July and were extremely satisfied with the quality of service provided. I would recommend them to anyone looking for great movers!

7 years ago

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Reply from Dedicated Van Lines

Thank you Jennifer. Glad we could make you and your boyfriends move a success.

Oct. 10th, 2019

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Reid G Rogers, AR

Ryan G at Dedicated Van Lines contracted our move to LA Transfer and Storage, and the pick up day went terribly. I told Ryan about the issues we had and he promised that he would work with LATS to make things right for us. Around a week after we arrived in AR we found a house to rent so I alerted Ryan of our new address. He told me that he would get our delivery scheduled with LATS and in the meantime he would obtain a detailed inventory from LATS to help with my concerns about some items possible being left off of the moving truck. I waited a week, assuming that Ryan was working on a deliver schedule and inventory for us. When I contacted him again he couldn’t even remember telling me what he would do, and did not have any updates or documentation for me. That happened again the following week so I reached out to LATS myself, only to find out that Ryan didn't call them and they were estimating at least another 2 weeks just to schedule our move due to them running out of trucks and drivers. It was almost a month before we got our delivery scheduled, and it was a full 49 days between pick up day and delivery day. Ryan started ignoring my calls when LATS continued telling me that they couldn’t schedule our move yet. He used religious holidays, family issues, and anger with LATS as a smokescreen whenever we touched based for the few minutes he would give me. He hung up on me multiple times and he never once produced any reliable information. It became clear that Ryan had abandoned me and my family when he quit answering my calls, texts, and emails. That was a full two weeks before I got a guaranteed delivery date from LATS. I am working with LATS separately to resolve issues with them. I have not heard from Ryan once since he abandoned us. This move was a disaster on multiple levels, but it was made much worse because of Ryan’s poor communication and ignorance. DO NOT TRUST Ryan G at Dedicated Van Lines with your family's well-being, he does not care about his customers at all!!

5 years ago

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Kurtis Lakeland, FL

I saw the high reviews and they were able to beat every other quote I received. They were pretty responsive. I added things to the quote to actually get a higher price, so I didn't have any overages and was able to budget. I even took them up on their free service to FaceTime around the house so they could get the most accurate quote possible. When the day came, they were $7000 off. I did not purchase anything between the quote and move day, in fact I actually sold things. They were just way way off. Could a few items slipped the cracks on my side? For sure. $7,000 worth? No chance. Be very careful using them and be prepared to go over budget. Once they are done with you, do not expect a reply back either. They are a ghost.

5 years ago

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Irina Goreva Hollywood, FL

This company will SELL you to other moving company... Other company will sell you to another ... each of them will charge you more money (cash only) on the top.. and you must pay to get your staff back. Wich I filally did , after over paying $730 on the top of original estimate, contract. As soon Ryan got my initial deposit of $500 , he stopped answering my calls, and nightmare started... Please Avoid Headache ! see pic of one of the companies they sold me to, they just taped it on their Van.

5 years ago

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Andrew Reiner Attica, NY

We cannot get our possessions back from these guys. They sub-contracted our move to another company,without our knowledge. We paid them nearly $2000.00 in both fees and tips,before we had to cancel our move due to California wildfires.(we were moving there from N.Y.). Also they nearly doubled the fee from $5580.00 to $9438.24.They have not responded to our e-mails or texts in several days. If I could them a 0 rating, I would. Andrew Reiner

6 years ago

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Reply from Dedicated Van Lines

It is very sad to us as a reputable company operating over 29 years to see that clients can just post anything they want online.
This review is completel false and doesnt even clsoely reflect the actual situation, which I will outline.
The client, Mr Reiner, was picked up on 8/22. That is 2 days before this was written. To move from NY to NAPA California. The 22nd was a SATURDAY. We were contacted MONDAY MORNING 9am by the client that he wants us to immediately bring his items back due to the house in Napa burning down due to the California fires. We explained to the client SEVERAL times that the items are in our warehouse in New York and will be delivered within the next week. It is the last week of peak season, we are completely committed with our trucks doing pickups we did not have a full empty truck to send out for a delivery with last minute notice.
To say that you "cant get your possessions back" is not only MISLEADING, its also dishonest.

You paid tips of $300 to the 3 men who picked up along with the note of "what an absolutely phenominal job they did, which is why you said you tipped them $100 each"...

Just because you had an emergency that created you to cancel the move after we picked you up, doesnt mean we did anything wrong here.

Also, the price we quoted you was based on the list of items Mr Reiner gave to the representative at time of booking. It totalled 139 items. Your actual job had over 400 items moved. Please stay off the internet if you arent going to be sharing the whole story with clients. It isnt ethical or moral to try and make a reputable, family owned company seem like a scam just because you had a last minute change and we can not do the delivery as fast as you want.

Aug. 27th, 2020

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Andrew Zachary Reiner Napa, CA

We had to contact the police in NY and New Jersey, to force them to return our possessions. Ryan G previously hung up on me, when I refused to remove my negative review of his "company". We had to pay ANOTHER $3000 to get our possessions back. He never returned the $1675 "fee" that he owed us, after the move was cancelled [wildfires].

6 years ago

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Cheeter Karnas Montclair, NJ

They broke many items, asked us to count boxes being put on truck, two of use but boxes going out three doorways. Told them what was to be put in trash and what to keep like 2-6quart mixers,one was dead well never got either one, and many collectibles in boxes in garage, just disappear. Horrible company and exsperies. 😪.

4 years ago

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Sarah New York, NY

Highly recommended! Affordable and professional!

6 years ago

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Reply from Dedicated Van Lines

Thanks Sarah! Glad we were able to do a great job for you!

Oct. 28th, 2019