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Bank of America

Is This Your Business?
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6.1

Overall Score

Author: Kalicia Bateman

LAST UPDATED: March 11th, 2022

In terms of assets, Bank of America is the second-largest bank holding in the United States. Its services include checking and savings account management, credit cards, auto loans, investing, and home loans.

Bank of America's home loan options include mortgage loans (fixed-rate mortgages, adjustable-rate mortgages, jumbo loans, FHA loans, and VA loans), mortgage refinancing, and home equity loans. 

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The Good

  • Origination Fee Discount
  • Affordable Loan Solution® Mortgage
  • Low Closing Costs
  • Highly-Rated Mobile App

Origination Fee Discount

Clients who are enrolled in or are eligible to enroll in Bank of America's Preferred Rewards program at the time they apply for a new purchase or refinance loan can get a discount on their origination fee. The discount ranges from $200-$600 depending on the rewards tier. 

Affordable Loan Solution® Mortgage 

Bank of America offers a special mortgage for qualified homebuyers with modest incomes who are unable to make a large down payment. The company offers a competitive fixed-rate loan with a down payment as low as 3% and mortgage insurance is not required. 

Low Closing Costs

Bank of America charges closing costs of 3-4 percent of the total loan amount, which is fairly low when compared to closing costs charged by other home loan companies.

Highly-Rated Mobile App

Bank of America offers a highly-rated mobile app that is compatible with Apple, Android, and Windows devices. Borrowers can use this app to view and manage their home loan, as well as access helpful tools and resources.

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The Bad

  • Undisclosed Information

Undisclosed Information

Bank of America has not disclosed a minimum credit score requirement on its corporate web site, making it difficult for potential borrowers to have an idea of whether or not they have a good chance of qualifying for a home loan. 

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The Bottom Line

Bank of America offers competitive interest rates, low closing costs, and a highly-rated mobile app. Additionally, customers who are enrolled in the company's Preferred Rewards program can benefit from the origination fee discount with a home loans purchase. Our consumer review ratings are mixed, but most customers have positive customer service experiences to report. 

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Star Rating

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3.8

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97 Reviews

Review Breakdown

5 grade

47%

4 grade

21%

3 grade

9%

2 grade

7%

1 grade

15%

Sentiment Criteria

Value

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Quality

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Service

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Patrick Fay Olivehurst, CA

loan officer was lame. offered to refi my current 3.625 mortgage at 4%? Who is that dumb? finally offered a decent rate, but then forgot the cash out? I gave up.

6 years ago

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JW

They are not customer oriented. They give the impression that you have to come to them, they do not need you. Experiences with them have been cold and I'm personable.

6 years ago

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Dave Johnson Mullin, TX

I had a lot of problems with them. Constantly had issues with them placing their insurance on my property when I had insurance and had probvided proof of coverage

8 years ago

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Review Source

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Ponch Thompson South Jordan, UT

Big Bank. Big Fees. Our mortgage rates were nearly a point higher than competitors. 6 month teaser rates were used to hook you out of college, but way to expensive to retain and we opted to refinance.

7 years ago

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Jim Fannon

You are an account. You are not a person. I was with NCNB, then Nations, then became BofA several accounting errors later, I left.

6 years ago

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Robert Woodside Paige, TX

Payments went up when B of A took over the mortgage. Poor communication, very "bound" by company policies and procedures.

8 years ago

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Donald Hughes

Hidden fees and not so great customer service.

8 years ago