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AmeriSave Mortgage

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8.5

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Author: Kalicia Bateman

LAST UPDATED: July 16th, 2024

AmeriSave Mortgage is an online, direct mortgage lender and has funded over $103 billion in home loans and has been trusted with over 390,000 homes. The company offers a variety of loan types for home purchase, as well as options for mortgage refinancing if you are looking to lower your monthly payment. 

AmeriSave reviews are overwhelmingly positive with 87 percent of customers awarding the company 4 or 5 stars. Some customers complain about application delays and inaccuracies, but the majority of customers praise AmeriSave's attentive customer service, low rates, and quick application and closing process.

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Customer Review: Daniel from Falls Church, Virginia

"They were there 100% of the time. The loan officer was remarkable. She did a perfect job, guided me through the whole closing process, kept me informed, and was able to provide the same rate as a different company that I was considering, so I went with AmeriSave. I recommend them highly."

Read verified AmeriSave Mortgage reviews

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The Good

  • Prequalify With No Impact to Your Credit Score
  • Online Application Process
  • Quick Closing Time
  • Variety of Loan Types
  • Mortgage Refinance Options
  • Lower than Average Mortgage Rates
  • Down Payment Assistance
  • Helpful Mortgage Calculators
  • AmeriSave Reviews

Prequalify With No Impact to Your Credit Score

A great feature on AmeriSave's website is the ability to get a free estimate for any type of home purchase or refinance loan. This pre-qualification process should have no impact on your credit score as a soft credit pull will be performed. 

You are not required to provide your social security number (SSN) when applying for an estimate. If, however, you like what you see and choose to complete an AmeriSave loan application, personal and financial information will be required and a hard credit pull will be performed.

Online Application Process

The AmeriSave mortgage application process is entirely online, allowing borrowers to quickly view rates and programs that they qualify for, as well as get to closing much faster. This online application process is even mobile-friendly, providing greater ease to consumers.

Quick Closing Time

The closing process on a house typically takes about 30 to 45 days, but AmeriSave promises to reduce this wait time significantly. AmeriSave has been able to get nearly 50 percent of its customers to closing in as little as 25 days or less.

AmeriSave's dedication to quick closing times benefits borrowers who are on a tight deadline. This benefit is often difficult to find with other mortgage lenders, making AmeriSave a great option if you are in a rush to close on your home.

Variety of Loan Types

AmeriSave has a variety of home loan products that satisfy the needs of most homebuyers. You can choose from the following options:

  • Fixed Rate Loan
  • Adjustable Rate Mortgage (ARM) Loan
  • FHA Loan
  • VA Loan
  • USDA Loan

Conventional loans with fixed mortgage rates are the most common mortgage loan type, meeting the needs of most homebuyers. However, AmeriSave offers greater loan flexibility by offering government-insured loans that can make homeownership a reality for those who may struggle to qualify for a mortgage otherwise. 

If you are looking to purchase a property in a rural or non-metropolitan area, you may qualify for a USDA loan which can lower your upfront mortgage costs. Not all mortgage lenders offer USDA loans, so it is unique that AmeriSave offers this loan option.

Mortgage Refinance Options

If you are looking to lower your monthly mortgage payment or take out cash, AmeriSave offers two refinance options:

  • Rate and Term Refinancing — lower your current interest rate and/or change the term length of your mortgage
  • Cash Out Refinancing — get cash out of your home's equity for home improvement of debt consolidation

You can quickly get a quote or use AmeriSave's Refinance Calculator to see if refinancing is the best option for you.

Lower than Average Mortgage Rates

Amerisave rates are approximately 0.5 percent lower than company competitors, such as New American Funding or Quicken Loans.

While Amerisave advertises low rates, it is important to note that you are not guaranteed the lowest rate upon applying. Securing the lowest available rate will generally be dependent on your credit score, credit report, and debt-to-income ratio (DTI), as well as any other company specific rate assessment factors. Rates are also subject to change daily based on the market.

Down Payment Assistance

AmeriSave works within Fannie Mae guidelines to help make down payments possible for low income families and first-time home buyers. This government backed program allows borrowers to put down as little as 3 percent of the purchase price of the home to qualify for a loan.

Not all mortgage lenders are Fannie Mae backed, making AmeriSave a great option for those who may need extra down payment assistance or who are first-time homebuyers. Having a government entity to help back mortgages makes AmeriSave an even more secure options for borrowers.

Helpful Mortgage Calculators

Mortgage calculators are available to help you decide quickly if AmeriSave is able to secure you a mortgage within your desired budget or not. These tools don't replace your conversation with one of its representatives or an AmeriSave loan officer, but they do help you comparison shop.

AmeriSave has the following mortgage calculators:

  • Mortgage Payment Calculator — view an accurate rate quote and calculate your monthly payment
  • Home Affordability Calculator — see how much house you can afford based on your income and current financial situation
  • Rent or Buy Calculator — see whether or not you should rent or buy a home
  • Should You Refinance Calculator — see if it's the right time for you to refinance your home loan

AmeriSave Reviews

AmeriSave excels in customer satisfaction, service, and attention. Out of the 1,400+ verified customer reviews on Best Company, 87 percent of AmeriSave reviews are four- or five-star.

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Customer Review: Robin from Leander, Texas

"My experience was outstanding. Everybody I spoke to at AmeriSave was professional, courteous, and got me the answers I needed. They guided me through the process in a very expeditious way. The representative I dealt with was exceptional. He did an excellent job. It was easy to navigate. I am glad I chose them."

AmeriSave customers most often praise the following:

  • Low interest rate
  • Quick and efficient loan process
  • Easy application process
  • Low closing cost
  • Personable and helpful loan officers

It is rare that a lender has such a high proportion of positive customer reviews, making AmeriSave a stand-out option in customer service in comparison to other mortgage lenders.

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The Bad

  • Not Available in New York
  • Costs May Vary
  • High Origination Fee
  • No Home Equity Loans
  • No Jumbo Loan Program

Not Available in New York

AmeriSave mortgage products and services are available in 49 states, and Washington D.C. Unfortunately, AmeriSave does not originate loans in New York.

Costs May Vary

AmeriSave does not provide potential closing costs and additional fees on its website. But, this is typical in the mortgage industry, as costs and fees may vary by borrower and by housing market trends.

If you would like an closing cost and/or additional fee estimate, you should speak with an AmeriSave representative who may be able to provide more personalized price ranges.

High Origination Fee

AmeriSave charges an origination fee including a $500 loan application fee, which is on the high end for the industry. The average application fee for the mortgage industry is approximately $300.

No Home Equity Loans

AmeriSave does not offer home equity loans or lines of credit, or home improvement loans.

A home equity loan use the borrower's equity as his or her collateral. These loans provide access to extra cash that can be used for home renovations, other large expenses, or as a debt repayment option. A home equity line of credit (HELOC) is similar, but acts as a revolving source of funds similar to a credit card.

If you are interested in these loan options, there are other mortgage lenders that offer them.

No Jumbo Loan Program

AmeriSave doesn't offer jumbo loans. If you are looking to finance an expensive home purchase (beyond the usual conventional loan limit), you will need to look into other mortgage lender options.

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The Bottom Line

If you are looking for a competitive mortgage rate from a trusted lender, AmeriSave could be a good option for you. Depending on the loan type and your own financial background, AmeriSave can help you purchase or refinance your home at a lower than average rate, saving you more money overall.

If you are looking to close quickly on a home or simply avoid a drawn-out mortgage process, AmeriSave can get you to closing faster than many of its competitors - in 25 days or less - a result of a streamlined application process and commitment to meeting borrowers' needs. Some customers complain that it took them much longer to get to closing with AmeriSave, but overall, the majority of AmeriSave reviews on BestCompany.com praise the company for a fast approval and closing process. In addition, the majority of AmeriSave borrowers have expressed high satisfaction with the company's customer service.

Based on customer reviews, we would recommend AmeriSave for your mortgage financing or refinancing needs.

Check out AmeriSave reviews below.

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Star Rating

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4.6

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1,493 Reviews

Review Breakdown

5 grade

79%

4 grade

12%

3 grade

2%

2 grade

1%

1 grade

6%

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Value

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Service

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Rikki Anderson Westerville, OH

Very responsive to my questions and calls during the process. The main issue was that the originator had to go through a lot to get the loan processed correctly and it took many phonecalls to her. She did everything she could but others at the company dropped the ball. Loan Processor even told my personal financial information to my realtor - why? Not ok.

4 years ago

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Reply from AmeriSave Mortgage

We sincerely appreciate your feedback. Unfortunately, we do not have enough information to reach out to you directly. Will you please contact our Customer Care Team at your earliest convenience so that we can assist you in getting your concerns addressed immediately. Please contact our Customer Care Team by calling 1-888-700-4026 and/or by sending an e-mail to resolutionteam@amerisave.com. We look forward to speaking with you. Thank you.

Mar. 16th, 2022

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Nirmala Singh Bellingham, WA

The process started off great with the first representative. As soon as it was passed on to others, my experience was horrible. No returned calls or emails. Then to compound the horrible experience, there was a mix up with the mailing of the closing documents to the co-borrower which resulted in the closing date being pushed back. My frustration increased when my calls to fix the mix up weren't returned.

5 years ago

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Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jun. 8th, 2021

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Virendra

I chose to go with this company because they had the lowest rates and would match if someone else had a better rate. There were a lot of delays throughout the process. It took a long time for the process to get finished and they kept requiring more documentation and times I had to resubmit things unnecessarily. They have bad customer service. Many times, people did not return calls properly and I had to inquire about that a lot.

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 24th, 2020

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Leah Augustine Las Vegas, NV

My loan was immediately sold. I hardly received the fort bill before I received notice that my loan was sold. This can trigger a cycle of multiple companies owning my loan who all present with differing requirements such as escrow account requirements

4 years ago

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Reply from AmeriSave Mortgage

We sincerely appreciate your feedback. Unfortunately, we do not have enough information to reach out to you directly. Will you please contact our Customer Care Team at your earliest convenience so that we can assist you in getting your concerns addressed immediately. Please contact our Customer Care Team by calling 1-888-700-4026 and/or by sending an e-mail to resolutionteam@amerisave.com. We look forward to speaking with you. Thank you

Feb. 1st, 2022

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Michael Welchman Cape Coral, FL

It was good until the interface and actual use of their website was revealed. It is not intuitive nor is the bi-monthly payment option. I dont even think its leagle for them to continue to charge me interest on money that I dont owe them if I pay that way. I would not use them again.

4 years ago

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Reply from AmeriSave Mortgage

We sincerely appreciate your feedback regarding your mortgage experience. It is very important to our company and we value the information that you have provided. If further assistance is needed, please do not hesitate to contact our Customer Care Team at our toll-free number: 888-700-4026 or by email at customersatisfaction@amerisave.com.

Nov. 8th, 2021

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Paul Austin, TX

I have made my first payment so don't have a benchmark to compare to. I never received my account information so that I could setup my online banking and only found out when I received letter explaining mortgage is now with your Corp

4 years ago

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Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Nov. 1st, 2021

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Victor Shreveport, LA

Amerisave employees contacted me initially and made it a lot easier than other companies. They get back to me very quickly. Tyler Elms was great. They contacted me mulptile times throughout the day to get certain information instead of getting it all during one call.

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 5th, 2021

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Los Angeles Arcadia, CA

Initial Rep was good. But as the process transitioned the service and communication got progressively worse. Lul S was not a good rep. I would have referred AmeriSave to friends but my experience with her was so bad that i wouldn't recommend you guys to anyone else.

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 25th, 2021

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Norman Sanford, NC

We chose AmeriSave mortgage because you were the first one to return our calls, we're sort of glad we did our loan initiator was great but the person that ended up handling our loan, the processor was terrible. Because of the processor named Ernie we cannot recommend AmeriSave until you get better processors.

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 21st, 2021

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Donna

There were a lot of technical glitches with their system. It was very difficult to get everything on the application working properly, so I'd like them to get it more user friendly. Customer service was very nice, responsive, and helpful.

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 22nd, 2020

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Donald Anthem, AZ

Saw them on the internet and they had decent rating so I thought I would go with them but I am not happy that I did. I had to submit documentation multiple times because they lost it. They took forever to process it. It was a hassle. Customer support was good, every time I called, I got action.

6 years ago

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Reply from AmeriSave Mortgage

Donald,
Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com

Aug. 21st, 2020

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Michael Dubbs Ellicott City, MD

Partnering with Solidifi Title Company. Very disorganized settlement with STC. They lost my my check and cost me an additional $32 in banking fees for cancelled check and funds wire service.

4 years ago

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Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 13th, 2022

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Robin Lancaster, NH

We were expecting more of a heads up through the process and we had a couple instances where it delayed the closing because we didn't get a couple of tasks completed. Customer is very quick to respond and help out.

4 years ago

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Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Nov. 15th, 2021

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Anonymous La Mesa, NM

It is okay but they took a really long time to get everything. There were issues with the underwriting. They monitored my credit for like six months and it was a VA sponsored loan so I don’t know why they did that.

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jul. 21st, 2021

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C Canton, GA

The people you speak to are great and helpful however their automated proves can cause a long delay in the process. We started in November and didn’t close until the end of April.

5 years ago

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Reply from AmeriSave Mortgage

We sincerely appreciate your feedback regarding your mortgage experience. It is very important to our company and we value the information that you have provided. If further assistance is needed, please do not hesitate to contact our Customer Care Team at our toll-free number: 888-700-4026 or by email at customersatisfaction@amerisave.com.

Jul. 22nd, 2021

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Robert Morgan Hill, CA

Now that it is over I am glad I did it. They had to give me a new loan agent that knew what he was doing. I think they should find more agents that are skilled in reading tax returns. It is the best pricing.

5 years ago

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Reply from AmeriSave Mortgage

We sincerely appreciate your feedback regarding your mortgage experience. It is very important to our company and we value the information that you have provided. If further assistance is needed, please do not hesitate to contact our Customer Care Team at our toll-free number: 888-700-4026 or by email at customersatisfaction@amerisave.com.

Jun. 3rd, 2021

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Greg Haugabook San Antonio, TX

The overall process fairly good. I'm happy with the rate I rec'd, but was not aware I was buying points for the rate until I rec'd disclosures. I took a star for this issue because this hindered my ability to make an informed decision. The next concern is I started this process in early November and didn't sign paperwork until December 24th. My previous loan was an 80/15 fixed. One of the delays was Amerisave was attempting to close with me early December when I noticed the loan amount was only the 80% portion of my loan. Amerisave stated that was the only information my lender sent. I educated, I had already provided Amerisave copies of both loans for the past 12 months. Had I not caught the error, I would have been stuck with two loans again. I then took matters into my own hands and requested my payoff information from my previous lender and forwarded it to Amerisave in order to obtain the correct loan. This is where I took the second star. Amerisave staff is very friendly and helpful, but as you can read, there are significant concerns with their process. I feel there are some training opportunities that need to happen regarding their processes.

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 7th, 2021

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Eric Holmberg-Weidler San Mateo, CA

Amerisave gave an excellent rate on our refi and got the ball rolling really quickly once I contacted them. The issue came once we'd paid the up front $500 to officially sign on to doing the refinance. Once we did this, everything kind of went dark. The loan originator we had been working with stopped returning our messages and never picked up his phone. No progress seemed to be being made on the refi, no updates, and we weren't sure when it would finish. Our rate hadn't been locked, so I was worried and wanted to get to that point asap. I started reading other reviews and saw that happened a lot, so I got really nervous. I ended up calling the main company multiple times, and eventually asked to talk to our loan originator's manager. Finally (this was after ~3 or so weeks of no contact), my constant calling and contacting the manager got results. I got a date when it would be done, and the manager locked our rate (at near the original rate we got, it had gone up a tiny bit so we had to pay a fraction of a point, but it was only a few hundred extra than we had originally agreed to). After this, we got connected with a loan processor, who was excellent at responding and keeping us in the loop. It only took another month or so for it to finish, and she kept us updated the whole way through. We started our refi in early September and the whole thing was done by the beginning of November. The website you use to enter info is nice, and they don't ask for every single bank account under the sun, so it was less documentation than going through a regular bank (besides being a significantly lower rate). The mortgage servicer they leave you with also has bad ratings, so that's not great, but I haven't had problems yet. They have a fine website and seem to be professional. But most bad reviews mention talk about bad service if you have problems, and I can't speak for that as its only been a month. So in summary, if you want a great rate and are willing to take the risk of paying a bit up front and having a floating rate for a bit of time...and possibly having them go dark somewhere in the middle of the process, if you can make it through, you will have gotten a good deal in the end. It was a lot of stress though and I was half worried I was being scammed along the way. So just keep all that in mind if you decide to go with them.

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 4th, 2020

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Matthew Lakewood, CA

A lot of phone calls went unanswered. There were multiple missed appointments and cancellations. They need to be better at communicating with customers.

5 years ago

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Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Apr. 20th, 2021

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Roy

My process took about seven months, but they had the lowest interest rates at the time. I'd like them to keep up with the communication with their customers.

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 24th, 2020

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Diane Lewes, DE

Our loan officer was excellent but last minute they changed the points so it cost us more than it was originally supposed to.

5 years ago

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Reply from AmeriSave Mortgage

We sincerely appreciate your feedback regarding your mortgage experience. It is very important to our company and we value the information that you have provided. If further assistance is needed, please do not hesitate to contact our Customer Care Team at our toll-free number: 888-700-4026 or by email at customersatisfaction@amerisave.com.

Jun. 3rd, 2021

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Salim Leland, NC

It was fast. I was a little disappointed with the ability to contact someone when I need to talk to someone.

4 years ago

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Reply from AmeriSave Mortgage

Thank you for sharing your feedback. Unfortunately, we do not have enough information to reach out to you directly and we would really appreciate an opportunity to speak to you further about your experience. Please contact our Customer Care Team by calling 1-888-700-4026 and/or by sending an e-mail to resolutionteam@amerisave.com. We look forward to speaking with you. Thank you.

Feb. 21st, 2022

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Tom Etsten Redondo Beach, CA

It was a surprise to find out how much it cost to get a lower rate. They wouldn' accept the wording for our trust.

5 years ago

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Reply from AmeriSave Mortgage

We sincerely appreciate your feedback regarding your mortgage experience. It is very important to our company and we value the information that you have provided. If further assistance is needed, please do not hesitate to contact our Customer Care Team at our toll-free number: 888-700-4026 or by email at customersatisfaction@amerisave.com.

Aug. 16th, 2021

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Carrie Payne Oakhurst, CA

There was a lack of guidance from the underwriting team when they requested items that i was unfamiliar with.

5 years ago

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Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jun. 12th, 2021

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Atul Edison, NJ

I could sign up for it online and it's a seamless process. If they kept the low rates, people would flock to them.

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com

Mar. 18th, 2021

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Larry

The people I've interacted with have been very friendly. Sometimes it's hard to get a hold of them though.

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 24th, 2020

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herb@archsp.com Salem, OR

They apparently do not have a high level of expertise in veteran loans. over several days they were asking for more information. I terminated relationship because of all the problems

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

May. 26th, 2021

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Cesar Vela San Marcos, TX

Because there was too many changes from the initial offer. Some were very bad for me.

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jul. 14th, 2021

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SL Morgan Hill, CA

They were responsive and effective in the beginning but dropped the ball a bit towards the end

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 20th, 2021

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Anonymous Ceres, CA

It was very easy because the agent answered all my questions.

4 years ago

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Reply from AmeriSave Mortgage

Thank you for sharing your feedback. Unfortunately, we do not have enough information to reach out to you directly and we would really appreciate an opportunity to speak to you further about your experience. Please contact our Customer Care Team by calling 1-888-700-4026 and/or by sending an e-mail to resolutionteam@amerisave.com. We look forward to speaking with you. Thank you.

Feb. 21st, 2022

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Preetham Vishwanath Glen Ridge, NJ

No website portal for online access of loans and loan details and ACH setup.

5 years ago

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Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jul. 21st, 2021

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Shaun Birmingham, AL

I would probably use better.com next time. They were kind of slow.

5 years ago

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Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Feb. 18th, 2021

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Anonymous

Ultimately I am happy with them but there were some personnel problems.

6 years ago

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Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 9th, 2020

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C Durham, NC

Takes too long to respond and it's hard to get anyone when you called

6 years ago

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Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com

Oct. 9th, 2020

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Rocky Duong Los Angeles, CA

How can they offer you good interest rate but you can not lock it? I comply everything requested and I don't know what's next, that sad.

6 years ago

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Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 9th, 2020