AmeriHome

Your automated system that answers calls to customer service takes wayyyyyyyy too long to get a hold of a service representative. If I can sign up online for auto pay then I should be able to do it over the phone by providing all of my information. Noting that when I made a payment I had to give my bank account info rather than my card info. Why can they take my bank info but then refuse to use that to set up auto pay when they have given them my SSN, ALL of my bank information (routing number and checking number), I called from my phone which is in your records. The reason the manager gave me was because no one will have access to your password unless I tell someone, but no one has access to my SSN, bank info, etc. Christ why can't I just send a photo of me holding my photo ID to you and then send a separate picture of just my license so you can see it's real. I could skype call and it would take 5 seconds, but no it has to be a long and tedious process to set up if you don't want to go online. And I get it, you're like just go online and do it, but that's not the point. I called to make a payment and set up auto pay simultaneously and now I have to do all this extra work because you're company has utter garbage customer service policies. I'm not happy this is the company I have to work with possibly for the entirety of my loan. Bad policies, bad automated robot voice system, bad company. Sorry not sorry.

Very good about inquiring on anything and always gets the job done.