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Fattmerchant

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6.9

Overall Score

Author: Jenna Vasquez

LAST UPDATED: March 1st, 2022

Founded in 2014 and based in Orlando, Florida, Fattmerchant delivers merchant services through 0% interchange fee markups, access to wholesale credit card processing rates, fixed monthly subscriptions with no contracts, and proprietary technology. 

Fattmerchant's product suite includes the following: 

  • Keyed payment processor
  • Credit card processor (swipe functionality)
  • Mobile payment processing
  • eCommerce shopping cart
  • Developer API
  • Omni platform 

The products offer services ranging from integrations into existing systems, e-commerce, and online and mobile virtual terminal. Fattmerchant helps business owners of all sizes take in person, over the phone, and on-the-go credit card payments from anywhere within a single, simple platform.

The payment processing company will work with each customer to help them choose the payment option that will work for their business.

Fattmerchant's Omni platform includes financial services like financial reporting, data and analytics, payment solutions, customer management, and inventory to efficiently manage your business. The Omni software platform provides meaningful data analytics and integrates with popular business tools such as QuickBooks Online and Google My Business to let merchants see the health of their business.

Fattmerchant's products and rates are a good fit for small to medium-sized businesses in most industries including the following: 

  • Retail
  • Healthcare and wellness
  • Professional services
  • Field services
  • Food and beverage 

Continue reading this Fattmerchant review for the pros and cons or jump straight to Fattmerchant reviews from customers. 

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The Good

  • Transparent Pricing
  • No Contract
  • Advanced Technology
  • Helpful Website

Transparent Pricing

With Fattmerchant, customers don't need to worry about unreasonable prices or hidden fees. All pricing information is disclosed on the company's website. 
Fattmerchant's flat rate processing includes the following perks: 

  • No batch fees
  • No cancellation fees
  • No PCI compliance fees 
  • No statement fees 

Plus, the company offers a 0% markup, subscription fee model. 

For swiped payments or keyed payments, plans start at $99 per month plus a $0.08 to $0.15 fee per transaction and direct cost. The $99 plans are for businesses processing up to $500,000 annually and give businesses access to the direct, lowest cost of interchange, with with add-ons available such as ECP (electronic check processing) for $49 per month. 

Fattmerchant's Enterprise monthly fee of $199 per month begins when merchants process over $500,000 annually. 

To reiterate, the breakdown of the pricing is as follows: 

  • Merchants processing < $500,000 = $99 per month
  • Merchants processing > $500,000 = Enterprise Pricing beginning at $199 per month and graduates per intervals of $500,000 up to $2 million 

When pricing out merchant services, remember to factor in the transaction fee and direct costs. While those are only pennies per transaction, they can add up. 

No Contract

In addition, Fattmerchant will never lock a customer into a contract. The lack of a long-term contract is a low-risk option for any business investigating Fattmerchant's services, and can help customers determine whether or not it's the right fit.

Along the same lines, you can request a free savings analysis from Fattmerchant before paying any monthly fees. The analysis helps you understand your current statements and learn about subscription-priced merchant services. 

Advanced Technology

Fattmerchant customers have access to a suite of advanced technology solutions for their businesses. 

Fattmerchant offers online and mobile invoicing solutions, integrations into point-of-sale systems and countertop terminals, online shopping carts, and an industry-leading API. 

The cloud payment technology includes the following features: 

  • Invoice management
  • Securely-stored payment information
  • Recurring bill paynments
  • Inventory management
  • Custom payment links
  • Text2Pay SMS invoices
  • Same-day and next-day funding options 

In addition, each Fattmerchant member has access to the company's business analytics dashboard and apps marketplace. 

From the dashboard, customers can access insights such as sales month-over-month, busiest times of day, batch reports, customer loyalty data, and much more. All of these solutions can be viewed from a single login. 

The marketplace gives access to additional solutions, supplies ordering, integrations, and other tools that could enhance payment experience as well.

Helpful Website

Fattmerchant has a thorough and transparent website that gives visitors the majority of the information they will need to decide if Fattmerchant is one of the merchant service providers they want to consider. The company's website has an individual webpage for every service offered, including EMV terminal, shopping cart, virtual terminal, mobile, integrations, and API. Having descriptions of each service Fattmerchant offers is a great way for merchants to research if the company is right for their business without having to call the company or wait for an email.

In addition to Fattmerchant's webpages of information on its services, the merchant account provider also has a blog and a live chat for customer service queries. These are additional resources for merchants who want to learn more about Fattmerchant and the credit card processing industry.

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The Bad

  • Time in Business
  • Unclear Processing Cap 

Time in Business

Fattmerchant is fairly new within the merchant services field. The company has only been in business since 2014, which is a relatively short time in business compared to some of its competitors. 

Unclear Processing Cap 

It's unclear at what point a company is too large to use and benefit from Fattmerchant services. The company's pricing page says that it offers larger packages including the processing of over $5,000,000 annually but there may be a defined annual processing max amount. 

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The Bottom Line

With transparent pricing, no hidden fees, no binding contracts, advanced technologies, and dedicated account managers, Fattmerchant is worth considering for your payment processing needs as a business owner. 

If you're unsure if it's a good fit for your business, read Fattmerchant reviews below and take advantage of the company's free savings analysis to determine if it's the right payment processing solution for you. 

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Star Rating

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4.7

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131 Reviews

Review Breakdown

5 grade

87%

4 grade

7%

3 grade

1%

2 grade

2%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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VC Waukesha, WI

Don't be fooled by the high online ratings for Fattmerchant. The application process is terrible. There underwriters are extremely aggressive in the application process and fail to review application properly. They will go back and forth between you and them with an application asking for various confidential pieces of information which they will fail to review properly then come back and deny the application. Seems a waste of everybody's time and energy with this process. The online application seems not to be enough to make a decision. It seems that the process of getting a merchant account is an extremely difficult process with Fattmerchant! I do not recommend this company.

7 years ago

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Yiyi Chen Mountain View, CA

rates too high, after multiple communication, the customer rep just ask me to call. I am a small restaurant owner, do not have the luxury to call all the time or pickup calls. What is so hard to just write me an email, explain the numbers, and propose me a solution.

8 years ago

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Reply from Fattmerchant

Thanks for reaching out regarding these concerns - we've reached out to the appropriate parties to help get this resolved as quickly as possible, and you should be hearing from my team directly very soon. We appreciate your business and patience with us as we work to resolve this for you!

Jun. 19th, 2018

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Anonymous Ojus, FL

Inconsistent very poor nothing more to add

6 years ago

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Reply from Fattmerchant

We’re sorry about your experience! We will be forwarding this to our team.

Sep. 9th, 2020

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sheri darnell Birmingham, AL

not what you sign up for SO MANY hidden charges

6 years ago

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Reply from Fattmerchant

We are disappointed to hear that Fattmerchant was not the right fit for your company. We hope you find a solution that works well for you!

Aug. 28th, 2020

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Bruce fitzgerald Apopka, FL

Very unprofessional! They are a shadow operation.

8 years ago

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Reply from Fattmerchant

Hi Bruce, thank you for your feedback. We're disappointed to hear you didn't have a positive experience with us. Both our sales and operations teams work to ensure the success of our customers' businesses. However, I can assure you that we are no "shadow operation" as you put it, as we work with over 6000 happy merchants to this day.

Aug. 17th, 2020