Name: Philips Lifeline
Rating: 2.8

star star_border star_border star_border star_border

Mark Southington, CT

If there were negative stars I would click those instead. This company is so bad they can’t even send you equipment. They always claim it’s on “back order” when in fact I did some research it’s defective poorly made equipment. Then when you finally do get equipment they recall it. This company is terrible. Do you research cause there are other, BETTER companies out there.

8 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Trish Doran Milwaukee, WI

My Mother fell recently and Philips lifeline sent the rescue team to the wrong address. I had changed your address back to her home state after she spent the winter in the south with me. They sent them to the address in the south. I corrected it with them then rechecked in a week and they still had the address wrong. Thank goodness I am one of the responders on her account and was able to get someone to her house to assist her. I only found out about the mistake because a neighbor stopped them from breaking down my door because he knew we were out of town.

9 years ago

star star_border star_border star_border star_border

Susan Bray Denver, CO

The salesman was patient and helpful. I had to wait weeks for my equipment due to recent circumstance not the companies’ fault. But once it arrived and I needed help testing my apartment for coverage and setting up service, THE AGENY WAS IMPATIENT SURLY ABRUPT AND RUDE!!!! AVOID THIS SERVICE! TRY ANOTHER ONE!I

6 years ago

star star star_border star_border star_border

Irene B. Hembree

Have called customer service three times trying to get the backup battery service, it's been out over a month. Each call was promised a service call but no one has replied.

9 years ago

star star_border star_border star_border star_border

Irene Holmeide Sullivan, WI

I have two major occurrences when lifeline did not respond when needed. There were excuses each time ,"technical" issues and address mix-up etc. One time I had to be transported to a hospital so it was a true emergency (September 2016). For me the service is unacceptable, I have subscribed for about 16 months, but will be canceling.

9 years ago

star star star star star_border

jerry key Oak Ridge, TN

the people i have talk to eather by phone or i hit my button by mistake was always freindley nice and understanting and i want to say thank you

10 years ago

star star star star star_border

nikki

Lifeline has been helpful to my aging mother who falls fairly frequently. More than anything, it has given her (and me) peace of mind.

12 years ago

star star_border star_border star_border star_border

Karan Dennis

My mother's device that had fall detection in it failed. They sent a replacement that looked the same but didn't have fall detection in it. We found out the hard way yesterday.

9 years ago

star star_border star_border star_border star_border

John Lindsey Albuquerque, NM

Rude is an understatement. just another company taken Advantage of the Elderly... Sign up was great . After that forget it. AND YOUR PRODUCT WAS MAILED BACK TO YOU. 7/20/20

6 years ago

star star_border star_border star_border star_border

Tom Bearrows River Forest, IL

Worst company I've ever dealt with. Rude customer service. They refuse to make anything easy. Oh and btw, they're not cheap. Avoid them at all costs.

7 years ago

star star star star star

Lorraine Brunswick, ME

PhilipsLifeline is the best on the market. They are awesome! Lorraine

12 years ago

star star star star star_border

Gail Eehling Canton, OH

All checked items ave been dealt with through time. Very dependable!

9 years ago

star star star star star

Susan Baker

No problems. Only one emergency. Great service!

9 years ago

star star star star star_border

Jim Irwin

Button is a little sensitive. Cost is a little high.

9 years ago

star star_border star_border star_border star_border

kentuckyUSA Campbell Lexington, KY

Horrible customer service. Avg wait 45 mins or more

5 years ago