Medical Alert Logo

Medical Alert

star star star star star_half

6.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 14th, 2022

Medical Alert is a brand under Connect America, one of the largest providers of personal emergency response systems. The medical alert system provider is trusted by hundreds of thousands of customers, hospitals, home healthcare agencies, and healthcare professionals nationwide.

One of the first companies of its kind in the market, Medical Alert has always taken a customer-first approach. The company offers a clean and transparent shopping experience, a full suite of dependable products to suit every lifestyle, and quality customer service. Medical Alert secured an A+ rating from the Better Business Bureau.

Medical Alert has low monthly monitoring fees and does not charge for equipment or activation. There is a lifetime warranty on all equipment, no long-term contracts, and Medical Alert offers a 30-day money-back guarantee for all packages. 

Read Medical Alert reviews below to learn more about the medical alert provider and its customer experiences. 

thumb_up

The Good

  • Options to Suit Every Lifestyle
  • Extended Battery Life
  • No Hidden Fees
  • Medical Alert Pricing
  • 30-Day Money-Back Guarantee
  • Optional Fall Detection
  • Medical Alert Connect App
  • 24/7 Certified Monitoring Centers

Medical Alert offers equipment at no charge with no activation fees and no long-term contracts. The systems are backed by a lifetime warranty and, at the touch of a button, can connect customers with SIA-certified monitoring professionals. These emergency responders work at a UL accredited, 5 diamond certified emergency response center available 24 hours a day, 7 days a week. Each Home Medical Alert System includes a base unit and 1-2 waterproof emergency buttons with a wrist or pendant option.

Options to Suit Every Lifestyle

Whether you’re seeking security in the comfort of your own home or you're looking for something to support your Mobile lifestyle, Medical Alert has you covered. 

With all products, a simple push of the panic button connects you instantly to a highly trained emergency response operator who determines and sends the help you need — anytime, anywhere. So whether you've suffered a serious injury or simply want to notify a caretaker of your whereabouts, help is standing by.

All of the systems come with a backup battery so you’re protected in the case of a power outage, and each wearable system is incredibly lightweight and waterproof, so you can even wear the emergency buttons in the shower where accidents frequently occur.

Home System

Medical Alert's Home System has a two-way speakerphone alarm base that works with or without a landline, and it includes lightweight wrist and neck buttons. Just press the help button on any system and an operator will respond immediately. 

Setting up the Home system is simple. You plug the base station unit into a wall outlet to power it up, connect the phone cord (if your system requires a landline), and then turn it on. That’s it.

Mobile System

Medical Alert's Mobile System is made for those who want the guarantee of help wherever they are. The system uses GPS technology to identify your location if there ever is an emergency. It includes a handheld mobile system, lightweight bracelet, lanyard buttons, carrying case, charging cradle, and cord. Just press the help button on any system to reach an operator.

The Mobile System is also extremely easy to set up. Just make sure the mobile system is fully charged. Once it’s charged, you’ll want to test the system by pushing the emergency button.

Extended Battery Life

The Medical Alert System's battery life lasts up to three years and if it is ever low, it is easily replaced. There is a backup battery that works for up to 72 hours on Home Medical Alert Systems. The Mobile system battery life lasts up to 36 hours before needing to be recharged on the base unit.

No Hidden Fees

Unlike many alert companies, with Medical Alert, you won’t be hit with any activation, installment or equipment fees. You also won’t have to sign any long-term contracts. This is a great contrast to some other companies in the medical alert industry that rope customers into long-term contracts that can cost hundreds to buy out of.

Medical Alert offers a 30-day, risk-free Money-Back Guarantee. So if for some reason you aren’t satisfied with its service, you can cancel without penalty and without paying the first monthly fee.

Medical Alert Pricing

Medical Alert is one of the most affordable medical monitoring system companies on the market. You can pay a monthly fee, or you can opt for a semi-annual or annual plan, but you’ll get the best rate if you pay annually:

  • Home (Landline) — Starts at $19.95 per month
  • Home (Cellular) — Starts at $29.95 per month
  • Mobile — Starts at $39.95 per month

Optional automatic fall detection is available for an additional $10 monthly fee. This will be tacked on to your original monthly cost. Medical Alert also offers a protection plan for any product for just $1 extra per month.

If you order today, you’ll get FREE ground shipping and one FREE month of service with any annual plan. 

30-Day Money-Back Guarantee

If for some reason you aren't satisfied with Medical Alert's services, you can return your devices for a full refund–no penalties, no fine print. And, since there are no long-term contracts, you can cancel at any time. This can provide peace of mind to customers that they can try Medical Alert's services risk-free and can have a trial period to decide if the medical alert service is the right one for them. 

Optional Fall Detection

Medical Alert's emergency services include optional fall detection on any medical alert system. The automatic fall detection technology will detect a fall if you are unable to press the button. The advanced technology is built into a special pendant and can be added to any plan for just $10 a month.

This unique feature is ideal for those at risk of falling, having a heart attack or seizure, or experiencing a medical emergency that might result in a fall. It provides peace of mind not just to the user, but also to his or her family members.

Medical Alert Connect App

It's not uncommon for medical alert companies to have caregiver tools, but Medical Alert takes it a step further by providing its own free, easy-to-use caregiver app. The Medical Alert Connect App is available for all Medical Alert customers. Whether you're the medical alert user, a loved one, or a caregiver, you can use the Connect App to check the medical alert system status, its contact list, as well as the system's testing schedule (the test schedule is when Medical Alert will regularly test the system to ensure it's working properly).

The app allows for multiple users, so if you have more than one medical alert system, such as for a spouse, you're able to use the app for both systems. The app sends instant notifications if a system is in use and also specifies whether it's a test or if it's an emergency. You can also contact Medical Alert directly through the Connect App. Lastly, the app has location monitoring, so you can locate the system and its user(s) at any time.

24/7 Certified Monitoring Centers

Medical Alert offers 24/7 professional monitoring by highly trained, multilingual, SIA-Certified operators. The company has full redundant, U.S.-based, UL-certified monitoring centers, and provides coverage in all 50 states as well as Canada, Puerto Rico, and the Virgin Islands.

In the case of an emergency, the SIA-certified operator will dispatch the appropriate help for a customer's situation. Just press the emergency button on the medical alert device and the base station will send a signal to the monitoring center.

Visit Site

thumb_down

The Bad

  • Lost or Damaged Equipment Fee
  • No Activity Monitoring

Lost or Damaged Equipment Fee 

Medical Alert offers a protection plan for any panic button and alert system to ensure fast replacement of parts. The protection plan is only $1 extra per month, which is on the cheaper end when compared to other medical alert companies who typically charge $5 extra per month.

No Activity Monitoring 

Medical Alert's monitoring service does not include activity monitoring, although most customers prefer the simplicity of the unit if they purchased them for safety. The units also don’t connect directly to a smartphone. So consumers who want to track loved ones have to download an app, but the app is free to all customers and it includes GPS tracking. You can read Medical Alert reviews below to see if this negatively affected past medical alert customers. 

gavel

The Bottom Line

Medical Alert offers a full suite of affordable, easy-to-use products designed to keep you safe at home and on the go. Medical Alert offers optional fall detection, an invaluable service through which a highly trained emergency response operator is automatically notified of a fall even if a user cannot push the help button.

Medical Alert products are lightweight, waterproof, and extremely reliable. The company has quality customer service and affordable prices, making them a great choice for those looking for safety, security, and ultimate peace of mind

This is definitely a brand to be given top consideration when looking for a personal emergency response system. Read Medical Alert reviews below to see what customers have to say about the company.

*Pendant coverage is subject to device location, environment, equipment, and facility conditions. 

Was this content helpful?
thumb_up Yes thumb_down No
We'll Introduce You!

Call our recommended rep over at Medical Alert below.

1-(855) 402-6288

Star Rating

info

4.3

star star star star star_half

1,798 Reviews

Review Breakdown

5 grade

60%

4 grade

20%

3 grade

11%

2 grade

4%

1 grade

6%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_border

Service

star star star star star_border

Trustworthiness

star star star star star_border
cancel
info
check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Spring Youngman Rancho Cordova, CA

Poor customer service. Receive calls to update my service, I say no and feel pressured to accept offer. When I call to end service, I am told the person I am being transferred to will instruct me on how to remove battery to prevent the device activating while in transport back to you and I get no such instructions. This happened both times I returned devices. I call to replace a pendant and told it will arrive in 3 to 5 business days and two weeks later I call back to follow up on why it has not arrived and after speaking with the correct department the pendant arrives shortly after thereafter. I am told refunds take up to 30 days and 30 days later I am calling back to check on the status of my refund and having to wait another 30 days to receive the refund. Also, when I make a follow up call the person who answers my call tells me they don't see notes in my account regarding the previous call and have to speak with their supervisor to be told what to do enable to help me. No one seems to be on the same page there. Your customer representitives are caught off guard when I tell them about the notes I took from my last conversation with a person there or when I tell them according to FedEx you did receive the devise returned to you and the location, date and time it was received at your facility. I am currently still waiting for my refund that should have been received March 10, 2021.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Sharon Bridgeman (daughter of George) Glenmont, NY

I have fallen a couple of times while wearing the necklace and the alarm did not go off. One time I fell all the way down the stairs! My children and I are very frustrated with this. We called technical support and had them test it, but of course there were "no issues". Clearly there are. I was also charged for unapproved expenses for a rate lock and protection plan. We may consider other options.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Margaret Lujan for Victor Lujan Santa Fe, NM

We had a person call and try to trick us into upgrading by saying "we are going to send you an upgraded version because everyone is upgrading" he almost had my husband approving until I asked about cost or was the company upgrading all customers, he was caught and I told him, you are quite the salesman, you almost had us going. Please no more sales people coerci g customers. Also the medical alert button was accidently pushed and it took me 20 minutes to get through to anyone...

5 years ago

Medical Alert Logo

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care to clarify the need for this upgrade. It could be because your cellular technology is an older version and therefore will soon not be supported by AT&T:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Cynthia B Maroon River Forest, IL

I used to love Medical Alert, but for the past few months I have been very unhappy. I put it on test mode and sometimes I get the proper reply and can test my microphone. Other times I never get this. I just put my system on 15 minute test mode and the first time I did get the option to test the microphone. Then I tried from two different rooms and I didn't get this option so I don't know what is going on!

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Terri Bradley Kirkland Lake, ON

I'm in the process of changing companies. The other day I was running a test and there was a lot of static in the line. The person couldn't hear me and I couldn't hear them. Eventually the call was disconnected. Right after I got a message on the screen that said I hadn't called. We had to reset the whole system to get it to work again. I would say that the device itself is fine, but it doesn't work that well up here. Maybe if I was a little further down south.

8 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Deborah Wallace Springfield, MO

Medical Alert has a GPS and I can take it anywhere I want. I always put the lanyard around my neck and I put it in the charger. Half the time I forget about the GPS. Their representatives are very helpful and friendly. Nevertheless, sometimes when I take it off and put on my clothes the alarm goes off. It once went off and I couldn't get to it quick enough to turn it off and nobody responded. They were supposed to call my sister but she never received the call.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

EL Staten Island, NY

My daughter purchased it for me, and did all the calling and ordering the system. She was afraid I'd fall again, and since she's at work most of the time, I'm usually by myself. I fell while she was here with me, so she called for help, but they never came. I wasn't completely satisfied with it because I was on the floor about like an hour, so I ended up calling the police department to come and get me off the floor. She was very dissatisfied with it because she called them about 3 times, and nobody ever called back.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Rae Newman Largo, FL

I have been a loyal customer for more than 5 years....the device itself is fine, it is your billing department that I am not happy with anymore. You keep adding $10.00 a month to my original payment..last month you added 2 $10.00 charges.

5 years ago

Medical Alert Logo

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

If you are still having issues, please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

goetz

well a couple of times my husband fell and the fall alarm did not worj, I am just thankful i was home when it happened. I know they say to push the button, but what if I am not home and he can't push the button? You need to fix that problem!

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Arthur

They call you on the telephone and I can't get to the phone at all. I'm disabled and I couldn't get to the phone and I told them how to get through the garage and they came in. I was very satisfied. They call my son and my son comes home and they don't tell you that they're going to call.

7 years ago

Medical Alert Logo

Reply from Medical Alert

Hi Arthur,

I am glad you are satisfied with your device! Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Mollie

I use the bracelet at all times or I wear it around my neck and use it when I go out. Customer support is pretty good. I use to have the one that worked up to 200 yards but I upgraded and now have the device that works at 400 yards. This one is too sensitive.

8 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Mary

Customer support has always been polite when I've had questions for any reason. Unfortunately, the alarm went off by accident and it took 20 minutes for somebody to come on the line and ask if I was okay - I could have been dead, had it not been an accident.

8 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Brenda Carmody New Hope, PA

I have two, the necklace one and the one that goes with me when I go away. I haven't used that one much since I don't go out that often and, when I do, I'm usually with someone that can help me. Though I'm not sure the necklace one is actually activated. I got it fairly recently so I have no idea if it's working or not.

8 years ago

Medical Alert Logo

Reply from Medical Alert

Hi Brenda,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

CR Onyx, CA

After my wife passed away, I thought it was time to get Medical Alert. It was hard to set up the systems, and when I called Customer Service they didn't know how to use it either. It's fortunate I've never had to use the service yet.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Anonymous Longview, WA

I like the service. I don't know how to put it, it just relaxes the mind and gives you comfort to know you'll be protected in case something happens. Although I haven't had an experience with it yet, the service has been great!

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Barbara Delafosse Miami, FL

My children think I'm too old to be by myself so they got it for me as a gift. The device is definitely comfortable, however, I do have to say that I've had some payment issues with them. Besides, their customer service is not the best.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Illa Gaughan Kingston, PA

My family thought I should have it after I had a severe accident. I liked it up until this year; they charged me a year worth of service in a matter of days without letting me know. I am now debating whether I will renew it next year or not.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Ann Littlefield Ypsilanti, MI

They are really good, but it seems that the alarm is very sensitive. It has gone off without my pressing the button and alas the Paramedics have shown up at my door with the gurney.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Sylvia Maio North Reading, MA

My fall alert pendant goes off constantly; to the point I no longer wear it. At my first monthly test. I found out the receiver did not hear me from the next room. What good is that?

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Anonymous Jacksonville, FL

When I ask for my location, they can't give it to me. They say someone will call back and then they never ever call back. The device seems to be okay, but the customer service is sorely lacking.

7 years ago

Medical Alert Logo

Reply from Medical Alert

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to test your device. It sounds like something is not right.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Carol Althouse Harpster, OH

I saw it advertised and decided to go with them. However, I received a phone call last week wondering if I wanted Medical Alert for free and I already had paid 400 dollars for it, it kinda upset me a little bit.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Charlotte Blodgett Saint Albans, VT

When I bought Medical Alert, I was told it would be a ten second wait time. That is not the case. After what happened on Fri. Sept. 1 I have been seriously thinking of finding another alert system.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Helga Watertown, NY

When calling in to check operation of device, the audio fro your office is terrible. It is full of static and when I try to talk to the person that calls me, I was not treated professionally

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Lois Lewis Houston, TX

Although the service is fine and the system has been good, I don't like using it as much. My problem with is that the device goes off on its own, without me knowing it. Then I have to answer calls, saying that I'm okay.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Gerald Finley Gadsden, AL

The fact that I had fallen a number of times made me get The Fall Pendant from Medical Alert. The service is fair but I don't like it at all; it's very clumsy and it breaks very easily.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Paula Highes Staten Island, NY

It's been good service to this day, however, I'm not sure if they can locate you anywhere you are when you press the button. A friend of mine used it and the location he was at was not the same location the company had.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Juanita Stafford Detroit, MI

I'm very fortunate to have it, however I think it's very noisy and testing it is very uncomfortable. Besides that, I find the service to be fine and satisfactory. It works for me.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Jane Town Vancouver, WA

I haven't had any experience using Medical Alert yet, however, I live alone and so far their service has been okay. It's great to know I haven't had to use it so far, however, I carry my Pendant with me just in case.

9 years ago

star star star_border star_border star_border

Michael S Simon Boynton Beach, FL

I made an inquiry about your Medical Alert system. I received the information that I needed. Being in sales myself for the majority of my working career, I expected a follow-up call. I got one the next day. I thanked the person who called, and told them I was not in a position to make a purchase decision as yet, and I would call when I was. Over the next several days, without a break, I received follow-up calls from Medical Alert, on several days, I received two calls in one day. Several days ago, when I received the second call in one day, I told the caller that if anyone from Medical Alert calls me again, I would never buy anything from Medical Alert...Never!!! No one has called me since. Which is good.

7 years ago

Medical Alert Logo

Reply from Medical Alert

Hi Michael,

We tried to locate your name/info on the info provided here to Best Company but could not find you. I am sorry you did not have a good experience with our company.

Please email if you would like your name and contact info completely wiped from our system.

Again, I am sorry for any frustration you experienced as a result of too many follow up calls.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Jan. 8th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

JoAnn Muehrcke Watertown, WI

The watch I accidentally set off3 times with EMT'sclose behind. Felt terrible about that no longer feel secure wearing watch. Necklaces are cumbersome. Sobig.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Lisa Laing Staten Island, NY

I am waiting six weeks for a return box for the alert which Senses falls. I pre paid for six months and feel the company does not want to reimburse me.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

April Queens Village, NY

The device on my dads belt kept going off even though we didn't need it. It should be a watch for 24 hr monitoring instead of a necklace or waist device

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Robert Nestoss Fargo, ND

We got it since it has the best deals. So far, in a normal day, nothing out of the ordinary happens. Customer service have been very nice and friendly.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Patricia Pope Willoughby, OH

The only problem that I had with Medical Alert was resolved quickly, so everything with the product has been fine. However, they have very poor customer service.

9 years ago

star star star_border star_border star_border

Joseph Black

MedicALert user access to the online health record has been down for 3 weeks that I know of due to "technology improvements." They state just contact us to update your medical records but the call center is only available M-F. I am an IT Project Mgr and could not think of a time when consumer inability to access or update records for close to a month would be acceptable.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Tobe Shanok Wayland, MA

Not satisfied with how it has been going off unwanted. However, someone contacted me one checked the service and explained how it should work.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Pete Valligny Kannapolis, NC

It has worked when it was not supposed to and it has not worked when it was supposed to. Unreliable-just the thing that is important but missing.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Lois kenning Cincinnati, OH

They still don't have my bill correct and the wrist watch is very poor quality serves is very poor also I won't be having this company next year

5 years ago

Medical Alert Logo

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Barbara Allen

The battery malfunction just after I had the devise for 90 days. I did get a new one, but I had to purchase the insurance.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Frank Norman Hornbrook, CA

It's simple to use. Although the equipment is alright, their customer service is poor. I'm a little disappointed with the company.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Raymond M Williamstown, WV

My experience with Medical Alert has been good so far. I've had big problems with billings from them, but other than that, it's been okay.

9 years ago

star star star_border star_border star_border

WILLIAM L POWERS Waimanalo, HI

i have called 2 times to cancel but they are taken $44.00 out of my checking account i pick up Medical help because it was less, i sent back items you told me to in July by usps the warehouse said they did not get oit you are taken $44.00 out of my checking accouint for some think i do not have what i sould i do now?

8 years ago

Medical Alert Logo

Reply from Medical Alert

Hi William,

I am following up on this and will send you a direct message.

Thanks,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

betty pease Denver, CO

i feel like i did not get what i thought i was going to. i thought i was getting lock box with premium now i pay

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Don & Ila Behnke Wausau, WI

We updated all information, paid our yearly fees and when we called it did not give us the help we needed.

4 years ago

Medical Alert Logo

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Barbara Levine Mount Kisco, NY

I wanted out and about and was not informed you have it. Now I want to cancel because I replaced you.

5 years ago

Medical Alert Logo

Reply from Medical Alert

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Diane Koon Rochester, MN

Did not work when my mom needed it. She laid on the floor for 7 hours until my brother came to check on her.

5 years ago

Medical Alert Logo

Reply from Medical Alert

Please escalate this incidence to Customer Resolutions so they can look into this further:
CustomerResolutions@medicalalert.com

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Cheik El khazen Ventura, CA

I am not satisfied with your service. Also you charged me an extra 10$ a month and no service for it

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Alice Apache Junction

The device no longer lights up with the green light like it used to. I am never sure if it is working or not.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Mary J Erickson Frankfort, IL

needing to charge sometimes more then once a day-need batteries that hold charge

4 years ago

Medical Alert Logo

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Rosalynn Schaeffer

Calls come in as Toll Free, generally view as spam

5 years ago Edited September 14, 2021

Medical Alert Logo

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021