Life Alert
1.4
2.5
Overall Score
marilyn brandi Laguna Hills, CA
I called to cancel my service when the "contract"I never knew I had was up and got transferred 3 times and finally reached the proper person.This woman was so nasty I could hardly believe it.She actually yelled at me when I said I never received neither smoke detector nor a carbon monoxide detector which I did not and don't have.She informed me I would be charged 95$ each if I did not return them which I cannot so I expect a hassle over that.I did return their equipment though.I even took the precaution of canceling my credit card so they cannot charge me anymore.
I wish I had checked the reviews prior to ordering their service.
I most definitely do not recommend Life Alert.
8 years ago
Wolf Boynton Beach, FL
Rating for this company is negative 10!!!!!!
While helping my neighbor with researching health alert companies, we called Life Alert after reading an aid in AARP magazine. We asked for a brochure however was transfer to a salesman named Roger V in Miami. He has hard core sales my neighbor's aide and my neighbor who is hard of hearing. He continues to call and harass her about signing up. I walked in her house today only to hear her on the phone with Roger V. who was asking for her credit card information. Thank goodness she could not locate her credit card. Roger V. was once again told we would call him if she wanted the system and to stop calling. He continued to call through the day. It got to the point that my neighbor no longer would answer the phone.
Now that is elderly abuse and fraud. This company needs to be stopped with their sales tactics. Someone in the company needs to be sued and maybe they will wake up.
8 years ago
carla Watertown, NY
Life Alert is purposely difficult to cancel. I'm in rural NYS but the department that cancels contracts is in California. I left a message several times. No return call, but the last time I called and actually connected with someone I spent a lot of time trying to tell them that no, I will not continue to pay them $49.99 for something that is offered less expensively locally. Have a local company provide this service that better understands your area's emergency providers and logistics. For example, a local security company provides the same service here for $29.99 and if you income qualify (we do) then it is free through the Office for the Aging. I still haven't been able to cancel this because I need to be on site to de-program the device. I don't think it's even plugged in, truthfully, as my mother was irritated with the NYC people I had her speak with to originally set it up. I'm not giving those strangers my personal information, she said.
Believe me, if you are an adult who recently lost a parent and is dealing with being insanely and irrationally worried about the remaining parent alone in their home-- you, like me, are easy pickings. Take the time to do your research. This is 3 years (36 month contracts) of nothing I just paid for and I still can't easily get out of the contract. Also, Mom never wore the cheapo necklace or wanted to call them even though we had a few events because she was not absolutely sure that they wouldn't unnecessarily send emergency services to her door. AARP has an excellent nurse 800 line, don't waste your time calling Life Alert for advice.
Anyway, I've been hassled so much about canceling this. Please don't make the same mistake I did. Go local with this service and check your options. I know Life Alert didn't begin as a scam, but they sure do act like it now. This company had better diversify if they can't compete with lower cost services.
8 years ago
Nancy Presnall Enid, OK
They have been charging me $89.90/month for 3 years. The smoke alarms use odd-shaped batteries that I cannot find anywhere. The voice system is loud, shrill, and annoying. The smoke alarms went off for no reason. The company called when the alarm did not go off, saying that the alarm went off. They never could even get my name right. I would not recommend at all.
8 years ago
Bryna Kneapler Miami, FL
Please do not let your elderly relative sign up with this company. It is a 3 year contract and, obviously, circumstances change for very elderly people and they usually are not aware that they are signing up for such a long time. My 100 year old mother now has 24 hour care, no longer has a telephone where she can be reached and therefore, has no device to attach her life alert modem. Even after the 3 years, they keep automatically renewing unless you notify them exactly at the termination date. Of course, she didn't even recall that she had Life Alert and I wouldn't have known either until I checked her credit card bill. I am surprised that they are allowed to enter into a contract with such a person. They are very uncooperative and abrupt when you tell them you wish to cancel, even if you are willing tocancel at the end of the contract period. They won't even let me return the modem until then.
8 years ago
Mimi Grand Junction, CO
I contacted Life Alert for our 92 year old next door neighbor because she fell and could not get to the phone for 4 hours and we had no idea. We are in our 40’s so we could help. I called for a brochure and this telemarketer named Eddie has been calling over and over even when I asked him to stop. Today when I hung up on him he called back and threatened me saying he knew “where I lived and everything about me”. When I called Life Alert to complain they were not nice, kept putting me on hold and finally after 5 calls I got a manager who told me they tell their people that even if someone says no to keep calling till they sign up!
8 years ago
Mike McDavitt Sanford, ME
My elderly father called when my Mom had fallen. They asked a million questions. My father had to hang up and dial 911 himself. Now my Mom has passed and he has no use for the system. We want to buy out the contract but try to get a straight answer. My Dad spoke to them yesterday and they said 1/2 price $35 a month. Today I was quoted both $49 and $59. they want a pay off figure of $1618.55. Another rep said we could have the trial period pricing for the rest of the contract and they would want $719.40 to buy out the contract. These people prey on the elderly. I have never seen my Father so angry and upset in 89 years. We are going to a lawyer tomorrow. Rather give the money to a lawyer than these scam artists.
9 years ago
Victoria Culver Somis, CA
I have been trying to cancel this service for my mom, who has dementia, for 3 months. It is a total run around. They transferred me to 3 different places. The agents are trained to make it as difficult as possible. One agent told me he could not send me to the Tech department to explain how to "de-activate" the unit, because I did not have it with me (my mom unplugged it many months ago) and this was after he told me that it was not necessary for it to be connected or plugged in for the process. Wow! It must be a magic trick or something to de-activate it! Now they are sending me Past Due notices because I put a stop through the bank on the automatic payment. Life Alert should be ashamed!!
9 years ago
Jodi Kirk
My grandmother had fallen and was unconscious for TWO hours and obviously was then not able to push her button. I went to check on her and found her. Therefore she looked elsewhere for a system with fall detection. She found a system and called to cancelled life alert, however was notified she was in a three year contract, something she was unaware of. She had asked in the beginning if there was a contract and was told no by Alicia. When on the phone with contract rep JR he insisted over and over she signed a contract and was spoke in the rudest wayI have ever heard an individual speak to someone, especially a kind older woman such as my grandmother. He kept telling her they had the best service and she signed a contract so she basically could not do anything. He was condescending and spoke as though she was stupid for trying to get another system that would actually help her needs. I have never personally been so upset with a customer service call and hope no one has to go through what my sweet grandma is going through. All she wants is to be safe and life alert is actually keeping her from getting the help she needs.
9 years ago
John R Young Lovington, NM
I did not review anything about this company before I got it.Had to use it when I fell in the bathroom on the Base.Did not get anything but put on hold.They contacted my daughter not my wife,said daughter was only name on emergency contact.They thought I was home and had fallen in my bathroom not 40 miles away.Called them next day and told them to come get thei stuff and cancel my service.They said I couldn't,had 3 year contract.Am thinking of getting a lawyer and fighting it.Had Medical alert but it could not pick up 911 from my home,they tried everything to please me but nthing they had for a carry unit would work.Am telling everyone that I can how bad life alert is.
9 years ago
Jennifer Roussin
First of all, this company is VERY aggressive. They call over and over and over, me, and my mom, to go over the same information repeatedly. The big red flag was after I very carefully gave them credit card information, they called several days later to verify the credit card information. ?????? The salespeople were very smooth, very nice and friendly, but once you call to cancel the service, they are extremely rude, and literally yell at you and don't let you ask or explain anything!!!! I couldn't believe it. DO NOT use Life Alert. They didn't let my mother know in advance of the delivery day, and since she wasn't there they expected her to pick it up at the post office, even though she can't get out. they started installing equipment even before she got a chance to look at the contract. They bring the contract with the equipment, and install part of the equipment, then expect you to read the contract. See how aggressive and manipulative this is. I'm glad my mother is business savvy and refused to go along with a 3 year contract with these clowns.
9 years ago
Patty Rathway
I ordered this for a "peace of mind" for when I was at work for my 87 (85 at the time) year old mother diagnosed with dementia. I went online being that I didn't want the phone ringing and bothering my mom who no longer knew how to answer it. Within a couple minutes, my phone was ringing !! All I wanted was information sent. I believe it was the next day a salesperson...(Kathy B) also called. As she did her sales pitch and I was going to order it, she said that will be like $3.16 or some odd cents a day. I said wait a minute---u r saying it's going to be around a hundred bucks a month......that was with the fire and carbon monoxide detector....she didn't mention that in her speech. She did ask if my mom would understand the unit being I would be locked in to a 3 year contract. My response was how do I know until I get it and try. DUH!!!! Well...we received it and there was no way my mom could understand it. She called her wrist unit her "decoration". Well, for the past few months, it has been sitting by the tv on top of the monitor collecting dust..unable to be cancelled for what I think is at least another year. And yes, very timely to get a response by the time they ask their million questions. She is now on Hopsice with 24/7 caregivers....very disappointed with this system.
9 years ago
Julie McKnight
This is a horrible company that has no customer service skills. My mother was 89 when she signed up for Life
Alert, with automatic withdrawals for the monthly payments and they had her commit to a two year contract without knowing it. She moved into a retirement home about 3 months after, who had their own system in place. I called Life Alert to cancel service for her and they wouldn't cancel due to the fact she was committed to two years. I had mentioned she was 89 years old, she told me she had no idea there was a commitment involved and they basically said oh well, we will continue to charge you for two years and call back after that to cancel. So, my mother has been paying $50 per month for the entire time, even though it hasn't been connected or used for the last 2 years. I called today to cancel and they said they couldn't until it has been disconnected. I said it has been disconnected for 2 years and I would like them to stop charging my mother the $50 per month premium. They said it has to be de-activated. I said it has been, it hasn't been activated for over 2 years. They said we need to wipe the memory from it first, I said can you tell me how to do that, they said you have to have it in front of you and then we will tell you how to do that. I said I don't live with her so I can't get my hands on the unit right now but when I am over there I will get it (she lives about 40 minutes away from me). I said I would still like you to stop charging her and they said they couldn't until the memory was cleared and then I need to send it back to them or it would be a $300 charge. For goodness sake, she is now 92 and they are insistent they keep charging her even though the thing hasn't even been plugged in, nor do they need to monitor it or have the service. They even had her old phone number! I have never had it so difficult to cancel a service. She is freeking 92. Can you make it any more difficult?!!! $50 per month is a lot for a 92 year old on a fixed income. I am so frustrated with this company, who has no desire to discontinue the service.
9 years ago
R. Zin Hyattsville, MD
I was an installer for Life Alert and I can tell you for a FACT that they abuse the customer's lack of knowledge. They wanted to have me install a Carbon Monoxide system in a customer's home. Upon arrival I informed the Customer and Home Office that the customer had a home that was totally "Electric", Heating, Cooking and Water Heater. The home also did not have a garage. The home had a "0" chance of Carbon Monoxide intrusion. I was basically told to mind my own business by the "Technical and Sales dept. They also filled the poor elderly home owner with fear tactics. That was the last day I worked for them after seeing how they treat their customers, who are mostly the elderly.
9 years ago
pat Patterson
I am a Senior widow & have decided I was scammed by a very high powerful sales lady to sign up & pay a high amount on the phone before even receiving all the equipment that i had to pay for before even receiving the equipment. It was not a one button to wear with GPS but one for home--only if you were in the room where the central monitor was, & one to wear if you were away from that monitor. the button came apart during a fall & they were going to send another which took 2 weeks by postal mail. then, it broke again & another week to replace. My son called to complain I was paying $90/mo. for something didn't work. After 3 transfers, we were connected to an agent that would give me the month of Nov. free. I tried to call & cancel & was told I couldn't as I unmistake ly signed a contract. Selling Agent said 2 years, supervisor said 3 years. They took advantage of a 74 widow.. I need help & looking to file a fraud report & cancel my service..Luckily, I have 3 attorneys in my family whom I trust Please don:t make this mistake==READ THIS ARTICLE & DO YOUR HOMEWORK==WITH HELP/
9 years ago
Ann Ciraldo
thought the salesman who came to bring me the product and sign the contract talked so quickly that I did not fully understand or read the contract which was a carbon copy with small print. I did not know I was signing a 3 year contract. Calling customer service was impossible and my issues were not resolved. They should spend more money on customer service instead of on TV ads!! The representative who came to my house reminded me of a used car salesman. A repairman who came to my apt. was a contract person and not a Life Alert employee, thank goodness. He told me my base unit was outdated
for a longer time than my installation date. I had to wait quite sometime before a serviceman came.It has been awhile since I cancelled my contract after the 3 year period so I cannot recall all the problems I had with them.
The only time I used my pendant, help arrived quickly.
9 years ago
Bob Adams Irmo, SC
Life Alert service was contracted for my mother-in-law's residence. The service was supposed to do routine check ins with her to ensure that she was alright. This was misrepresented to us during the salesget sat cycle, and they do not do this. When we tried to cancel the service the process is SO COMPLEX and has so many steps that you cannot easily cancel. In today's world consumers expect ease of use and great care. Life Alert provides neither of these. It is unreal how hard they make it to complain and try to frustrate the customer into not pursuing complaints. I work in a field where you have to build customer relations and address issues professionally. The sad response from Life Alert is very telling that they do not care about customers. They are all about selling and not servicing.
9 years ago
V Trujillo Santa Fe, NM
Oct 2016 I cancelled three years of service for my mom. The rep on the phone was very pushy and wanted me to continue service. We have had five false alarms in 3 years. Once when I was in a restaurant WITH my mom! Another time my moms phone was not working and my brother was in route (15 min) to her house to make sure she was ok. I told this to the operator and asked her to wait until I heard from my brother. The operator DID NOT LISTEN and called the paramedics anyway. It was a huge problem that my brother had to resolve with the men who showed up from the fire dept. I CLEARLY TOLD THE OPERATOR TO NOT CALL THE PARAMEDICS and she did anyway. My Mom was fine, her phone was out of order. You must be at the site of the "box" in order to cancel service. No instructions were given for disconnecting the phone. I ended up messing up my moms phone service. We had to wait two days till the phone company came and fixed the problem. In summary the reps are extremely pushy and the operators don't listen. I now hate Life Alert and do not recommend them.
9 years ago
P L McCrindle Necedah, WI
I fell in the kitchen and could not get up , had severe pain and swelling in my right ankle. I pressed the button and the contact was " life alert, please hold," this message was repeated 10 times with no personal contact. I pressed the button with the same results for a total of 10 times. We live in a rural community with mostly second homeowners who come up either every other week or whenever, I sort of side swam to my door and yelled out "HELP" and as luck or happenstance one of my neighbors who happened to come up for the weekend heard me and took me to the emergency site. My right ankle was fractured on both sides. When I relayed this to Life Alert they said it was my error as they did not receive any call from my pendant. I researched other providers and switched asap!
10 years ago
Review Source
janalee sanders Valley Center, CA
my grandmother had this and it was literally a life saver! I was on the receiving end of a phone call because she had fallen. the best thing is that it puts the whole family at ease because we can get help quickly if needed
7 years ago
Paula Shearer Omaha, NE
I do NOT recommend Life Alert! We got it when my mother first moved in with us, although she never used it. We got it because she would be alone while we were at work. However, soon after we hired a care giver to come in to stay with our mother while we were away. We attempted to cancel the Life Alert system since it was no longer needed but the company refused to cancel. We understand that the contract is for three years but since our mother's circumstances have changed, we feel that we should be able to cancel. Life Alert's contract is too long!
5 years ago
Reply from Life Alert
Dear Paula, thank you for contacting Life Alert and providing additional information regarding your account. The files indicate that Life Alert has addressed and resolved your concerns. Life Alert provides protection 24/7 for any type of emergency and the agreement is a price guarantee to protect our customers from any price increases. Thank you for choosing us to provide your Mother peace of mind and we wish your family all the best.
Feb. 22nd, 2022
RDS
My mother was diagnosed with dementia, however somehow life alert signed her up on a 3 year contract for $70 a month, it gets worse, she did fall right next to the life alert and she was there until someone found her on the floor. She is now in a memory care facility - When we tried to cancel the life alert they stated she was in a 3 year contract and they are making it nearly impossible to cancel. DO NOT GET THIS DEVICE, this company is scamming senior citizens and they're not an ethical operation.
5 years ago
CHRISTINE Stony Point, NY
When I signed up for my uncle, my aunt was in a nursing home. We were tricked into adding her name to the account as well in case she needed help when she came home. Now that my uncle has died, they will not cancel because my aunt is still living and on the contract. SCAM SCAM SCAM and shame on them for ripping off seniors. When these snot nosed employees of the company reach their senior years I only hope they are treated as bad.
5 years ago
Rileygrazer Topanga, CA
I called life alert to ask how much a cost for the service for my grandma and the customer service agent was extremely rude and wouldn’t let my mom talk and I asked how much it will cost anyone give it to me on the phone I called customer service sales rep to get details in the sales rep will not give us pricing and and for canceling any sort of pay for three years for cancellation fee I find that unacceptable for a company that does that help senior citizens out that is extremely rude and extremely And very bad for money
6 years ago
Richard James Seattle, WA
Thank god for life alert. I never thought I would need them, but I did and they were wonderful. I am so lucky they helped me.
6 years ago
B. Black Sylvania, OH
After over 3 years of being a client, upon having my mother having to go into hospice for her final days, I called life Alert to ask that the account be cancelled at months end. To which they replied that I had to have the care facility fax them on the care faculties letterhead that she was going into there facility. Even though they said I am month to month now and can cancel at anytime. I can not.
$98.00 a month for over 3 years and they refuse to allow me to cancel!!
6 years ago
Michael L Walton San Marcos, CA
Life alert is in the business of senior abuse when selling their product with a contract to seniors who cannot afford their exorbitant prices. They told me that the only way for a senior to get out of the contract was to die. The senior who ordered it has dementia, they did not care. He is also on a fixed and very limiited income. They have no compassion.
7 years ago
sheila k treece Lafayette, IN
I mistakenly called to request a brochure. I started receiving harassing phone calls not only to my home number, but also to my work number! I told them repeatedly I was not interested and do not call me back. Several weeks later, I received another phone call at work. So much for requesting some harmless information, turned into a stalking situation.
7 years ago
Amy Birmingham, AL
This is a terrible company. You cannot get out of the contract.
When my mother accidently activated the button around her neck, it came on so loud and scared her to death. She was traumatized and refused to use it again. For 3 years we have been paying for it and it has not even been in her house. They do not care whether they help you or not, or whether you are happy with their service or not. Highly recommend you seek alternatives.
7 years ago
Jeffrey Karpe Cincinnati, OH
Life Alert is the classic model of fleecing the elderly with fine print and automatic deductions from the bank account. My father had Life Alert for almost 10 years, and recently went into a nursing home. Even after receiving a letter from the nursing home stating that my father had 24/7 nursing care, Life Alert refused to cancel the service without a $300 early cancel fee. I finally had to get my bank to stop all future payments to this unethical organization.
7 years ago
Alice Treadwell Montgomery, AL
Ordered system, Life Alert sent a representative to help install equipment and it would not work properly, the representative took the equipment with her from my home but never returned it to the company, therefore my credit Card has been charged twice, once for 196.00$ and another 71.96.. life alert refuses to credit my account!
Don’t do business with this company as they take advantage of senior citizens instead of there claim to help them!
Alice Treadwell
7 years ago
Cindy Lang Bristol, CT
WARNING DO NOT BUY THIS SYSTEM- we needed the system and were put on hold - called 911 and got immediate response and paramedics before they even came on the line. Worst system ever. Now that my parent is under 24 hour care they will not let us cancel the contract because family members are her care givers - what a rip off - they are taking advantage of our seniors/ still billing my parent for a system that is of no use to her.
7 years ago
Julia Hemeon Vienna, VA
I got the service for my elderly aunt because she was leaving on her own. Now not even a year later, her cancer has come back, and currently being treated, so therefor When she cane back from the hospital, I brought her to my home. She is going to have private duty nurses and 3 others that Medicare will provide. I called to cancel the service, and they told me that the contract is for 3 yrs and there is not a way to get out of it.
7 years ago
Evelia Rosso Gilroy, CA
I fell for the advertisements of Life Alert and mistakenly signed a three year agreement! Big mistake...
Slot happens in three years. I want to cancel after a year and I am not allowed because of the contract. We have not used the devices for three months and I amn paying $90. a month for the next 6 months even though I am cancelling! What a rip off!! Do your homework who’re signing!
Evelia Rosso
Ca
7 years ago
Jackson Melbourne, FL
The worst! The contract said they would GPS CLIENTS ANYWHERE... SHOWING PEOPLE GOLFING,. WALKING.... ANYWHERE.
When they reported my alert went off...they didn't do a GPS location and sent the FIRE DEPARTMENT...WHO BROKE DOWN MY DOOR...WHEN I WAS NOT HOME AND LEFT ME WITH 1,777.83 BILL TO REPLACE THE DOOR. THEY REFUSED TO PAY ANYTHING AND CONTINUE TO BILL ME...EVEN THOUGH THE DEVICE WAS SHUT OFF AND RETURN TO COMPANY.
8 years ago
Kathleen Dacula, GA
My mother had life alert for 8 years at 89.00 a month. She used it three times. We now have 24 hour care and I have been unable to cancel it for 6 months and finally two months ago had it cancelled. Or so I thought! They have continued billing us. I am back in the loop trying to resolve the overpaid amount and AGAIN try to cancel and have them stop billing us!!!!!
8 years ago
Claudia L Lantis Aurora, CO
Lock you into a three year contract and when it is up you have to provide reasons why you're cancelling. They do not respond on telephone to help. Put on hold over and over and then disconnected. I got fed up and pushed the alarm system and then I got to speak to customer service. If they won't respond in customer service press the alarm. When testing the alarm system which I did once in three years, they were very slow to respond. "We will be right with you, we will be right with you----------------------
8 years ago
Sharon Sullins Gatesville, TX
My Aunt needed to cancel Life Alert because she went into the 24 hour nursing facility. As her closest relative, I began dealing with Life Alert on her behalf. From the beginning, they were unfriendly and unhelpful. I had to call several times to get the information I needed. I have read recent reviews of others having the same issues. Please don't ever use this company.
8 years ago
Mary Matthews, NC
Life Alert is the worst. They bullied and pressured my 85 yr old mother into a premium package. It has taken a week and 6 or more phone calls to attempt to cancel the program. In calling you get shuffled around to departments and spend long periods of time on hold only to be cut off. They still sent the unit even after we were assured of a cancellation. A full three year contract is required and you must pay for the equipment. Life Alert is the worst!!!
8 years ago
Frances Strahm Holtville, CA
I enrolled my 91 year old mother in Life Alert with the understanding that if she moved to a facility or in with me or passed away the enrollment and billing would stop. Sadly she died on October 2 and I notified the company right away and provided a death certificate as soon as I was able to get one. They billed me anyway on October 3 for an entire month! When I called to inquire they said the account was closed and they would not refund the $90.00. They were uncaring and greedy at a time of great sadness and loss. I would never recommend this company to anyone! Frances Strahm
8 years ago
Arlene Simmonds Perris, CA
I am so frustrated. I need to cancel my contract but the buyout cost is over $1,000 which I can't do. I don't remember them telling me that this was a 3 year contract since I am elderly and would never sign a contract for 3 years. I want out but I have to provide them with either the money or a letter from a residential location where I may move in several months.
This service is awful.
9 years ago
Margery
I called to ask for a brochure but instead I got a saleswoman who called and called and called again.
They actually sent a man to install their unit before I had signed up for anything. It got so I actually hung up on the salesperson after the 4th day of her calling. She then called me back screaming into the phone about my hanging up. That did it. I signed up with Bay Medical and have never regretted it.
9 years ago
Irvin
My father is 90 years old. Has had service for approximately 10 years. He is now in a nursing home. I tried to cancel services, they would not cancel because I am not near the Life Alert Unit. I live over 90 miles away from fathers old home. I cannot miss another day of work to drive over there during their hours to get a number off an old machine and call you. Turn it off, stop changing an old man for something that he is not using. I can mail it back to you if you want when I can get it. Really !!! Stop Scamming old people.
9 years ago
Sally Moore
I was hoodwinked into committing to this. It interfered with my phone line. When I tried to cancel, they said I would be breaching the contract. I canceled the credit card it was billed to, so then they started sending me a bill . I refused to pay it, and I started getting phone calls and threatening letters. I ignored them. This went on for about 8 months and they finally gave up.
9 years ago
KC Chicago, IL
My Grandma has one & she fell (104 years old) The button did not work. Unbeknownst to anyone, you are supposed to call in once in awhile and do a check to see if it is working. That information would've been helpful at time of sale. Although, I do believe it was a bs story to cover their behinds. Don't even get me started on the secret contract that we found out about when trying to cancel after this issue. Invest in some Ethics Classes life alert!!
9 years ago
Dale High Point, NC
Life Alert is a ripoff. They didn't tell me Ithat they had put me in a 3 year contract until the very end of the sale. The lady told me that I could not cancel now because she had put me in a 3 year contact and she would not cancel it. She was very rude. My 3 year contract will be up April 2018 and I will not continue this lousy service from these rude people.
9 years ago
Dan Hedrick Crystal City, MO
My mom had fallen and her Life Alert is suppose to sense that she is on the floor. Well....... It didn't, and her button around her neck did not work. I had to manually push the big ole button on the equipment y her phone to see if it even worked. It did but...... The call was dropped on Life Alert's end, and it took them forever to call her back. This is a real cause for concern. I will be talking to her to change who she uses. Life Alert is not reliable when they need to be!!!
9 years ago
Sarah W. Brazil, IN
Have used it. Have one. As far as am concerned, it is useless. (1) It is to costly for the one's who depend on it. (2) I disconnected mine. No one should have to have a contract. (3) What if you don't need it anymore? You are locked in a contract and have to continue to pay monthly until the contract is up. Someone is getting rich! (4) I will give you a example. When I would push the button, just to test, it takes more than 15 minutes to answer. I could have had a heart attack and died before they even got here!.
9 years ago
Barbara New York, NY
Yesterday I ordered Life Alert for my father. I didn't know about all the other companies out there. My father was upset with me for not doing more research before ordering. We found another company, Medical Guardian, which was rated #1 this year. They have lower rates, better equipment & better customer service. My father & I called Life Alert to cancel. The rep was so rude with us. He tried scaring & bullying my father to stay with them. Plus, he said they would charge him the $198 for the cancellation. This company is awful! Don't waste your money. Keep looking.
9 years ago
annhadley Los Angeles, CA
i was told i had a 3yr. contract which i have no memory or copy of. my card was compromized and the company could't access my account because of the new card issued. if i paid the 49.99 they were unable to collect, they would lower my fee to 39.99. i was told i could not cancel.
i have never used the alert in over 2 years but i have tested it and it takes a long time for them to respond.
10 years ago
