Sally Beauty Supply

I used to be a huge fan of Sally Beauty Supply. I'd shop in their stores all the time, and purchased a lot of my hair care needs from them. Recently, I tried to purchase a curling iron online and send it to my friend for Christmas (she lives far away, so I have to ship gifts to her), and I placed my order and then when the box arrived at her house the curling iron wasn't in there! I called their customer support and waited for twenty minutes to speak to a human being and then was greeted with a serious attitude. When I tried explaining my situation, the woman told me that the iron is out of stock and that I would be refunded. So why would they have let me purchase it if it was out of stock? And why didn't I get notified when they realized that? So after a very unpleasant conversation with the woman with Sally's customer support, I ordered a different iron from them. Then I had the same exact thing happen. Sally beauty supply is absolutely the last company I will ever purchase from online ever again. Their stock information is clearly inaccurate, their customer service reps did not treat me with respect, and their communication with customers about circumstances like this needs some serious work.

Arrived 15 minutes before opening and I knew it was early and decided to stand outside store. Upon arriving by door, African American Woman Banged on the window and with an attitude yelled at me that the store was not opening until 11. After I made my purchase from a younger African American girl at the register , I told the Older African American Woman that I knew the store didnt open until 11 and she did not need to bang on the window and yell at me. Well she immediately denied it, so I asked the young girl what was the womans name and she would not tell me. saying she did not have to tell any names. Then the Woman started yelling at me again telling me she was not afraid of a complaint. I told her by now that I di not need to be talked to and treated this way and that she was RACIEST against white people. Well she really went OFF. Yelling at me even louder and said I was raciest. Some of my best friends are African American and I have a mixed Granddaughter so of course this is not the case. I just left the store as she was still yelling at me. So if you look up the time and date 11 am July 9 2017 toms river nj store., then you will be able to see who the employees were. I just couldn't believe it ! This employee should not be working for you

The quality of the product is good, but the prices are a little bit too high. The employees there are also not helpful at all. They don't know a lot about the products and aren't willing to help at all. They rarely come up and ask if you need help. They expect you to approach them.