DesignCrowd

This is the first time using Design Crowd and it was a great success. We got over 100 suggestions for a new logo and we found several that we loved. The process was easy. I'll be using them again.

I found at DesignCrowd an outstanding service and awesome product. The respond for my requirements were issued immediately. My designer answered me within 24 hrs. I am 100% satisfied.

Design Crowd has helped us by designing the logo for our new company AND in a follow-up project with the same designer they have done some great marketing flyers ! Thanks, Design Crowd ! Jack's Garage

Very friendly And very helpful I didn't like the deisgn and they have addd 15 more day to have the chance to Get the best logo for my company I'm very happy with the deisgn. Thanks :)

I have contracted a job for logo design and the logo delivered was amazing. I'm from Brazil and the designer was from Indonesia, so you need to have a good Engish level to explain your needs and project details. I really liked DesignCrowd. Excellent cost benefit. Highly recommend!

My experience with Design Crowd has been awesome! As a start up business investing a lot of money in design was not a option. I have got a great logo, business card design and look forward to my website design. The designer I choose is giving me great service and with quick turn around times.

Firstly, I do not use DesignCrowd as any sort of wage or income although I have been paid for the designs I've submitted in the past I just use it for fun and to challenge myself with the many different briefs that are put up, I am a professional graphic designer with a medium to large sized design company so I have been there and got the t-shirt in all aspects of design from logos to websites to leaflets etc so hopefully I can give a review from a designers point of view that's insightful/helpful in some way. Design Quality - I read through a couple of reviews of the service below and I saw a few questions and remarks over the quality of designs being received, DC currently at the time of writing this boast on their website that they have "531,450 freelance designers" this figure should really not in any way be taken seriously and here is why, for some of the briefs I designed for they allowed me other designers submissions at the end when a winner was chosen, and as a designer myself I like to check other designs out and see what other designers chose to do or see their way of thinking most of the designs are really poor in quality many look like a copy and pasted version of a design that they have just found on google and other designs are just quickly patched together, without doubt, some of the worst pieces of work I have seen in my career have been on DesignCrowd, so if they approach you saying they have x amount of freelance designers probably only 10% of that number (if even that) are actually professional freelance designers. Customer Service - In terms of customer service I can only speak from my view as a designer, however, when a client on the site came back to me saying that I had not submitted the required files and decided to involve a "moderator" of sorts into the conversation the moderator took the clients side immediately and made me out to be a villain I mean of course that's what you would want right as an employer on the site if your designer doesn't play ball you want someone fighting your corner except when the moderator decided to check the files and found I had actually submitted all the required files and more (yes they didn't even check the files before diving in and demanding I resolve the issue) did they realise I was telling the truth but I didn't receive an apology of either the client or DesignCrowd, so from a designers side their customer service needs work. Payment - So the payment part I'll split up into two parts Payment for a Design and their overall Pricing, so being paid for a design is quite simple the client clicks approve once all the changes and questions have been sorted and then it takes up to 48 hours to go through into your PayPal or whatever you use with of course DC's fee taken off the top for doing nothing but holding the money which they probably gain interest on and don't make clear to the designers beforehand but that's a whole other topic however I haven't had any problems when it comes to being paid the money for one of my designs but they have all been guaranteed projects and as a rule I never touch unguaranteed ones as it's basically giving the client free reign over the money you earned. The second part is the pricing for the projects themselves as an industry professional they are low but I don't need the money but if you are thinking that you can have a permanent income from doing this then please for the love of god don't unless you are winning competitions left right and centre every day or have a job outside of doing DC then you will struggle. Clients - All of the one hundred and something clients that I have done work and been paid for on DC I found fine to work with (yes even the one mentioned above) maybe that's because I deal with clients in my job all the time so it just comes naturally to me but all of them I've been happy to work with to get the best results for them even if some do expect the world for the low price there putting on the project but this has resulted in a few return customers on the outside of DC which is always nice. Conclusion - Designer to designer if you are thinking of using DC don't expect something great expect the bare minimum when it comes to payments or experience don't do it as a wage do it for fun and to give yourself a challenge when it comes to following different briefs but also to improve your skill set in areas you might want to improve. Designer to client if you want something quick that you are not to bothered about keeping in the long run like leaflets then DC can give you value for money just don't expect excellent results without giving a decent payment and guaranteeing the payment. HOWEVER if you want logos, websites, branding etc just go to an actual professional studio or freelancer as they will give you the fairest price possible and you know you will get excellent quality of work from them.

Designcrowd.com service is degrading Unfortunately, lately the designcrowd.com has become a disgusting service that does not guarantee payment for the work of designers. The client approved the design and received the all sources files, after which the designcrowd.com staff claims that the client demanded a refund. How can this be after the design is approved by the client?

I don’t recommend this website at all. My experience was the worst as possible. I paid for a package that promised 15+ designers + 30+ designs. I was excited about the idea and trusting on the 100% money back guarantee. After 3 days I started to be concerned because we just had 1 designer and 1 design. They offered me to extend my project. After one week I couldn’t be more disappointed! We had just 3 or 4 designers and one was good, but the other 3 were super bad, they are way too far to be professional. I couldn’t even show my boss the horrible designs we got because would be a mess! I asked for refund and guess what? They charged me 44 dollars for posting the project! Don’t waist your money on Design Crowd! I wish I could have tried 99 Designs instead. Now I messed up with my budget and no design. My boss is pissed.

Steer clear. I started a project for which I typed in a single line and got pulled away so the design brief was 99% blank. Design crowd launched my project blank. Their emails were going to my spam folder so I was not even aware it was live until I logged in and saw there were 300+ designs with the wrong company name. So I got 300 designs based on nothing more than the type of company it was. They don't respond to inquiries and designers don't respond either. Was not able to get the one design I liked edited to be useable so Design crowd then finalized the project pick a winner for me and said here we did it all for you don't really care what you wanted. Ended up having to dispute with the credit card to reverse charges.

I am having a terrible experience with Design Crowd! Please go somewhere else if you can when you have time. It is a waste of time and money. I wanted to use design crowd because my company is a start up and did not have lot of money to go for professionals. After I paid, my designs were not submitted even after 4 days and I tried to reach this designer (Luis- Never work with him). No response! Then I reached out to their customer service and they switched my designs to someone else and promised me to submit the first prototypes within 24 hours- 24 hours has spent and NOTHING yet! I am going to complain about this in serious places so other people don't have to go through this. This company has to shut down or improve their services. It is like a scam and waste of your valuable time. Read other peoples reviews, I have no idea how some people gave them 5 stars -should be 100% fake.

Design crowd was relatively easy to use, highly productive and gave me tremendous designs to choose from. My experience interacting with designers was very positive and their designs kept improving with my feedback.

My experience with Design Crowd was not only an absolute pleasure, but more importantly....seamless transaction. Very Talented pool of designers with ‘Pizzaz’!

Received many logos to choose from. The one we choose could not have been better. The designer took on board we requests and made changes as we wanted.

The only reason they get a star is because I received many different logo options, otherwise they would get a zero. This company has wasted so much of my time and money. They are incompetent and don't care enough to reach out by phone even if you ask them to. The people they have working there do not know what they are doing. I have been working with them for more than 2 weeks to get my email signature design done and it is still not working. They won't even make it the way you want and don't tell you that until after you pay them. Getting logo revisions by the designer I chose was like pulling teeth. My specific designer could not even follow the most simple of instructions. I would ask him to change a color to black for example and he would send it back with green over and over and over this happened. One of Designcrowd's US based customer care consultants finally had to step in. My advise to you is to stay away, it is not worth the headache!!

I have used/paid DesignCrowd multiple times for logo designs but will never use them again. I hate their process. I had only 1 designer working on my logo, who it's important to note I couldn't pick, DesignCrowd automatically picked him. He was based in Venezuala and worked slowly all the while, DesignCrowd had me on a deadline timer that was running out fast. I did not like the logos and to spare the designer trouble, I asked DesignCrowd to cancel the project and refund my money as they proudly proclaim to do. Due to small print on a seperate page, they were only refunding me part of my money and they were keeping 1/3 of it. What a waste of time, I'll gladly refer and use a competiting service instead.

I had several projects running on this website. This is the worst way to find a good design. First, it is not as cheap as it seems. Non guaranteed projects are at least $40 even if you choose not to finish the project. 100% refund guarantee is actually not 100%. Second you pay the amount they ask, but the designers gets almost 50% of what you pay. Absolutely unfair to the designer. And if the designer knows about it, they will not give 100% of their effort. Getting hundreds of submissions do not equal to hundreds of QUALITY submissions. there are designers who submit unoriginal or copied proposals. Some are very rude. Others speak no english. Some can not deliver the files that are necessary. In many cases it is a headache. In my experience I found it much more useful to find a good local designer that can communicate and that can deliver everything I am asking for, since a logo is not just a logo. If you love your company, you need to care about it's message, it's look, it's position from the start. Designing a logo, requires all info about the colors, fonts, idea behind it and many other things. If you are ready to spend $500 on a design, you better be ready to spend twice as much and find someone who knows what a logo means and how to deliver everything you need and can guarantee that they will work with you later as needed. A qualified designer knows how important a relationship is and he/she values it. Don't forget, a logo is not just an image... You want someone who does it all. You do not want someone who makes only one thing and then you switch to someone else. Things might not fit... Also designcrowd's customer service sucks. they need more training. Some have no idea how to treat a customer.

While googling logos ideas for my business, I stumbled upon Design Crowd. I was directed to a designer, who previously designed logo I liked. I agreed to work with this designer and naively processed a payment in the amount $101 dollars. From that point things started going downhill. First, the designer sent me a message in Spanish ( a language I don’t speak). Since I couldn’t understand her, one of costumer service members did the back and forth translating for us. Next the designer messaged me directly, communicating in perfect English..... I was looking for a simple logo of a men/ woman head for my Hair Salon. The designer Novi11, followed my requested, but kept delivering samples of logos that looked the opposite to what simple means. She made corrections, like I asked her to, but kept sending logos with strange face expressions. At one point she included a photo (I never asked ask for ) of a red- hair womam with “ creepy “ look in her eyes, ( my 13 year daughters observation). I realized that the designer is not going to deliver what I needed. I called the costumer service and quickly learned that I am not going to be able to switch to a different designer or get a refund. I offered to pay the designer for her time so I could just get out of this situation. I learned my lesson. The DesignCrowd made me feel like I was a difficult client, and cared more about keeping my money than helping me with the project. I spent $101, and walked away without the logo. Be careful!! BTW, I am not the first unhappy customer, before you hire Design Crowd for your project, check the online reviews, including complaints from BBB.

I'm a designer, but none of my designs made it past their quality control team. I followed the guidelines, but my designs were rejected for no given reason. Nothing I made even made it in front of the client. The site works by pitting designers against each other for very small pay. We waste time on creating designs without the normal careful consultation that normally happens when working 1:1. Each design is really just a shot in the dark. If you're a customer who can't afford to work directly with a designer, you're honestly better off designing something yourself using canva or logojoy. If you're a designer, designcrowd is a black hole - get out!

I used their service and the designs were horrible. I only used their service due to the "money back guarantee". I asked for a refund and to cancel the project after just 2 days. BUYER BEWARE: Read the fine print. They keep a whole lot of money. In my case, 32% they kept. The website makes it appear you will be issued a full refund but when you read the fine print they keep a "posting fee". Wow, I don't expect them to be in business long with shady practices like this, I would never use this service again nor recommend any of my friends to use it. There are many other crowdsourcing sites that probably do much better. I have used some of them and always gotten outstanding work.

I was eager to try DesignCrowd to have my small business logo designed and after reading some reviews, I thought it was worth a shot. After all, there was a money back guarantee (excluding a small posting fee). I had my creative brief posted for two weeks and received about 35 designs, all extremely amateur. However, I posted feedback for each design with clear instruction on how to tailor the design to fit my brand. Some designers failed to respond and others completely ignored my feedback. After the two weeks was over, I was asked to pick my winning design or forfeit my money. So, I connected with DesignCrowd and asked them for a refund, given the poor submission quality. To their credit, they did refund 80% of it, but kept 20% for themselves, despite nothing near a final product being provided. I responded requesting all the money (everything except my processing fee of $9), but they said because at least one designer submitted something, they are authorized to keep 20% (see the fine print). This is infuriating. If this review service had an upload section, I would show you how poor some of the designs were (created in paint). Please beware of DesignCrowd.

I tried DesignCrowd out as another outlet to reputable freelancer websites I've been using for the last 8yrs. Another resource, etc. DesignCrowd has to be the most convoluted, strange freelance website I have ever seen! Their guidelines for submitting projects is vague and their review process to get "verified" on their site is unspeakable equally vague. "Something is rotten in Denmark" so to speak. I hope someone will shut them down as they're using up graphic designers time and clients time and making the bulk of their money off the $59.00 client fees. I have found quite a few client reviews of DesignCrowd where the client has received nothing for their $59.00 sign up fee. I don't have time to pursue this as I'm a freelancer working to earn a living but if anyone wants to help shut DesignCrowd down I'd be more then willing to help! This is another freelancer opportunity that only comes with the Free Lance: through the designer and the client. Nothing good here as far as I can see..... Hope someone reads this and ends up better informed then I was and I'm not internet freelance ignorant at all - this is a good song and dance site that's paying to keep the truth at bay.

This site is terrible. From experience, I could have had a logo of similar quality designed for $25 (10% of what I paid on Design Crowd) on Guru or Elance. I was very disappointed and couldn't get my money back despite them sneakily advertising a money back guarantee. If I chose to get a refund, they (Design Crowd) would keep about US$60 as a 'booking fee', about a quarter of what I paid upfront! To make matters worse, it is impossible to get in touch with customer service. I also had a $50 voucher which I was unable to use because, again, I couldn't get in touch with customer service! Save yourself the hassle (and money) and go to Guru instead!

Horrible experience and a total ripoff. I put in a design for a 12 page guide. The designer provided 1 page as a sample, and said the remaining 11 would be provided once I picked a design. After choosing the winner, all the designer delivered was just plain pages with no design for the remaining pages, and with quality way below what was in the original sample. Called customer support to use the money back guarantee and they haven't provided it. If customer support turns this around I could change my review but so far this is an awful experience. Feels like I just had $500 stolen from me with nothing to show for it.

Horrible Experience. They false advertise their money back guarantee - they decided to keep 25% of our project budget as "posting fees". After reading other reviews, this number always seems to change. There is no set value for a posting fees - poor ethics. The design quality was way below expectations. Not one designer could wrap their head around what the ask was - everyone kept submitting similar designs. Their customer service centre seems to be offshore somewhere - two service calls ended in silence due to a dead line. When I complained about the false advertising of the money back guarantee I was told too bad and hung up on. If you decide to go the crowd sourcing route for a design, I would HIGHLY recommend using another service.

I am very satisfied have looked for a suitable logo and have luckily found one. The only thing that bothered me the really everyone here a design can submit. To 80% was only bad quality available.

The graphic specialist who helped me design my business card was professional, courteous, and prompt. I'm very pleased with the final product. Thank you! Paul Knopf, Evanston, Wyoming

Great selection of designs relative to my budget. Fast easy service, easy to communicate with designers and revise designs. Will recommend to others. In fact will use again to design web page and other marketing material.

Simply put, Design Crowd is a brilliant service. Fast efficient and very professional. What else can you ask of a quality company. Well done guys, keep up the great work.

This was the best way for me to get as many ideas as possible for our new company logo. The process was simple and the feedback and customer service from the designers were excellent. Will use this process again.

My designer was always helpful and ready to provide timely alterations. I am very happy with the designs provided. I found the whole process very easy.

As a designer myself I tried this site and it is not worth my time to try and compete with hundreds of other designers. Many of these clients do not realize how much time and effort goes into a design and they sometimes send out unnecessary comments that can be quite rude. My feeling is they are getting these designs and 95% of the designers basically get nothing to show for their work.

We found the service to be excellent and the value to be fair. In the end, we have a professional logo and a fair price, so Design Crowd delivered as expected. The designer really worked with us and made several revisions.

This is the third time we got for a design with different businesses we own and they always deliver. Highly recommended and will always use on our future ventures.

Highly recommend! I had the opportunity to work with a very nice and responsive Designer,KabhTECH. Great Designer and very fast!!!!! The company was very supporting when the first designer wasn't cooperative at all!

Thank you for designing a great new logo for our company. We were very happy with it and the communication was easy and efficient throughout the process!

I had the opportunity to work with a very nice and responsive Designer, CRQ Mesquita. He accommodated all my needs and interpreted my wished as I saw in in my mind. Great Designer.

I have never been so disgusted with a company in my life. I paid a ridiculous amount of money. i filled in the brief with information about what i wanted for a logo and uploaded my logo asking for a designer to update my existing logo that we had hand drew... the artists created there own messes not even coming close to what was asked for the design (like not even close). some even just wrote the company name out and submitted it, one looked like a rip off with verizon wireless even though we are a music review channel and it was completely left field of what we asked for.. i asked for a refund which was $278.72 CAD. i have received only a $219.00 refund stating i was only receiving a partial refund.... i was given no product and still have lost $60.00. The website states money back guarantee... please people do not make the mistake i did. do not deal with this company. it's a whole lot of people trying to score a quick dollar at your expense... I'm leaving without anything in hand and i lost $60.00. please learn from my mistake, this website designcrowd.com is a bunch of crooks

Beware of awesome background wallpapers for Logo and Icon designs. Flashy backgrounds may look great but they serve to distract the viewers eye away from a badly designed Logo or Icon. This flashy fluff doesn't translate into the real world, but the chosen logo will be printed on everything. I hope Design crowd eliminates such unnecessary fluff that gets thrown everywhere.

I was a designer at designcrowd. I want to highlight how they believe politeness is only for the customers. Please do not use design crowd. They are all well and good until you realise the way they treat the designers that are working hard trying to make some kind of money knowing that with however many designers competing against them for the same prize they are unlikely to get it. I submitted a design for one project that, admittedly, was not my best piece of work, but it was not awful. I had stuck to the brief that the customer had given and provided them with a design that had still taken me quite some time to produce. Well, the designcrowd staff decided to reject it from the site before even letting the customer see it. There was no explanation as to why, so I contacted their customer service to politely ask why, expecting to get a polite response from someone who may have had at least a single hours worth of training on how is appropriate to behave when you work in customer service and how isn't! Sadly I was wrong, as the email I got back was a rambling torrent of overkill from a service consultant called Carmela about how shit they thought my design was, and continuing on to how in their view (and I quote) it "lacks Elements of Design, such as Form, Space, Value, Line, Shape, etc. [Your] design also lacks Principles of Design, such as Contrast, Emphasis, Balance, Proportion, Harmony, and Rhythm" which (and I do not say this at all to support my work, I purely want to point out their inappropriate behaviour) was simply not true. The customer had provided a logo which I had texture slightly and then centred in the image. They had also provided a title, but no request as to how it was done, so I added that myself and worked it around the extents of the logo, then finally placed it all on a textured cloudy background. The client asked for a minimal clean design. I stuck to the brief. Appalled and insulted by their reply I wrote back to them to inform them as such. I informed them that I believed it was inappropriate for them to delete designers' hard work before showing it to customers just because they don't like the look of it. I then apologised in case my reply had come off rude, but reminded them I was actually quite insulted by how they had responded before. I therefore told them that I wanted no more to do with them and could they terminate my account as I don't want to work in this way, I have far to much other stuff going on to be part of that. The reply I got back again was from Carmela, which I didn't anticipate as I thought considering my email was a complaint about her behaviour, another member of staff would have handled it. Carmela very rudely replied once again that if I "can't handle any criticism then I should look elsewhere! Thank you!" Frankly, appalled is the only way I can describe how I'm feeling. I've taught myself design work in a desperate attempt to try and find ways to help with finding my degree. I don't enjoy making designs from terribly short briefs knowing that with 30 odd designers also working on the same brief I'm unlikely to get paid for my work anyway! This was not a hugely important matter. All designcrowd had to do was either not eliminate my design, or provide me with a decent reason as soon as they did, about why they did, without me having to chase them up to get one. And all this Carmela woman had to do was follow very basic customer service training. Neither of those things happened

Greedy management! Design Crowd doesn't pay their designers when they win a project. I have been waiting for last three weeks and emailing them constantly and just getting one message " This has been forwarded to Accounts" They are trying best to keep my amount. They get paid by clients right away and then keep the money with this excuse " We are still in the process of performing Quality Assurance checks on your design". Everyone knows that quality of vector logo shouldn't take weeks even days even hours to check. When client is happy who are you guys to butt in when you've already got your 15% commission + Employer fee. Even when client approve the payment after checking the files Designcrowd find ways to scam their designers. Their excuses are always ready. Client gets design, they get money, designer gets screwed! Shame on them. Please share so that other designers won't get ripped off!

I bought into their marketing scam. They advertise an "100% money back guarantee". But there is fine print. Here's what really happens: "Hello (Me), I'm sorry to hear you did not find a design you are happy with. In reviewing your account, I noticed this project was launched on March 19, 2015. As part of our "Contest Rules" we are unable to process this refund as the request was lodged more than 60 days after your project was initially launched. In this case, I notice this period has expired by quite a few months. That said and notwithstanding our Contest Rules, I would be happy to offer the following outcome in respect to the experience, I am offering a partial refund. • $ 80 is returned to you • $ 80 is awarded to designers for their investment of time • The remaining $87.20 is held by DesignCrowd (Non-Refundable Fees) Alternately, we can still have it re-opened so you can get more designs to choose from and get your logo. We look forward to your confirmation. Kind Regards, Rachelle, Service Consultant

The set up process is confusing and unclear. I started a non-guaranteed contest to try out the service for designing a website banner/header. The results were completely terrible and the number of results didn't even come close to what the website said I would get. I extended the contest and changed it to guaranteed (for payment to a designer) as it seemed to be the only way to get decent results. The website states that DesignCrowd will work with you if you still don't get results you want. The results were still really lacking - very few designers participated and the quality was bad. Customer service extended the contest again (3 weeks now) and reached out to designers. After another week, only a couple more designers submitted designs (better quality), but still not at all what I felt was promised by the site and the quality was still not what we were looking for. At this point, I asked for a refund. In the end, DesignCrowd only refunded me 60% of what I paid and I got 0 results. I agreed so I could move on and stop wasting my time with a low quality service that clearly doesn't respect their customers. Great waste of $85 and 3+ weeks. Time to hire a professional designer and move on. If you use this service, be prepared to receive terrible results, pay for results you aren't satisfied with, or waste weeks and weeks trying to get what the service promises up front. Really disappointed both in the service itself, but especially the terrible customer service. I WILL NEVER RECOMMEND THIS SERVICE TO ANYONE.

They steal money from designers - all the time! They send job invitations for a fee of $ 20 regardless of the outcome of the competition, but in fact you will never get that money. You're not even sure when you work on 1-on-1 project, and then you won't get paid if the client doesn't approve, even though they've been using your design for a year. The platform has many drawbacks. Terrible service!

I paid $350 for what was supposed to be 10+ designs. I’ve received a total of 4, 3 of which are from the same amateur designer. It was not disclosed when I signed up that I had apparently checked a box that made my project ineligible for a refund. In order to get more designers on board, they want more money. It was a costly mistake for my business to use design crowd and I’d recommend that others avoid this service.

I had over 30 designs submitted for my company logo, at least 10 of which were high quality. I worked with one designer to create the logo I wanted.

The designs I received didn't match my request at all. The majority didn't even use the colors I asked. When I looked at each designers profile, I could see they just substituted my initials in other logos they did for other projects. Zero time, thought or attention. I spent a week looking at all the submissions and was not left with a logo that I could use. Then they didn't stand by their "guarantee" and only gave a partial refund. BEWARE. Don't use this company

Worst option for any developer. They don't know how to create a rating system. If you are new there, you don't have a rating and aren't even eligible for submitting your work to most area. Then when you do submit your work, it's put on hold and the bid closes before anyone can even view it. Their entire website is screwed up and obviously some kind of setup so that they can just scam half your earnings off of you if you do manage to make anything.

I am so disappointed with the whole experience. I was not aware of not getting my money back when electing " commit the project budget ", which I wish I'd never done, as there's no refund policy warmed, but a false encouragement to get more designers involved only if you tick that. The designs I have received were absolutely appalling, some I left comments on, most of them literally came out truly shocking. If you wanted a nasty, downmarket looking logo made by a "designer" from Bangladesh, DesignCrowd would be your best bet.

Seamless process. Enjoyed receiving so many designs. In the process of launching another project with Design Crowd. Thank you Design Crowd!