Name: ZipRecruiter
Rating: 4.6

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Matt K Ann Arbor, MI

Very poor customer service experience. We paid zip recruiter to list several jobs for us. As we began to filter through resumes their compliance office disabled our account. They made no effort to tell us what the problem was they simple turned off service. After several long and fruitless phone calls with their customer service they couldn't tell us anything about what the problem was or why they had taken the actions they did. There was no process in place to remedy this and the waste in time and money has been immense. I cannot recommend any business engage with this service.

7 years ago

Reply from ZipRecruiter

Hi Matt,
Thank you for bringing this to our attention, I definitely want to dig deeper into this and fully address your concerns.

I just sent a private message to you as I'm not able to locate an account with the provided information, so please respond there and I can get to work!

I look forward to hearing from you!

Maxcine
Assistant Supervisor
Customer Care

Apr. 20th, 2019

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Elena M Astoria, NY

They kept charging my card $271 a month for 7 months, even after I cancelled online and received cancellation confirmation. I went further and spoke to Chesalon B in billing to confirm account was cancelled. He is so dishonest that he kept charging my credit card $272 monthly! They did refund the entire amount back after some struggle, and advising I will ask Better Business Bureau to intervene. Make sure when you cancel you get it in writing. They say even when you cancel they may still charge you a subscription fee, in my case $271 monthly. What a scam! Buyer Beware!!!

7 years ago

Reply from ZipRecruiter

Hello Elena,

Thank you very much for taking the time to review ZipRecruiter, as your feedback is very important to us! We apologize that your latest experience with us was not a positive one and for the issues you experienced with our cancellation process. I am happy to hear that we resolved the billing issue for you but I would like to investigate this issue further. Please email me at and title the email "Tier III Katie" so I can make sure all of your concerns are addressed and all issues are resolved. We hope to improve your experience with us and I look forward to hearing from you.

We hope you make those hires quickly and efficiently! We are now available here at Customer Success at 877-252-1062 (24/7) to answer any questions you may have.

Kind Regards,

Tier III Support

Jan. 24th, 2019

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Nishita McLean, VA

I got placed at the company I am currently working at within a month, thanks to ZipRecruiter. The app is phenomenal, honestly thankful.

7 years ago

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Wendi Gowing Littleton, CO

Great support! Stacia answered my questions promptly and was able to help me understand the technical issues I was having.

8 years ago

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Nicole Roscoe, IL

I think the site it user friendly I love that I can get customer service to help me quickly with any questions with live chat!

8 years ago

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Evan Bourelle Loveland, OH

Alexis F answered my question on creating fresher saved searches, instead of seeing resumes that are several years old. Very helpful!

8 years ago

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Michelle Buchholz Buffalo, NY

Alexis really helped me and answered any questions I had. I love working with the Staff at Zip Recruiter. Very fast & friendly. Thank you Alexis!

8 years ago

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chad Lorton, VA

Chat with Alexis F from Ziprecruiter was super easy and took care of my start-up activation before I could even say "Thank You" Alexis F - Thank You!

8 years ago

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Matilde Tysz Garden City, NY

Had a product question and used the chat live for a quick reply. The chat was quick, and excellent chat service by Alexis!

8 years ago

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JOSH ROBINSON Clarksville, TN

We posted an several ads, received 0 relevant recruits out of al the garbage they sent us. What really gets you is all the hoops they make you go through to try and cancel. It really makes you feel like you are getting scammed. One of the chat feature selections is for cancellation. that misleadingly gets you to someone only to be told you must call. Call to get a pushy salesperson. Or keep getting charged. Crooked as crooked gets.

8 years ago

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Michael McCathrin Secaucus, NJ

They just steal hard earned money away from business owners. They have deceptive practices, obscure their policies. When called they are snooty, condescending and rude. They are happy to take you money but do not deliver qualified candidates and none of the candidates respond to emails. I think this is nothing more then a scam. I got better results on Monster and other sites. with out losing $2K for a worthless ad service.

9 years ago

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Megan Keller Waco, TX

Wish I could post in the negatives, as this is all this company is! Stay faaarrr away from these guys! Extremely dishonest company. Poor candidates and service. You could find better customer service at Wal-Mart!!! I could go on and on about how horrible this company is but I'll just leave it as they are horrible in all departments. Go to Indeed if you are looking for new hires.

9 years ago

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Donna Plymouth, MI

What a scam - we filled our positions and then removed the job postings. Noticed several months later that we were still being billed a monthly subscription charge. After we attempted to "auto-cancel" they made us call to actually cancel. Ridiculous. After wasting several more minutes while the phone operator "auto cancelled" our subscription. I demanded the refund of the 2 months we were charged in appropriately. They only agreed to refund one month. I can't believe that they believe this trickery is good for long term business success. We are done with Zip Recruiter - never again.

9 years ago

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Breanna Jones Salt Lake City, UT

I felt way too bombarded with daily emails from them. I unsubscribed quickly after signing up because I did not like all the jobs they sent me. Way too much. It is a good place to search for jobs but don't give them your email.

9 years ago

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Vincent Michael Baldwin Omaha, NE

They bait and hook the employer's then run ads that will have perspective worker's sign in with your facebook and if you don't upload a resume before you click thinking that there will be a form to fill out - WRONG! You just applied for the position with your facebook! What... yea! Wow! Unbelievable!! So I guess the employer is going to get a link to your facebook - That's it... So I suggest going out getting in your car or take the bus and applying in person before using these guys... they should be called "Zip trip recruiter"

9 years ago

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Djembo Pomona, CA

As an employer, I'm looking to keep costs down. That's why I'm looking for the biggest bang for the buck. This ain't it. $250.00 a month, for about the same number of qualified applicants as I get with a Craigslist ad for $50. Worse, is that they are more interested in selling you more BS products than helping fill your position. The ridiculous lengths the "service reps" go to in order to get you to empty your wallet is beyond shameless. AVOID!

10 years ago

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Kurt David Steinbach Memphis, TN

I am a job seeker, and no they are not free. I got jobs fitting my search in my inbox every day, but whenever I clicked on a specific job to apply, I was always asked to pay with a credit card. It is not free for job seekers if I cannot apply from my search results. So they allow employers to post jobs to job boards all over the web. It doesn't help the job seeker much.

10 years ago

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ChristianB Chipley, FL

Their emails, that are catered to your specific career search, helped me when I was feeling discouraged and exhausted from looking for jobs. With this app I didn't even have to look.

4 years ago

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Michelle Chandler, OK

I signed up for ZipRecruiter when looking for employment. At first it was great, but then my inbox started to get overran with emails from them. Some of the jobs weren't legitimate, which was a complete waste of my time. Finally stopped receiving emails from them.

4 years ago

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Brandon Berwyn, IL

Overall I feel they had a good page layout, easy to navigate, and find the jobs that I was looking for. Ultimately, I found employment through a company direct but would use them again in the future.

5 years ago

Reply from ZipRecruiter

Thank you, Brandon! Let us know if you have any questions at support@ziprecruiter.com. We are available 24/7 to assist. ~Dee

Oct. 15th, 2021

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Brooklyn Jensen Provo, UT

I signed up for ZipRecruiter and they ended up selling (or something) my name and email to several other job sites. ZipRecruiter and those other websites then sent me countless email for irrelevant jobs. There were so many emails that I ended up needed a new email since that one officially turned into a junk email where I wouldn't have been able to find anything important.

5 years ago

Reply from ZipRecruiter

We appreciate your feedback, Brooklyn. If you need assistance with customizing your notifications & email preferences, please reach out to us at support@ziprecruiter.com. Our agents are available 24/7, and we are always happy to help. ~Dee

Sep. 1st, 2021

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Kort Kort Hopkinsville, KY

I have use this company before to obviously look for jobs. During that experience, I had a really hard time trying to navigate the website and get all of my information put in in order to apply for jobs. It was very disorganized. Customer service was great though. They were ready and willing to assist me in whatever way that they could.

5 years ago

Reply from ZipRecruiter

Thank you so much for sharing your experience! We're so happy to hear that our team was able to navigate you successfully through the site. 😃 -TC

Jun. 28th, 2021

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Frankie Cibolo, TX

I get new job listings, multiple times a dy from Phil at ZipRecuiter. Some are not what I am looking for, but most are what I have indicated in my profile.

5 years ago

Reply from ZipRecruiter

Thank you, we’re so glad you like our app! If you need assistance with customizing your job alerts or have any other questions, please email us at support@ziprecruiter.com. Our agents are available 24/7 and are always happy to help. ~DW

Feb. 17th, 2021

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Jake Mecham Lehi, UT

Helpful to find options, not helpful when trying to submit resumes and actually apply. They also send TONS of emails which can be helpful at first, but be sure to unsubscribe when you are done job searching or you will get 50 emails a day.

5 years ago

Reply from ZipRecruiter

We'd like to assist you with all these issues you're experiencing, Jake! Please email our customer care team directly at support@ziprecruiter.com. We look forward to helping you and getting these things resolved very soon! 😃 -TC

Feb. 3rd, 2021

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Matt Markin Kearney, NE

The way ZipRecruiter Narrows down job search results compared to Glassdoor or indeed is very poor. For example it constantly ask me about doctor title jobs or even CDL qualified jobs after specifically stating I am qualified for neither. I think Word of Mouth in most situations would be a better job locating resource!

5 years ago

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McKenzie ,

Great service and has the most openings for my profession in my area, thank you for the great work. I liked how I could easy keep track of everything right on the site.

5 years ago

Reply from ZipRecruiter

You are most welcome, McKenzie! -TC

Dec. 23rd, 2020

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Linda mcguckin Warren, MI

I accomplished what I set out to do. It just seemed like it was very brush brush brush and I was a product not a person all in all though they were very knowledgeable Linda McGuckin

6 years ago

Reply from ZipRecruiter

We're here to help, Linda! Thank you for taking the time to share your review with us. -TC

Sep. 29th, 2020

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Patricia Newport, TN

I have gotten several jobs and refered several people to this site to which they have obtained jobs. Very easy site to use. Jobs go straight to my email and I love that .

6 years ago

Reply from ZipRecruiter

That's wonderful, Patricia! Your support and voice are very important to us. Thank you for sharing your experience and referring us to others! ~DW

Aug. 11th, 2020

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Sharon W Honolulu, HI

I initially started using ZipRecruiter because it was advertised on a lot of the podcasts I listen to. They send a lot of emails and updates on job statuses. The site is very user-friendly, but there are some false job listings that have resulted in unwanted calls and spam emails.

6 years ago

Reply from ZipRecruiter

We understand your concern and we have a dedicated Trust and Safety team that handles all suspicious activity. Please report these instances by emailing trustandsafety@ziprecruiter.com. Our team will thoroughly investigate all reports and take appropriate action. Job seekers can also report suspicious jobs by clicking the 'Report Job' button on the job ad. Thank you. ~DW

Aug. 4th, 2020

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Aaliyah Lobendahn Orem, UT

Zip recruiter helped me find a lot of jobs near me and I was able to find my current job at the mall from it! When your my age is a little harder to find jobs but this app really helped me and I was able to see what was near me or close by and it always gave me daily reminders on what was available

6 years ago

Reply from ZipRecruiter

Hi Aaliyah!

Thank you so much for sharing your valuable feedback. We love to hear that you've found success while using ZipRecruiter for your job search. Congratulations on your employment!

Should you ever have any questions or concerns, our dedicated customer care team would be happy to assist you at any time. Please feel welcome to email them directly at .

Thank you for letting us be a part of your job searching journey!

Kind Regards,
TC
Customer Experience

Feb. 18th, 2020

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Bryndie Managua, MN

Really good service. Sometimes I don’t think the matches they pair you with are very accurate but there’s a huge amount of job listings to look through and they make it very easy to apply.

6 years ago

Reply from ZipRecruiter

Hi Bryndie,

Thanks for taking the time to review ZipRecruiter. We are glad to see you found the platform so easy to use.

Also, your job alerts are created based on your resume and profile information as well as your previous search history.

If you need help with your alerts, please reach out to us at . We are available 24/7 and would be more than happy to assist!

Kind Regards,
Andrew
Tier II Support

Jan. 30th, 2020

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Shayla Hankins Lehi, UT

Ziprecruiter is free to use and easy to use. All jobs are lined up before you and organized into categories so you can easily find the job of your dreams.

7 years ago

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Kymberlee Yack Orem, UT

these guys are phenomenal! they've helped me with so many job searches, and they constantly email me with jobs exactly to or similar to what i want which i love!

7 years ago

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Cody Enslow Pleasant Grove, UT

I was reached out to via email for job offers that I was looking for at the time, but when I got a job I wanted I wasn’t bothered for too long after.

7 years ago

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Nikki Shultz Wichita, KS

Most informative (when information is provided) Regarding salary/hr. Pay Available health/ dental benefits Employment recruitment site! =D

6 years ago

Reply from ZipRecruiter

Hey Nikki,

Thank you so much for leaving a review on ZipRecruiter your feedback is very important to us! We are so happy to hear that you enjoy using our services and have had a good experience during your job search.

If you need anything else, our Customer Success Team can be reached 24/7 email at We very much appreciate your business and will provide whatever assistance necessary so that you're successful.

Kind Regards,

Tier II Support

Nov. 21st, 2019

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J Fresno, TX

Great service I recommend it to people searching for job opportunity in the metro Plex areas anywhere.

6 years ago

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Ashley Louisville, KY

Very easy to access and love the fact that my status on my application will notify me as it changes.

6 years ago

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Patrick Taylor Gulfport, MS

Quick. Very appreciative of one's time I have just x out 10 other sites cause not user friendly or take to long

6 years ago

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Carlos Valdovinos Fresno, CA

It was fast and Easy on my mobile phone. It didn't take me to another website and routed me anywhere else.

6 years ago

Reply from ZipRecruiter

Hello Carlos,

Thank you so much for leaving a review on ZipRecruiter your feedback is very important to us! We are so happy to hear that you enjoy using our services and have had a good experience on your job search. We wish you the best of luck on your job search!

If you need anything else, our Customer Success Team can be reached 24/7 email at We very much appreciate your business and will provide whatever assistance necessary so that you're successful.

Kind Regards,

Tier II Support

Nov. 22nd, 2019

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Aishwarya

Zip recruiter has genuine job openings and it has a all sorts of pristine temporary permanent experiences freshers for every one

6 years ago

Reply from ZipRecruiter

Hello Aishwarya,

Thank you so much for leaving a review on ZipRecruiter your feedback is very important to us! We are so happy to hear that you enjoy using our services and have had a good experience on your job search. We wish you the best of luck on your job search!

If you need anything else, our Customer Success Team can be reached 24/7 email at We very much appreciate your business and will provide whatever assistance necessary so that you're successful.

Kind Regards,

Tier II Support

Nov. 22nd, 2019

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Lori Eddy Royse City, TX

The best job finder I have tried . Accurate and up to date jobs and no pop ups for everything but a job.

6 years ago

Reply from ZipRecruiter

Hello Lori,

Thank you for your review as we greatly appreciate your feedback! We are so happy to hear that you enjoy using our services and have had a good experience on your job search. We wish you the best of luck on your job search!

If you need anything else, our Customer Success Team can be reached 24/7 email at We very much appreciate your business and will provide whatever assistance necessary so that you're successful.

Kind Regards,

Tier II Support

Nov. 22nd, 2019

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Eric Brown Hamden, CT

Great site to get daily updates On available position and opportunity in one’s field of expertise.

6 years ago

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Non Newcomb jr Cartersville, GA

The site seems to make sending resumes simple and less stressful. They are thoroughly complete when finished.

6 years ago

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Ramy

Very good and helpful online job board... but jut need to save answers for future automatic submissions

6 years ago

Reply from ZipRecruiter

Thank you for your feedback, Ramy! We will be happy to submit your request to our Product Feedback team for review! Have an amazing day!

Nov. 22nd, 2019

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Loronnic. Lindsay Houston, TX

Efficient and very dependable. I like that when someting come available that I qualify for they send me notifications.

6 years ago

Reply from ZipRecruiter

Thank you for your review, Lindsay! Have a wonderful day!

Nov. 22nd, 2019

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Luis Alberto Diaz Fresh Meadows, NY

Easy and to the point application and that required if is clear and what's needed for a job postion.

6 years ago

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Louis Baylor Charlotte, NC

ZipRecruiter is very easy to navigate. I would definitely be suggesting to my friends to use ZipRecruiter

6 years ago

Reply from ZipRecruiter

Hello Louis,

Thank you for taking the time to review ZipRecruiter, your feedback is very important to us! We are happy to hear that you had a good experience with us and our platform.

If you need further assistance with anything, feel free to contact our Customer Success Team by calling 877-252-1062. We are now available 24/7

Kind Regards,

Tier II Support

Nov. 22nd, 2019

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Tyler Cary, NC

While I have barely used the service, it is highly informative and continues to be an excellent tool.

6 years ago

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Miguel Ortiz Pasadena, TX

Great place to find a job. They provide countless job listing that match your searches and abilities. Highly recommend!

6 years ago

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Sydney Tucker Tulsa, OK

Easy to navigate, jobs recommended are appropriate and applicable to me degree and areas of interest

6 years ago