Name: Google Fiber
Rating: 3.0

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Phyllis and Michael Dusenbery Kansas City, MO

Fast and debendable If there us a outage or problem of any kind with service they are Quick to solve the problem and lower your bill.

8 years ago

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Patrick Orem, UT

I do not like Google Fiber. They were trying to charge me $250 even though I have not been a member for awhile. They were charging me $250 for a router that I still had. I walked into the store to give him the router and the guy said he could not accept it because it was 2 days shy of the due date. I had to keep it and pay for it. It was really stupid.

8 years ago

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Alex Murphy Reno, NV

I had this at my apartment in college. Fiber is supposed to be so much faster than other internet types, but even after paying for an upgraded internet package, I felt like it was always slow.

8 years ago

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Brandon

So I've had Google Fiber for 4 months now and it has to be one of the worst experiences I've had from a ISP. I've has 7 different techs come out and have has to call then already once every week. And that's on top of doing factory resets daily on my router. I've had my router, CAT5 cables, fiber jack, and fiber line replaced at least once. Customer experience wise it's been terrific. Anytime I've spoken with a rep it's been a great experience. But a great customer experience can't keep a customer around of the product is trash.

9 years ago

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Prime Time

I live in the between line of independence and Kansas City, mo. My service is spotty at best I might have a lucky day and get two good hours of non stop service then my whole network shuts down. I call customer care they fix it and ask me too call each time my service stops no exaggeration I called every 10 minutes. For two hours and just gave up. My recorded shows even freeze or stop my system from working. I'm sure it's not on my part just wish I was getting the service I'm paying for.

10 years ago

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Kelly Kane Groth Kansas City, MO

It gets a 1 because it functions...barely. Compared to the 1gb+ advertised: -PC using wireless: 10.66 Mbps download and 0.99 Mbps upload 'speed'. -Brand new Mac using wireless: 36.04 Mbps download and 7.27 Mbps upload speed. -Amazon Prime - VERY s l o w...IF it is working at all. -Netflix - Patchy speeds, freezes which is funny because it is one of their loaded TV apps -TV - tv units freeze, don't respond In my experience, this is a complete rip-off of consumer's time and money. Stick with dial-up, its faster.

10 years ago

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Sara Shawnee, KS

It was extremely difficult to get somebody to the house to set up service. After a year of less than impressive internet connection, they also failed to explain the cancellation process when I called a month before moving out and charged me for an extra month when the house was not even lived in and service was disconnected. Will never use Google Fiber again and will also pass along the poor experience to anyone who asks.

10 years ago

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Mike Liddle Provo, UT

The service is free, so I can’t complain too much, but my 1 mbps service is usually running at .5mbps down and .3 up. The service options are too far apart. The next option is 50 mbps which is too expensive and not worth it for most users.

7 years ago

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Taylor Walker Provo, UT

Google Fiber is really good. It's easily the fastest internet I've ever experienced. I also love that they have various plans and even have a free plan available in Provo.

7 years ago

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Brenda Spanish Fork, UT

I had the free version for a while and I was always having trouble with the box that they install in your house. It was constantly disconnecting and we would follow the instructions the customer service person would give us but ultimately they would just have to send someone out. This happened multiple times and so we no longer use them anymore.

7 years ago

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Emily Walker Provo, UT

Google Fiber has been super easy to work with. They have always helped us when needed and been very friendly throughout the entire process. The set up is very easy as well.

7 years ago

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Shawn American Fork, UT

Love Google fiber! We have this in our company in Provo Utah. It works great with lots of speed. Wish it was Available in Highland Utah. For home use.

7 years ago

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Tucker H Austin, TX

Internet outage again, happens every other month, this time lasted for 14 hours with only 2 updates. Said it would be fixed by X time and passed that by 6 hours. Very hard to run a company from home with continued outages. I've had service with them for 2 yrs now, and regret it

4 years ago

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WoodWell SHOP Rancho Santa Margarita, CA

Completely horrible as big as google is that the service and support are this bad. No one knows what they are doing and cannot give you an straight answer. Install still has not occurred after 1 month and they outsource to a third party they cannot communicate with. Just in AHHH.

5 years ago

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Hans Werner Huebner Charlotte, NC

I had appointment for 2 gig installation. I am already a customer, not too happy but I stuck with them. Appointment was made 3 weeks before. They were supposed to come today. 2 hours before they cancelled. This is not the first time they pulled that on me. I am done with this company.

5 years ago

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Caloway Salt Lake City, UT

I used Google Fiber for a few months and wasn't too pleased with it. The internet speed was slow and often times didn't work. It was free so I guess I got what I paid for.

5 years ago

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Yolanda Briganti Riverton, UT

Extremely Reliable, and very affordable at $10 a month and super fast. The first year was free. Can't beat that.

6 years ago

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Troy Coyle Salt Lake City, UT

I thought Google Fiber 1000 would be instant response but it’s not. It’s gone down a couple of time that requires a reset of the modem. The TV that goes with it freezes and garbled. We are going back to Xfinity. Way better and more reliable.

7 years ago

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Kerry Charlotte, NC

My wifi went out so I requested repair from Google Fiber. The earliest the repair could be schedules is 12 days from the time the problem was reported. My service includes TV, internet, and phone and all 3 are out. It is inconceivable to me it would take 12 days for repair.

8 years ago

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Michael Raleigh, NC

The service has never delivered a consistent internet connection. The customer service side is even worse. If you get this service expect poor connections and 3-5 days of waiting. I am getting 4 meg downloads yet paying for 1000 meg downloads. Spectrum is terrible but not nearly this terrible.

8 years ago

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John Smith Provo, UT

Love google fiber. Best internet available in my area, very competitive prices, great customer service.

8 years ago

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Megan Coalville, UT

Google was suppose to be the best thing ever and yet it took longer to load my videos, frequently stopped and started during videos, and had longer buffer times.

8 years ago

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Tatia Hassan

The team sent to my apartment left it in a mess, It was rude and lacked professionalism. Installation is the first customer contact in the process, the team left an impact which will forever damage my opinion on any future business with your company.

8 years ago

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John Shaw

Google Fiber subscriber for the past year. Excellent company. Customer service is very good. No complaints.

9 years ago

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Silvina

This is the worst! This service is very fast and NOT working! I'm pissed just thinking about how bad the service is! I can't view DVR show, it constantly freezes, my wifi is so slow to connect and drops calls when I'm standing next to the box. What are freaking scam!

9 years ago

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Ann Roewe Olathe, KS

We've had Google Fiber for several months and have been completely disappointed. We're paying the exact same price as we did with Uverse and getting about half the channels. Where is AXS tv? Where is TV One? We would return to Uverse in a heartbeat if we weren't under contract. Guaranteed we will switch back the second we can.

10 years ago

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Sharon W Buffington Olathe, KS

Our google fiber went out on Monday and we can't get a service man till Thursday, Agent said call in and see if someone cancelles their `service appt to get earlier appt.....One more of these and I will go back to the bad cable companies.....Service Sucks

10 years ago

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Jim Kansas City, MO

Initially I was with Google, but after a week of nothing having to reboot the network box every 5 minutes, I am longing for my very reliable AT&T back. Whatever the speed it means nothing if you can't get reliable service

10 years ago

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Mario Gomez Grandview, MO

Absolutely everything is awful. My wifi connection has been awful and my cable boxes must be restarted constantly due to the consistent dropping of connection. Even after having the main jack replaced, the wifi and cable connection remained terrible.

10 years ago

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Erik Lewis Minneapolis, MN

If all internet was google fiber we would never complain about ISP's again. We were in Kansas City when it rolled out and it was phenomenal.

4 years ago

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RodrigoRamirez Austin, TX

Awesome internet at an awesome price. No package or advertisements. Just straight up internet I enjoy and would expect nothing less from Google.

6 years ago

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Marc Provo, UT

I recently upgraded from their free internet, which was already great, and it has been so fast. Downloads are lightning.

7 years ago

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Ellen Morris Potomac, MD

My experience with Google Fiber has been mixed. At work the connection is excellent and fast. But at my apartment complex, it is slow and bogged down with users and I often have to use cellular data to do what I need to do.

7 years ago

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Abby Driggs Provo, UT

Faster wifi than any other cable company I have ever used and it is free. How is that possible? I don't know. But I have loved it.

7 years ago

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SPENCER C HARVEY Eagle Mountain, UT

Super fast and awesome and inexpensive and easy to set up. Great customer service, great set up and very reliable and upgradable

7 years ago

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Madalyn Johnson Provo, UT

Google Fiber is a good internet provider. Every apartment complex i have lived in has used Google Fiber and I have loved the speed and reliability of Google Fiber!

7 years ago

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David Mallory Hays Provo, UT

Everyone else is garbage in comparison to Google fiber, I literally don't want to leave my city because I'd have to go without it

7 years ago

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Cody Linden Lehi, UT

I used this service while I was living in Provo Utah as a college student and it was great! no issues, very fast, and dependable.

8 years ago

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Boston Whipple Provo, UT

The internet was free which was really nice but the service would sometimes go out. The online help pages were decent but their wasn't much in person help.

8 years ago

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Bryna Kansas City, KS

I have free internet at a low bandwidth that covers streaming, but their next level of internet is a little expensive.

6 years ago

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Paul Kostansek Cary, NC

Google came to my house and installed their box after I was an ATT fiber and U-verse customer. They pulled my ATT wiring from my ground, sliced the connections, and I am now 48 hours with no internet or television.

7 years ago

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Stephanie Kansas City, MO

Too expensive they do not offer specials at all. My cable is in and out, slow or freezes sometimes. My Internet is okay. Not happy with Google Fiber.

7 years ago

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Ray Marshall Kansas City, MO

Rates OK for high speed connection. Have never had the rate I pay for but they say it is because my computer is too old.

7 years ago

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Lorraine Santa Clara, CA

Their customer service is horrible. No one talks to each other there or bothers to read what has already been done before suggesting the same exact thing. I've been a customer for one month and I'm ready to cancel.

9 years ago

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Lauren Preator

Absolutely ridiculous. Openly admitted they charge you twice if you pay in advanced. Randomly will up your bill $20 a month just because. I need to reset it every 10 minutes or it doesn't work. Awful awful company.

9 years ago

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Keith

Slowest internet service I have experienced since dial up. Youtube videos fail to load even at 144p. Service will work fine for a couple of hours and then slow to a crawl. I even had the Google front page timeout.

9 years ago

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Addison Carroll

Wifi does not work in certain rooms at all and in most others it is very slow. It also took a few months to be installed. I definitely would not reccomend this to a friend or family member.

9 years ago

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Arthur Robinson Kansas City, MO

Initially, techical problems slowed installation. After solving the tech problems, everything has been excellent.

10 years ago

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Vic Hindocha Olathe, KS

Really bad. Worst implementation experience ever. I have fiber dangling over my house for the last three weeks. No information from Google. No communication. I am eagerly awaiting fiber but being treated bad.

10 years ago

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Jada Scott Provo, UT

Google Fiber provides great internet service at an affordable cost. Their service is consistent and dependable.

7 years ago