Name: Frontier Internet
Rating: 1.6

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Joshua Krueger Naples, NY

I spent over 12 hours on the phone in July with Frontier tech support trying to correct problems with my service. It continues to deteriorate. Seeking a new provider.

7 years ago

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David J Dygert Dickinson, TX

This has been the worst internet I have ever experienced. So much buffering. They have been out here numerous times. I recommend never using Frontier EVER!!!!!

7 years ago

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Dave Reynolds Lake Wales, FL

Excellent internet speed. Sunday technician came to our home.

8 years ago

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Peter

Virtually uninterrupted service. Sometimes, a bit slower than it seems like it ought to be...

8 years ago

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Roman Tampa, FL

Very dishonest rip-off company. They do false advertising and promotion and then overcharge you on everything. Check out the THOUSANDS OF COMPLAINTS on the web.

9 years ago

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Robin Thomas La Quinta, CA

Our service is so intermittent and EXPENSIVE for what you get. I think I will just start streaming everything like my kids do! 😳

4 years ago

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Linda Hays Layton, UT

This is a terrible internet service provider. Very slow and they poor customer service.

6 years ago

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Hailey Nilson Salt Lake City, UT

Frontier Internet is great. It's easy to work with, fast for the most part, and the internet connection is persistent.

7 years ago

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Angelica

Positive experience with the employees and the service

6 years ago

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Kai Zundell Lebanon, CT

i had to reset my internet 3 times to write this, just today. i had to reset my internet 8 TIMES YESTERDAY. JUST TO USE IT. enough said.

6 years ago

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Donald Bolton Richland, WA

AS their PRICE went up, starting at $35/mo NOW almost $50/mo their speed went DOWN!!!!!!!!!! NOW LOOKING FOR A NEW COMPANY!!!!!!!!!!!!!!!!!!

6 years ago

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UNHAPPY CUSTOMER

Internet has been out for over a week I cannot reach anybody to find out if or when it will be repaired very disappointing

6 years ago

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Lisa Burney, CA

Internet goes down several times per day on average. Horrible customer service, outdated equipment. So bad, I would can it a scam.

7 years ago

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Tampa user Tampa, FL

Internet service disconnects or the speed drops way bellow the average. To a point I cant even open google! Frontier you suck

7 years ago

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Mike

Not great, messed up on scheduling install date which made me take an extra day off work.

7 years ago

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Delores Thomas

They are OK, I'am not crazy about them, I don't think the value for cost is good.

7 years ago

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Jules518 La Verne, CA

Service went down when FrontierTV took over from Verizon. We now have to do all services by mail- what are paying for?

7 years ago

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Tom Southington, CT

Internet generally good but slowdowns do occur. Customer service response time is not good.

7 years ago

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Huseyin Atay Grapevine, TX

I tried the close my account more then hour,and other person still try to find my accoun 30 min horrible costumer service

7 years ago

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GEORGE Victorville, CA

THE GIRLS IN CUSTOMER SERVICE ARE HORRIBLE!!!!!!!!!!!!! THEY GIVE NOTHING BUT ATTITUDE!!!!!!!!!!!!!!!!!! AND THEN THEY HANG UP ON YOU !!!!

8 years ago

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Cathy Hearen Victorville, CA

Because I loved the speed of their internet

8 years ago

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Pichou Etinde

Been pretty solid and have not had to reboot or troubleshoot much.

8 years ago

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Neil Laumeyer Pulaski, NY

Service has become unreliable. Tech's don't understand problem only band aid fixes. Speed is behind the times.

8 years ago

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Doug Maranto

They took over the FIOS network and quality of service declined. Billing issues, service issues,

8 years ago

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kaylee Salt Lake City, UT

Frontier internet runs slow. It doesn’t allow for many devices on the internet at the same time, and causes huge inconveniences.

6 years ago

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Col. Papa Gene Cupertino, CA

Internet drops out daily for anywhere from 2 mins, to 3 hrs.

6 years ago

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Steve Rooke Plano, TX

Internet speeds are woefully slow on Fios. Support Service is very good.

6 years ago

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Mike Crawford Bremen, OH

.01 MBS. If we are lucky here in Bremon Ohio. AOL is faster and more reliable. Yes I am referring to dial up in 2019.

6 years ago

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Ghaz Shukairy

the worst in customer service. service repairs take 48 hours. do not get this internet if you need internet.

7 years ago

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Lori Wentzel

They are awful. Dial up internet speeds & when there is a problem on their end you cab be without service for days.

7 years ago

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mislead La Palma, CA

average: not much choice in equipment and rated speeds questionable

7 years ago

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Barb Brayton Oxford, OH

They actually deserve 0 stars. They have awful customer service They overcharged me and refuse to refund the money.

7 years ago

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Lynn in SC Woodruff, SC

They're good. Service is affordable and dependable.

7 years ago

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Verchelle Harris Gibsonton, FL

The cost. I feel that all internet service should not exceed $50.

8 years ago

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Kevin Hildebrand

Slow connection. No infrastructure investment. Lousy customer and technical service.

8 years ago

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Tonya

Very often we lose WiFi connection, as the speed is not fast at all.

8 years ago

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Jonathon

Internet shut down and we called for help. A week later the tech guy never showed up and we still have no internet.

9 years ago

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Bonnie J White

Have spend now four days in a row trying to get them to send me a correct contract to start services. Insane.

9 years ago

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Hemang Shah Saint Petersburg, FL

The worst customer service ever. I advise other people to stay away from them. Billing dept has no clue how it works.

10 years ago

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Kimberly A. Pomona, CA

Service doesn't work properly and it takes over 3 weeks to get a service technician scheduled to fix anything

10 years ago

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Mr. & Mrs. L Forst Redondo Beach, CA

Good most of the time. Repair service is not very good. Their installation was not done well.

7 years ago

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Nicholas Tides Palm Harbor, FL

Quality not up to par and customer service sub par as well.

6 years ago

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Joe Bloseph Shingletown, CA

Slow speed, no fiber optic. Inside scoop corporate doesn't care to upgrade system.

6 years ago

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JOHN S. Allen, TX

Stink, better customer service. Deliver what and when promised. Advise customers of changes

7 years ago

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Greg Rives Junction, MI

There speed isn't great, and have some interruptions

8 years ago

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Steve Yates

Customer service poor and support practically non existant. Poor options and coverage.

8 years ago

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Corey Ventura Palm Desert, CA

I never get the speed I was supposed to, and service is spotty at best.

8 years ago

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IL KIM Suwanee, GA

Horrible customer service and no communication effort. Will not use this service.

9 years ago

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Mark Erwin Follansbee, WV

Slow internet service and you run out quickly that was the only provider that I could get

4 years ago

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Lena munn Elmira, NY

Really only recommend if its your last resort. It cuts out all the time.

4 years ago