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Candid

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7.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: July 19th, 2022
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Attention: Candid offers an improved treatment process.

In an effort to provide top-quality service, Candid no longer offers at-home impression kits. New patients should schedule an in-office consultation with a local CandidPro provider to begin treatment. Candid will continue to expand its network nationwide to best serve customers around the United States.

Candid knows how important it is to love your smile. The company saw a need to make the quest for a better smile more affordable and convenient than traditional orthodontic options. That's why the company strives to make straightening your teeth a simpler, more comfortable, and affordable process.

Candid offers clear aligner treatment for a fraction of the price of Invisalign — with as few as one to two office visits. Candid connects customers with a nationwide network of certified orthodontists. You can use the Candid website to search for CandidPro providers in your local area. 

The process starts with an initial consultation from a CandidPro provider. You can expect to receive your treatment box within the next few weeks. Candid treatment includes remote monitoring, which allows your orthodontist to check on your progress with DIY smile scans. All treatment boxes also come with a premium teeth whitening solution.

From start to finish, Candid aims to help you get straighter teeth without the hassle of repeated office visits.

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The Good

  • 6-Month Average Treatment
  • New Smile in 3 Steps
  • Advanced Teledentistry
  • Pricing & Insurance Options
  • New Dental Monitoring Tech
  • Positive Candid Reviews

6-Month Average Treatment

Customers can expect their treatment with invisible aligners to take an average of 6 months. However, the treatment time will greatly depend on the severity of your misaligned teeth. Most Candid treatment plans last 4–12 months.

Typically, an orthodontist will recommend invisible braces treatment to fix mild to moderate cases, where there isn't much need for extensive orthodontic work or metal braces seem unnecessary.

Candid expects most customers to be treated within six months. This is especially true for adults that once received braces treatment, but since have had minor teeth shifting over the years. Candid does not guarantee a 6-month treatment for all cases but mentions on its website that the treatment plan could take up to 12 months. Length of time will always vary by individual orthodontic cases.

New Smile in 3 Steps

  1. Show your teeth - Visit a local CandidPro provider for an initial consultation, scan, and treatment setup.
  2. Get your clear aligners - Your treatment box will be delivered right to your doorstep. This will include your clear aligners, monitoring device, and premium whitening foam.
  3. Check-in from anywhere - Your provider will track your progress with scans you take with your phone and monitoring device. You’ll need to check in every 14 days throughout your treatment. 

Candid clear aligners appeal to those who want the peace of mind of orthodontic oversight without the inconvenience of repeated office visits. Customers should schedule a visit with a local CandidPro provider to get an initial scan. Your provider will check to ensure that you’re a good fit for clear aligners. Once you have approval, your teeth scan will be sent off to the Candid team for processing and production. 

In a few weeks, Candid will send the complete set of clear aligners straight to your door along with a premium whitening kit to give you brighter teeth. Every 14 days, you will be reminded to send a treatment picture to your provider. This virtual check will help your doctor decide if they need to make any treatment adjustments. 

Advanced Teledentistry

Because of Candid's advanced technology, every treatment program is closely supervised by your local provider. This helps people who don’t have the time or desire to attend regular office visits receive proper help from a licensed orthodontist professional.

Candid's clear aligners are made with a thermoplastic called Zendura®; which is said to be stronger, more comfortable, and more transparent than clear aligners made from polyethylene terephthalate. Candid's aligners are also entirely free of BPAs, phthalates, and parabens. 

To ensure its aligners are of the best quality and that customers have a positive experience, Candid's aligners are custom-crafted by experienced orthodontists and 3D-printed here in the U.S to ensure accuracy and proper fit of their finished products.

Pricing & Insurance Options

How much does Candid cost? Pricing options may vary by provider, but the average cost of Candid aligners is much cheaper than Invisalign. That means you could save thousands of dollars by choosing Candid over Invisalign. Each provider will be able to set a price for treatment based on the duration and local competition. 

The cost of Candid treatment can be greatly reduced through insurance providers. Many CandidPro providers accept HSAs or FSAs and dental insurance plans from Aetna, Anthem Blue Cross Blue Shield, Empire Blue Cross, and others. 

New CandidMonitoring Tech

Worth $350, Candid's new dental monitoring technology is included with every aligner treatment. As part of the new offering, when you receive your aligners, they will also come with the equipment you need to take a 3D scan of your teeth through Candid's smartphone app. An orthodontist will use these scans to take a look at your teeth to ensure your treatment is on track.

Your orthodontist will check in with you every 14 days to check the status of your teeth, give you instructions on the next steps, and tell you when to change Candid aligners.

This dental monitoring gives customers peace of mind that their invisible braces process is working as it should and the end product they are hoping for is still on track. It also makes sure customers are not alone in their journey and that they always have support as if they were regularly seeing their provider in person. 

Positive Candid Reviews

More than 85 percent of Candid reviews are 5 stars with customers highlighting a quick and easy treatment process, great customer service, and fast results.  

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The Bad

  • No Money-Back Guarantee
  • Does Not Treat Severe Cases

No Money-Back Guarantee

Candid doesn't offer any money-back guarantees options, however the company does guarantee customer satisfaction in a different way. If you feel that the aligners aren't working to give you straight teeth, or you are not getting the positive results that you hoped for,

Candid will work with you to develop a new treatment plan, without additional charge — as long as a Candid affiliated orthodontist feels that a new treatment plan is advisable. Also, in the case that you are not eligible for Candid's teeth aligner services, you will receive a full refund. 

Does Not Treat Severe Cases

Customers should be aware that Candid does not treat severe teeth misalignment issues, spacing issues and bite correction. If your treatment plan exceeds 16 sets of aligners, you are beyond Candid's scope and the company might recommend you straighten your teeth another way (such as traditional metal braces).

However, if you have minor to moderate issues such as crooked teeth, protruding teeth, alignment or spacing issues, or discoloration, Candid can most likely help.

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The Bottom Line

Candid is helping people get their perfect smile in a more affordable way. The company's three-step process is designed to get customers approved quickly and on their aligner journey fast, without having to spend hours at the dentist's office. Between the extensive provider network and high-tech treatment monitoring technology, Candid aims to make the invisible braces process as simple as possible. 

Additionally, Candid has a strict policy when it comes to its dental professionals. Each professional must be a licensed orthodontist with at least 20 years of dental experience and at least 2-years of postdoctoral training with relation to teeth movement. This means you'll be getting a quality product created just for you by a veteran professional.

Be aware that Candid might not be the right company for you. If your teeth demonstrate an extreme case of misalignment and crookedness, then perhaps metal braces, or the alternative, may be more suitable for you. You may require more orthodontic care than the company will currently provide. 

Candid is a viable aligner company for those looking to straighten their teeth with clear teeth aligners. Although we recommend comparing this company to others in the industry to be sure you're getting the best treatment and price.

Check out Candid reviews below to read what customers are sharing about their experiences.

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Star Rating

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4.8

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1,809 Reviews

Review Breakdown

5 grade

89%

4 grade

5%

3 grade

2%

2 grade

1%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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mehatsea Los Angeles, CA

My treatment was supposed to take approx 5-6 months. I'm going into a year + now, and having to get a THIRD set of aligners. I knew this last set wasn't working over 3 months ago and called multiple times but was NOT allowed to communicate with a dentist and was told to keep on going with my current set. The first set came RIGHT away. Now that I'm trapped, the process of doing impressions/getting the aligners is closer to 2 months. People are friendly when you call but I think they are a friendly front for a VERY poor and understaffed medical/dental team. Lack of communication between client and orthodontist does NOT seem to be a good model for straightening teeth in any kind of efficient way. Maybe it's just about the profits? If they weren't significantly cheaper than other options, and I knew what I was facing going in, I would NEVER have signed up for all this.

4 years ago

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Callie Phelps Denver, CO

I have had several issues with my Candid experience. I have also submitted this to Candid, 6 weeks ago, and followed up each week, to receive no response from their team. Please note that if you are unsatisfied with your results, there is nothing to be done and they will keep your money. *Timeline* Expectation setting is so, so important when growing a product or brand. It sets the customer up for success and a good experience. I was told that I may be able to move from aligner to aligner every 10 days, meaning the minimum the process would take would be 4 months. Great! Of course, there's the chance that I stay in a few sets for longer, so I was thinking it would be 6 months at the most. Welp...here I am a year later and still not through all 12 sets. And I *GET IT* - we definitely don't want to move my teeth too fast and this has been the best path for me. But there is just no heckin' way that this process could have been completed in four months. I wear these bad boys every day and every night and haven't skipped a single day or night. If I had known that I would still be trying to complete the sets a year later, I would not have gone through with this process. *Quality of Product* I have had to stay in 3 of my sets for a long time. And those sets that I end up having to wear for a long time do not stand up to wear. They start cracking or fraying, which cuts up my mouth. I use a metal file to file down the cracky places, but why is this even a thing I have to do? *My Actual Smile Composition* Now that I am on the tail end of this whole process, I do not think I was a good fit for aligners. I think I needed to have a few teeth shaved down on the sides to create more space before trying to straighten my teeth. The aligners have pushed my teeth forward so they can all fit and be straight. This forward push has caused the outside of my mouth to look different. The space above and below my lips now sticks out because my teeth are further out. My teeth look GIANT now when I smile, unfortunately. *Messaging with the Scan Upload* I wish I were able to include a message with the upload of my scan to the ortho. I have chatted in when I need to, but it would be so much easier to include a message or question with the scan.

4 years ago

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schung Kapolei, HI

So far my experience with candid has been hit or miss. My treatment has taken 3x longer than anticipated and I was paired with an ortho that would not respond to my pleas for a reassessment for 6 months (the notifications I got just claimed I wasn’t wearing my aligners, when I’m reality the aligners weren’t right - how insulting and frustrating to be ignored for 6 months!) I finally got this resolved by INSISTING to do an in person scan, where my ortho finally had to face the facts that the aligners were wrong, not my use of them. Customer service is sometimes helpful and sometimes not depending on who you get. Unfortunately even if they are nice they usually didn’t have the power to help me with what I needed. In person is the same - hit or miss. I went to an LA location where the tech did not know what she was doing at all (she even said so because she was new and no one was monitoring her), and another location in Pasadena where I felt very comfortable and seemed MUCH more professional. The aligners DO work if everything is set up correctly, but if you have any problems and need custom care you are usually out of luck. I am currently still in treatment and happy with my results so far, but i wouldn’t recommend it for those who have funding for a more traditional orthodontist model.

4 years ago

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Ashley Adkins Sugar Grove, PA

The convenience of the chance to straighten my teeth at home is nice. Unfortunately, I don’t get to speak directly with my orthodontist if I have specific questions about a new set of aligners, my teeth, or other concerns in general. They say that’s what customer service is for (and that they are trained to answer any questions) but I would have more confidence in my treatment plan if I was speaking to someone with a medical degree. I’ve raised concerns to customer service and have felt that I’ve just been written off so they could get to the next person and that the “guidance” I was given may not have been the best.

5 years ago Edited September 14, 2021

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Reply from Candid

Hi Ashley. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

May. 24th, 2021

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Harker San Diego, CA

Set-up is great. The process is fine. Communication is abysmal. One step is taking 34 days as opposed to 10-14. I’ve been attempting to get clear advice from the orthodontist (who I sort-of doubt is real at this point) but can only reach support via “chat”. The chat app is not great. Customer service folks are nice, but they have never provided direct feedback from the orthodontist. There are about 3 canned responses: brush your teeth, wear your slingers 22hrs a day, use the chewies ‘more’ (but not too much). When you’ve been following that advice but your treatment isn’t progressing, it is extremely frustrating. I feel foolish and frustrated at the lack of information. If you want to talk to a robot for months, this is great—otherwise be prepared to feel frustrated.

5 years ago

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Reply from Candid

Hi Harker. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. We contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 5th, 2021

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Kim Hannay Schaumburg, IL

I'm honestly pretty disappointed. Part of why I chose candid over other services was the promise of direct access to an orthodontist. What it truly is, is access to a customer service rep who communicates with an orthodontist and then never gets back to the customer. I've been in my first set of aligners for over a month now, and can't move on to the next set until approval from the ortho who can't quite seem to get back to me. My first conversation with a CSR was a week ago. They promised follow up in 1-5 days. A few days later I had another conversation with a different CSR who promised follow up in 24-48 hours. I've still yet to receive any communication 4 days later. Being so early on in treatment, I'm eager to see how this plays out, but it's not a good look so early on. Additionally, After paying over $2,000 for treatment, I'd expect that Candid would provide enough supplies for the entirety of treatment. I recently received an email prompting me to purchase additional bottles of whitening/cleaner for the aligners. After using the recommended amount daily to clean my aligners, I can confidently say I wont have enough for the entirety of my several month treatment. Pretty disappointed at the nickel and dime after the cost of treatment.

5 years ago

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Reply from Candid

Hi Kim. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 2nd, 2021

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Annabel Tsang Frisco, TX

Good 1. Cost - Cheaper than Invisalign 2. Set up - Easy and nearly instant 3D mouth scan in the studio. Great studio experience. 3. $199 weekly scanning program that documents your progress. It's monitored by a virtual ortho. 4. When I lost a liner, I called for a replacement. I was supported right away and received the new one within days. Bad 1. Doesn't accept insurance ( I had Delta Dental) 2. HSA card with 2X the sufficient funds not accepted 3. No "legit" looking receipt. Your record of purchase is the same as buying a soda. 4. Customer service was horrid in 2019 when I got started. NO one picked up the phone or live chat. I did email them a complaint and they acknowledged the issue. 5. DO NOT miss the 30 day rule if you're not happy with your final result. This is 100% my bad for not reading the fine print. They'll charge you $800 IF you quality for "refinement". 6. Live chat wait times have gotten better but don't expect more info than someone looking up your order to tell you it's been delayed with no ETA...with no previous warning. The reps are not empowered to make decisions. The reps are allowed to repeat the website info like their policy. Overall I'm not happy because my bottom teeth are still crooked. Despite following the post treatment direction to wear my last liner every night, I still can't get my teeth to be perfectly straight. I wish Candid cared enough about their customers to be more flexible about the cost. There's absolutely no way it really takes another $800 to fix my teeth when they JUST asked me to pay $99 for another set of final liners. I'm reluctantly starting the refinement process to see if I qualify for additional adjustments. Just sucks to know if i like their recommendations my ONLY option is to cough up another $800. Looking back, I would have paid for Invisalign. It's supervised by a real ortho, covered by insurance, and accepts HSA.

5 years ago

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Reply from Candid

Hi Annabel. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Mar. 1st, 2021

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CF Vancouver, WA

I was initially very satisfied with Candid and was excited to get my teeth straight without getting braces. Once you pay for your aligners, good luck on getting them to do anything for you. They say that they will submit a claim on your behalf but I have called them once every few weeks asking them to submit a claim, they say ok great we will get that going for you, then nothing. My plan documents state I get 50% reimbursement for orthodontist services which is why I paid upfront. Now I can’t get reimbursed because none of their information is public ( so I can’t submit my own claim ) and they seem to flat out refuse to do so. Don’t bother with this company

7 years ago

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Mollie May Peru, IL

Customer service is all over the place. I will need to do something, and I complete it, but then get an email saying I still need to do it. I talk to customer service and one time the person says I’m good and another they say I’m not. I was on one step for over a month and they wouldn’t tell me why I wasn’t moving on. I wore them for 22 hours a day and wore my chewies, but every time I took my pictures they said to wear them and use my chewies. Very discouraging. I like the product, but you can find the same product with a different company and different customer service

5 years ago

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Reply from Candid

Hi Mollie. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jun. 15th, 2021

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Alaina Roberts Santa Clara, CA

No real communication with orthodontists. Just a really short message from them. Also I kept getting these emails saying my treatment plan was "on its way" but I had already received the retainers and was 2 weeks into treatment. It seems like the communication is all over the place. I really expected more professional help and I have not been getting it.

5 years ago

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Reply from Candid

Hi Alaina. Thanks for your feedback! We'll be sure to pass it along to our management.

Apr. 19th, 2021

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Lindsay Chevy Chase, MD

I’m now on my 6th month with only 4 slingers remaining and have seen 0 difference in my teeth. The notes from my Candid orthodontist can’t actually be real because they are literally the same almost word for word each month. Telling me use my chewies which I do and wear for 22 hours a day which I do. Mine fit snug for one day before loosening up and feeling like they are accomplishing nothing. Waste of $2,000 in my opinion.

6 years ago

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Reply from Candid

Hi Lindsay. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Oct. 27th, 2020

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Alyse Devos Marietta, GA

Customer service is nearly impossible to get ahold of. There are no follow ups. This is my third round of aligners. I have been doing this over a year and half. I do not feel like a patient I feel like a money pit. I will update this when done.

5 years ago

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Reply from Candid

Hi Alyse. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

May. 13th, 2021

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Rozlyn Fischer Waupaca, WI

I feel it was easy to do, and very non expensive. However the end result was not the best. I feel they you have straightened out a bit more, and the fact my teeth don't touch on one side means I'll have to go in to get something done about it.

6 years ago

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Reply from Candid

Hi Rozlyn. Thank you for your feedback. Candid and its affiliated orthodontists seek to provide high quality services. Because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 1-844-295-6915 or via LiveChat. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 2nd, 2020

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Marie Groover

My 3rd aligner had a tare in it and was flimsy. It was cutting my tongue and gums. Not the quality of the other aligners. When speaking to the care team about it, nothing was done. Would not recommend.

5 years ago

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Reply from Candid

Hi Marie. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Jul. 29th, 2021

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Mikaela niemasz-cavanagh Randolph, MA

The company has good customer service, however, after over a year of treatment, and a lot of movement in my teeth, I'm still not convinced that Candid actually works to straighten teeth.

5 years ago

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Reply from Candid

Hi Mikaela. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Mar. 1st, 2021

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Travis Burns San Diego, CA

It was alright. But my results were not as they said it would be.

6 years ago

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Elizabeth Emm New York, NY

In the beginning it was good, but coming to the end of treatment in my first set, communication and customer service was seriously subpar.

5 years ago

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Samantha Jonjo Everett, MA

My bite has been affected by using my aligners

5 years ago

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Reply from Candid

Hi Samantha. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Apr. 2nd, 2021