Name: IDX
Rating: 3.9

star star star star star

Deirdre Willin Northport, NY

You' re representative answered all my questions and was very courteous and knowledgeable.

8 years ago

star star star star star

Sherri Ardelean Greenwood, IN

i was given a lot of good information. Every thing was explained so i could easily understand.

8 years ago

star star star star star

Harvey L. Stoloff Fort Lauderdale, FL

John was Great. He took his time which allowed us to enter all the info we wanted to.

8 years ago

star star star star star

Sherry Sipe Kingman, AZ

every time I needed something John was there to help. I really appreciate it. thank you Sherry

8 years ago

star star_border star_border star_border star_border

Scott Robeson Lyman, WY

When you try to log in on your own computer, it still requires 2 steps, and they never send the code in a timely manner. You either are waiting forever, or you time out. So frustrating.

9 years ago

star star_border star_border star_border star_border

Dan Vestal, NY

This company is awful!! impossible to contact always high call volume useless!!! days late in notifications if you can even access to find out what the alert was. don't waste your money!!!

9 years ago

star star star star star_border

Alyssa Boren American Fork, UT

When there was a data breach we were automatically enrolled. So far so good. They have been very professional and easy to contact with concerns.

7 years ago

star star star star star

Joanne Bissell Apollo, PA

John I was extremely helpful in helping us to get our accounts open.

8 years ago

star star star star star

Ken Schenkman Seattle, WA

Excellent help and follow through. Highly recommend this service.

8 years ago Edited September 14, 2021

star star star star star

Jan Troshak Okemos, MI

John was very helpful when I needed help setting up a new password

8 years ago

star star_border star_border star_border star_border

Michelle

They have not fixed any issues that I disputed, it all stays the same. What good it was for me to get this I don't know. Gives me the same info as my credit report.

9 years ago

star star_border star_border star_border star_border

Tim Jacksonville, FL

Can never log into their site. the ridiculous two factor authentication is too slow. By the time I receive a passcode, the site session has expired.

9 years ago

star star_border star_border star_border star_border

Robin Bensinger Newport, KY

Horrendous and practically nonexistent. No help whatsoever. They cause more problems than they fix. Worst customer service in the history of the universe.

9 years ago

star star star star star

Sade b Oklahoma City, OK

This company helped me with identity theft to prevent it from happening. Great customer service!

4 years ago

star star star star star

Mark Kelley Torrance, CA

Susan/Andrew were XLNT / enrollment help

8 years ago

star star star star star

Lynn Harris Mechanicsburg, PA

Very nice & patient in walking me through the process.

8 years ago

star star star star star_border

Sally Stilli Camp Hill, PA

Trevor was very helpful and took time to explain things for me.

8 years ago

star star star star star

Daniel OShea Oak Lawn, IL

Trevor was great and helped with all my needs

8 years ago

star star star star star

Moreen Lily Hunsberger Bethlehem, PA

John was very informative and helpful.

8 years ago

star star star star star

Becky Dallas, TX

Easy to follow, understanding and very patient.

8 years ago

star star star star star

craig boldman Winterset, IA

Rep. was very diligent and helpful with my questions

8 years ago

star star star star star

Cynthia Ruth Neal Macomb, MI

Very helpful and answered all concerning questions.

8 years ago

star star star star star

Eileen Marimow Stamford, CT

The agent I spoke to was very helpful with the enrollment.

8 years ago

star star star_border star_border star_border

John Schomaker Melbourne, FL

I was HACKED in 2018 and I was not even notified by MyIDCare.

7 years ago

Reply from IDX

Hello John,

I hope this email finds you well.

I wanted to reach out as we received your concern on Best Company’s website. We truly apologize for your experience and want to see how we can improve it.

Is there a good time we can reach you?

We sincerely appreciate your membership and thank you for giving us the opportunity to provide a better experience.

Thank you,
MyIDCare

May. 8th, 2019

star star_border star_border star_border star_border

Rick Irmo, SC

Notifications are vague. Reports are confusing. Long waits to get to customer service.

9 years ago

star star_border star_border star_border star_border

GEO BJ Washington, DC

MYIDCARE, IS THE WORST COMPANY nation wide , bad service and the worst customer service ever .

9 years ago

star star star star star_border

Karaya Las Vegas, NV

Full protection, really private! I recommend!!!

4 years ago