Trakstar Performance

Author: Jenna Vasquez

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The Good

• Comprehensive program
• Customizable
• Website
• Pricing
• Reminders
• Experience

Trakstar is a performance based software that helps companies track all of their internal employee performance appraisals between managers, partners, customers, and colleagues. They provide a comprehensive program that is easy for employees and managers to access and contribute to. With the ability to track all employee performance records in one easy location employers can better understand the abilities and goals of their employees and direct the success of their company quickly and with ease throughout each year. Not only does Trakstar allow for employee performance reviews but it allows departments to monitor their managers and see how each manager is rating their employees though their Rater Bias Report to help find patterns in reviews to make sure that managers are equally assessing each employee on a unbiased level. Trakstar is customizable with the ability to ask open ended questions or use rating scales that can be configured in a variety of ways or with default settings with standard rating scales. It also produces reports that can be viewed multiple different ways so that reports are easy for everyone to view and understand. The Trakstar website is very user friendly and reflects the ease of use of their product. They have a very detailed support page with multiple helpful resources for their users to benefit from. They offer multiple forms of support, such as; online support, phone support, video tutorials and webinars. Their pricing is dependent on now many users will be accessing the software and is easy to determine simply by using their online calculator. There is also an additional add on which allows both customers and employers to review employees called 360 degree appraisals. These 360 degree feedback appraisals allow for anyone with an email address to add their feedback to the employee appraisal. The process is easy for customers to use and gives meaningful insight into employee performance from the perspective of those interacting directly with the employee. The software also provides reminders for managers and employees so that reviews are performed on schedule and on a regular basis. This allows for managers and employees to constantly be working towards goals that they have agreed upon at the time of their appraisals that can be tracked along with their employee position plan. These goals can be recorded as measurements which allow employees and managers to regularly track progress toward their goals. These measurements are easy to track and with the help of Trakstar managers and employees can see their progress numerically, both with percentages of completion and dates within goals need to be reached. Individual measurements can have their own tasks and email reminders. Trakstar also provides managers and employees the option of taking notes during the appraisal cycle. These notes can be private or visible to anyone who can see the appraisal document and allow for a comprehensive view of how each employee progresses through every review year. Trakstar has been able to grow within their 14 years of business with their clients. Their history shows how they are continuously looking to progress with their market by updating their product to meet the needs of their customers. They listen to those they service in a variety of different ways, from simply changing their company name to better relate with their customers to constantly adapting their software to be functional in the ever changing professional environment.

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The Bad

• Limitations
• No guarantees

Trakstar was a company we found very limited negative aspects of. Trakstar is a very useful product within in its market. They fill a very specific need within the entire Human Resource market however, are limited to review performance only. While very helpful from a Human Resource standpoint they do not encompass a full view of all employee tracking needs. For someone who is looking for complete Human Resource software, this is not for you. Trakstar is also not listed as being a good support option for large enterprises. Trakstar cannot guarantee how well it will be received by those with in a company and how often it will be used. It is up to a company to decide the value they will put into the software and how they will benefit from its use. Some companies have found that it is embraced by some and used frequently to drive employee enthusiasm while others use it only on their recommended annual and semi-annual reviews.

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The Bottom Line

Trakstar would be a great benefit to any company who is in need of an up-to-date employee review system. While they do have some minor limitations, they do offer a comprehensive program that allows employees, as well as managers, responsibility over the goals they strive to reach as members within an organization. Keeping everyone within a company informed and aware of their expetations creates a healthy, driven, atmosphere where people want to be successful because they know what is expected of them and therefore know how to succeed. As employees and management work together for the same goals they produce more and are happier within their positions. Trakstar allows each employee to work directly with their managers on a personal level and opens the door for goal oriented communication. They also provide the right kind of tracking so that employees have security in knowing they are being assessed fairly on well developed personal and companywide goals.