ADP
3.7
5.4
Overall Score
Author: Jenna Vasquez
LAST UPDATED: March 5th, 2022
Automatic Data Processing (ADP) is a global provider of cloud-based human capital management (HCM) solutions that unite payroll processing, talent management, time tracking, tax filing, benefits administration, and other essential human resources services. ADP’s 70 years of experience has made them a leader in business outsourcing services, analytics and compliance expertise. The company has been named to FORTUNE Magazine’s “World’s Most Admired Companies” list for 14 consecutive years. It serves more than 860,000 businesses in 140 countries.
The Good
- Package Options
- Good for Any Business Size
- Free Resources
- Accessible Customer Support
Package Options
ADP offers a variety of human resource services and software solutions. It helps both U.S. and global companies align their talent with their business goals through enhanced recruiting, development, compensation, retention, and succession strategies. Whether you’re a small business owner, the VP of Human Resources at a major corporation, or anything in between, ADP has the HR software you need.
Comprehensive HR Software
- ADP Workforce Now — This single-database solution combines payroll, talent management, time management, benefits administration, and analytics. Multiple package options allow you to select the best option for your business size and budget.
- ADP Next Gen HCM — This comprehensive and customizable HCM platform combines cloud-based technology with data-driven insights in order to evolve and grow with your business. You will need to speak with an ADP representative for package and pricing information.
- ADP Vantage HCM — This all-in-one, open-architecture solution is designed for U.S.-based multinational businesses. You will need to contact an ADP representative for pricing and package information.
- ADP Enterprise HR — This HCM solution was created for businesses with 1,000+ employees. In addition to the core HR features, you can choose add-ons that fit your company’s specific needs.
- ADP Comprehensive Services — This service combines ADP’s all-in-one HR software plus outsourcing options so your in-house HR team can focus on big-picture strategies and goals.
Payroll Software
- RUN Powered by ADP — This web-based payroll solution is designed to make small business payroll processing quick and easy. It offers multiple package options so you can select the features and price range that fits your business’s needs.
- Wisely by ADP — This all-inclusive paycard program integrates with your payroll system. Instead of direct deposit or checks, employees receive paycards with off-cycle pay capabilities.
- ADP GlobalView Payroll — This payroll service helps large multinational businesses deliver a compliant payroll process across multiple countries. It can integrate with existing HCM software from other popular vendors.
- ADP Celergo — This global payroll solution centralizes your international payroll data into a single system of record. It easily integrates with HCM software from other popular vendors.
- ADP Global Payroll — This payroll service combines features from ADP GlobalView Payroll and ADP Celergo so you can manage global payroll for any size of multi-country business. You will need to speak with an ADP representative for pricing information.
- ADP Mobile Solutions — This mobile payroll app allows your workforce to easily access important features like payroll, time management, benefits and more. The ADP mobile app is available to download on the Apple App Store and Google Play.
Outsourcing Services
- ADP Comprehensive Outsourcing Services — Outsource payroll, talent management, time and benefits administration to a designated team of specialists. Designed for large businesses.
- ADP TotalSource — Outsource your human resources, employee benefits, regulatory compliance and payroll tasks so you can focus on running your business. Designed for small to midsize businesses.
Other Solutions
- ADP SmartCompliance — This cloud-based tool combinatines technology and services in order to cover your compliance needs. It is organized into modules that can be customized and scale as your business grows.
- WorkMarket — This solution allows you to manage and pay all your 1099 contractors efficiently while ensuring compliance. It can integrate into most HCM systems or cloud-based enterprise apps.
- Compass Powered by ADP — This is an email-based assessment and coaching tool that helps organizations drive leadership development. Employees can complete assessments in less than five minutes and read coaching emails in under two minutes.
- StandOut Powered by ADP — This talent activation solution helps team leaders engage employee’s natural talents to increase performance. It is designed to measure and improve employee engagement.
- ADP DataCloud — This solution allows you to compare your workforce data to market averages. Averages are determined from anonymized data from ADP’s U.S. client base of more than 30 million employees.
Good for Any Business Size
With such a wide variety of package options, ADP’s software solutions have the structure necessary for large businesses, but also the personalization and simplicity small businesses desire. If you are not certain which ADP solution is right for your business, you can always speak to a representative about your specific needs and get a free quote.
Free Resources
The ADP website has a robust resource center that anyone can access. Resources include the following:
- payroll tax guides and forms to assist you with tax filing, record keeping, etc.
- case studies detailing how different human resource solutions helped businesses maintain compliance, increase employee engagement, save time, etc.
- webinars, blog articles, and white documents that provide helpful insight on HR services and responsibilities.
- information and/or registration for virtual and in-person events ADP is hosting or attending
If you are on the fence about utilizing an ADP system, these resources can be an effective tool in determining if it’s a good fit for your business.
Accessible Customer Support
ADP offers customer support 24/7 with the majority of its services. Clients can contact its support offices in many ways, including phone, email, and live chat. This creates an easy and friendly client experience. The website also provides answers to frequently asked questions for both employees and administrators for simple troubleshooting.
The Bad
- Free Trial Limitations
- Unresolved Customer Problems
Free Trial Limitations
ADP only offers a free trial on their payroll solutions which doesn't give business owners and HR professionals a chance to try out its more comprehensive and less common HR tools.
Unresolved Customer Problems
ADP is a large company that serves hundreds of thousands of businesses worldwide. While this speaks to the success of its products and services, it also presents unique challenges when it comes to providing customer support. Clients complain about having to call one number for tax purposes, another number for hours, another number for regular payroll, another number for customer service, etc. There is a pattern in the one-star reviews of clients feeling like they are getting the "runaround".
While ADP solutions can be used on most internet browsers, it works better with some as opposed to others. Clients need to take this into consideration before taking on their services.
The Bottom Line
ADP provides some of the most comprehensive HR software solutions on the market and is well-known as a payroll provider. It is well adapted to the market and offers a large variety of helpful options for companies of every size. It also offers packages that allow clients to pick services based on their needs. Using a good human resources software provider can help you save time and money. However, clients have complained that their customer service help lines are not as easy to use as many would like.
Overall, ADP provides a great client experience for those looking for comprehensive help with their HR management. It offers many different options that can help companies streamline their employee management systems; however, each individual company will need to make sure that they are getting the services they need.
For more information on the software powered by ADP, see the ADP reviews that customers have left below.
Was this content helpful?
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Michael Knapp Philadelphia, PA
No customer service at all. During difficult Covid -19 times as a small business owner I needed to terminate my 401k plan. Employees needed their distribution and as a business owner I could not afford the monthly fees. I was told and verified that ADP had the ability to waive the $1500 termination fee if I terminated the plan. Jorge a supervisor with ADP made the decision that ADP not waive the fee, however during a conversation with a previous company rep a supervisor verified that the fee would be waived.
Very cold no empathy, just worried about their $$. Wish I would have seen their 2.0- rating on Google before using them. If you are a small business owner, avoid them like the plague.
6 years ago
Reply from ADP
Michael,
I am very sorry to hear this. We at ADP are working very hard to accommodate our clients' needs during this very challenging time. Upon receipt of your review, I escalated this matter to management in our Retirement Services group and understand this matter has been resolved to your satisfaction. Should you need anything else, please let us know.
Thank you,
Christine / ADP Client Experience
I am very sorry to hear this. We at ADP are working very hard to accommodate our clients' needs during this very challenging time. Upon receipt of your review, I escalated this matter to management in our Retirement Services group and understand this matter has been resolved to your satisfaction. Should you need anything else, please let us know.
Thank you,
Christine / ADP Client Experience
May. 15th, 2020
Michelle Grove City, PA
We started with them June 1 2019. We had a bad experience with ADP, from day one we had tax errors, numerous amendment issues, unpaid taxes and penalties. We stopped service Feb 2019 after having to block our bank accounts due to unauthorized transactions for “amendments”. It took months to get an answer as to where our Jan and feb 2020 taxes are, only to be told in April 2020 they have w/h some taxes due to another amendment, but they never told us?? It has been months, we have never heard anything from them regarding any amendment or otherwise. We have since heard and read bad reviews, local and otherwise but unfortunately too late. Very unprofessional, unorganized and untrained.
6 years ago
Reply from ADP
Michelle, I am very sorry to hear this. Upon receipt of your review, I escalated this matter to the management team who oversees your account and understand they are working with you on this matter. Should you need anything else, please let us know. Thank you, Christine / ADP Client Experience
May. 15th, 2020
Super Steph Taylor, MI
If I had a choice I would not affiliate myself with them. They will cost you thousands. For a payroll company, you would think they could do math or that tax withholding would be second nature. Speaking to a representative is almost impossible unless you have your employers ID number and they give you permission. Problems will still continue and the representative I spoke with was not only not knowledgeable, but insulted me. Definitely far from professional. If you want to be fined from the IRS, be treated poorly, and cause stress and issues within your company- this would be the resource for you.
6 years ago
Reply from ADP
Hello Steph, I am sorry to hear of your experience; I can assure you this is not representative of our service. I would be happy to have this situation reviewed by a service leader in your processing center. To do so, please provide me with your company name, client identifier, and your contact information by responding via Private Message on this site. Once I have this information, I will be happy to have your concerns reviewed. Thank you, PD - ADP/Client Experience
Apr. 9th, 2020
Adelina Samuels Roslyn, NY
I don’t have anything positive to say about their performance levels. Ever since I have solicited their service, it was nothing but a nightmare! Their negligence to client’s needs cost my business money. ADP failed at easing the process of handling my company finances and tax responsibilities; which is why I have hired the ADP. They became too big and too busy for their clients. Waiting time on the phone call for an easy quick question is always more then 40 minutes. It’s extremely inconvenient. Additionally, they have a lot of agents who handle your case and one agent could give you a completely different information from another.
6 years ago
Reply from ADP
Adelina,
I am very sorry to hear about your experience. I will escalate these concerns to the management team who oversees the servicing of your account, to research & provide feedback internally as needed. They will contact you with any questions. I appreciate you taking the time to provide this feedback.
Thank you, Christine / ADP - Client Experience
I am very sorry to hear about your experience. I will escalate these concerns to the management team who oversees the servicing of your account, to research & provide feedback internally as needed. They will contact you with any questions. I appreciate you taking the time to provide this feedback.
Thank you, Christine / ADP - Client Experience
Mar. 30th, 2020
Michael Maus Charlotte, NC
Employees cant change their login info on their own. So every week expect to be bombarded with a line of employees that need their password changed because they cant change their passwords on their own to get their online pay stub.
Also be aware that if you leave ADP...24hrs after your service ends...YOU HAVE NO ACCESS TO ANY PAST RECORDS. You want your last pay stub before you switched from ADP?, has it been 25hrs since you ended your service? Yes it has...ok then nope you get nothing...you want last years tax info...nope...You get nothing.
Want to have your employees call the support phone number to get help...nope. There is no phone support for employees. They have no ability to talk to a live person about anything. You have to do EVERYTHING for EVERYONE.
What a joke!
But they do have a nice user portal design...so I guess you can look forward to that.
6 years ago
Reply from ADP
Although we understand the inconvenience of employees who have password trouble, at ADP we take the security of personal data very seriously. It is also due to security reasons why we don't allow employee's to contact ADP directly for data. Contractually, our clients (the employer) maintains this control.
Jan. 9th, 2020
Jessi Eden Prairie, MN
ADP service is horrible. Our initial implementation team was completely not collaborative. They made assumptions which caused set up errors and then did nothing to help us fix them. Once we moved to our account manager she is very nice but forgetful and clearly lacks knowledge necessary to answer basic questions. Additionally she doesn't seem to be up to date on the internal ADP processes. Telling us we have to go through her to set up earnings and deductions after the new release specifically calls out that you now do not have to do that.
We have now started moving to the comprehensive service model and the implementation project manager is terrible. She is defensive, continues to answer all questions with a stock answer rather than providing explanation and does not provide requested or promised items.
I could write off one bad experience as a bad apple but all of the reps we have had being terrible makes me unlikely to ever use or recommend ADP in the future.
7 years ago
Reply from ADP
Hello Jessi,
I'm sorry to hear about your situation and this is not the experience we expect you to have. We would be happy to investigate this further, to do so I'll need more information from you. Please Private Message me using this site as much of the following information you can provide: your full name, your contact information, your company's Federal Legal Name, Employer ID Number or other client identifier. Thank you, PD - ADP/Client Experience
I'm sorry to hear about your situation and this is not the experience we expect you to have. We would be happy to investigate this further, to do so I'll need more information from you. Please Private Message me using this site as much of the following information you can provide: your full name, your contact information, your company's Federal Legal Name, Employer ID Number or other client identifier. Thank you, PD - ADP/Client Experience
Oct. 16th, 2019
c Saint Paul, MN
They are the most incompetent careless company. I spent hours on the phone with the reps who don't seem to care about resolving the issues and I am still trying to clean up the mess created by their mistakes. I have to talk to different reps every single time I call and they don't have a follow-up.
Got fined by the state because of their lack of care and delay.
They also try to push products/services on you and waste time talking about it.
Does ADP require their employees to be incompetent and careless?
It's clearly evident that ADP does NOT care about customer care. I'm sick and tired of trying to resolve issues because of ADP's mistakes. If I could, I would give them ZERO star rating.
7 years ago
Reply from ADP
I am very sorry to see the experience. I would like to get this to our service leaders to address all concerns. Could you please private message us your company code, company name and region as they show on ADP documents? Thank you JC
Aug. 12th, 2019
Roger
I work with a state agency for unemployment insurance. We regularly get power of attorney forms from ADP through normal channels, so we can speak with ADP on their clients' behalf. No problems. If there is no power of attorney on file, they willingly send it through the normal modes of operations. However, every time I receive a call from a Kevin (maybe a mid- level manager from the San Dimas office), we don't have a POA for a particular client and he throws a tantrum if we don't give him their clients' unemployment insurance account number and rates for the year, citing privacy issues. Then, he tries to expedite the POA process, when the are hundreds of other businesses who are willing to wait their turn.
7 years ago
Reply from ADP
Sorry to see this. If you have the persons full name please do send to us via private message so that we can reach out to them for coaching. JC
Aug. 7th, 2019
JP Mesa, AZ
We are a small business and we hired ADP to do our payroll for 2 employees. When they sent us our W2 forms for the tax year of 2018 they had one of the employee's social security number wrong. I called and made them aware of this error and I double checked the W4 forms we submitted to them when we first hired them. All numbers were correct. Having the wrong social security number on a W2 tax form is a serious mistake. They reissued the W2 with the correct social security number and then they charged us for correcting their own mistake and debited our account without our permission to do so. When I called ADP to try and clear up this matter, the manager that I spoke with, Brandon B, said that he could not help me because it was not his job. He transferred me to client services which could not help me either. I do not and will not ever recommend this company to anyone. Whenever I would call to ask a question, I had to wait on hold for over an hour sometimes just to talk to someone who didn't know anything and couldn't help me.
7 years ago
Reply from ADP
Hi JP we are sorry to see your experience with us. If you could please private message us your name, company name, company code and region as they appear on ADP documents we will have the appropriate service leaders reachout to you to address. JC
Jul. 26th, 2019
Grant S Vancouver, WA
I would like to start this out by stating that the positive reviews on here cannot be real. You see the average words per review is so few compared to the negative reviews. I hope those who read these can see this.
We are a CPA firm who was contacted in December of 2018 by ADP to outsource our payroll to them through a wholesale offer beginning in January of 2019. We decided to give it a try which is by far the worst experience we have ever had. The reason we decided to use ADP was they said they could handle multiple jurisdictions easily because we border two states and our clients send employees to two states. In the end they couldn't easily handle multiple jurisdictions. The process to get "on-boarded" was horrific spending as much as 10 hours on the phone a day, working 40 hours a week ONLY with ADP constantly pointing out their mistakes. They would incorrectly input tax rates or just completely make them up. YES, MAKE THEM UP!!! A few mistakes are understandable, but mistakes on every single client is unreal. I spent more time reviewing ADP's work for mistakes than anything else. After I thought everything was good to go, now I become tasked with entering all the data. I was told everything would be streamlined, which definitely was not the case. After one month of continuous errors and fees incurred for these errors such as incorrect bank account numbers which were input incorrectly by ADP staff and were hidden from review, we decided to fire ADP. We were told that all fees incurred would be waived by ADP since they were solidly aware of all of their errors.
We thought that would be the end of the errors, but oh were we WRONG! We submitted termination papers per ADP policy for all clients prior to the deadline but were still charged the monthly fee which we were told would be waived already. This meant more time on the phone trying to figure out why ADP is charging us for services we are not using. Eventually they cleared the charges.
Now into March, we receive another invoice stating charges for clients who have not used the service since January 2019. After spending more time on the phone with them, they were able to see the charges and eventually reverse them.
Now into May 2019. I remind you that all clients have been "officially" terminated from ADP in January and again "officially" terminated in February and again "officially" terminated in March. ADP illegally and without any authorization, since all clients have been "officially" terminated, debits money from our clients account. ADP TOOK MONEY FROM A BANK ACCOUNT THEY HAD NO AUTHORIZATION TO DEBIT!
We are still currently dealing with this situation as ADP says they debited it and remitted it to the state at the state's request. Oregon State does not request funds from a third-party ever, especially without contacting the actual client and especially when the account has been in positive balance for years. ADP then backtracked and said it was not an invoice from Oregon but that the funds went to Oregon so we will have to get them from them. ADP has missed the point about ILLEGALLY taking funds. Whether funds are accessible, it is still illegal to move funds without authorization. Our next step is to contact a lawyer.
I hope other's read through the 1 STAR Reviews on this site and all the other sites this is published and if you still decide to use them. Good luck.
7 years ago
Reply from ADP
Grant,
I am very sorry to see your concerns. We would like to assist you in addressing. Could you please private message us with the name of your company, company code and region as they appear on any ADP documents and I will have our service leaders research and address.
Sincerely,
jc
I am very sorry to see your concerns. We would like to assist you in addressing. Could you please private message us with the name of your company, company code and region as they appear on any ADP documents and I will have our service leaders research and address.
Sincerely,
jc
Jul. 15th, 2019
david
they suck. the customer service is garbage. ive gotten the run around for over two weeks and can't access my funds. they are doin a terrible job of sending the checks to help but they havent shown when they said they would. and im not talking just one day. It's been a few days since i should have received my checks. Ive even talked to a supervisor and they said there is nothing they can do. this is sad. this is after they cancelled my card without an email or any type of notification that there may be fraudulent charges on the account. I verified the charges were correct but they cancelled the card any way. Im thinking heavily about finding a lawyer to help settle this for more than what is on my account. this is the worst company ive ever had to deal with. BY FAR!! this isn't all of it. i am just tired of typing and over all this bull!
7 years ago
Wendy
I called on May 9th, and talked to Carol M, I requested she update our checking account due to fraud on our checking account. I sent her the voided check to update and asked if I need to call to make sure it was done to which she replied." that is not required" .
Well, lo and behold I get the payroll checks 2 weeks later May 23rd, and Ms M failed to update the checking information for our payroll checks. When I called and talked to customer service rep Mike, he basically told me " to bad, so sad" we can send you payroll Saturday or Tuesday and no you can’t talk to a Supervisor because we do not have any here working" .
Now this morning, they call to tell me , “we just wanted to tell you, you can’t have your payroll today, anything else we can do for you ?” Took 30 minutes of my time for a bunch more lies, this time from Juan, who claimed to be “ Carole’s Supervisor”. He apologized for her not doing her job, but again, “ there is nothing I can do”. They seriously need to take responsibility for all of their “ mistakes “ and make things right . Their dependability rating is a zero.
THEN on top of that.. I received a call and a letter from the Tax OFFICE, that ADP did not file and pay the employment taxes they collected from us. When I called to see what the issue is, I was told someone will get back with me in 10 days to 2 weeks, sorry.
If they didn’t pay my taxes, where is all the money they took from our account for the taxes.
There is no customer service with the company..
7 years ago
Reply from ADP
Wendy,
I am sorry to hear about your experience and would like to help. If you could kindly - via PRIVATE message - send me your company name, contact information and/or ADP Client Code, I would be happy to coordinate follow up on this for you.
Thank you,
Christine / ADP Client Experience
I am sorry to hear about your experience and would like to help. If you could kindly - via PRIVATE message - send me your company name, contact information and/or ADP Client Code, I would be happy to coordinate follow up on this for you.
Thank you,
Christine / ADP Client Experience
May. 29th, 2019
Ashley Atlanta, GA
Our company chooses to use ADP to complete payroll services, with the new update we have experienced numerous issues. Every time that support is contacted to resolve these issues the representatives are very sarcastic and rude. It seems pretty clear that they do not care about their customers OR how they speak to them. If this happened once or twice I would not be writing a review but this is consistently every time we call for support. It is bad enough that we cannot access what we need on the website we pay for, being talked down to when asking for help just makes it that much worse. Would love to see customer service improve.
7 years ago
Reply from ADP
Ashley,
I am very sorry to hear about your experience and would like to help. If you could kindly, via PRIVATE response, confirm the company legal name and/or ADP account # for me, I will get right to work on this for you and get the right folks engaged on this end to assist.
Thank you,
Christine / ADP - Client Experience
I am very sorry to hear about your experience and would like to help. If you could kindly, via PRIVATE response, confirm the company legal name and/or ADP account # for me, I will get right to work on this for you and get the right folks engaged on this end to assist.
Thank you,
Christine / ADP - Client Experience
Jan. 3rd, 2019
Brandon Barrow Capitol Heights, MD
I am having the most trouble getting my money back from this company. Because someone stole my card and used it. Now there tell me they can’t give me a Provisional credit so I can keep my stuff in storage. They are not concerned at all about my issue. They transfer me to a supervisor that can’t do ANYTHING to accommodate me. They tell me I have to wait on a paper that takes 10 business days to arrive. My storage is due on 9-11-2018. I ask them if they can fax me the paper I’m suppose to sign they said no that can’t be done. But I can fax the paper back to them once I receive it. It seems like all the steps they are taking to get me my money back seems like a stall tactic. I am very upset 😡 with this company. I do not recommend anyone use them at all. Unless of course you have time and money to waist
8 years ago
Reply from ADP
Hello Jeff,
I am sorry to hear of your experience; I can assure you this is not representative of our service. I would be happy to have this situation reviewed by a service leader in your processing center. To do so, please provide me with your company name, client identifier, and your contact information by responding via Private Message on this site. Once I have this information, I will be happy to have your concerns reviewed.
Thank you,
PD - ADP/Client Experience
I am sorry to hear of your experience; I can assure you this is not representative of our service. I would be happy to have this situation reviewed by a service leader in your processing center. To do so, please provide me with your company name, client identifier, and your contact information by responding via Private Message on this site. Once I have this information, I will be happy to have your concerns reviewed.
Thank you,
PD - ADP/Client Experience
Mar. 30th, 2020
George Los Angeles, CA
ADP is the the worst of the worst indeed! ADP makes its own rules and regulations and it does not take responsability for its own actions. calling adp does take you anywhere for its employees are negligent and incompetent just like ADP itself.
I lost the Aline card where all of my wages were and the only way to acess them was through a paper check that came along the aline card in the same envelope and that ADP had to validate in order to redeem the check- I called ADP and ADP itself validated the check so I went to deposit the check into my bank's atm but sevaral atms rejected the check then I called ADP who assured me that there was not any issue with the check. Later, a bank associate helps me out with the deposit process and the bank associate assures me that the check would only take one business day to be cleared.
I was in for a great surprise the next morning for when I check BOFA's app; there was an announcement that said that the check's funds would be realised in 12 days so I called and called; I even showed up to the branch to no avail since BOFA refused to give me the check or to expedite the deposit process.
Back then I had just given ADP the first warning because ADP had caused another major issue and I was in communicating with someone in a high level position from ADP. Therefore, I had this woman help me out to sort things out with bank of america and we had a conference call with BOFA. I was put on hold with background music and when I got conected; this ADP representative was already talking to the bank and everything was fruitless so I request to be transferred to a bank manager and the background music comes again- once again, this adp woman was already talking to the bank manager by the time I got conected and this talk proved to be useless since nothing was solved. The bank manager gave the most ridiculous excuses and made a pitch tone when she said "by law". When we got disconnected from the bank; this adp representative says that the bank had the right to seize the check but the actions of this woman were misleading. Therefore, I called the bank many times and the different bank assosiates were consistent that the one causing the delays was ADP and how long it would take for the funds to be realised was ADP itself. Because all of my wages were in that Aline card and because ADP intentionally detained my funds for 12 days; I became indebted with credit that a third party granted and that I was forced to take since I was left without any money for 12 days. This situation also forced me to give bank of america a warning which I did to prevent that bank of america and ADP join hands and also to prevent that bank of america would endorse ADP's lies.
During my predicament, I also called ADP and two times two different ADP employees made fraudalent claims saying "you cashed the check" when the funds were intentionally delayed and the last time I called an ADP employee said that the matter had already been resolved by ADP internal affairs and no further comments were needed so in other words ADP thinks that it does not owe me an explanation for its misleasing actions that caused many troubles and which put me in a great predicament.
ADP'performance is unacceptable and its actions are questionable.
8 years ago
Kate Finch
If I could give zero stars I would. ADP made an error on our employees W-2 and all our employees have asked them, in vain, to make the correction and to date, a month after the deadline, they have completely ignored our requests - so none of us can file our taxes. It’s utterly disgraceful that they can’t get their act together and do what is legally required of them!
4 years ago
Reply from ADP
Hello Kate,
I'm sorry to hear about your experience with our service. I'd like to have a service leader look into this and reach out. Could you send a private response with your name and contact information, company name and location, and company ID if available?
Thank you, NW- ADP Client Experience
I'm sorry to hear about your experience with our service. I'd like to have a service leader look into this and reach out. Could you send a private response with your name and contact information, company name and location, and company ID if available?
Thank you, NW- ADP Client Experience
Mar. 1st, 2022
Gary Brandt Jr Everett, WA
I used ADP for my business. I canceled their services at end of quarter 2 2019. They continued to bill me or attempted to bill me into quarter 4. I made numerous calls informing them that I cancelled services due to errors in filing of ESD SUI accounts. It was supposed to be corrected on multiple occasions. I recieved email today that I was turned over to collections. All in all very poor service and handling of issues. Next step is getting company attorney involved.
6 years ago
anjelina dsilva Toronto, ON
It may be cheap but ADP is the worst thing to happen to any company.
They have a 100 departments and the call gets transferred to different departments every single time. Please go with anyone but ADP. It slows your day to day work by a huge percentage because everything freezes on the system. even for a small question or issue i was on call for 30 min and spoke to 4 people. this is just to change the name of a job posting which their system wont allow you to do by yourself.
6 years ago
Reply from ADP
Hello Anjelina,
I would like to have someone contact you to address your concerns, but I would need to identify you as an ADP client, so I can get the request to the correct ADP Service Center.
Please private message me with as much as you can of the following and we'd be happy to investigate this: ADP company code and branch (2 digits) or Service Center (4 digits starting with 00), Customer Number, Federal Legal Company Name, FEIN, your phone number, your e-mail address.
Kind regards,
RP - Client Experience
I would like to have someone contact you to address your concerns, but I would need to identify you as an ADP client, so I can get the request to the correct ADP Service Center.
Please private message me with as much as you can of the following and we'd be happy to investigate this: ADP company code and branch (2 digits) or Service Center (4 digits starting with 00), Customer Number, Federal Legal Company Name, FEIN, your phone number, your e-mail address.
Kind regards,
RP - Client Experience
Feb. 6th, 2020
Michael Mulligan Portland, OR
Company I worked for used ADP for payroll to retirement.
No payroll issues that I'm aware of.
Retirement services were extremely frustrating to deal with.
There was one retirement specialist in Portland who never answered his phone or returned calls (within a two week time frame).
When I retired it literally took three months to get my 401 check out of them. Approximately five hours spent on the phone, usually to India, to get my money.
7 years ago
Reply from ADP
Hi Michael, I'm sorry to hear about your experience with our support staff and the challenges you faced. We would be happy to investigate this further, to do so I'll need more information from you. Please private message me on this site as much of the following information you can provide: your full name, your contact information and your 401(k) plan number. Thank you for taking the time to share your experience.
Regards, Pauline - ADP Client Experience
Regards, Pauline - ADP Client Experience
Sep. 6th, 2019
Jesse Denver, CO
This company advised my employer to fire me while I had whistle blower protections. They told the company to cover for abusive employees and terminate employees who complain. This was after I brought it to the company's attention that there were questionable accounting practices and that they were engaging in sexual discrimination against male employees (on behalf of the Human Rights Campaign) which was apparent in emails that were circulating. Why anyone with the faintest common sense would
7 years ago
Reply from ADP
Hello Jesse, The situation as you describe it sounds concerning. We would be happy to investigate this further. In order to get this to the correct escalation group for further research, I'll need more information from you. Please private message me on this site as much of the following information you can provide: your full name, your contact information, your company's Federal Legal Name, Employer ID Number (found on W2 with the following format: xx-xxxxxxx). Thanks, Rick - ADP Client Experience
Aug. 15th, 2019
Margarita Sos Paradise Valley, AZ
We recently switch our payroll from Wells Fargo to ADP and it's NOT at all a positive experience. Our 'Rep" Jill K who was very nice the first time we met her is invisible from day 2.
When you call her she doesn't answer , she never calls you back , when you schedule a meeting with her she doesn't show up( no call , no show) and for emails she doesn't respond to them either. Her supervisor went to the same school. We are ready to switch payroll again , it's impossible to work with them .
They don't seem interested by small businesses .
Think twice before you get involved with them
7 years ago
Marie State College, PA
Our company began using adp about one year ago. We are a very small company. I find adp over charges and makes charges against our company checking that I repeatedly have to call them about. I get conflicting answers from their client services about issues. There is no one report that encompasses all the info I look for in every payroll. Too time consuming. I am looking into changing.
7 years ago
Reply from ADP
Hi Marie,
I am sorry to hear about your frustrations. I will ask a local team lead to review your account and reach out to discuss your pricing concerns. To do so, from this site, please PRIVATE MESSAGE your company name, your client identifier, and your full contact information. Once I have this information, I can proceed.
Thank you for being our client,
Pauline
ADP – Client Experience
I am sorry to hear about your frustrations. I will ask a local team lead to review your account and reach out to discuss your pricing concerns. To do so, from this site, please PRIVATE MESSAGE your company name, your client identifier, and your full contact information. Once I have this information, I can proceed.
Thank you for being our client,
Pauline
ADP – Client Experience
Apr. 10th, 2019
Violet Alcaraz Los Angeles, CA
We used ADP for about 7 months. They are HORRIBLE! worst customer service , every time we called it took them 30 minutes just to get a representative on the phone. the worst part is they paid duplicate to all employees for 1 day. We complained about it, they assured us that someone will investigate the issue and get back to us. No one did. every time we asked for an update about our duplicate pay they ignored us.
7 years ago
Reply from ADP
Violet -
Please know that we have reached out to our authorized contact at your company to review this matter, which we were previously made aware of via a different channel. For confidentiality reasons, ADP is unable to work with you directly. You are not listed as an authorized contact. However, ADP has assigned a specialist to oversee this matter, whose contact information has been provided to our client/your employer on multiple occasions. We welcome the opportunity to work with our client on this matter.
Thank you,
Christine/ADP Client Experience
Please know that we have reached out to our authorized contact at your company to review this matter, which we were previously made aware of via a different channel. For confidentiality reasons, ADP is unable to work with you directly. You are not listed as an authorized contact. However, ADP has assigned a specialist to oversee this matter, whose contact information has been provided to our client/your employer on multiple occasions. We welcome the opportunity to work with our client on this matter.
Thank you,
Christine/ADP Client Experience
Jan. 10th, 2019
Jeff Owens Castle Rock, CO
Worst company ever. Avoid ADP and go with any other company. We just transferred to Heartland payroll, but use anyone else beside ADP. We have had late tax payments because of ADP, we are on hold for 45 minutes every time, there is no email support. We are trying to cancel service, but they keep on billing us. Do not use ADP.
6 years ago
Reply from ADP
Hello Jeff,
I am sorry to hear of your experience; I can assure you this is not representative of our service. I would be happy to have this situation reviewed by a service leader in your processing center. To do so, please provide me with your company name, client identifier, and your contact information by responding via Private Message on this site. Once I have this information, I will be happy to have your concerns reviewed.
Thank you, PD - ADP/Client Experience
I am sorry to hear of your experience; I can assure you this is not representative of our service. I would be happy to have this situation reviewed by a service leader in your processing center. To do so, please provide me with your company name, client identifier, and your contact information by responding via Private Message on this site. Once I have this information, I will be happy to have your concerns reviewed.
Thank you, PD - ADP/Client Experience
Mar. 30th, 2020
Office Rental Saskatoon Saskatoon, SK
ADP is horrible to deal with. I am with them over a year, & they always have issues. Calling reps and they don't know what they doing, conversation for each issue over an hour and the issue is still messed up. Really frustrated.
6 years ago
SE Winnetka, CA
This payroll option is terrible.
Employees of the companies that use this terrible company cannot interact with live customer service. It is not an offered service per their automated phone operator.
PLEASE FIX...THIS HOLE MAKES YOU USELESS!
6 years ago
Alma Orlando, FL
I'm very disappointed with ADP. My company tax filling are delinquent on 4 different states. I submitted all requested forms which they are lost. Customer support is horrible! Now I have penalties to pay and tax department never contact me. I do not recommend ADP!
7 years ago
Reply from ADP
Hello Alma, I'm sorry to hear that you've been receiving delinquent tax notices. I would like to have a Senior Specialist review this situation to see what we can do to help. To do so, I'll need to be able to identify your company in our databases, so I can get this to the correct ADP Service Center.
Please private message me and provide as much as you can of the following information: ADP branch & company code, ADP customer number, FEIN, Federal Legal Company Name, or any other company identifying information you would like to provide.
Kind regards, RP - ADP - Client Experience
Please private message me and provide as much as you can of the following information: ADP branch & company code, ADP customer number, FEIN, Federal Legal Company Name, or any other company identifying information you would like to provide.
Kind regards, RP - ADP - Client Experience
Sep. 10th, 2019
Robbie Xiong Paradise, CA
This app is a piece of junk. Login is always a problem. Even when used the correct password that has been used many times to log in, i would get locked out. Password reset is a joke, because it keeps asking questions you never chose. Mobile app at times decides it wants to not use finger scan. The web ui doesn't even let you login period.
9 years ago
Sandra E Clifton, NJ
ADP Workmen's Comp customer service line is the worst. You are on hold for over half and hour and finally when you think someone picks up the call drops. it happens over and over. For payroll is just as another company.
7 years ago
Reply from ADP
Hi Sandra,
I'm sorry to hear about your experience and this is not the experience we expect you to have. We would be happy to investigate this further, to do so I'll need more information from you. Please private message me on this site as much of the following information you can provide: your full name, your contact information, your company's Federal Legal Name, Employer ID Number or other client identifier. Thank you, Pauline - ADP Client Experience
I'm sorry to hear about your experience and this is not the experience we expect you to have. We would be happy to investigate this further, to do so I'll need more information from you. Please private message me on this site as much of the following information you can provide: your full name, your contact information, your company's Federal Legal Name, Employer ID Number or other client identifier. Thank you, Pauline - ADP Client Experience
Aug. 30th, 2019
Issbel L. Jamaica Plain, MA
Be very careful if considering switching from Wholesale to Retail through ADP. When my company did this it was a disaster. I am hopeful that 2019 will be a better year with ADP.
7 years ago
Reply from ADP
Hello Isabel,
I understand that you have connected with your local team to transition from Wholesale to Retail. If you require additional assistance, please private message your concerns or questions so I can have a team member reach out.
Thank you,
Pauline - ADP/Social Care
I understand that you have connected with your local team to transition from Wholesale to Retail. If you require additional assistance, please private message your concerns or questions so I can have a team member reach out.
Thank you,
Pauline - ADP/Social Care
Jan. 3rd, 2019
Christopher Gibbons Grand Rapids, MI
Their errors and inefficiencies become your problem. Horrible customer service. ADP could care less.
7 years ago
Reply from ADP
Hello Christopher,
I am sorry to hear of your experience and would be happy to have a team lead review your concerns. Using this site, please PRIVATE MESSAGE your company name, your client identifier, and your full contact information. Once I have this information, I’ll be happy to engage your Service Center.
Regards,
Pauline
ADP - Client Experience
I am sorry to hear of your experience and would be happy to have a team lead review your concerns. Using this site, please PRIVATE MESSAGE your company name, your client identifier, and your full contact information. Once I have this information, I’ll be happy to engage your Service Center.
Regards,
Pauline
ADP - Client Experience
Apr. 10th, 2019
Shirlie
Worst service ever!!!! If you don't want to receive your mone thg be my guest
7 years ago
Reply from ADP
Shirlie,
I would like to help. Can you please send me, via Private Message, just the last 4 digits of your card account number as well as a good phone number where our pay card team can reach you? With this information, I can have someone reach out to you directly to review your transactions with you.
Thank you.
Christine / ADP Client Experience
I would like to help. Can you please send me, via Private Message, just the last 4 digits of your card account number as well as a good phone number where our pay card team can reach you? With this information, I can have someone reach out to you directly to review your transactions with you.
Thank you.
Christine / ADP Client Experience
May. 22nd, 2019
