La Quinta Inn Logo
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4.9

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 8th, 2022
Hotel Type: Economy

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The Good

  • Amenities
  • Locations
  • Positive feedback
La Quinta Inn & Suites advertises its promise to provide free high quality amenities for all guests in general but business travelers in particular to "relax, recharge and enjoy". These free amenities include:
  • free Bright Side Breakfast®
  • free high-speed Internet
  • exclusive Bright Morning Bed® with a pillowtop mattress.
The hotel's business centers have flat-panel HDTVs and spacious, bright in-room work areas with ergonomic "task" chairs. Swimming pools are said to be available at most locations. There is also an on-site gym or complimentary passes to a local gym. Most La Quinta Inns are conveniently located near restaurants and shopping malls. Room types and setting vary by hotel. Company-owned hotels are standardized. Franchised hotels vary more. Each guest room has a:
  • television
  • iron
  • hair dryer
  • coffee maker
Positive feedback from guests typically revolves around the free breakfast options and the pillowtop beds:
  • Breakfast offers both cold and hot options. The first morning fresh fruit salad was provided but only bananas and apples were on the buffet the other two mornings.
  • Hot options varied from day to day with make your own waffles, instant oatmeal, toast, scrambled eggs and breakfast potatoes remaining a constant. Cold options included yogurt, cereal, hard-boiled eggs, breakfast pastries.
  • Breakfast buffet staff were very attentive and refilled things constantly. Hot sauce is provided.
  • The Beauty Rest pillow top mattress is so comfy...sheets are soft, and the pillows are great. One guest commented on it at checkout and the staff gave her a card with the information about the mattress, and purchased one for her home.
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The Bad

  • Authenticity
  • Consistency
  • Complaints
La Quinta may have some authenticity issues regarding its Spanish/South Western themed décor that makes it unique. Unfortunately, the southern roots of the architecture have been watered down by its franchising of older hotel chains like the former Budgetel Inn. Speaking of the franchised hotels, they lack consistency in amenities, so guests can have totally opposite experiences at two different hotels in the same area.  The company-owned hotels have standardized accommodations, but which ones do and don't will be something guests have to find out after they get to the hotel and check in (i.e. when it's too late). Standard complaints:
  • usually no on-site dining on the premises (outside of the free breakfast)
  • Towels provided on the first day of stay were good, but the next two days the towels provided had definitely seen a lot of wear, were both rough and greyish rather than white.
  • The toiletries were okay but guests recommend bringing your own if you like a bit of luxury.
  • No ketchup provided with breakfast. Have to bring your own.
  • Rooms facing the street are loud throughout the night and early morning.
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The Bottom Line

If you're going for the Spanish theme, you may be disappointed. The building may also lack updating on the outside. Once inside, guests are typically impressed with the accommodations. Amenities vary from one hotel to the next depending on if it is a company-owned hotel or if it a franchise. Franchises function a bit more independently and may not be up to the La Quinta brand standards. Prices are reasonable-especially when getting hotel discounts through a third party or membership benefits, but people generally wouldn't say it is worth paying regular price. Major highlights include the full service hot and cold breakfast and the trademarked pillow top mattresses and pillows in the guest rooms. Guests also will appreciate the hotel being pet-friendly and having free internet access. Non-smokers will love the 100% smoke-free premises but smokers will not share the same sentiment.  
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Star Rating

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3.4

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236 Reviews

Review Breakdown

5 grade

31%

4 grade

29%

3 grade

11%

2 grade

8%

1 grade

21%

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Dan Rogers Fort Worth, TX

The La Quinta Inn Wichita Falls near MSU had a challenge with AC/ heat in our room - the last night we stayed there the option of changing temperature and mode did not affect a thing at all “ cool error- request service” was the print out on the thermostat — a little late to do that at midnight… The hot water in the shower had minimal pressure - cold water came out like gang busters! Front desk service was skimpy at best and almost non existent at times— the second day of our stay the key cards did not work so tried to go to front desk to get support. No one at the desk - five minutes was the wait so meanwhile a party of six adults and two kids came in to check in and the wait continued - my wife suggested perhaps the front desk attendee was outside smoking—— a gentleman from the large group went to check in the back parking lot and he then encountered an employee coming down in the elevator — so he and she walked to the front desk… my wife asked the man “ Was I right?” The man replied - “ met her at the elevator” To which the young lady behind the desk snapped, “‘ “ you can go stay at another hotel - I’ve give you a refund - I can do that because I am the general manager!” I understand the facility had numerous employee challenges and shortage but without knowing what my wife had said the retort was rude, aggressive, and uncalled for! Dan Rogers Forney Tx December 27 — our stay was two nights Dec 25 to 26

4 years ago

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Eric Stephenson Norwalk, CA

Our recent stay at Greenway Phoenix area La Quinta was anything but good. With 4 persons in our room, we were given 2 towels and one roll of toilet paper. Upon those running out, we were told we would have to come back hours later for towel and toilet paper, they were completely out of. We were given tissue paper instead. Also area was full of pot smoking low life's.

6 years ago

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Lesa Burgess Pleasant Grove, UT

I have stayed at the La Quinta Inn in Irvine, CA a number of times. I like the pricing they offer there to be right in Orange County & only 20 minutes away from the beach. The biggest complaint I had was the hotel being by the train tracks. It got really loud at times. Other than that, loved the location, service of hotel & room. Will totally stay there again.

8 years ago

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Yolanda Queer Shelley, ID

La Quinta Inns are on the lower end of the hotel spectrum on the wow-factor. They aren't as nice and have been more dirty whenever I've been in one. Their staff is friendly, though.

5 years ago

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Hayley Lambdin Orem, UT

La Quinta is a good hotel if you're looking for something on the cheaper end. You get what you pay for though, not the best breakfast and some of their rooms are a little older.

8 years ago

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Kimmi Riverton, UT

My family recently stayed overnight at La Quinta Inn. It was an older hotel. We had 2 rooms. The cleaning and upkeep of the rooms varied. The pool and hot tub needed a good deep cleaning. The staff was nice and courteous. They offered a grab and go breakfast following covid guidelines.

6 years ago

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Tom Gourley Pleasant Grove, UT

I have always found La Quinta to be a good option when Id've been on business trips. The rooms are clean and well kept and I have particularly enjoyed the breakfast that is complementary. My only negative observation is that some of the facilities can be a bit older which can be reflected in the rooms as far as paint, furnishings, etc.

6 years ago

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Katlyn Hockman Houston, TX

I've had good and bad experiences with La Quinta. The hotels themselves have consistently good quality but the customer service from location to location is never consistent.

6 years ago

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cb Thibodaux, LA

La Quinta is an ok hotel. My last stay in New Orleans was a weird one as all the people around me made a lot of noise and the AC wasn't too cold. The beds were comfortable tho and the Showers were hot so the stay was OK.

6 years ago

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Mhorne182 Eagle Mountain, UT

La Quintas are hit and miss. Some are really nice and some are terrible. The Vegas location is really gross but in southern Utah many are new and updated. Hard to trust a hotel chain with such inconsistency

6 years ago

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Eric San Diego, CA

Oh La Quinta you are an interesting one. I have never had a bad experience and I like the lower cost of the rooms. Cleanliness is always an issue when I am booking a place and fingers crossed, the room seemed clean enough.

7 years ago

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Shante Reeder Ogden, UT

Not the nicest of hotels, but it does the job if you're looking for something friendly on the wallet. Clean rooms, and friendly staff.

6 years ago

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Christopher Haueter Salt Lake City, UT

Stayed at a la quinta in vegas and it was very sub par. really not the best place to stay but I guess the prices weren't bad.

9 years ago

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Cassidy Brown Los Angeles, CA

The La Quinta we stayed at was satisfactory. It was a older one so it wasn't very updated. Loved how big and deep the pool was. Rooms were pretty clean.

6 years ago

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Karen Torino Tallahassee, FL

The one I stayed in had very friendly staff but the rooms were terribly outdated. The carpet in the room made it hard to feel like I was actually staying in a clean place.

6 years ago

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Bryndie Managua, MN

Very simple hotel but they have most of the things you need to feel content. Not an overly attentive staff but if you really push it they’ll help you with what you need.

6 years ago

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Matt Campbell Lynnwood, WA

Hit and miss with La Quintana, the one in Idaho Falls, ID is fantastic, Lynnwood, WA not so much... The one in Portland, OR is nice, however the Vancouver, WA is ghetto.

6 years ago

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Lisa Schofield Salt Lake City, UT

We like the one by the Vegas airport but the one in San Diego is terrible So small , dirty, and pool wasn’t working.

5 years ago

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MiKE McWilliams Little Rock, AR

Find quality to be below standard. Cannot depend upon the motel location to be in a safe area or rating higher rating.

6 years ago

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David T Ogden, UT

La Quinta hotels are ok, not amazing. They do normally have a decent breakfast but the service depends on what hotel you go to.

6 years ago

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Juliann Mecham Managua, MN

I would say La Quinta Inn is a pretty average Inn. Not stellar hotel, but honestly not a bad option. It’s a warming inn.

6 years ago

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Joannetta Jarman Secaucus, NJ

It is a great hotel chain for affordable rooms last minute. Would stay again when in a pinch for a last minute booking.

5 years ago

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Brittney Miskin Riverton, UT

Usually have a great experience staying at La Quinta, but some locations have been run down and not cleaned well.

6 years ago

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Julie Firkins Orem, UT

out dated but clean decent price for our budget would stay again

9 years ago

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leilani's life West Jordan, UT

We stayed here once on a trip and it wasn’t terrible it was ok for what we paid.

5 years ago

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Sharon Battula Aurora, CO

Have stayed here - checking in and out was simple and the rooms were relatively clean

6 years ago

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Francis Gallers

Overall pretty good for a budget hotel, feel pretty safe.

7 years ago