La Quinta Inn
Is This Your Business?3.4
4.9
Overall Score
Author: Kalicia Bateman
LAST UPDATED: April 8th, 2022
Hotel Type: Economy
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The Good
- Amenities
- Locations
- Positive feedback
- free Bright Side Breakfast®
- free high-speed Internet
- exclusive Bright Morning Bed® with a pillowtop mattress.
- television
- iron
- hair dryer
- coffee maker
- Breakfast offers both cold and hot options. The first morning fresh fruit salad was provided but only bananas and apples were on the buffet the other two mornings.
- Hot options varied from day to day with make your own waffles, instant oatmeal, toast, scrambled eggs and breakfast potatoes remaining a constant. Cold options included yogurt, cereal, hard-boiled eggs, breakfast pastries.
- Breakfast buffet staff were very attentive and refilled things constantly. Hot sauce is provided.
- The Beauty Rest pillow top mattress is so comfy...sheets are soft, and the pillows are great. One guest commented on it at checkout and the staff gave her a card with the information about the mattress, and purchased one for her home.
The Bad
- Authenticity
- Consistency
- Complaints
- usually no on-site dining on the premises (outside of the free breakfast)
- Towels provided on the first day of stay were good, but the next two days the towels provided had definitely seen a lot of wear, were both rough and greyish rather than white.
- The toiletries were okay but guests recommend bringing your own if you like a bit of luxury.
- No ketchup provided with breakfast. Have to bring your own.
- Rooms facing the street are loud throughout the night and early morning.
The Bottom Line
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Daniel Rollins
I pre-paid for a night at the La Quinta Inn at 7550 Remcon Circle, El Paso, TX. I was on a road trip and got there late (around 2AM). They told me they had already given my room away because I was late, even though it was pre-paid through Expedia. They told me they had no rooms available and I had to go find another place to stay. Later when I tried to dispute it with Expedia, the hotel claims that I was a no-show and that they had plenty of rooms. Would not recommend to anyone who might possibly show up late since they will give your room away and then deny it. My kid and I had to stay in a different La Quinta further down the road which cost $25 more for our one night stay but it was better than the nothing that we got at this lousy place. Don't stay at the La Quinta at 7500 Remcon Circle in El Paso, TX if you can help it.
4 years ago
CRose Susanville, CA
When I booked the room the website stated they had a continental breakfast, a fitness center, and a pool. When we arrived they had discontinued the breakfast due to covid and they offered us a chocolate muffin and a granola bar each day. They closed the fitness center and did not offer any sort of remedy. They refused to clean the rooms throughout the week, pick up the trash, bring extra towels, or bring fresh linens. When we went to the desk and asked for more towels they repeatedly questioned us about why we wanted more towels.
We rented a scooter and they refused to allow the company to drop it off at the desk, even though the other hotels in the area do that. When we checked out, we asked if they could hold our luggage for a few hours, and they refused.
This is probably the worst experience I have ever had at a hotel!
4 years ago
stefnie willis Columbus, GA
I checked into my 2 bed room on June 27th 2021 at the Laquinta Inn North 1711 Rollins way in Columbus Ga. Staying with me was my 11 year old daughter and my 2 nieces ages 10 and 11. As I got to the room the GM was calling the phone in the room to tell me I had too many people in my room. He told me he was was coming to my room to count how many people were in there. The Gm actually came up to my room standing 2 feet away from me (without a mask on) yelling, disturbing guest, embarrassing, harassing and insulting me in front of my family. The Gm told me we had to leave HIS hotel for absolutely no reason at all. I was called a liar, I was told multiple times about how he had to put PEOPLE out for throwing parties in HIS hotel. I did not have any balloons, cake nor ice cream for the Gm to repeatedly tell me to pack my things up and leave. Angela, the FDC called me a liar and told me I told her I was only having 3 people in my room (I asked her was she calling me a liar and she said YES) . In the end the GM called the police on me to have my family and I escorted out of the hotel. Keep in mind that I spotted 2 separate families check in before me that had 5 people in their group (2 adults and 3 kids)!!! I was racially profiled and stereotyped as soon as I checked in for being black and having kids. He screwed up a relaxing and fun day I had planned for my family and he also took my hard earned points and I would like to know why!
5 years ago
Sharly Verlare West Dundee, IL
This is our 5th stay at La Quinta Inn in Mesilla Valley. Every year has been good, except last year and this year being the worst. It started with the manager getting into it with my husband because he had called in ahead of time to request we be away from the dog section due to barking dogs throughout the night during one of our stays. We wanted a restful sleep if possible. She said they don’t take that type of request and he said a staff member asked if he had any special requests when he originally made the reservation. She seemed to get upset stating he was racist against dogs. It was blown out of proportion. The manager even threatened to cancel our reservation. Unbelievable!! We had no housekeeping service until the later part of the 2nd day and that was only to change the 1 small overflowing trash can in the bathroom. There was no further housekeeping for the remainder 5 days. No clean wash cloths or towels, no replacement shampoo or soap. I had to go to the Dollar Tree to buy cups, shampoo and soap. No beds made. There’s not even a pen or scrap piece of paper to write on. The outlet covers have been covered with a plastic plate, so there very few outlets to use. We had to unplug the lights and clock to use that outlet to charge our phones. Sink constantly stops up and you have to wait for it to drain. Curtains don’t close all the way because they are ripped and hanging from the top. We had a smashed cockroach stuck to the wall by our bed. The hallway and stairs never looked like they have been vacuumed. We felt like we were the housekeeping with having to bag and empty our own garbage. It should’ve been brought up to us when we checked in that there would be no housekeeping service and if we needed anything to come to the front desk. That was never stated at all. We are beyond disappointed and most likely will not return here.
6 years ago
Andree Spark-DePass Rhinebeck, NY
DON'T GO TO THE BOHEMIA, NY - LA QUINTA UNLESS YOU WANT TO GET COVID- IT'S FILTHY, AND GROSS!!!!
We have been to the Bohemia, NY -La Quinta multiple times. This time was during the Pandemic, and what we saw was truly dangerous and horrifying.
I was uneasy staying at a hotel during the Pandemic, but was assured by the La Quinta website that they were going ALL OUT in terms of cleaning and disinfecting. I brought my disinfectant wipes anyway, just to be sure. THANK GOD I DID!! This room hadn't even been swept out (tons of hair on the bathroom floor, dirty light switch, and fawcett ) YUCK!! When I cleaned off the air conditioner (it's summer, so everyone is using it, windows didn't open!) I could have scraped the nastiness, food, grease, filth, and fingerprints off the surfaces with my fingernail.
My GOD, this place hasn't been properly cleaned in many, many guests. EVERYTHING was filthy!!! All surfaces that I cleaned with a wipe, came back with black filth, hair, grease, you name it. If it hadn't been so late when we arrived, we would have slept in our car to avoid this place. So, if this is how they're cleaning the surfaces, you think they're disinfecting the air with disinfectant spray, and switching on the air conditioners, and fans? Well our room was warm when we arrived and smelled of mildew. It turns out when we checked in the morning that the air conditioner had been leaking onto the carpeting (no wonder they had switched it off!) We did let the front desk know about our concerns on our way out. They said "oh sorry".
What the heck is wrong with the front desk staff, cleaners, management, and the Wyndham organization that owns it, is there no oversight.
P.S. I first tried to leave my comments on their website, but surprise, surprise, when you hit "submit" nothing happens, so there is no recourse, but a bad review. How sad, they don't even want to know how bad their hotels are. Save your health, and possibly your life...
DON'T stay at the BOHEMIA, NY - La QUINTA
6 years ago Edited September 14, 2021
A. Cheer Snohomish, WA
I stayed Marysville, Wa. 2nights @LaQuinta w/my 2 children. I noticed they charged my credit card $250 after I checked out. I called Mon, Tues, Thur, & Fri. Finally spoke to supervisor which I found out later he was manager (Joe A). He tell me there was missing top sheet & 2 towels. Myself or my children did not take NOTHING from this hotel. My Children & I didn't even get into the bed, we slept on top of the comforter w/our own blankets & pillows. Joe A told me he would refund me 1/2 my money. Which I have not seen yet. I would rather have all my money back therefore I have never stolen anything from anyone or anybody in my life. When I called the hotel not once did anyone return my call, not once. Joe told me Friday "oh I was just going to call you" but no reason why he didn't return my call all week? I'm so disappointed & felt there accusing me of theft. I'm so angry & disappointed with this hotels customer service........ I was staying 2nights in this hotel because I was getting my bathrooms remodeled in my home.
6 years ago
tbonnin@gt.rr.com Beverly, MA
I made reservations for the LaQuinta Hotel in Waxahachie, TX located at 311 Stadium Drive. Upon my arrival on Sunday, March 1, I waited for over 9 minutes for the desk clerk to process my prearranged stay. I had reserved my room in advance yet was still delayed in my attempt to check in. When I questioned the reason for the delay, I received no satisfactory answer. Upon receiving my room key to Room 323, I used the less than clean elevator with a problematic control panel door to arrive on the third floor. I found the room and when I opened the door, I found it to be occupied. I quickly closed the door and hurriedly left the area as I feared that I may be harmed by the renter of that room.
I returned to the desk clerk and explained that she had given me a room that was occupied. I received no explanation and certainly no apology. When I explained that I was concerned that I could have been shot, the clerk said “you probably wouldn’t be”. After some time, she found another room. This room was unkempt at best. Wooden 2X4 studs held up the lavatory. The couch had stains for who knows what and I simply stayed away from it. The lamp on the desk did not work as the switch was broken. The desk along with all surface areas had smears, stains and even worse. The carpet was torn in many spots and the caulking around the sink area seemed shoddy. The worst was the fact that the shower did not drain properly, and I was forced to shower in an unsanitary facility.
No maid service was afforded me during my two night stay. When I pointed this out to the desk clerk, she seemed less than concerned. As I noticed this after returning from a long day at work, I commented that the least she could do was to get me some towels. Instead of attempting to make a bad situation better, she told me to “stay there and I’ll get you some”. I instructed her to arrange for the delivery of the towels.
The absolute worst situation was on the morning of March 3, I found that water was again standing in my shower with questionable solids in the water. I called the fron desk and was told that maintenance wouldn’t arrive until 8:30. So I was forced to attempt to shower in a horribly unsanitary shower where water was backing up. I am completely disgusted even recalling this matter.
The last an final insult came as I checked out on March 3. I asked for the manager and was told that she wasn’t there. I waited thirty minutes while waiting for a workmate and again checked on the status of the manager. I was told that “Kristie” was there but on the phone. I left my contact information and requested that Kristie contact me ASAP as I wanted to inform her of the issues and my great dissatisfaction. As of this writing on the afternoon of Friday, March 6, I have not heard from the manager or anyone associated with the LaQuinta at Waxahachie, TX.
I am extremely upset about this whole incident. There were more issues, but I elected to focus on some of the more bothersome issues for brevity’s sake. Pictures are available if you would like to see some of the evidence of the conditions I am writing you about.
6 years ago
David warnock Hugo, OK
We got to our room on the 4th floor of the la quinta in moore oklahoma and although it was supposed to be smoke and pet free. It smelled like smoke and a strong oder of wet dog so they put us on the second floor and the smell was better but when i went to take a shower the water pressure was terrible. I have alot of pain and sometimes a hot shower with good pressure helps ease the pain but in this case the water pressure was so low that it was hard to even rinse all the soap off. I feel like this hotel was way over priced, it felt more like a $50 a nigjt hotel instead of the $100 we paid. I will advise anyone to find another place to stay because this was a bad experience and i will never be staying at another la quinta. Apparently they have went way down hill
7 years ago
Howard in Atalanta Dacula, GA
Stayed at the La Quinta in Bossier City, LA on the last leg of our trip from Colorado to Georgia. We requested a room that was dog friendly. The morning of our departure we noticed our dog was scratching a lot but thought nothing of it as it could just have been dry skin or something. By the time we arrived home 8 hours later, the dog was constantly scratching herself, so we checked her out and she was infested with fleas. She had been on a monthly flea and tick regime since we got her 5 years ago. For the next week we treated the dog several times, had professionals come in and clean/treat the floors. I even had to bomb our vehicle. Our out-of-pocket expenses exceed $300 so far.
I placed several calls to the property, each time asking for the GM Lawrence Brown and leaving a detailed message for my call. Mr. Brown is so arrogant and unprofessional that he chooses not to return my calls. I have called Corporate Office in Texas and left messages and they too have not returned my calls. Speaking to their Customer Service agent will only result in the call being routed back to the property which is obviously useless.
I do not know what the La Quinta cleaning policy is for rooms being occupied by dogs, but it is obviously minimal or non-existent.
Please avoid this property, especially if you have a pet, and please tell everyone you know.
7 years ago
Diappointed La Conner, WA
I reserved 2 rooms for the upcoming weekend. We planned to stay 2 nights, my grandson plays football. We decided to originally book 2 nights because we didn't know his game schedule. I find that his schedule the first say is early evening and we can drive down the same day and only need a room for 1 night. I call to modify my reservation on the first room. I'm told there are no rooms available. I will not have hotel rooms in 2 different hotels. So I have to cancel the 2nd room. I really don't understand why I was not allowed to modify my reservation. I will not use Laquinta Inn again.
4 years ago
Boat Man Nashville, TN
I stayed at the Nashville, Donelson Pike location. Because I added a day to my stay I was charged a double pet fee and a double damage deposit. I stayed in the same room and housekeeping didn't have to clean it between reservations. The clerk on duty on Thanksgiving morning was rude and disrespectful. I stayed in other LaQuenta hotels in the past but will not stay in one in the future.
4 years ago
Heather Clark Yuma, AZ
I booked a room with La Quinta in Flagstaff, AZ. I did this directly through La Quinta's website, not a third party. The total cost (taxes, fees, etc.) was quoted as )126.00. I entered my card# and submitted payment. The total cost was $150.29 (original fee of $105. 81, with $44.48 in taxes, charges, and service fees! What deceitful advertising. I cancelled my reservation and will stay elsewhere. I will NEVER stay with La Quinta again due to this dishonesty and false advertising. Besides, WHO charges $44.48 in taxes, charges, and service fees? They've lost a formerly faithful customer!
4 years ago
Belinda Manning Austin, TX
La Quinta in san marcos, tx is a place I will never return to.
Reception is rude. They don’t clean the rooms or change the sheets. My sheets were dirty from the previous guest. Trash in the drawers, sex toy in the drawers, BUGS everywhere even in the bed.
Blood on the wall, I could go on and on but please know this place is disgusting.
Other guests smoking meth. Im guessing this is a bad area because some of the other guest were taking pool noodles away from other guest children.
Hell hole is what this is.
5 years ago
oralia flores Fort Worth, TX
I am unhappy with the maids that should have returned the items they found in the room. According to the Front desk girl. She said that the maids check the drawers after a person checks out and they are to turn them into the office. well, it didn't happen with my items. the total amount of the items are about $200.00. I will review the hotel at South Padre Island a (One Star ) because they have dishonest maids!!!!!
5 years ago
Rebecca Hagerman Sylacauga, AL
La Quinta Inn and suites East Parker drive Lakeland Florida is by far the dirtiest unclean unkept hotel I have ever laid my eyes on hookers getting dropped off in the parking lot people dropped off carefuls of teenagers off in bathing suits places utterly filthy yo should be ashamed even have your name on such a place look at the reviews if you don't believe me
5 years ago
Paula Scott Tampa, FL
Bad, to begin with trash in the front drive, manager said guests dump trash from their cars, surly employee standing there did not go to pick up. Was not served a breakfast not even a glass of juice. I spent 15 minutes cleaning hair balls from pool. As far as room goes would have been suitable, but they did not clean or change sheets and no towels. Exterior of hotel had stains running down from air conditioners. Not inviting at all. I found the staff uncaring. I asked for some sort of compensation and was never contacted by hotel as I had reported my complaints to Wyndham. Do not stay there.
6 years ago
Gael Warrington, PA
I stayed at a la Quinta in Coral Springs, FL the last week of December. The hotel rooms could use an update. The bathroom was a bit gross with black mold in the shower. The most absolutely disgusting part of my stay was taking down a towel after my shower, only to find the towel damp with someone else’s body hair on it! I still have nightmares and will never stay at one of these hotels again. I did report it, but never received a response back. Dirty and unprofessional!
6 years ago
SMott Lancaster, CA
Stayed at LaQuinta Lackland AFB worst experience ever. The water was shut off from 10:00am til after 5:00pm without any warning the sink was stopped up I had to request a plunger and unclog the sink myself. If you bring your pet along don't expect room service unless you leave the room with your dog because the maid is not not allowed to enter the room. The staff is not friendly or accommodating.
6 years ago
Sandy s wilson Nixa, MO
Last night I stayed at the LaQuinta on Beasley in Jackson. Mississippi. The staff was great but the hotel is horrible. Everything from the ice makers to the elevator is broken or very old. The place is nasty. I have stayed at this hotel at least twice a year for the last 10 years and it has slowly deteriorated without ANY upkeep. I will not return. This location is an embarrassment to LaQuinta and Wyndham.
7 years ago
Blair Salie Brantford, ON
Lobby personnel were very rude on check in Lobby looked nice walk down the hall time warp Old & dingy Elevator permit expired in Jan o1 21 Room was worse yet wall paper falling down Room stunk Dark & extremely out dated Needs major updating
Price is double of what you should pay for a dump like Indio CA
4 years ago
Jsn Firl North Little Rock, AR
Jackson, TN. Tried staying there
Desk clerk very nice, but then all went bad. General appearance below acceptable. Filthy is best word. Clumps of pet hair in room. Animal urine stains on carpet, bathroom unbearable and tub area had something on surface. We got out! Desk clerk refunded charges with no hesitation.
4 years ago
Eric Vollmer LA
La Quinta Inn & Suites by Wyndham Baton Rouge Denham Springs.
They lie about the hot breakfast. I requested a wake up call and got non and my wife cute her foot on the broken hot tube tile. There reaction to all this, “have a nice day”. I will not stay with them ever again.
5 years ago
Bg San Angelo, TX
The laquinta in Wichita Falls is no good. We stayed there they had no towels for our room and there was towels that had been used as well in the tub. We have tried to reach out to the property and made a complaint with them as well the corporate office and no response or reaching out to us as well. I will not recommend that La Quinta at all.
5 years ago
Debbie Hardy CA
Stayed here one night to go to airport four adults only two towels no wash cloth call for more towels and told they don't have any and that we need to share what we had the place is dirty elevators nasty person outside trash can high will not stay here again we are paying people rate this place a zero
5 years ago
Rodrigo Bejarano Little Rock, AR
They tried to charge me $30.00 per night for parking, without previous notice, I mean, I won't read the small letter in a 3 day stay contract. I learned it only after driving more than 500 miles and arrive at the hotel. I went to another hotel that provided free parking (in Austin, TX)
5 years ago
Willys Treanor Abilene, TX
I stayed at the Calmont Ave. Motel in Fort Wort TX this weekend in room 104. I will never stay at a La Quinta again. I am so bitten up by bed bugs that I will probably have to go to my doctor tomorrow for a steroid shot. The room was also dirty and very smelly.
7 years ago
TONI C. FOMAN Temple Hills, MD
I stayed in Waldorf La Quinta Hotel on March 13. Me and my friend shared a room there it was nice an very clean. That same day i tried harming myself but my friend had stopped me. I asked may i have another for me being so tired. The manager told me ''Sorry i don't want a dead body in my hotel'' those exact words what a good way to end my day.
7 years ago
Unknown Lacona, IA
We paid for 5 people! We got only 2 beds and 2 towels! And like what are we even supposed to dry ourselves with? The bed? There is no pool and no BACON. the room itself is “interesting”. One person had to sleep on the floor because they refused to give us a roll away bed. There service honestly SUCKS. Waffles We’re good👍🏿
7 years ago
Frank Wilson
Had to have my room moved three times. 1st room was full of tobacco smoke from a previous guest. 2nd room had no air conditioner and had drain hoses everywhere. 3rd room was between guests with loud dogs that barked all night. I will never stay there again.
7 years ago
vinylguy Cleveland, OH
Erie Pa., Very, Very poor quality hotel. No pool, no fitness machines.
Shower dirty and the room had bugs. just wish i could leave photo's so that you can see for yourself.. do not stay there.
5 years ago
larry felhauer Denver, CO
Stayed at the Pueblo, CO hotel. Place was worn and dirty. Carpets look as though they've never been cleaned. Only good thing was the guy at the front desk. I would never stay here again!
5 years ago
Hill Country Texan Victoria, TX
Our vehicle had a window smashed ~3am, along with 2-3 other vehicles. Local PD told us it's an ongoing issue (note the signs in the parking lot). LQ needs to hire additional Security.
5 years ago
aurora wallat Denver, CO
There was blood stains on my sheets- do I need to say anything else about my stay? I checked for bugs that’s how dirty it was.... super gross. Not up to COVID guidelines at all.
5 years ago
Carrie Maxwell Midland, TX
La Quinta in Lubbock was the worst Inn I have ever stayed at. Trash overflowing, electrical equipment left in hallways. Dirty rooms, paint on furniture, sticky remotes but the worse were the hairs in the bathtub. Disgusting!
6 years ago
Racheal Lake Stevens, WA
Very expensive to stay to compare what hotel it is, old carpet, mold in the bathrooms, smell and so on and on... I’ll give them one star, they better lower the prices there.
6 years ago
Adriana Diaz American Fork, UT
from the moment we pulled into the parking lot we knew we weren't going to enjoy our stay when we finally got our room and the beds had stains and we found dead bugs all over !
7 years ago
Review Source
janice pan ,
We made reservations in one of the Los Angeles locations and it was awful. We literally stayed 10 min and found another hotel to stay at since we couldn't even bring our bags in. And it look like there was some shady business going on in there.
6 years ago
Michelle W Coraopolis, PA
This is definitely not my first choice for a hotel. I've only stayed in one, and hopefully that's my last time. My reservation was messed up, and the person I was working with was rude about the mess up. Not ideal customer service.
6 years ago
Karl Vancouver, WA
No Tv in room, mold in shower and above door, smoke detector was covered with plastic, meaning someone was smoking in room. Room smelled old. Room 243 in Fresno Ca.
7 years ago
Doyal Stewart Salt Lake City, UT
We've used the La Quinta a couple of times, they were decent for a lower priced hotel. The beds were not very comfortable, but it was clean and cheap.
9 years ago
Sav Flo
My reasoning for staying at La Quinta was the low prices, which is great. I wouldn't stay here in the future, but as a college student it was a reasonable price.
9 years ago
Review Source
Aidan Keogh Ogden, UT
We recently had a terrible experience with La Quinta Inn. The facility was in disrepair and smelled. The bedding appeared to be dirty and the mini fridge had mold growing in it. I couldn't wait to leave
6 years ago
Review Source
Jesse Rice Biloxi, MS
Where as this used to be a great hotel chain they have fallen far from grace. Their once nice rooms and good service have now become predictably bad with worn rooms, tired employees, and sketchy environments.
6 years ago
Review Source
Julie Taylor Ogden, UT
It was not good. It smelled like cigarette covered with cleaner, numbers were written on the walls with magic marker, wallpaper was falling off the walls, Bedding was filthy.
6 years ago
Eve Saez Springfield, MA
Horrible she front desk calls us bums like wow what
We are working people she needs to get fired Bums are guys serious
5 years ago Edited September 14, 2021
Billy Gillentine Sardis, MS
La Quinta. The hood of American hotels. Cars a being broke into on almost a daily and they don’t do anything.
7 years ago
Review Source
Brenda Nakhon Sawan, 60
I won’t be staying at a La Quinta Inn again. It smelled very strongly of weed and the place felt dirty. I wanted to leave as soon as I checked in.
5 years ago
Darrell Honeycutt West Blocton, AL
Front Dess was horrible no Riesberg no help oh Highway 280 to Birmingham Alabama
7 years ago
Sam Hagood Bedford, NH
bed bugs !!!!!! ENOUGH SAID!NO REFUND!!!
4 years ago
