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5.9

Overall Score

Author: Kalicia Bateman

LAST UPDATED: March 4th, 2022

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The Good

  • Lodging options
  • Benefits
Hyatt Hotels are everywhere, and aim to offer the same high quality in service at all their locations. There are 587 locations all around the world that are united by the common goal to "care for people so they can be their best" as the Hyatt slogan states. Growing from their first location in Los Angeles to a worldwide company today is evidence of the service Hyatt has offered customers. There is plenty of variety offered to Hyatt customers. There are six different options for full-service lodging, and four for self-service lodging. Those don't even include the select-service, extended-stay, all-inclusive resorts, and timeshares that are all available to the Hyatt traveler. Hyatt certainly has the options you would expect from a hotel company that boasts over 90,000 employees and revenue greater than $4 billion.  Hyatt truly offers everything to its customers including exclusive deals to loyal travelers who choose to take part in the Hyatt Gold Passport program. Generally speaking Gold Passport member and passerby can expect generally great treatment and the following benefits:
  • Convenience: Great locations convenient to most desired destinations.
  • Unique: Rooms uniquely decorated to match their location.
  • Fitness: Exercise rooms and pools are the norm among Hyatt Hotels.
  • Options: Room options that fit the needs of all travelers.
  • Connect: Wi-Fi is standard and included with your stay along with a premium option for a fee.
  • Views: Most locations are next to great destinations, so many rooms include great views.
  • Dining: Each location offers different dining options that add to the uniqueness of the stay.
  • Events: Each location has rooms designed for meetings and conferences.
  • Guidance: Hyatt helps its customers explore the area by guiding them to what the area offers.
Hyatt can cover almost anything that a traveler is looking for. If they don't have everything you need they instruct their employees to get guests whatever they need to be comfortable.
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The Bad

  • Availability
  • Uniformity
Hyatt is worldwide, but it isn't necessarily expansive. There are 587 locations around the world, but that isn't nearly as many as some other hotel companies. Customers can expect to get consistent service and quality from Hyatt, but they aren't guaranteed to have a location at all of their travel destinations. Every location offers the highest quality possible at a reasonable price. At times that price may be too high. Hyatt offers options, but those options aren't always going to fit into your plans. A Hyatt isn't going to be the best option for a quick layover. It is difficult to find weaknesses in Hyatt Hotels, but alas there are a couple.
  • The uniqueness of offered by each hotel location takes away from some of the uniformity you may expect from a hotel.
  • There is no low budget offering from Hyatt for those travelers that would rather not splurge.
  • While 587 locations is a lot it isn't nearly as many as some other hotel companies.
Hyatt Hotels offer a lot of strengths, but there are a few weaknesses. Only you really understand what you need from a hotel, Hyatt may or may not have what you are looking for.
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The Bottom Line

Hyatt Hotels has built a great reputation of quality as they have lived up to their slogan: We care for people so that they can be their best. Helping people be their best has made it possible for Hyatt to become one of the best in the business. There are plenty of great reasons to choose Hyatt for your next stay. A quick summary includes:
  • Great options for your stay from full-service, to self-service, to all-inclusive resorts.
  • A rewards program, Hyatt Gold Passport, allows customers to earn points and get exclusive offers.
  • Great service and high quality is offered throughout their different locations.
  • Unique designs and decor that match the location of the hotel.
  • Now low budget options for travels that are on a budget.
 
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Star Rating

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4.6

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140 Reviews

Review Breakdown

5 grade

69%

4 grade

26%

3 grade

3%

2 grade

1%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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JStel Grand Junction, CO

Hyatt and Hyatt House have been our "go to" lodging when we make trips to Boulder/Bloomfield to visit our college kids. If you reserve in time, you can secure a suite which brings home to your fingertips. A complimentary full breakfast is a great bonus, but having a bit of extra space with a full refrigerator and small kitchen makes our stay better yet. Clean, friendly, convenient...The only improvement I can come up with would be adding a less expensive or more inclusive pet policy, so we can bring our two doodles from time to time :)

6 years ago

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Marv1959

Many visits to Hyatt Place and the Staff is beyond compare. My only criticism is that the wonderful breakfasts we get on weekends are considerably less spectacular during the week

7 years ago

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Tom Pleasant Grove, UT

Hyatt is of the highest quality and I know that everything will meet my expectations at a Hyatt. They are a little pricier than I want to pay usually, but the experience is worth it.

8 years ago

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Hayley Lambdin Orem, UT

I have stayed at the Hyatt many times. I really like the design of their hotels. They are simple, classy, and refreshing. I would definitely stay here any time! It's an affordable hotel but still high quality.

8 years ago

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Janan Grange Pleasant Grove, UT

We stayed one night at the Hyatt House Emeryville/San Francisco Bay for one night. We really enjoyed our stay here. We enjoyed our free buffet breakfast and having a partial kitchen in the room. We weren't able to use the pool as it was a little cold that evening but enjoyed the fitness center.

6 years ago

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mccandless24 Kaysville, UT

We have stayed at numerous Hyatts around the country and have always been more than impressed with every stay. The rooms have always been up to date clean and the staff has always been helpful. We have a family of 3 kids and each hotel we have been to has always been accommodating for them as well. Will for sure be using them again.

6 years ago

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Martha Gourley Pleasant Grove, UT

The Hyatts I have stayed in have been well kept and customer service seems to be a priority with them. The pricing is competitive considering the higher quality of their facilities and they often have promotions that are attractive.

6 years ago

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Mickey Mangum Long Beach, MS

I've stayed at many Hyatt properties and they are always good. Always clean and the service and staff is always great. Definitely a higher end hotel chain.

6 years ago

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LBurr96 West Jordan, UT

I have stayed at their hotels several times. Always quite nice. The beds were so comfortable that I asked them which mattresses they used so that I could get the same for my house.

4 years ago Edited January 27, 2022

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Joannetta Jarman Secaucus, NJ

This was one of the first hotels I stayed in with my husband when we were living in NYC. This place will always hold a special place in our hearts. A great establishment of hotels.

5 years ago

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Ali.men , FL

Stayed at 2 different locations. One was really clean and good for the price however the other was in bad condition. The fridge was leaking and there was trash still in the bin.

5 years ago

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Logan Hudson Norcross, GA

I stayed at a Hyatt in Cincinnatti, and wow. It was one of the more high end hotels Ive been to. It was like living in a commercial. Everything was very clean and the employees were so nice and social. Highly recommend

6 years ago

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janice pan ,

The suite we had was so awesome! 2 bedroom suite and we all fit so comfortably and able to enjoy our trip with a great place to rest our heads. Love the pool area and the hours.

6 years ago

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Brittney Miskin Riverton, UT

Whenever I stay at a hyatt hotel I feel like I"m staying in a high end luxury hotel. I have only had good experiences on Hyatt properties, and enjoy all the extra amenities they provide.

6 years ago

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Bret Norton Thatcher, AZ

Very enjoyable stay. Rooms were clean and neat. Comfortable beds. Great breakfast. Customer service is excellent. Would definitely recommend to my friends.

6 years ago

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Seth Managua, MN

I stayed here the night after my wedding and I will have to say the next day I stayed at the super 8 and I got the same service just with half the cost.

6 years ago

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Cam McClellan Magna, UT

I have stayed at a few Hyatt hotels for business. One of them was newer and nice and the other was a little older. Overall it was a good experience there.

6 years ago

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Christyan Bennett Mobile, AL

Hyatt hotels are not very budget friendly and not really worth the high price. They offer anything an average hotel offers just with a very high price.

6 years ago

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Tom Gourley Pleasant Grove, UT

A company offering higher level housing that is most often well kept but can sometimes need repair. I have particularly enjoyed their hotel in San Diego on the waterfront.

6 years ago

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Hunter Nobles Olivehurst, CA

Amazing, almost luxurious stay. It made me feel like I was at a resort. I enjoyed the golf and swimming during my stay.

6 years ago

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Nana Asiata Herriman, UT

Staying there was a great stay for me and my family. We had an amazing time at the pool and I know others will too!

8 years ago

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Rocio Diaz Tallahassee, FL

Breakfast is great and often free with stay! Cleanliness is however lacking at some locations. Customer service is great and pricing too!

4 years ago

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Isabelle Teeples Smithfield, UT

Hyatt hotels have been really great for me and my family. They are clean, kind, smoke-free, there is a pool. I've loved my experience with them.

5 years ago

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Valentino Chanel South Jordan, UT

This is an expensive stay but good quality. The breakfast was a disappointment considering the price. The beds were comfy.

6 years ago

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courtney tennant Salem, VA

Hyatt is very accommodating with breakfast and has always been very clean and updated

5 years ago

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OwenE. Norcross, GA

The front desk helped us get a new key for my room when mine wouldn’t work. They were great help.

6 years ago

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Kurt Lucas Reston, VA

when traveling for fun or vacation, I know that i always get a comfortable bed at Hyatt. . I love staying at Hyatt.

5 years ago Edited September 14, 2021

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Johnson Smithfield, UT

I love to stay at the Hyatt whenever I am in need of a Hotel. Their staff is helpful and their rooms are clean.

5 years ago

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Christopher Whiting Los Angeles, CA

Great hotels, they can be a little on the higher price side, but always have nice rooms and are always clean.

6 years ago

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Dayna Riverton, UT

Hyatt hotels are normally really nice although a few of them we have stayed and have been older and slightly rundown.

6 years ago

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Tagg Ogden, UT

Hyatt hotels are clean and comfortable. If I see one available, I know I am going to get a quality hotel.

6 years ago

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lscho2 Boise, ID

Hyatt in Irvine California was a very nice place to stay, always had breakfast too

5 years ago

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Adria Riverton, UT

You can always rely on this place for quality and great customer service. Also clean

6 years ago

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David T Ogden, UT

Hyatt hotels are nice. I feel like they are a step below a Hilton hotel, but cost about the same.

6 years ago

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Claudina Moreau Fort Lauderdale, FL

Has beautiful hotels for lower prices that you can find in a multitude of cities.

6 years ago

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jakira johnson Tallahassee, FL

Got a super nice suite for a quick weekend vacay. The amenities are also nice.

5 years ago