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Holiday Inn Express

Is This Your Business?
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5.7

Overall Score

Author: Kalicia Bateman

LAST UPDATED: February 5th, 2022
Hotel Type: Economy

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The Good

  • Accommodations
  • Positive feedback
The Holiday Inn Express motto is : "Settle in, plug in your laptop and enjoy your stay". With high speed internet access, a hot breakfast and a comfortable room,  Holiday Inn Express is designed with frequent travelers in mind with the intent of leaving guests feeling both relaxed and recharged. However, Holiday Inn Express claims to be more than a basic business hotel. In an effort to prove this, they offer the following accommodations:
  • More free breakfast choices. The  FREE Express Start™ Breakfast Bar offers popular food items such as Chobani® Greek Yogurt**, Kellogg's®, and Quaker® plus the regular buffet-style "go-to" items.
  • Free high-speed internet access for work or play.
  • eHost™ Online Concierge to provide information about your hotel and the local area.
  • A multi-function showerhead and plenty of water pressure in all guest rooms. There is also a curved curtain rod for more space and included fluffy soft cotton towels and premium toiletries.
  • Choice of firm or soft pillows waiting on the bed, along with fresh, clean linens
  • Many locations provide in-room microwave ovens, same-day laundry and dry-cleaning services, fax and photocopying services and Holiday Inn Express'  Forget Something?℠ personal care program.
  • Children ages 19 and under stay free in a parent's room.
Positive feedback from guests typically consists of:
  • The outside is a playground for kids and the pool is big
  • There is also a small laundry room and the price is reasonable.
  • The restaurant is better than average for a hotel. ....and they have a dinner theatre
  •  The rooms are kept in good shape by housekeeping.
  • Front desk staff are very accommodating and the bar staff are superb.
  • Happy hour from 4-7 daily with one munchie.
  • Very family- friendly amenites such as kids outdoor play area, indoor and outdoor pool, basketball court, indoor kids' play room
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The Bad

  • Thin walls
The Holiday Inn Express generally delivers on its promises of limited service and low-cost lodging without much complaint from guests. The only issues guests seem to have is that the hotels are badly built by the way they can hear other guests through the walls. Some people have found the hotel to be "basic and boring", thus only viable for a short stay. The breakfast options are welcomed at first, however, those on an extended stay have had issues with having the exact same breakfast options every day in certain hotels. The low price is the only factor making dissatisfied guests want to come back.
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The Bottom Line

Designed with frequent travelers in mind, Holiday Inn Express offers the basic amenities of high speed internet access, a hot breakfast and a comfortable room. Its highlights are its low price and family-friendly amenities.  
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Star Rating

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4.4

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165 Reviews

Review Breakdown

5 grade

53%

4 grade

38%

3 grade

7%

2 grade

2%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Brad H Gilbert, AZ

Spent time in a Holiday Inn express on a recent trip to Oregon. Compared to other hotels we have stayed as. this hotel was lacking in several areas. The overall cleanliness of the room seemed to be somewhat lacking. The sinks in the bathroom and the desk tops did not appear to be clean. We took some cleaner from our car and reclined them. Instead of getting small individual bottles of lotion they had a slightly larger bottle of lotion which was partially used. We were concerned about this policy in the time of Covid 19 since we knew the outside of the bottle was contaminated by someone else touching it. When taking a shower I ran out of hot water in the evening and had to use luke warm water instead. The bedspreads appeared old and used. Would not highly recommend this to a friend.

5 years ago

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Review Source

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Emily Guareno Tallahassee, FL

The majority of the Holiday Inn Express's I have been in have been dirty. The faculty have been rude and do not like to attend to their customers. I found bugs on the bed and the showers were filthy.

4 years ago

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Bryndie Managua, MN

Very hit and miss with which location you go to. Haven’t been very impressed by the cleanliness of the rooms or by the customer service. I would avoid staying here.

6 years ago

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Gabe Burton Riverton, UT

Convenient but you get what you pay for. Spotty TV and WiFi, but they always give you clean towels and sheets, so I can't complain too much.

5 years ago