Hampton Inn offers a bold 100% guarantee of friendly service, clean rooms and comfortable surroundings, every time. If guests are not satisfied, Hampton doesn't expect them to pay. Hampton also prides itself on offering a consistent, relaxed approach. They have an online store named shophampton.com so guests can capture the same "comfort-driven spirit" at home. Items sold are the exclusively available Hampton Bed, Hampton's signature bedding collection, bath linens, shower accessories, and home goods. Recently, Hampton inn has made some new upgrades, including:

localized packages, i.e. a Casino Package or a Fallsview Indoor Waterpark Package at the Hampton Inn at the Falls in Niagara Falls, Ontario, Canada.
hot items in the "On the House" breakfast including hard-boiled eggs, fresh fruit, and cheese omelettes with real, non-processed cheddar cheese
a new "Jump Start Fitness Center"
Hampton locations offer additional services like an onsite bar as well as limited lunch and dinner.

Other guest accommodations include:

curved shower curtain rods in bathrooms
upgraded hotel beds to the luxurious "Cloud Nine".

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The Bad

Limited service
Consistency
Noise

Most Hampton Hotels (except the new Hampton Boutique Hotels) are considered limited-service hotels, as they do not offer an on-site restaurant nor amenities such as bell services and concierge found at full-service hotels. Another potential downfall is the fact that Hampton Inn hotels are mostly owned by individual franchisees, meaning that brand consistency and quality standards are not streamlined. One Hampton hotel can vary greatly from the next regarding amenities and the quality of amenities. The downside of being in a convenient location is the noise factor. The closer your room is to the street, the higher the chances you will not have a good night's sleep or an overall quiet relaxing experience.

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The Bottom Line

With over 30 years in the hotel business, the Hampton Inn brand primarily caters to the budget-minded business and leisure traveler. The hotel includes free breakfast, free Wifi in rooms and typcially great locations for tourists. It's not a luxury hotel, however, but it is affordable. Its major highlight is its 100% money back guarantee if guests are not satisfied.

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User Reviews

Star Rating
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4.4

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231 Reviews

Review Breakdown

5 grade

54%

4 grade

36%

3 grade

8%

2 grade

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1 grade

1%

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Susan Stewart Salt Lake City, UT

I would say the Hampton Inn is a nice in-between type of hotel. It's not as expensive as some, but not as nasty to stay in as others. I don't expect to be wowed at a Hampton, but I can sleep without thinking about bed bugs and what the people there before me did. Those are the kind of thoughts that keep me up at night. The Hampoton Inn is overall pretty nice, I would recommend using them.

9 years ago

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Mark Troxel Provo, UT

We have been users of the Hampton Inns for a number of years. We started as HiltonHonors members and liked the convenience of being able to book and use bonus points all at the same time. Hampton Inns are very similar no matter where you stay. We like the consistency of the comfort of the beds. We like that everything on the bed is changed with every guest, sheets, pillow cases, and duvet covers for the quilt. We feel they are some of the cleanest places we can stay. We no longer use our HiltonHonors account to make reservations, because you can find better deals on other booking sites. Their guarantee of having the best rate is a hassle to deal with so we use Hotels.com. We still stay at the Hampton Inn, and get our free nights through Hotels.com. Win Win.

5 years ago

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Jeremy Balls Kaysville, UT

I have found Hampton Inn and Suites to be hit and miss on the quality of stay. Usually, the Hampton Inn and Suites are the best, if it is only a Hampton Inn, I've had a few negative experiences at those and they seem to be older. Beds are usually comfortable and breakfast it usually just ok.

7 years ago

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Lindsey American Fork, UT

Hampton Inn and Suites are pretty average when it comes to hotels. Beds aren't as comfortable as other hotels, but if you want something cheaper for average quality, then this is a good option for you.

8 years ago

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Doyal Stewart Salt Lake City, UT

I like the Hampton Inn, I think they are clean and affordable. Could definitely do worse. I have probably stayed at a Hampton a handful of times in my life and never had a really bad experience.

9 years ago

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Benjamin LeBlanc Norcross, GA

Hampton inn and suites is a solid to mediocre low price range option for travel housing. Even though the prices do not range that high, the rooms and room service provided don’t farewell compared to other options out there.

6 years ago

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Nathan D. Warrendale, PA

I stayed at the Hampton Inn at Dubois, PA. The hotel rooms were nice and tidy and the pool (while small) was nice to have along with the jacuzzi. The staff did not seem to be prepared for check-in however as we arrived on time and didn't have several of our rooms ready yet.

7 years ago

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Megan Milke Laurel, MD

I personally have not had the best experience in Hampton Inn, every time I stayed in one of their hotels it was in a sketchy area and smelled like cigarette smoke even in the non smoking rooms.

5 years ago

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Rocio Diaz Tallahassee, FL

Amenities are clean and included with stay. Breakfast could be better and selection greater. Pricing is a bit high but it is okay. Customer service however is great.

4 years ago

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Maureen Canelo Tallahassee, FL

I recently stayed at one of their hotels for a college orientation and loved the room itself. Even though, we had to pay for parking and the breakfast lacked variety.

6 years ago

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Hunter Pleasant Grove, UT

Hampton was good besides. The only thing that was bad was that they missed a day on cleaning our room and we needed it. The stay was good along with the people.

6 years ago

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Aubrey Rentschler Salt Lake City, UT

Every time we've stayed at a Hampton Inn the beds were comfortable, the rooms were clean, and the breakfast was good.

9 years ago

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Cris Balmanno Riverton, UT

Rooms and lobby were clean, but that's about it. Corporate is no help since each site is "independently owned and operated".

5 years ago

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Joanie Jeon Potomac, MD

I use this hotel because of my daughter’s volleyball tournaments during whole season. It’s not expensive and comfortable stay!!

6 years ago

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JR Suguturaga Orem, UT

Hampton is decent quality and the price is very competitive. I usually go with this option on short notice.

6 years ago

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Sandra Douglas Evanston, WY

I loved staying at the shilling until they doubled their room prices. Can’t afford to stay there any more.

6 years ago

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Cole Bailey Houston, TX

My stay here was great and the room was cozy and had nice style.

6 years ago

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Jada Guzman Orlando, FL

Hampton Inn is sometimes overrated. The price can be very steep. However, very convenient.

6 years ago

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Todd Homitz Evans City, PA

Affordable and decent rooms. Customer service was great and a good breakfast

6 years ago