Best Western

We're on a road trip on the coast of Oregon and ended up in Coos Bay at 5:30 pm My husband had seen the ad for the Edgewater Inn and thought it would be a nice place to stay. According to the front desk, the only room available was a Spa room for about $240 and since we had been on the road all day, we took it. Dated hallways, entry doors, carpeting, draperies, beds. Updated bathroom. Friendly staff, grab and go breakfast was a convenience. Overall, disappointed in the accommodations for a Best Western. Stayed at the Coos Bay Edgewater Inn in the parking lot of a grocery store, overlooking a muddy river. Supposedly, the only room available was a SPA room so we took it. ($240 plus tax) Friendly staff. Overall, very disappointed with the accommodations - dated hallways, carpeting, entry door to room, furnishings (old fashioned quilted bedspread, non-functioning sliding glass door draperies, uncomfortable bed.) 2 plastic patio chairs in the room with one fabric chair. Bathroom had been updated but the overall hotel needs renovation. Grab and go breakfast was a convenience.

We have always ONLY stayed at Best Westerns when traveling as a family. Within the past 5 years it has been hit and miss. We are pretty easy going & not too uptight. We like clean rooms, which Best Westerns are routinely clean..never really a problem there. But front desk service seems to be increasingly lacking basic old fashion customer service politeness. We are going to start seeking other hotels from now on since the reason we stayed with Best Westerns in the first place was because we enjoyed the consistency & yet we have been at many Best Westerns where employees were either having a bad day, hate their job or just life in general? We just politely go in to get our room, call for information, etc and have been increasingly met with well...just not very nice people. Guess that is to be expected in this day of so much anger in our world...guess we just hope to get some retrieve when we are on a trip. We can't help that we are customers ruining the day of the employee by coming to stay at their hotel. We don't really take much personally usually but it seems to be getting worse, hit and miss..and we would rather go to a hotel where they are more professional routinely. Don't need to worry about who I am going to talk to when I go to a hotel. I'd rather just know it's going to be easy. Here is my card, here is my rsvp, thank you for the room key. We are only yet Gold members but don't care about maintaining anything further. Called to report our concern not to be compensated, NOT to be told they are sorry we are "upset" I explained we are "concerned" not "upset" with the quality of the hotel of late and just thought Best Western should know. It was a curtesy call not a complaint call. I guess customers are simply invisible anymore. That's ok. Good Luck Best Western! We just don't need to pay money for drama when we are trying to take a trip to relax. :)

My stay at the Best Western was not good. The rooms were messy and the people next to me were very noisy. I woke up early for breakfast and the breakfast was not that good. I would only stay if it were the last hotel I had a choice to stay in.

We told the front desk at KC Speedway that the tub had sewage from the drain backing up. Nothing was ever done. There are no towels. Once used you live with it. Their policy. Get you in the door then screw you.

I'm pretty picky with hotels, so every Best Western I've stayed in for work has been pretty beat up and ugly. Breakfast is sub-par, and beds are pretty uncomfortable.

My experience here was very average at Best Western. I have had better experiences at other hotels, but for the money you get what you pay for.

Was ok, the place was ok clean, could of been better. Was dated and worn.