Trivago.com
Author: Kalicia Bateman
LAST UPDATED: December 28th, 2020
The Good
- Search for discounts
- Comparison tool
- Great website
Search for Discounts
Trivago.com delivers hotel information and these results can not only save money in lodging, they can offer travelers peace of mind or allow them to research rates to make sure that a previously booked room is truly the best priced option available. Many of the discount travel websites have some sort of price guarantee. This requires the traveler themselves find a lower-priced option online and report it within a relatively short window of booking the reservation to the site. Many times, this price guarantee is unused or goes without investigation due to the hassle of doing the legwork. Enter Trivago.com and searches are a breeze!Comparison Tool
The most useful tool available on the Trivago platform is their hotel comparison tool. This tool allows users to quickly compare a number of information points in an effort to minimize time spent on the research portion of travel booking and maximize savings through discounts and featured rates. The comparison tool will break down the following criteria points for users:- Hotel star/guest rating
- Nightly rates
- Proximity to popular attractions/sights
- Accommodations (such as continental breakfast, pool, workout facility, etc.)
Great Website
Additionally, Trivago.com offers travelers a clean and concise website with graphical interfaces that make the site feel more "fun" to filter search results. Even though the database of hotels which is included in Trivago.com's search is over 700,000, the search results load quickly and the comparisons are easily spotted. Each property comes up in a segment of the page and the prices for other booking sites load with the property, making it easy to spot the best deal. Trivago's ability to aggregate data and pricing information is one of the best resources/tools available to its users. They pull information from over 250 websites. After pulling in this data, users are able to input specifics regarding their upcoming travel and find the right solution for their lodging needs. The Trivago "Top" widget can be found directly on the homepage. This feature allows users to search through frequently traveled cities and/or destinations. These "Top" results are based on what other travelers are currently booking and provide users with additional ideas and insights into what is happening in the world of travel. This section will also provide ideas regarding attractions and other activities to take part in while on vacation.The Bad
- Limited bookings
- Not as comprehensive
Limited Bookings
Even though Trivago is one of the largest hotel booking sites available online, there are still some areas of concern for prospective travelers. While Trivago may be the resource users want to use to book their lodging accommodations, that is essentially all that can be reserved through this platform. Rental cars can also be reserved, but on a limited basis. Reservations that cannot be made on the Trivago platform include:- Airfare - users will need to go through another booking site or the airlines directly for airfare reservations
- Vacation packages - all-inclusive vacation packages are not available for booking
- Cruises - since Trivago specializes in hotel booking and not necessarily "travel," cruises are not featured on their platform
Not as Comprehensive
Trivago.com requires an additional step to book your reservations and is not as comprehensive as other discount travel sites because you cannot get information on airfare, cruise prices or car rentals. This creates the need to go to another site or two to book airfare, rooms, etc. Being that one of the reasons for using a discount travel website is to save time, this can be a turn-off for some travelers. Trivago.com does not operate a customer service department per se in the sense that they are an information engine.The Bottom Line
- Largest hotel search - comprehensive and complex breakdown of lodging providers
- Advanced technology - data collected from hundreds of sites to provide accurate search results
- Discounted rates - deals will be found on Trivago that are not found anywhere else
- Hotel comparison - tool that compares the rates of featured hotels
- Limited rewards - occasional promos and discounts available
- Basic mobile app - standard features, but free to download
- Limited booking options - only hotels and rental cars available to book
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Emily Weeks Charlotte, NC
I am giving Trivago.com a 0 star rating due to: 1) Fraud and False Advertising, 2) Lack of any sort of Customer Services, and 3) Overall horrible experience dealing with this Company. I saw a hotel advertised on trivago.com in Downtown Chicago for a great deal. Trivago took me to hoteling.com to complete the transaction. However, when I finished booking my hotel on hoteling.com, it told me I had booked a hotel in a different location that was nearly 15 miles west of Chicago. I immediately cancelled my booking, but was charged a fee equal to that of my reservation. $400 dollars in the hole for this transaction, and I am still trying to receive a refund from hoteling.com and trivago.com. They have not been helpful to say the least. Both companies have a non-existent customer service desk (hoteling does not have any customer service hotline at all and trivago.com has one that is never monitored and prevents the opportunity to leave voicemails). What is more - both companies are unwilling to admit and process a refund for a mistake that is clearly a prevalent error with their services due to mapping issues and broken links between trivago.com and other booking websites. So beware of booking with trivago.com! Stay far away!!
11 years ago
Mrs. So Upset Detroit, MI
Booked a room at Saginaw country inn and suites for 2adults and 2 children when we got to hotel we got room with 1 king size bed mind you booking.com sent confirmation email we had to pay extra for kids bed's they are such rip off artist so needless to say my trip not going well Thank GOD ? for professional booking sites that honor there deal's moral Please use Expedia
10 years ago
Kari Staheli
I haven't been as succesful using Trivago as the commercials on TV have promised. I have found more luck and better prices doing my own searches on other search engines.
9 years ago
Landon Robison Layton, UT
Great way to find a hotel. It is super easy and shows you if there are any deals. Had everything booked in less than 20 minutes.
8 years ago
Nathan Layton, UT
This website is always my go to when we need to book a hotel. I have never had a bad experience with them.
8 years ago
Phabie Mobile, AL
I like how the site offers side by side rate comparisons. I just wish the layout wasn't so cluttered.
5 years ago
K Robison Layton, UT
Easy way to compare prices and a lot of different options. I enjoy using Trivago
8 years ago
