ExcellentHotels.com
Author: Kalicia Bateman
The Good
- Low price guarantee
- No extra fees
- Quick and advanced search
Low Price Guarantee
The ExcellentHotels.com platform provides travelers with the ability to book economy and luxury hotel accommodations at a guaranteed discounted rate. Travelers do not have to worry about excessive fees or price mark-ups and last minute deals are also available to book. There are thousands of providers for travelers to choose from worldwide. ExcellentHotels.com offers a low price guarantee to their users. The policy states that if a traveler finds a lower rate within three days of booking and paying for a reservation, they will match it and refund the rest of the money. There are exclusions that apply, but for the most part, travelers can rest assured that they are getting a low nightly fare on top/luxury hotels.No Extra Fees
In addition to instituting a low price match guarantee* for their customers, there are also a number of other financial benefits for those that use ExcellentHotels.com to book their lodging needs. Essentially, what a user sees is what they are going to get. ExcllentHotels.com does not do the following:- Charge service fees
- Change fees as a sell tactic
- Charge cancellation fees (other than those charged by the actual hotel)
Quick and Advanced Search
ExcellentHotels.com provides customers with the ability to conduct a quick search or a more advanced search. The quick search only requires users to input three different pieces of traveling information, including: destination, travel dates, and number of travelers. There is also the option to specify a hotel name in the quick search but it is not required. There is also the advanced search that users can use to narrow results. Upon listing thousands of hotels based on the quick search, travelers can then designate: pricing, star rating, amenities offered, and proximity to landmarks or airports.The Bad
- No rewards program
- No reviews
- No travel protection
Rewards Program
Most of the large and well-known travel booking sites provide incentives to customers. These incentives allow customers to earn rewards or points as they continue to book on their site. At this time, ExcellentHotels.com does not offer their own unique rewards program to their customers. Those that book hotel rooms on their site can use travel credit cards to earn points through those various programs, but there is nothing extra.
No Reviews
Another missing feature often found on the top travel sites is the presence of real guest reviews. Typically, even if the platform itself does not have an outlet for guests to leave feedback, they incorporate the reviews from other sites. However, ExcellentHotels.com has not integrated these reviews. Without user reviews, ExcellentHotels.com customers are missing out on the following:
- Tips and advice from experienced travelers
- Real look at what the service is like from a guest who has actually stayed in the hotel
- Expectations often times are more efficiently met with the insight
- Answers questions some may have regarding a certain hotel
No Travel Protection
While ExcellentHotels.com does not charge for cancellation (unless the actual hotel charges a cancellation fee), there is no travel protection option available to purchase. This would come in handy for those that book a hotel that does require a cancellation fee or forces customers to pay for the reservation regardless.
The Bottom Line
- Price Match Guarantee - users can get refunds if a lower price is posted*
- Additional savings - no unnecessary charges or price mark-ups when booking
- Quick and advanced search - cut down on research time with multiple search options
- No rewards program - additional points and cash-back rewards not available
- Lack of guest input - user reviews not present on website
- Travel protection - not available for purchase
