Name: ChoiceHotels.com
Rating: 2.2

star star_border star_border star_border star_border

Arnon O Denver, CO

Made a reservation using a combination of my points and cash. I canceled the reservation way within the allowable period. I have not been refunded my cash , instead they refunded it in a form of points which I was not and am not interested in. When I called them and spoke to an agent I was told that although the reservation was " cancellable " it was not " refundable " This is nothing less than outrageous! I will pursue this in any legal form available and WILL NEVER stay in any of this bottom of the barrel chain of hotels ever again!

5 years ago

star star_border star_border star_border star_border

Dave R Columbus, OH

I was kicked out from one of their hotels (Woodspring Suites Hilliard/Ohio) just because I wanted to file a complaint. The manager there conducted himself in an rude, abusive, dictatorial and intimidating way, JUST BECAUSE I WANTED TO COMPLAIN about something I considered unfair. I am not exaggerating, it was humiliating. This person is not fit to perform any customer-facing duties. Choice Hotels did absolutely nothing about it when I complained.

5 years ago

star star_border star_border star_border star_border

B Etzel Houston, TX

I stayed at the Rodeway Inn, Choice Hotel, 9800 Santa Fe Trail, Trinidad, CO. The central a/c was broken and they had a portable in our room which did not cool the room until 3 or 4 a.m. They offered an upstairs room with a window when we check in, which I took. The window looked out to an internal hallway. What good is that window! The entire hotel was hot. No offer for a reduced rate. Terrible experience.

6 years ago

star star_border star_border star_border star_border

Tia Collins Reidsville, NC

Do not ever stay at a Choice Hotel! We reserved rooms in SC for a race. We went to hotel before race and were told rooms were not ready. Went back to check in after the race and we were told rooms were no longer available. To top it off I was charoged for room that was given to someone else. I have been fighting with them since Sept 2019 for reimbursement of room. They keep telling me that check is in mail. "Bull!". It is now December 2019 and still no reimbursement! I will never stay in Choice Hotel ever again, even if my life depends on it!

6 years ago

star star_border star_border star_border star_border

AJ Amherst, MA

I stayed for the promotional free night. Total bs. I could have stayed somewhere nicer, for less money, but I stayed there to get my free night. Total BS. Don't stay here. Total disappointment. The call center was in India, and the CSR spoke over me after I complained that I met the requirements (which was confirmed by the desk person at the hotel where I stayed). Crooks.

7 years ago

star star_border star_border star_border star_border

Shawn stoddard Mesa, AZ

My experience sucked. The promotion is total crap. It says stay 2 nights and receive a 50 dollar gift card. I stayed 5 nights with 5 separate transactions and choice hotels said that's considered 1 stay. The sign clearly states stay 2 nights receive 50$. Just another scam company that's getting away with false advertisement. Go through another well known site like Expedia or Travelocity. Atleast you get an honest deal.

7 years ago

star star_border star_border star_border star_border

Kathy M Nixa, MO

My husband and I went on vacation to TN. Stayed at Quality Inn and Suites in Jasper TN on July 23-24. The Bed was like sleeping on two box springs, told the front desk and the second day two men came to change it out, we told them we were leaving. Wasn't happy with how long it took them to fix the problem. wont be staying at any Choice Hotels again.....

7 years ago

star star_border star_border star_border star_border

Lauren Caledonia, MI

Attempted to call customer service. On hold for 17 minutes before the first person answered. He could not resolve my problem, so I asked to speak to a supervisor. He responded with “I am the supervisor.” Which is obviously not true as supervisors don’t answer general phone calls. I told him this and he placed me on hold for another 15 minutes. I’m still on hold now.

7 years ago

star star_border star_border star_border star_border

OB Canyon Lake, TX

Tried to find my poor review that I wrote last year regarding the two road trips, couldn’t find it? However read the current reviews and it appears that I wasn’t the only one that was dissatisfied with your hotels. I as a retired member of the Military found and used your info from Military.com, I have sent a request to them to remove your logo from their site. Bottom line, I should have been paid to stay st your hotels. Except for Lubbock the other six we stayed at were in a word lousy!!

7 years ago

star star_border star_border star_border star_border

Kath caudel Vancouver, WA

I cannot give a 0, Or else I would. They give offers of stay nights get one free. When it's off points system. You get 6,000 points to use on a stay which you cannot book free a free stay anywhere with those little of points. Lowest points to book is 25,000. Of course this was not told to me when I booked stays for this promotion. I spent from 10am to 3pm on phone to them today . Talked to over 24 different people with them finally tired of me and told me to just to call actual hotels and complain. Do not support any choice hotels.

8 years ago

star star_border star_border star_border star_border

Raymond L. Crenshaw Mobile, AL

The Econo Lodge Inn & Suites(AL251) 1035 Highway 80 West Demopolis,AL 36732 is where me and family book three rooms and there were bed bugs crawling on us. When I told the General Manager that I wanted a refund I quote " you are not getting a refund and get off property before I call the police." I have been Choice Privileges member for 15 years until that. I plan to cancel my membership ASAP and recommend you do the same if you do not want to have a experience like mine. I just told them what my family members brought to my attention during breakfast.

8 years ago

star star_border star_border star_border star_border

Susan Stahl Arlington, VA

Stop the stupid, low class, ANNOYING bada boom commercials!!!!! When I see it coming on TV I grab my remote and change the channel as quickly as I can because this commercial is like fingernails on the chalkboard! I can't stand to listen to it!!!!! It's not funny, entertaining, catchy, or cute! So why in the world would you select it to promote your product?!

8 years ago

star star star star star

B-JM Canton, MS

Excellent customer service rendered. Very Clean room. Hot and nutritious breakfast. Great family environment. Staff very friendly.

9 years ago

star star star_border star_border star_border

Scott Anderson

Stayed at Quality Inn..Green Bay,WI. Checked into room...pair of "soiled" underwear on the clothes rack! Told front desk. Was told they would take money off of my bill... They never did...was charged entire rate! Really not that pleased with my stay at this place and will probably book elsewhere next time I'm in town.

9 years ago

star star_border star_border star_border star_border

Paul J. Kondash Waterbury, CT

Absolutely the worst customer service. They don't care about your issue. They should close down the department. When you finally get ahold of someone They resolve nothing and tell you their hands are tied. How sad. Think twice before staying at a choice hotel property

4 years ago

star star_border star_border star_border star_border

MittenLakeMermaid Otsego, MI

WARNING DOCUMENTED HEALTH HAZARD HIGH COVID RISK Because of hotel negligence, I was covered head to toe in hazardous waste. Then they made me pay for it. I paid for goods/services I didn't receive and refused a refund. Satan has better morals!

4 years ago

star star_border star_border star_border star_border

Ray Heberer Victoria, BC

The UI for redeeming points is extremely frustrating. It does not confirm the address until after the order is placed, so if you didn't first check that you have the correct address in your profile and not an old one, you're out of luck.

5 years ago

star star_border star_border star_border star_border

T Baby Atlanta, GA

I will never use choice hotels service ever again. This is a total scam how can they charge for nights you never stayed and then you can’t cancel on the app of over the phone. I’m in Miami right now for a funeral and they took 210.69 off my card now I’m stuck here

5 years ago

star star_border star_border star_border star_border

Tate Stock , CA

Worst customer experience I have ever had with any company. Mark, the customer service rep, was extremely rude and ended up saying, "well, I am hoping to get fired anyway, so I don't really care about you, your reservation, and no, you can't talk to my supervisor." What a terrible employee to be having work for your company.

6 years ago

star star star star star_border

Katelyn Petersen Eagle Mountain, UT

Most of the choice hotels that I have been to are very clean and the customer service is always fantastic! Not to mention they have hot breakfast!

8 years ago

star star_border star_border star_border star_border

Jon Peters Millersville, MD

Trying to make a reservations on Choice hotel customer service 800 number is imposable . The wait is forever and then you get someone that does not speak English. THANK YOU -- after 40 years at Choice hotels I now use Holiday Inn and Best Western

9 years ago

star star_border star_border star_border star_border

D. Velsor New Windsor, NY

I stayed at the Comfort Inn in winterville, NC. The AC in the workout room didnt work. There was no remote for the TV in the workout room, an employee tried to help me but couldnt. The pool filter was not working so the pool was full of bugs. Then I was charged $1.50 per nite for a room safe I did not use. Wont be staying there again.

9 years ago

star star_border star_border star_border star_border

Kelly Troy Grove, IL

Stayed at the Quality Inn and Suites in Dubuque Iowa. First room smelled like a wet dog and there was a half dead cricket twitching between bed and night stand. Pool latters both broken about busted my chine getting out off pool. The eggs where greenish so had to go get breakfast somewhere else.

9 years ago

star star star star star

Hallieford Arlington, TX

Choice Hotels is always my go to. Free breakfast, easy to book, and a rewards program.

6 years ago

star star star star star

Zorina Pride Colorado Springs, CO

Very friendly, clean and great service with semi truck parking. Highly recommended

8 years ago

star star star star star

K Robison Layton, UT

Good way to find hotels. I have used quite a bit and have never been disappointed with its suggestions.

8 years ago

star star star star star

E.byrd Spring Hill, FL

Danica was very helpful and knowledgeable about the area great staying here

7 years ago

star star_border star_border star_border star_border

Heather Thomas Birmingham, AL

Incompetent call center. Diamond status perks are lies it’s up to the hotel if they follow through with choice promises.

4 years ago

star star star star star

Kevin Edwards Salt Lake City, UT

Great customer service very friendly and accommodating

4 years ago

star star_border star_border star_border star_border

Tom Lemieux Denver, CO

Customer Support non-existent. Placed on hold for over an hour. Make a reservation directly with the hotel where you want to stay.

9 years ago

star star_border star_border star_border star_border

john Vernon Hills, IL

AC did not work and hadn't worked the day before, we had to find another hotel at 10PM the night of our stay.

8 years ago

star star_border star_border star_border star_border

Michael Trowbridge Lexington, SC

very poor customer services know one speaks English wait time is hours what a joke

5 years ago

star star star_border star_border star_border

Dylan Findlay South Jordan, UT

Reasonable prices but low quality hotels. You definitely get what you pay for.

8 years ago