ChoiceHotels.com

In general I like using the choice hotels web site for booking rooms. The hotel brands give you a variety of quality and amenities and within a brand the reviews available online give you a good idea how a particular hotel ranks with other hotels in the chain. I use booking.com to get unbiased reviews. We have got free rooms with their loyalty program as well as amenities and upgrades because of our status. I do have a complaint about detail hidden in their Rules and Regulations that should be made clear during the booking process. We recently returned from a trip to Norway. A our last stay in a Comfort Hotel in Oslo the hotel clerk gave us our final invoice and told us that our points would not be automatically deposited in our account because Norway uses a different point system but told us if we sent the invoice to customer service they would add the points. We put the work into sending the information to customer service and was told that they do not award point in Norway and to read the fine print in Rules and Regulations. I could book rooms in Norway on the American website and even use my Choice privileges points to book in Norway and there was no indication during the booking process that I would not earn points but sure enough in the fine print it said points were not awarded in Norway and most of the Baltic countries. I think they should make this clear during the booking process. I have corresponded twice with customer support about this. Foe this reason I am taking 1 star off what should be a 5 star review.

My sister and I stayed at the Lewiston, ID Comfort Inn August 22 - 24, 2018. They were very nice and the staff was very helpful...even when we locked ourselves out of our room. I appreciated the cleanliness of the facilitie, the location and the breakfast. It was very quiet and we slept well. We have family in the area and if we return we will stay there.

We were at the Comfort Suites(OH)311 and it was great, clean, large, very comfortable beds but when the wind hit the back of the building, it caused a metal flap to clang all night, fan speed did not help, turning off did not help, if I had a screw driver I would have taken the inside cover off and fixed it, very difficult to sleep hardly any sleep due to the metal noise, desk people said they did not know what the problem was and other units also have the same problem.

We arrived in Tulsa on state hwy 66 expecting to book a free stay. had a difficult doing that and was on the phone for 30 minutes in the lobby. Kristal the clerk here at Comfort Inn and Suites was just super. She went above and beyond once we got our room to make sure we had exactly what we wanted and were comfortable and happy

We are on day 38 of a cross country vacation. We are four choice members in one car. We are retired, and veterans. We have mostly stayed with your chain because we expect a higher standard. I want to tell you about one employee that went above and beyond normal to make our trip better. Her name is: Janissa S. Gen’l Mgr. 5100 7th st. Bay City.

Most of the choice hotels that I have been to are very clean and the customer service is always fantastic! Not to mention they have hot breakfast!