ChoiceHotels.com

Two stars is simply because not every hotel in their selections are not all failures. However, Choice itself is as close to a scam as it can be due to some legitimacy from specific hotels, not their business or operations. If you ever book from third parties, they tend to Double or even Triple charge you. Then provide little to no assistance in resolving such issues. Sure they will take your money in an instant but say it will take over a month to return it to you, and that's only if they choose to return it to you at all. They have Timeshare type stays and just as timeshare, they too are fraudulent and almost impossible to get away from. Whatever you do, stay clear of anything attached to Choice hotel's. You will regret any involvement with them at any level!

As a Diamond Member (frequent, loyal traveler) I contacted their Elite Member Services line asking for possible compensation due to my not receiving their usual offerings during my 60+ nights last year. Now, I understand due to COVID adjustments needed to be made by law. But staying with them as often as I do having breakfast taken away, then just their coffee, then housekeeping, then in room makers, irons etc you would think they would honor my request... I’m paying their rates, not getting what they used to offer. Is that asking too much. They didn’t care. “You always have the choice of staying somewhere else” what???

Customer service holding times in one evening Firat call 21 min. Then put on hold for Infinity and hung up. 2nd call - 25 min hold hung up. Last call 10 min hold someone answered and I was simply trying to ask about the policy that if you pay cash, why do you have to pay $150 plus the cash for the room? I didn’t get an answer because I was put on hold another 39 mins for customer relations or some office. They never answered but all through the call it was emphasized how important their customers were. That’s just not true. These are the longest hold times in the industry. I’m an Agent and will not be booking anyone with Choice again!!

Choice Hotels has little to no control over the policies, customer service, rates, mandatory deposits, or even the participation in its Choice Privileges reward program of the hotels under its brand. Their customer service reps are not available 24/7. They rarely provide assistance of any kind. The Choice Privileges reward program does have a decent benefit with its point system for earning free room nights. However, that is the only Choice Privileges reward that you are likely to experience. All the other “benefits” of their rewards program are honored only if the hotel you stay agrees to allow you that benefit. I am a Diamond member. Do I ever get late checkup until 2pm? No. Do I ever get a room upgrade? No. Do I ever get anything out of my Diamond level status other than an occasional free night? No. Even their customer service supervisor said that their hotels can pick and choose whether to offer any Choice Privileges benefits at all, and can even change their mind from customer to customer. If I were a hotelier and my franchisor offered a Rewards Program that gave me the option to benefit from its rewards program, but not offer its members anything in return even though it claims to offer a laundry list of benefits, I would probably do exactly that as well. Many of Choice’s front desk agents don’t even know how their reward program works because they don’t honor it.

Stayed at Quality Inn..Green Bay,WI. Checked into room...pair of "soiled" underwear on the clothes rack! Told front desk. Was told they would take money off of my bill... They never did...was charged entire rate! Really not that pleased with my stay at this place and will probably book elsewhere next time I'm in town.

Reasonable prices but low quality hotels. You definitely get what you pay for.