Name: Sears Home Warranty
Rating: 1.1

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C. Leggett Ridgeland, MS

This company is a scam! They take too long to order needed parts and they do not tell you up front that there will be an up charge plus your deductible. Customer service is a total joke! Their service people are big Liars! Beware!! Do not use this scamming company!

7 years ago

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Eric Lehr Bradenton, FL

My 88 year-old mothers refrigerator has not been working properly for about a year now and the repair person keeps on repairing the same things because he's tired of coming out and repairing the same things and not recommending replacement oh, now he's saying it's a water pressure problem. It's BS

7 years ago

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Bob M Castro Valley, CA

Awful. Don’t buy it! They run everything through a philipino call center. They can not help you. I have had a broken dishwasher for 6 weeks, 3 technicians have come out and no resolution. Do yourself a favor and stay clear of this group. They take your money and give you absolutely no service

7 years ago

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Jay Smith Houston, TX

Worst thing I ever did was purchase this home warranty. The way their system works is frustrating, slow and most of the technicians 100% terrible. The fastest they fixed anything was 3 weeks, so enjoy being without A/C, dishwasher or anything for at least this long when something breaks.

7 years ago

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Kristi Carrollton, GA

Worst Experience I have EVER had! We are going on month 4 with no refrigerator with 4 children in the home because they keep sending repair men who can't seem to repair it but they won't make the call to replace it. Customer service is hit or miss. Would not recommend for anyone!!! Biggest waste of money we have ever spent.

7 years ago

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disgruntled Palo Alto, CA

The repairman didn't come within the allotted window, but an hour and a half late. I had to get my daughter from school and that's when he shows up. As I'm getting home he is pulling out of my driveway and says he can't wait more than 15 minutes. What and my 5.5 hours I wanted for you???

7 years ago

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Penny Newhope Mansfield, OH

No stars, wish they would stop calling us. In the evening early in the morning, during the day! I keep telling them no we're not interested and to take us off there list. They just keep calling and what's so funny is it's for a refrigerator that warranty ran out on last OCT!!!!

7 years ago

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Emad Ali Flushing, NY

I had an appointment from 1-5 pm. Technichen didn’t show up and they reschedule another appointment without advising me , I had to wait all day and I specially had this day off without pay and all they said sorry after 1 hour the appointment is over. I trusted sears home service but not any more ( very disappoint )

7 years ago

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MD Cary, NC

Terrible customer service, weak warranty, and poorly trained technicians. Highly recommend against purchasing Sears Home Warranty. What they were unable to do in half a dozen visits, another repair company accomplished in 15 minutes.

7 years ago

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Ken LaFleur Chandler, AZ

I loved Sears and their warranties for over 30 years until yesterday. I had the full house warranty that was expiring on Jan 31. Just called to renew and was informed that the HVAC coverage is no longer offered along with other coverages. I just bought new kenmore washer and dryer because of loyalty. No longer a fan of sears. Sorry but run away.

7 years ago

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Michael Howard Wimberley, TX

My heating ac unit went out and it has been a month and it is still not fixed. We call every day to get results and still nothing has happened. There have been 3 service guys that have come and are unable to get the job done. I guess the next step is a lawyer.

7 years ago

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jack Patterson, CA

It is nightmarish just to think about Sears Home Warranty. They failed every aspect of what they promised to offer. They signed me up for an automatic renewal when the agreement was for one year, and kept me on the phone for hours without someone correcting it. It is a total ripoff that deserves a class action!

7 years ago

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mk East Rockaway, NY

I took out a warranty with sears which I pay monthly for have their technician come twice to my home and both times they come out the find a reason not to fix my appliance. technician that was sent came from Total Appliance Solutions

7 years ago

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Michelle Citko Chicago, IL

This warranty is terrible. They been out 5 different times to fix my leaking dishwasher and it still keeps leaking after every service repair. They wanna keep sending a technician out to try to repair instead of just replacing it. Total waste of money and such an inconvenience. Would not recommend this warranty to anyone.

7 years ago

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Steve Z Pismo Beach, CA

Merry Christmas to all. Canceling my Sears Home Warranty today because they seem unable, unwilling, or incapable of repairing our fridge. It's been broken since December 2nd. They've been here twice. We're living out of coolers and had to throw everything out. They said they could stop by on January 3rd maybe.

7 years ago

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Emo Largo, FL

Worst company. Scam. They come up with every excuse not to cover repairs. I had them for two years. They have refused to fix any appliance. I cant even reach them to cancel the subscription to the service. Worst company! Scam!

7 years ago

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Kim Casale Hockessin, DE

Pd 69.99 for 2 years, never came, always a run around from customer service, I think we all should file a class action lawsuit or call GMA, maybe they'll have news coverage on it and we'll all be rufunded for their scam home service.

7 years ago

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Bob Kaysville, UT

We have been without clothes dryer for 4 months. Sears has failed miserably! You can not contact them. The number you get is in India. You ask to speak to a USA rep and they give e you a computer answered # which h routes u back to India. This is why Sears went belly up!! They were fired!!

7 years ago

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Von Kilgore Acworth, GA

Very disappointing... Had a claim that was closed without anything being done. Had to pay the deductible when the guy came out and he left and they closed it. THEY ARE FALSE ADVERTISING by stating that if they can't fix it they will replace it. THEY WILL NOT!!! Just call a handyman or repair company.

7 years ago

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Dan Allen

Worst service I have ever experienced. It has been two months and my microwave oven has still not been fixed or replaced. Constant runaround from customer service. Sears service can't get the part for repair but they still haven't done anything about replacing it. Don't waste your time or money on Sears Home Warranty¡!!!!!!

7 years ago

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Amie Orange, CA

This is a poor service. When i called, the person on the phone was so rude. They charged deductible $100.00 each time you call for each type of service and annual payment. It's cost more than i just call and pay someone to do their job. Bad customer service not worsted. Please do not sign a contact with Sears Home Service if you planning to.

7 years ago

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Kathleen Gaffney Staten Island, NY

I made a claim for fixing my washing machine on August 19. After 40 hours worth of phone calls and texts, I finally received a replacement washer on October 31. The phone technicians and service providers have poor communication skills. This washer should have been replaced within less than a month.

7 years ago

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Karla Decatur, GA

This was the biggest mistake ever! I wish I never purchased this. They have very poor service. When it is time to repair something they want the repair to try to fix it even if it needs to be replaced. Repair people don't call back or show up. It takes a long time to get anything done. They really don't want to

8 years ago

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Ashok Chawla Cedar Rapids, IA

I have contacted Sears Home Warranty Customer Service to resolve my issue. I am told that a manager will call me soon, but unfortunately no one has called me back and my issue remains has not been resolved. I call this very poor customer relations

8 years ago

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ERIN San Jose, CA

Incompetent technicians. They do not deliver on any of their work. They ordered the wrong parts. Waited hours for them to show up and they never did. Been dealing with the same issue for 5 months and all they say is they are researching the parts. DO NOT BUY THIS WARRANTY PLAN AS IT IS A WASTE OF YOUR MONEY AND TIME! YOU WILL REGRET IT!

8 years ago

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Eskew Young Berkeley, CA

Whatever you do. DO NOT do business with Sear Home Warranty. More than 6 weeks and still no repair of my refrigerator. I have paid the service guy twice to come but he never fixed anything. They are still telling me to wait 7 to 10 days. I have been without a refrigerator for 6 weeks now.

8 years ago

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Aaron Annapolis, MD

I wish I would have researched before signing up. Looks like others agree - HORRIBLE customer service. WASTE of time and money. Better off hiring a repairman. Sears needs to finally go out of business. Sad, they used to be great... remember Craftsman? Now just a joke. Will never spend another dollar there again!

8 years ago

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Brenda Bryce Goochland, VA

I wouldn’t give them even one star! I called three times to get an electrician to come out . Twice they gave me someone who does not do my area or not affiliated. Still waiting for a call from the third one. Those associates are not trained to help!!So disappointing.

8 years ago

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Russell Vastine Aurora, CO

My parents used sears home warranty for all their appliances. I have been using them too, they are easy to work with and quick to respond.

4 years ago

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Linda Chester Bensalem, PA

The company has given very poor service. We had the best plan and had to fight with them for service. I want to leave them now and they want to charge a fee for that. I have reported them to several agencies.

4 years ago

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Lisa Rambaud Albuquerque, NM

I have had a terrible time just reaching the service department wait times over hour and half! No sure they have anyone to answer calls. I have a simple question and cant get an answer! I will not be renewing

4 years ago

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Russ Armanno New York, NY

sears took my money, made me wait, did not fix problem, gave 2 hour run around on phone with customer service and said sears would NOT refund my money, even though they DID NOTHING to fix my problem, TOTAL SCAM!

4 years ago Edited January 27, 2022

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semichgw@comcast.net Coraopolis, PA

Service technician was a no show. I called SEARS and was told he called off and there were no other techs near by. Month passed - still no tech so we dropped our plan and are contacting PA Bureau of Consumer Protection.

5 years ago

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Quincy Walker

This is a total rip off I’ve called once a week for 3 months and still haven’t gotten a replacement for my washing machine and every time I call they say it’s on the well guess what I’m still waiting

5 years ago

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Steve Pinehurst, NC

Filed a claim and paid $100. deductible up front. Service provider won't answer or return my numerous calls. I can't talk live to anyone at Sears. This is the WORST experience I have ever had with any company.

5 years ago

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KARY M LAU Cerritos, CA

In the last month I have been charged $100 deductible for techs to come out and to only state that the problem with the appliances is not covered. I am also charged $69 a month which I plan to cancel this rip off warranty!

5 years ago

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NeverUseSearsHomeWarrantyEVER Milford, OH

SEARS Home warranty is NOT even true! This is a separate company that operates autonomously! Customer support is in South/Central America somewhere and they are TERRIBLE, AWFUL, Horrible!! Do NOT use this company, ever!

5 years ago

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chris Humble, TX

If I could give 0 stars I would. 64 days t o repair dryer then replacement sent without powercord or vent told that vent and cord are not included in replacement. what do I pay for?

6 years ago

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Jim Rosser Denver, CO

I wish I could give them a zero. This protection plan is a rip off. The customer service is unprofessional and they lie to the customers, in order to cheat them out of reimbursement for things such as food loss.

6 years ago

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Imran Razvi Thurmont, MD

Very difficult to work with and they deny most claims. I have other home warranties that were much better. It took me 7 months to get my oven fixed, My bathroom light was denied after I paid the deductible.

6 years ago

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Santino Stone Mountain, GA

They are horrible. Took my deductible to fix my air unit. No parts were ordered. No one knows who is doing what. On the phone daily and three week later zero resolution- it is a SCAM

7 years ago

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Hector Murillo Fontana, CA

I actually give sears no stars they are the worst of the worst, and have false advertising. I wish i would have never bought their warranty services. DON’T DO IT IS A SCAM.

7 years ago

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Larry Casha Andover, MA

Endless delays on repairing our refrigerator under contract. Parts were not ordered, next available technician appoint is usually 3 weeks away. We've been without a refrigerator for 45 days and counting

7 years ago

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Wesley Alexander Fort Worth, TX

They are absolutely a trash company. They do not hold their vendors accountable nor do they hold themselves accountable. All they want is to collect your premiums and give no coverage. Trash company

7 years ago

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Ngoc Vu Manchester, MD

Sears does not have 24/7 customer services. No Emergency Services Available when Products Installed by Sears Broken Down. Appointments 2 to 3 weeks Customer Services are the worst of all times

7 years ago

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t f Hendersonville, NC

My Ac unit went. Have had a Sears home warranty for the 2 years I've owned this property. This was my first claim. They want over $3000 to fix it. Yes, I have the whole house plan with a $100 deductible.

7 years ago

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Rosa Huntington, WV

Be aware consumer. Sears Home Warranty has became sbusive, deceiving and fraudulent business. It’s taking 05 months to be partially refund for a job they were unwilling to buy the part on the market to fix my washer.

7 years ago

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L . Bundy Sierra Vista, AZ

Srrvice Technicians do not show up, nor do they call and cancel. Sears refuses to refund warranty payments even though the technician misssed three appointments. It's a scam. Dont buy sears appliance warranty.

7 years ago

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Reynaldo Fernandez Cape Coral, FL

stay away from sears, bought a lemon stove and my warranty is running out next month and they want to spend 343.50 to repair ***AGAIN*** instead of replacing the stove. go to best BEST BUY they have better customer service.

8 years ago

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Damaris Fayetteville, NC

Serveral attempts at repairs / installed several parts over a two month period. Appliance still not working and unable to receive guidance and / or speak with someone.

8 years ago