Sears Home Warranty
Is This Your Business?1.1
2.3
Overall Score
Author: Kalicia Bateman
LAST UPDATED: April 20th, 2022
Attention: Sears declared bankruptcy in 2018.
Sears declared bankruptcy in 2018 and now operates as three companies: Sears Holdings, Sears, and TransformCo. If you have a Sears appliance warranty, TransformCo now manages it. However, the warranties are still marketed under the Sears brand.
Sears Home Warranty offers competitive coverage. Its plans are customizable with additional coverage options, which helps you find the coverage you need.
The company also offers one of the longest repair guarantees in the industry.
Despite these positive factors, customer dissatisfaction with the company is high. Consider other home warranty companies before making a final decision.
Read Sears Home Warranty Reviews
Attention: Sears has roughly 96% 1-Star Reviews on Best Company.
Sears reviews reveal overwhelming dissatisfaction with the company's home warranty services. Most reviewers are highly unlikely to recommend the company to a friend or family member.
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Pros
- Customizable Plans
- Add On Coverage
- Home Warranty Plan Benefits
- 180-Day Service Guarantee
- Easy Warranty Claim Process
- Competitive Cancellation Policy
Customizable Plans
Sears Home Warranty's plans have no product age limit, include one heating and one cooling preventive maintenance check annually, and offer coverage for unknown pre-existing conditions.
Warranties come with a 30-day waiting period. However, during this period you'll benefit from 25 percent discounts on repairs for appliances, HVAC, and water heaters.
You'll find three home warranty plan options through Sears: Appliance Plan, System Plan, and Whole Home Plan.
Appliance Plan
The Appliance Plan protects 10 major home appliances:
- Refrigerator (with ice-maker)
- Dishwasher
- Washer
- Dryer
- Oven/cooktop/range
- Range exhaust fan
- Built-in trash compactor
You'll also benefit from 25 percent discounts on HVAC and water heater repairs.
This plan costs $49.99 per month. The service fee is $75.
System Plan
The System Plan protects 11 major home systems:
- Heating system
- Air conditioning
- Electrical system
- Plumbing
- Water heater
- Water softener
- Faucets and toilets
- Garbage disposal
- Ceiling fans
- Garage door opener
You'll also benefit from 25 percent discounts on appliance repairs.
This plan costs $59.99 per month. The service fee is $100.
Whole Home Plan
The Whole Home Plan combines the Appliance and Systems plan into one. It costs $69.99 per month. The service fee is $100.
Add On Coverage
Each Sears Home Warranty Plan is customizable with the following coverage:
- Pool and or spa with heater
- Septic tank with pumping
- Stand alone freezer
- Sump pump
- Well pump
Sears Home Warranty has separate contracts for each of its home warranty products. Using the Whole Home Plan as an example, contracts last one year and include a 30-day waiting period at the beginning.
Additional Plan Benefits
Each Sears Home Warranty plan includes the following:
- 24/7 customer service
- 180-day workmanship guarantee
- Product replacements
- Pre-screened technicians
- Comprehensive coverage
- Heating and cooling maintenance checks
These benefits are standard in the home warranty industry, but Sears' 180-day workmanship guarantee, and heating and cooling maintenance checks, are unique and stand-out offerings.
180-Day Service Guarantee
Sears chooses the technicians it works with and offers a 180-day service guarantee. Home warranty providers often offer a workmanship guarantee but typically of only 30 days. Sears' guarantee is one of the longest that you'll see in the industry.
Easy Warranty Claim Process
You can submit claims online or over the phone 24/7. You'll receive a referral to a service technician within 2 hours during business hours or 24 hours for requests made outside of business hours.
Competitive Cancellation Policy
Sears Home Warranty has separate contracts for each of its home warranty products. We'll use the Whole Home Plan contract as our reference for contract information.
Sears' cancellation policy is fairly consistent with industry norms. You'll receive a full refund if you cancel within the first 30 days and haven't made a claim.
If you've made a claim or decided to cancel after the first 30 days, you may receive a prorated refund for the remaining contract time. You'll also be charged a $25 claims processing fee and the cost of any service performed under the agreement. In some cases, you may be charged by the company for the remaining balance.
Cons
- Poor Sears Home Warranty Reviews
- 2018 Bankruptcy Filing
- Exclusions and Limitations
Poor Sears Home Warranty Reviews
Sears Home Warranty has received a sizable number of reviews, although some competitors have higher review counts on Best Company.
Unfortunately, 96 percent of these reviews are 1 star. Reviews mention poorer service post Sears' bankruptcy, long delays with parts and repairs, poor customer service, dissatisfaction with claims and coverage, and difficulty cancelling.
These concerns are troubling because a home warranty's value is in the repairs and claims.
Sears Home Warranty also has a 71 percent lower average star rating compared to the industry average (3.8 /5).
The company's net promoter score is also much lower than the industry average: a 0.2 compared to a 5.8. The net promoter score measures the likelihood a reviewer would recommend the company on a scale of one to ten, with ten being the most likely.
2018 Bankruptcy Filing
As noted in the introduction, Sears declared bankruptcy in 2018, which resulted in a new operation structure. Home warranties are still marketed under the Sears brand, but they are managed by TransformCo.
Bankruptcy isn't a good sign, particularly for home warranty shoppers. You'll want to find a home warranty provider that has a good track record of meeting its claims obligations and is financially stable.
Exclusions and Limitations
Using the Whole Home Plan contract as a reference, Sears Home Warranty's limitations and exclusions generally follow industry trends.
Home warranty contracts typically have limitations and exclusions. Sears' contracts are no exception.
You won't find coverage for permits, cranes, removal fees, disposal fees, modifications, abuse, misuse, neglect, poor maintenance, missing parts, power surges, fire, etc. Incidental and consequential damage is not covered.
Keep in mind that specific parts of equipment may not be covered, so review the contract to understand your coverage better. In some cases, you may be offered a cash settlement instead of a repair or replacement.
The warranty has an annual cap of $50,000 and a $10,000 cap for each claim.
You must receive prior authorization for coverage to be offered. If you get repairs done without working through Sears, you won't be covered even if the repair is normally covered.
The Bottom Line
Although Sears Home Warranty has many competitive features, the level of dissatisfaction among reviewers is quite high. You may want to consider another home warranty company.
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Benny Newark, DE
I have been buying Sears protection Plans forever and when I bought a home this was a no brainer. When looking at some of the reviews it is evident people are just impatient. Not all, but when an appliance breaks, your not the only customer and waiting a couple of days is not bad, especially since your saving hundreds, if not thousands of dollars on the repair. They aren’t magicians that wave a wand and same day things are fixed. Their process is simple, text updates about appointment and updates morning of and when your the next stop. In my area the techs are great and they have different technicians for different appliances. So far I have had preventive maintenance checks, both same guy and he was awesome and knew his stuff and walked me through everything he was doing while telling me best practices to best maintain my furnace and AC. I also had my washer break and they could have ordered the parts but it was cheaper to cut me a check for a new one, or they offered me a comparable model with the same features. Now I will say I take good care of my stuff and I have seen some bad stuff in 11 years of retail. If you take care of it and it’s not misused, everything goes smooth. Most people on here manhandle and don’t care for their stuff and the are they ones upset when claims are denied. Read manuals and operate as should and there will never be issues with plans like this. Chose sears because of how big their fleet of technicians are, how long they have been doing it, they cover more then any other plan I could find, high per year/ per job cap, can cancel anytime, I have nothing but praise for this plan and for 69.99 and how much I’m out of town, this plan keeps me at ease that if anything happens it will be taken care of.
6 years ago
Sean C. Cincinnati, OH
I reluctantly signed up for Sears Home Warranty because the horrible experience I had with TotalProtect Home Warrant (Total Reject). Just had an issue resolved within a week with my furnace. After submitting a claim a tech scheduled next day service. Savings HVAC LLC replaced the control board that same day. The control board did not fix the problem and they determined the furnace needed to be replaced. I expected problems and a fight only to find I was offered the option pay the difference for a more efficient furnace. Completely painless and very little effort. If I had to point out anything negative about the entire experience was the 2 day wait on the new furnace. Well worth the wait and I'm extremely pleased with the entire process. Mind blown!!!
7 years ago
Mary Boyce McGrath North Kingstown, RI
I have had Sears Home Warranty now for 2 years. The most frustrating part of the plan is getting it set up the folks on the other end of the phone due to accents. My main warranty calls have been for my refrigerator with built in ice maker. Had Sears here a couple times. Problems with the ice machine was all manufacturer related. Sears will come back at no charge for the same issue within 180 days. So, basically I paid $75.00, and they came here several times for the same issue due to the refrigerator. I have also had them here several times for my washer, which seems Whirlpool made the agitator pretty cheep. I just changed my plan to the whole house plan. The only experience I have had with that as of this first month, is when I did set it up, the man I spoke with asked if I had central air system, as they were setting up appointments for the annual maintenance, which is of no charge each year. He also advised that in August, I needed to call for the Heating System cleaning and maintenance, which also was at no charge each year. There is a 30 day waiting period when setting up the plan for any services. As stated, except for the frustration of foreign accents setting the account up, everything else has been great with Sears (Cinch) Home Warranty.
4 years ago
Francois Rene Bend, OR
Put in a claim December 3rd 2021, still waiting for Microwave repair and finally after 4 months , I was directed to a US person and was able to take care of my claim ASAP. Michelle was very clear and concise and promised that all would be taken care of within a couple of week.
Indeed , I was contacted by a store manager for Sears and he personally brought a new GE microwave from 120 miles away. The installation was to be done by a service tech but I ended up doing that myself.
Bravo and thank you. It pays to stay focused and keep calling until you get a response..
Again , thanks to Michelle.
4 years ago Edited March 28, 2022
Lisa R Ulloa Colorado Springs, CO
I have had my home warranty since 2017 and have had my furnace serviced and my washing machine and dryer repaired since I have had the warranty and they have been nothing but EXCELLENT for me…. The techs were very knowledgeable and got the repairs done without problems!!! No problems with scheduling appointments either!!! I would recommend them without fail!!!
5 years ago
Gaius Gracchus Reno, NV
We have a Sears warranty for our dishwasher (Kenmore). It has been a problematic purchase - issues started after we'd owned it for only a few years.
The last time it failed, it took 2 months for the Sears repair people to finally get it working. However, Sears was not 100% to blame. The issue is that the repair people are often incompetent, dishonest and downright lazy. We did finally get one that fixed it, but I will spare you the details of our multiple visits.
Why the 4 stars? Because Sears did really try. They sent us compensation for our troubles and continued to send people out to resolve the issue. The Sears phone reps were polite and did their best to help us. The issue is that repair people *in general* are not very good. So even when you hire people yourself, you can run into the same issues we did.
Sears did not give up and kept on top of it until our issue was resolved, in spite of the poor performance of some of the repair people.
5 years ago
Judy Bucholtz Bonney Lake, WA
Its easy to schedule an appointment online. However sometimes the wait is longer than I'd like.
The technicians are friendly and respectful. We had 3 appliances break down in a 2 week period. Optimum Appliance did a great job accessing the problem and fixing my oven sensor and dryer sensors.
Our Bosch dishwasher technician told us nothing is wrong with the dishwasher, so we rescheduled for 3/22. At that appointment he thought we need a new motor & ordered the part. Our next appointment to install is on 4/9. Wish it was sooner as we are dealing with a dishwasher that isn't cleaning well. It is very difficult to get a customer service representative on the phone.
5 years ago
TDG La Porte, IN
Sears Home Store in Knox Indiana. Expedited the service call and on June 3rd late afternoon my craftsman 8400 pro series was repaired and all is working well.
Contacted Sears Home Warranty May 30, 2020 about my Craftsman 8400 pro series riding mower which I paid a little over 4000.00 including a 3 year warranty. I was told by the person I would be contacted within 48 hours. I never heard back so I called after 48 hours and was disconnected. So I called the Sears home Store in KNOX Indiana where I purchased mower from. The man was able to get me a appointment for technical service to come out. The service technician will not arrive for 3 weeks!!!!!! I am disabled, my wife has to use a push mower .... We have 1 1/2 acres that need to be mowed weekly. This is completely unacceptable after paying 4,000.00 for this mower. I am contacting local tv stations for buyers beware. This mower was purchased May 28, 2019 and well maintained with oil changes, air filter change and using the appropriate gas. The mower will not move forward or backwards and does not appear to have a broken drive belt.
6 years ago Edited September 14, 2021
Max Ray Winston, GA
Repair of Kenmore side by side..I called on a Saturday..They scheduled me for the following Monday..Service man arrived and had it fixed in about 10 minutes!! Faulty relay!!
Low and behold..Kenmore vent hood light socket went bad..On Saturday of same week..had repairman out within 2 hours..problem fixed..faulty socket.. YEAHHHH..shout out to Sears repair men!
7 years ago
Review Source
Robin R Kennedy Kailua, HI
I manage a rental for a client and we signed up for Sears Home Warranty as she lives on another Island and cant help when things go wrong.
They have a $50 fee each time they visit but whatever they are there to fix is free. If they cant fix it, they replace it.
I have called them for these items:
Ceiling fan would not shut off - figured out it was tied into the neighbors electric? Awesome!
Garbage disposal stopped working - replaced it for free.
Toilet leaking - replaced it.
Bathroom fan stopped working - replaced it.
I love this service and in comparison to American Home Shield, it is less expensive on the calls but a bit more expensive on the monthly. I believe I pay $50 a month for this service and $50 for the service fees when we call for them to come. They are very responsive and every tech I have experienced is hugely professional. Although we no longer have Sears on Island, they are still represented by true professionals.
4 years ago
Almetta Makana
May 2018: Called Sears Home Warranty Service for a plumber. The first plumber that came out was All Star Plumbing. I gave them the $100. deductible. The plumber completed one job (clearing blockage in kitchen drain) and left three other jobs undone (kitchen faucet, bathroom faucet, and bath tub faucet). He said he was coming back....never saw him again. Called Sears to report him and to request they send me another plumbing service provider. Second plumbing serve came a few days later. I have three jobs still open. The plumber replaced kitchen faucet but never came back to replace bathroom and tub faucet. Called them several times, left messages but no one ever returned my calls. Called my home warranty company only to be told that they (K.G. Winston and Son) told them that I canceled my request for service on my bath tub and faucet (THEY LIED AND NEVER RETURNED MY CALLS to tell me they were not coming back). SIDE NOTE: I have used them before and I did like their service (don't what happened this time).
7 years ago
Joan Thoede Azle, TX
Review of Sears Warranty Response on Recumbent Bicycle
On Monday, April 19, we were scheduled for a Sears Repairman to fix our ProForm recumbent bicycle under the Sears Warranty Plan. The bicycle needed parts, so we were scheduled for another date.
On Monday, May 24, a Sear repairman was to repair our recumbent bike, but we still had not received the needed part.
In the interim my husband placed 3 additional calls to the warranty center. He never received the answers he needed and spent a great deal of time on hold and being sent from one department to another.
On Tuesday, June 8, I called the Sears Warranty department. They said they would look into the possibility of getting a new replacement bike for us since the necessary part was no longer available. If I had not called, would they have called me?
Throughout June, I received several calls from various departments saying that they were working on this problem.
On Friday, July 2, I called 4MY-HOME to inquire about the replacement bike. After a very long hold, I first talked to Quill who said we were approved for the new bike. (If I had not called, would they have called me?) She transferred me to the authorization team, and Fatima answered after a hold of 46 minutes. She transferred me to the replacement department where Shamery (?) said that we had a credit for $600 for a new bike. I was on the phone 1 hour and 3 minutes!
Then I was asked to call another number-(800) 927-7836-to order the bike. After 33 minutes on hold I spoke to Fernando. He said the bike would be delivered by the 2nd week of July. Then I was transferred again and after 16 minutes I spoke to Ashley. After another 22 minutes (total wait of 1 hour and 11 minutes), I was told the bike would be delivered on July 16th. I was assured that the old bike would be hauled away when the new one was delivered.
On July 16, 2021, the new bicycle was delivered. When I suggested that the men take the old bike to their truck, they said that the manifest did not call for the removal of the old bike. They did carry the bicycle to our front yard sidewalk. While they were assembling the bicycle, I called the warranty number 4MY-HOME at 12:40 PM and spoke to Steve about removal of the old bicycle at 12:44. He transferred me to the “correct department”, and I was on hold until 1:05 PM when I spoke to Ariel. She said that I would need to talk to the On-Line Care Team, and she would transfer me. Kim answered and said that she would have to transfer me to the Warranty Team. Kerry (a male) answered and said that he would have to transfer me to the “Haul-Away” Team. When Veronica answered, she said that I would get a call from the Haul-Away Team about removing the bicycle in 1 or 2 business days. Since it was Friday, I was told to expect a call on Monday or Tuesday. The call was over at 1:50 PM. I was on the phone for a total of 1 hour and 10 minutes.
It is now Thursday, July 22, and I still have not heard from them. Meanwhile, the bicycle is in the front yard as an embarrassment in a very nice neighborhood. I am tempted to put a huge sign on it that reads “SEARS DID THIS”!
5 years ago
oxforduniversity San Luis Obispo, CA
I have Sears Home Warranty and they have prevailed on everything on repairs, they were extremely professional and the average time to get a repair is about 2 days. Worth every penny and I would recommend them to anybody
5 years ago
Gustavo Corpus Christi, TX
I had my Washer break on Jan, 2, 2020 I called the claim in a couple of days. It is now April and my washer is not fixed yet. The first technician came out about a week after I filed the claim and checked it and said that he would order the parts. A couple of weeks later I received the parts and I had to call back so that they could schedule a technician to come and install the parts. That took another week. When the technician arrived he stated that those were not the parts that my washer needed and stated that he would have to order other parts (Transmission). Those other parts took another 2 or 3 weeks to arrive. Once again I had to call back to schedule a technician. Technician arrived and installed parts but said it still wasn't working and needed to order another part. Once the new part arrived we called again to schedule. When technician arrived this time, he quickly installed the part (Agitator) and said it was ready and left right away. When we tried to use the washer after tech left it did not work. I called customer service and again I had to wait another week to get a technician to come out. This technician said something didn't get replaced or fixed right, He stated that he had the part in his van and that he would install it. He installed it and said that the washer was now fixed. As soon as he left we tried to use the washer again and it is still not working. I called customer service and once again they had to schedule a technician for the following week I an still waiting to get my washer fixed after 3 months, This is very unprofessional. And every time I call they just give me the run around and cant give me a straight answer.
6 years ago
Nancy Schejbal
I realize my warranty has expired, but the oven racks in my built-in double oven keep falling. I mentioned this to a tech who was checking another Sears appliance, and he said Sears have been replacing those racks for awhile. When I called about it, I was told that since the warranty had expired, they would not cover it and that I would have to purchase new ones. I feel that this is unfair because the racks were made too small for this unit so they should be replaced no matter how long the warranty is over. It is Sears' mistake in building the oven. I did end up purchasing only one because, with shipping, it was over $120. I could not afford more.
7 years ago
Jim DeSoto, TX
I was reading Heather's remarks on the water softener and the strangest thing happened to me. The difference is they admitted not having any technicians who knew anything about water softeners and authorized me through a letter to use any company I could find and they would reimburse me for the payment. Well I found a company to fix the the water softener and turned in all paper work as required then they denied the claim calling it a preexisting condition like they would know when the softener stopped working. I am suing and if you read their contract you will find that they cover pre-existing problems if the home had no way of knowing first hand. This is by far the worst company ever and if you are smart don't use this company unless you like lying
7 years ago
Carol in Iowa City Coralville, IA
Terrible, terrible, terrible. NEVER sign their contract -- there are lots of good home warranty programs out there.
Two out of three of my interactions have been awful. It took days for them to find a contractor to fix issues they labeled "emergency." If water is leaking through your floors causing thousands of dollars in damage, they don't care. They just won't have anyone available to look at it for days, and if you call again they have no idea how long it might take.
So, you want to call a contractor yourself to avoid water damage, right? Nope, SearsWarranty won't tell you who their contractors are and won't cover the fix or repair.
7 years ago
Lyniepenne Annapolis, MD
Has this happen to anyone? I just want to share to be careful with the billing on your account. I believe they are setting me up to say they are not renewing as I'm up for renewal. They have my credit card on file and always have; yet my account is all of a sudden showing as past due and I need to pay to keep my account active. Don't you all have my payment information on file? Haven't you always taken care of the automatic payment? The rep said there is nothing to worry about because the payment is due today and it always shows past due on the due date. Wait? What? Even though the payment is due today like you said, how is it past due when the day isn't even over yet? Oh, that's just an automatic notice, she said. I told her it's very misleading and if you check my history, it will reflect that I paid late just to be used against me later. Payment history can be used as a reason not to renew on their end.
7 years ago
John Thorup South Jordan, UT
Warning: In our opinion, a Sears Home Warranty is basically worthless. It took Sears over a week to find a contractor who would honor their Sears Warranty, then when that first repair attempt wasn't successful, Sears charged us a 2nd $100 deductible to come back and fix it correctly (Our two service calls were within 45 days and Sears' written ads state they will guarantee their repairs for 180 days). We received terrible claims help, multiple delays, and very unprofessional customer service from Sears. We added up our costs and found we paid over $1400 in fees/deductibles to Sears, while if we had hired a repairman directly the cost would have only been about $300. Today we canceled our Sears warranty... and are very happy to be done with Sears.
8 years ago
Michael Cunningham Kansas City, MO
Absolutely atrocious. I currently have a Sears Home Warranty My Samsung refrigerator has not been cooling for some 5+ months now. the freezer/fridge general run at 40+ degrees. The whole episode of trying to get something done by someone is unbelievable. BTW: Sears is not really the insurer it's Cross Country Home Services. It took almost two months to get a part which did not fix the problem. I'm been working for 3 weeks just to get two different repair companies to send their tickets to CCHS before CCHS will allow parts to be ordered. There seems to be no escalation
or concern even if your appliance is totally useless.
ADDENDUM: 3 hours after doing review: SEARS/CCHS called and they are going to get us another refrigerator, so I've upped my rating to 2 stars. Service is terribly slow but the insurance is not worthless.
8 years ago
Review Source
Kenneth Brooks Madison, AL
I like that Sears repaired everything they sent a tech out to do, rarely did they deem my appliances too expensive to repair. I did not like their price, it was a little high compared to others and the main reason I moved to another home warranty company.
4 years ago
Gary Upchurch Dixon, CA
I signed up for the Sears Home Warranty on January 20 because the telephone representative told me that it would be cheaper than a one time maintenance fee. The initial startup charge was for $149.
So a week later the first technician came to my house and diagnosed a bad cooling element. He stated that Kenmore uses cheap parts in their refrigerators and the parts are known to fail. Since I was new to the warranty program, the tech also told me to wait three weeks for the warranty coverage to kick in and another technician would come out to order the parts at no additional charge. BTW, the repair techs cost $75 for every visit to your home.
So I set up another appointment for April 2 and that appointment was canceled without notice on the day of my appointment. The second tech finally shows up five days later to diagnose a completely different part and states that Kenmore is selling cheaply made products that are designed to fail. He recommended that we purchase a new refrigerator.
I called customer service to cancel the warranty and to ask for a refund. I was not happy with the level of service that I received. My card was being charged $54 a month for three months. The warranty service representative didn’t want to let me out of the contract unless I paid $75. I refused to give them another cent of my money when I have not received quality service from competent individuals.
4 years ago
StevyD Oakland, CA
I have paid for this warranty for over 7 years at $50 +- per month. Having just sold my home and wishing to cancel the warranty service I found that I either had to pay for 3 more months before cancellation could occur, or a $149.xx penalty for early cancellation. I have used this service only twice (both times for the same dishwasher) since its purchase, of course with a $75.00 non-optional service fee charged per visit. Yes, I could have purchased the same appliance twice for the overall warranty's cost.
Unless your appliances are of the highest value but lowest quality, or your household contains very damage-prone occupants, consider long and hard before purchasing these types of warranties.
4 years ago
Lisa Marable Baltimore, MD
This has been thee worst experience, dealing with these people. This ordeal began in Dec.,it is now March and we would still dealing with the incompetence of this company. 1. The schedulers setting up appts are in India. You ask to speak with a Supervisor they are never available. They tell you one thing over the phone but send you and email confirmation that is totally different. 2 The technicians appear to be clueless. The initial tech comes out, who was to order a part that never arrived. To wait a month for another tech to come and give a totally different diagnosis. To be rescheduled. He returns 2-3 weeks later. Heating system works three weeks if that. We are now at the end of March and it has been cold. They set you up with an appt and change the time. Finally the tech arrives looks at the unit knocks on it a few times. I am sure by the time he reached the bottom of street it was out again and they can’t return until April 9. Don’t worry this contract is cancelled.
4 years ago
Mike Rice Sylacauga, AL
I told them my fridge was broken. I told them this a known problem with LG fridges. They sent out a technician 7 different times before they agreed the fridge couldnt be fixed. They at 1st offered about half the price of the fridge until I sent them 8 differenr prices of the same fridge. Finally after 2 months of negotiations they sent me an adequate check.
My microwave broke. It took 3 visits to fix. It broke again and twice they cancelled the appointment on the day of the appointment after several emails and texts telling me technician was on his way to fix. A technician finally arrived but was in his car. His truck was out of service. He ordered parts and again they canceled an appointment on the day of the appointment and scheduled a week later. I am still waiting for a technician to arrive to fix it. I would choose another company.
4 years ago
Sachin Ranade New York, NY
I called Sears (now Transformco) to perform preventative maintenance on my heating units. Sales team sold me this home warranty by telling me that the premium would be cheaper than then maintenance visit. Insurance included maintenance visit plus lot of other benefits. I was also told that I can cancel the insurance anytime without incurring any fees. So I bought the insurance. Few weeks later I scheduled the preventative maintenance visit (difficult task). The person who visited my apartment said these units are not covered under the policy! These HVAC units don't even need any maintenance besides cleaning the filers. I also used the policy to fix my refrigerator and paid $75 out of pocket for that (no parts replaced; just a lose wire connection). I called Sears to cancel my policy since I couldn't use it for heating units. I was now told that I have to pay $150 plus to cancel since I used the service for Refrigerator (I wasn't informed about this charge at the time of purchasing the policy). The third party who came to fix the wire in my fridge had charged Sears only $75 so not sure what $150+ fee was. Overall wait time on calls / scheduling is very high. I won't recommend this policy to anyone.
4 years ago
Gatling Stacy
Thus the worst service. There is a no star rating, but you have to choose one. Kennire refrigerator stopped cooling in January 2022. Lost food due to being thawed out. Here it is end of March. They have replaced about 4 parts. Still have not heard about. On 14 March, tech really laced part and said should work now. Wanted to make sure, so didn’t grocery shop until March 23. On March 24 went to get out ce cream and it was thawed out again. Called Sears. They sent a tech out on March 25. Now they want to replace entire freezer door. The ice in the door. And they cannot do that until April 11, but email and part repair are stating April 15th. The refrigerator gets hot and cools and this has been happening since January 2022. . As a customer, I have been loosing food since January. I was told I could request another food loss. I haven’t even heard anything about first food loss. You get $300 for loss of food. We can’t buy grand cerise or trust the refrigerator to stay cool. Sit and wait for 4 months maybe this part will work. Warranty is will expire in July. Thank h abs when you call for service, they want to sell you a whole home warranty. Why would I want to purchase a new warranty, if the old one has not resolved my issue for 4 months. Definitely do not recommend Sears or warranty service from Sears.
4 years ago
Anie Bananie Coxsackie, NY
It should be a zero. It started off okay when I first bought the warranty in the summer. They came and fixed a freezer drawer. Then the holidays came the dishwasher broke down and sears send a nice tech who ordered the parts and said it should be no problem. A couple of weeks later the problem began. They send a tech who did not know what he was doing and new and could not get help at all and claimed the part sent had no program in it that it was up to me to follow up with BOSCH. I only have a contract with Sears for repairs not Bosch and it is beyond manufacturer's warranty. Bosch will not and has no reason to help me. He left me with a completely unusable DW and they refuse to deal with it. I have called, messaged them and emailed. I get ignored and the same thing repeated. I can not even get them to cancel this useless contract. I am trying to get all my money back as its over $50 a month and $75 everytime you have a problem which now they don't fix. I turned it over to the NYS Attorney General. They are currently writing Sears, I wonder if they will ignore them. Sears used to be so good, those days are long gone.
4 years ago
Edward Kosciuszko Lake Mary, FL
After two years I finally used warranty for a leaking GE Monogram dishwasher that was 3 years old. Sears sends local guy who after 2 tries could not fix (his last idea was to replace spraying arms which made no sense). But the service request was closed. To reopen means another $100. Trying to call is useless. They finally tell me the spraying arms were not authorized, so now they want me to hire someone to diagnose and send the diagnose to them and they will decide if they will continue my service request.
Service sucks but trying to communicate is worse. I am now trying to cancel the warranty but can't get someone to answer.
I regret so much ever wasting a dime with these idiots. DO NOT waste your money.
4 years ago
Robert Vreugde CA
Just the worst. A total rip-off. Buyer Beware.
After being unable to get Sear-Cinch to provide me with any service I tried to cancel the warranty. But even that is a nightmare.
I have spent the last two months trying to cancel this useless warranty. Every month Sears - Cinch steals $50 (49.99) out of my checking account.
I have tried to call them, email them, contact them online and I cannot get anyone who can cancel this non-service. I finally got someone on a chat line and after about 10 minutes of bla-bla-bla they told me that I had to contact some other department in order to cancel - the same departments I have already tried to contact but to no success.
I tried to put a stop payment on these charges but the bank says they can't do anything because Sears has my debit card number - the only fix is for me to change my debit card.
Anyway a total hassle. Beware of this trap. Stay away from this worthless warranty.
4 years ago
lisa gietzen Cypress, CA
The Sears Home Warranty is a joke, DO NOT waste your money. Purchased after washer and fridge both went out (only 5 years old and very expensive appliances bought at Sears). Paid about $600 or so in repair for my fridge and luckily the washer was still under the home protection plan. Was told I would get a discount on the existing repair and for $49.99 per month, ANYTHING that would happen to my appliances would be covered...LIE! A year later and another $600 in total monthly fees, my freezer started making ice underneath. Technician for warranty ($75 deductible) said it was a problem with the gaskets (not covered by warranty). Nobody called to inform me and a week goes by before I had to call myself just to find out my repair is not covered. A month later, the entire fridge stopped working. Another $75, a week wait for appointment, and now it's the compressor. Deja vu. No one gets back to me and I have to call and follow up just to find out, big surprise, not covered. This time due to manufacturers warranty. Now my manufacturer warranty only covers parts at this point, not labor. I called Sears back and was told they cover the labor but I have to order the parts from my manufacturer warranty. The manufacturer says if I order the parts and have Sears do the installation, my manufacturer warranty would then be void. Luckily I trusted my instinct and did not proceed. Called back Sears and was told the person who advised the labor would be covered was incorrect, they only do that for Kenmore products. Called again and spoke with someone else, who said labor is not covered even for Kenmore. Different information every time!!!! And guess what, nothing is wrong with my gaskets per the manufacturer technician, Sears just put that down as the issue knowing it's not covered. I thought Sears was trustworthy but I will never shop there again and canceling my warranty as soon as the contract is up, waste of hard earned money.
4 years ago
KathyMCP Saint Paul, MN
I wish I had checked here before purchasing this plan. I wish I could give them a negative star. It has been a terrible experience. I got muscled into getting the plan when I scheduled maintenance on a washer to "get up to $150 off the first service". I told the agent I needed some time to think about it and would sign up online if I decided to go ahead. He told me, urgently, that I should not signup online if I wanted the $150 off and that I should do it with him. I'm an idiot, because I signed up. Needless to say, the service was over $600, so I declined it, but was still charged $150 for him showing up and no service. NOW, I've been trying to cancel the service for over two months. It is almost impossible to actually get a hold of anyone using the phone number they provide on their website. THEN, when I did get a hold of someone he said he would cancel my plan and refund me some money. This month, I saw another charge for $49.99. I am now on hold with Sears AGAIN to cancel this. After waiting 15 minutes, I got a hold of someone in Customer Service, who had to transfer me to Memberships, so I was on hold for another 15 minutes. When I talked to someone in Memberships, he said their system is down so I'll have to call back. Their system miraculously came back up before we hung up. He said, he sees the notes to cancel, but it never happened. WELL, at least the notes were in there! I am now on hold while he is working on the cancellation... not sure WHY it's taking so long. But, here we are.
4 years ago
S. McLaughlin Honolulu, HI
Do not buy a Sears Home Warranty. I cancelled mine after two months. When the repairman came to fix my washing machine, he stayed 5 minutes and listened to me explain the problem and then turned around and walked out of my garage without even touching the machine! According to the warranty contract, I had to pay the $75 service fee because he "showed up" to my house even though he did not even touch my machine. This is a scam. You are charged $50 a month for the plan and then charged another $75 if they show up to your house and do nothing. I wish I would have read the reviews on this website first before I tried the plan and wasted a total of $200!
4 years ago
J Langdon Indianapolis, IN
I am a single mom owed nearly $1,000 back from Sears Home Warranty. They were not able to fix my Bosch gas range but said they could. Come to find out he never even opened up the back of the range to discover the problem in the initial visit. They charged up front for parts and labor nearly totaling $1,000. I waited patiently for the parts to come in and then Sears to come back and fix. Second visit was told that they would not be able to fix it after he opened it up. I was promised by my technician that I would have my money returned promptly because they were not able to fix the range like they had stated. This work started in November of 2021. It is now January 2022 and my money has not been returned. I have called customer service multiple times trying to speak with a manager to clear up the issue. No one calls back ever. I tried to cancel my warranty in the first 30 days stating that they were not able to provide the service in which they had promised. Sears told me if I wanted to cancel that I would need to pay again for the service call and pay for the service discount that I never received because they didn't fix anything. I've done nothing here but lose lots of time and money and still paying interest on money that is mine and Sears will not return. It is theft, I will be taking this to a higher authority since Sears is not taking me seriously. Do not trust Sears Home Warranty.
4 years ago
Edilburgo Espinoza A Escondido, CA
Easy to place a claim but a nightmare to deal with the providers, a&e factory services is the only one that works.
When it comes to replace the appliance, they simply won't do it, they will find any excuse to ovoid it. Appliances came with the house 80"s, the top range broke after 12 years of personal use, and they won't replace it because it didn't have a seal to avoid the damage (it wasn't because it gave 30 years of good services).
They can't find the parts to fix our wall oven and they authorized a replacement, of course 27" W around $1699.72 will fit with some modifications (we can do them) but not they just authorized a 30" W around $1,888 bigger that the cabinet because is the only one available (Not true, find several options ourselves). Sears Home Warranty advise us several times to take our second option of taking $681.47 and replace it ourselves.
We do recommend you AVOID SEARS Home Warranty
4 years ago
Kim Eubanks Ft. Washington, MD
Technician came to our house to diagnose a problem with the washing machine. He concluded that it needed a new door and would arrive within 5 days. We waited over 2 weeks when Sears sent an email saying our claim was denied. They do not fix doors. I contacted their customer service and spoke to a bored representative. She told me that they do not fix anything structural and I explained that a washing machine cannot operate with a door. She really didn't care and transferred me to membership services. That person was even worse. I again explained my situation to no avail and demanded my warranty be canceled. She said Sears will charge a cancelation fee of 150.00. We have brought several home warranties and this one is by the the absolute worst.
4 years ago
Woody Sulzer Orange City, FL
In August 2021, we called Sears Repair Service to fix our inoperative 9 year-old LG washing machine. The technician arrived as scheduled, was personable and professional, and did a good job of repairing the washer. When it came time to settle the bill, he pitched their home warranty service plan which would cover most of our appliances. Despite the fact that I do not believe in service contracts and prefer to pay as I go, this one seemed like a good deal so we bought it. MISTAKE!!! Included in signing up for the $50/month program was a $150 discount coupon to be used in helping cover the cost of the current washer repair.
Shortly after this repair, we decided to sell that home and buy one with more acreage. We sold the old home on 10/12/2021. It's now 1/10/2022 and for the last week or so we've been having problems getting the washing machine (same machine that was repaired last August but now with a different problem) to start properly. I called to place a service call, and also to advise them of the address change. The rep I spoke to (Sam) advised that their service contracts are address specific and cannot simply be transferred from one home to another. To get service at our new address, we would have to cancel the original contract and purchase a new one for our new address - that by the way, would not go into effect for 30 days, despite the fact that we are already customers. Additionally Sam stated, cancellation of the original contract required that the $150 sign-up coupon we got in August be voided and we would have to pay that amount to cancel - or they would continue to bill us the $50/month - for protection on appliances we didn't own anymore! I explained to Sam that I really didn't want to cancel the contract, but simply get service at our new location and not the old one. No matter said Sam, this is how things are handled and that's that. No effort at an accommodation or anything. Pay the $150 to cancel or continue to be billed for the $50/month - for appliances we hadn't owned for three months now but had paid $150 to protect. By this time I was really steamed and told Sam what he and his company could do with their service in my best old-sailor verbiage.
So now I've reverted back to my old policy of no service contracts - PERIOD! And in the end, Sears Home Warranty turned a customer who wanted to continue doing business with them into one who will bad-mouth them at every opportunity.
And an interesting aside. Our new home was a flip that was completely refurbished before we bought it - including all brand new appliances (except for the washer and dryer we brought with us). So all these greedy guys needed to do was bend their rigid policy just a bit and they could have got $50/month from us for a long time - with probably little or no expense to them.
4 years ago
Ty L Aurora, IL
I feel compelled to write another review, as I have been waiting since 12/13/2021 to get my washer fixed. This service should be at ZERO Stars, as they have not done anything to earn it. A repairman was finally dispatched to my home on 1/14/2022, and informed me that my washer could not be fixed. He explained that SHW would contact me in a couple of days and give me my options. I've talked to SHW several times since then and have been told that I should hear something by next Tuesday. I'm dating myself, but it reminds me of "Wimpy" from Popeye, that wanted a Burger and would gladly pay for it on Tuesday. I've called SHW every Wednesday since, because nothing ever happens on Tuesday. Today I got a msg that my case is currently being assigned to a Service Provider. I called and they informed me again that the last Service Provider did not turn in his paperwork, so they have to assign another provider to come out, with the standard response, "It's been sent to dispatch, and I should her something in 24-48 hours." I think I'm just going to go buy another washer, and just see how long this is going to take to resolve. Well, reading the other reviews, I see that I am not alone in this. A community of people that have been taken advantage of, by a useless company. If nothing else, I would rather they get out of the business, and hopefully our reviews help. "If you can't honor your agreements, then stop taking people's MONEY.
4 years ago Edited February 2, 2022
Paulette Carlsbad, CA
Technicians rarely available through their system. Contract out to Keepe. Keepe is ok but their technician didn't know how to get my dishwasher out from the counter and I had to do it myself and show him. He replaced a part and said I bet it's going to leak - which it did and I had to clean that up. He was supposed to order a new part. It's been 8 weeks. I still have no dishwasher and now Keepe has to send out another tech for a second opinion. Keepe says Cinch/Sears won't reply and Cinch/Sears says the same about Keepe. They don't mind continuing to charge me that $50 a month without offering any service. Quite the scam.
4 years ago
Carol Greenhill Rockwall, TX
My father has had sears home warranty since the 1970s. Long ago it was worth it. A good company.
Now currently, it is a terrible company. We should have the option for 0 stars. Customer service is a joke! I have notes when I waited on hold for anywhere from 45mins up to 2hrs. Many times the phone line disconnected itself. The new administration is no longer sears store. They have extremely negative customer service. In my many discussions with them I have several names of people I spoke to and recorded notes of the conversations. It took me over 1year to have a refrigerator replaced which included having to sign up and pay for another year of service before I could get the replacement refrigerator.
The individual service people that show up to fix your appliance have nothing to do with the problems. All the problems come from the phone group and administration.
My advise is to never use sears home warranty or sears appliance warranty, they are all the same with several different phone numbers. I know, because I have them recorded in my notes.
4 years ago
Gini Miller Halstead, KS
HORRIBLE! WASTE OF MONEY! We live in a rural area, have been waiting since March for a fridge to be repaired. Repairman came and didn't fix it right, and since then it has been a nightmare. The email they give you for Sears kicks back as undeliverable, the phone calls run you in circles, and they won't let you out of the contract early or refund $$ due to lack of service. Ridiculous, so glad to finally have our year up and be able to cancel the contract. Now have to go replace the fridge on our own. If someone at Sears ever chooses to read this and make it right, feel free to check contract #11847225
4 years ago
Review Source
Fauxpas69 Brookline, MA
This is the biggest scam in the United States. I pay a monthly fee to have the service and then $75 per visit. They have been out three times in four months to fix my refrigerator as the water line keeps freezing up. They have never once actually touched the darned appliance. This past Monday, they told me they refuse to cover fixing it and told the technician (Who is great) to leave the property. I am in Northern Vermont, not that this should make a difference, so waiting for a week or two to get service is also a pain. Save your money and go with a different service. Sears deserved to go bankrupt in 2018 and should not be in business now. I am disgusted that an American institution like Sears has become a sell-out who screws their customer base.
4 years ago
Yvette A Miami, FL
FILED COMPLAINT WITH FLORIDA DEPARTMENT OF FINANCIAL SERVICES
Filed a claim because microwave was not heating. The sears login directs you to Cinch warranty home services. Technician from majestik went out and the claim was rejected because a door spring was damaged which had been broken for years. The spring, which is now not covered, had nothing to do with the heating element i filed claim about Ironically, majestik serviced this microwave in the past and it was never an issue. Yet majestik will not fix the heating until the spring is not fixed. The best comparison is that i would take a vehicle for an engine repair. The mechanic realizes that my window wont roll down so therefore they will not fix the engine until the window is repaired but the window is not covered and has nothing to do with the engine. I religiously pay sears to cover my microwave should it stop heating. I was left no choice but to report this incident to florida financial services. Cinch wants to offer a partial credit but is not willing to send another service provider to fix the heating element because im sure it will cost them more. The heating is covered under my contract. Shame on them trying to take advantage and try to make an extra dollar. Do not use sears warranty. I NEVER write reviews but this, i had to do something about. I'm sure they will respond quickly to this review. But i filed this claim almost 2 months ago and to date, not resolved. Service number is SCCPA2A40284
4 years ago
Kyle Garafolo Chicago, IL
I signed up for a Sears home warranty during a repair for my washing machine. Turned out to be a clogged drain, and was resolved. About 39 days after this I needed to have another technician come out because the machine was really loud. Upon this next technician arriving and diagnosing the problem, he stated to the claims department on the phone that this issue “didn’t happen overnight” and as a result, they denied my claim. They said the issue must have occurred prior to the start of my warranty starting. Coincidentally the repair was for about $1200 and they probably would have needed to replace the machine. There is literally no way for them to determine an exact date this issue occurred, yet the previous repairman said the machine was in good working condition. So somewhere between the first repairman coming out (day 0) and the second one coming out (day 39) the issue occurred. Yet, they claim it’s impossible for it to have happened in the last 9 days when the warranty became effective. How can they make that claim with absolutely certainty?? They could literally say that about any repair I need done, just so they don’t have to cover the repair. “Oh, this couldn’t have happened in the last xxxx days… denied!” They even claim they cover pre-existing conditions but then pull this. I will never use Sears again, and strongly urge others to avoid this company at all costs. No wonder they are going downhill fast.
4 years ago
Review Source
charles ellis Binghamton, NY
RE Case #7211105 On Sept.29th 2021 I was promised a check from Sears Protection Agreement Services. I emailed proper forms and was told they were not received. I then sent the forms twice with the USPS return receipt requested. Both letters were signed for at the front desk in Lake Mary Florida. After many calls I was told at one point a check had been issued on Nov. 1st, when I requested proof of that the call was disconnected.
On December 1st 2021 I called again and was told they still had not received proper documentation, after two registered letters had been signed for . This is obviously a fraudulent company. Do not use Sears Protection Agreement it is a complete and total scam.
4 years ago
Yolanda Galvan Plano, TX
Sears Warranty is a big joke. " WARNING DO NOT BUY EXTENDED WARRANTY FROM SEARS" I have been without a refrigerator for over three month. I have called the Sears extended warranty department first they sent the first tech service man. He looked at my refrigerator and said my refrigerator was not repairable and had to be replaced. The sears extended warranty dept. didn't want to hear thar so they sent the 2nd service man and said he could probably fix it. he said would order parts 2 weeks ago and i still haven't heard. a thing. I call and they finally answered they put me on hold for over an hour and 52mins and than i get disconnected. This has happen to me several times. We are seniors we need a refrigerator to store our meds and we are on special diets so we are having to use ice chest having to buy several ice bags of ice to keep our ice chest cold for our meds and food. I just do not know what else to do. I gave it one star bc I couldn't give it minus 5 stars. This is a horrific way to treat life long Sears customers.
4 years ago
Tony Angelucci Los Angeles, CA
I wish there was a zero-rating. What a waste of money. They don't know what they are doing and I am certain it will cost me more money. That will be in addition to the $75 I paid for the service call on top of the monthly program charge of $64. Service came out and told me my trash compactor was beyond repair. They ordered a white compactor as the replacement. I called and said I didn't want white, I needed silver, and I would pay extra for the right color. They said my only choices were: They would give me $400 to go get my own (they cost around $1000) or I had to take the white one. So I took the white. They delivered it and it has been sitting in my kitchen for 3 days. No one called to schedule an installation. I called them and now they are telling me I have to wait 5 days before they will tell me how much they will give me to find someone to install it. The check will take 2 weeks to get to me. I am certain they will not offer me enough to cover the cost to install it, so I will have to pay the difference. That is the last money I will spend on this screwed-up warranty service.
4 years ago
Lenora Morgan Wake Forest, NC
I put in a claim on January 5, 2021 for repair to one of the burners on my LG smooth top range. Sears said that LG would be servicing this claim. Long story short, I heard from LG stating that due to the Pandemic the wait time forservice would be longer than usual, which I understood. After not hearing anything more about this claim after three months, I reached out to Sears who switched me to LG. Lg said they would send me a replacement. Three months later after many calls, they said they would send me a replacement check, which I did not receive untils October, 2021, only after writing a letter stating I was going to take Sears and LG to court.
I cancelled my contract with Sears and would advise anyone who has a contract with them to do the same. They were unresponsive and did nothing to help resolve this matter, even though I had many years of being a member. TERRIBLE, TERRIBLE TERRIBLE customer service.
4 years ago
Dianne Wheaton Winston-Salem, NC
I really wish I had seen these reviews before doing business with this company. I have loved Sears for years as a department store and bought lots of appliances from them with great results. This company is not that company. We have had our home warranty with them for almost 2 years. My major issue is the once a year preventive maintenance. We have tried to schedule this twice now. Both times we failed. There is a time frame within which you must call to schedule. Outside of that timeframe you are out of luck. This is not written anywhere. The operators readily admit that it is not written in the contract. You are supposed to be told by the person who sells you the contract about this. There are no reminders sent out either. Absolutely poor customer service. We had one service call that took over a month to get. Nothing wrong with the service but over a month is ridiculous! It was for our freezer and as it turned out there was nothing major but had it been there would have been lots of wasted food in that time. I believe we will be moving on after this.
4 years ago
Alex Betts CA
I would also give them negative stars. This warranty is a complete scam. Do not waste your money, save the $50 per month (plus $75 if they ever have to come out) and buy a new appliance when it breaks with that money. They refuse to send an actual Sears technician, only third party contractors. The warranty will not cover anything if your appliance breaks, it’s in their fine print that they don’t cover “structural components” which includes anything inside the machine! So they are basically saying we cover your dryer but not any parts of the dryer! Such a scam! I feel so taken advantage of.
4 years ago
