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Liberty Home Guard

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5.4

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 7th, 2022

Liberty Home Guard is a home warranty provider focused heavily on its customers. The home warranty company believes that a problem in your home is a problem in theirs.

Liberty Home Guard provides a variety of home warranty plans to give consumers the option to select the warranty coverage that best fits their needs. The company offers extensive claim reimbursement and it has pioneered programs that give you the choice to receive cash payouts or replacement upgrades. Additionally, LHG intensely vets all technicians to ensure they are fit to serve consumers efficiently.

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Pros

  • Affordable Home Warranty Plans
  • Variety of Add On Coverage
  • Money Back Guarantee
  • Choice of Cash Payout or Replacement Upgrade
  • Online Portal and Mobile App
  • Vetted Technicians
  • Liberty Home Guard Reviews

Affordable Home Warranty Plans

Liberty Home Guard provides homeowners with a variety of home warranty plan options. We will list coverage details for each plan below:

Appliance Guard Plan (plans starting at less than $1 a day)

  • Clothes washer
  • Clothes dryer
  • Refrigerator with ice maker and dispenser
  • Built-in microwave ovens
  • Dishwashers
  • Garbage disposals
  • Ranges/ovens/cooktops
  • Ceiling and exhaust fans
  • Garage door openers

Systems Guard Plan (plans starting at less than $1 a day)

  • Air conditioning
  • Heating
  • Ductwork
  • Plumbing
  • Electrical
  • Water heaters

Total Home Guard Plan (plans starting at less than $1.50 a day)

  • All systems and appliances included in the Appliance Guard and Systems Guard plans

Variety of Add On Coverage

Most, if not all home warranty companies offer add on coverage, allowing you to customize your warranty to your specific needs. Compared to other companies, Liberty Home Guard offers a much wider array of add on services, including some of the following:

  • Pool and spa
  • Lighting fixtures
  • Carpet cleaning
  • Swamp cooler
  • Refrigerator ice maker
  • Generator
  • Sump pump
  • Septic system pumping
  • Rekey service
  • Water softener
  • Ejector pump
  • Well pump
  • Stand alone freezer
  • Gutter cleaning
  • Central vacuum
  • And more!

If there is something specific that you'd like coverage for that isn't on the list, you can contact Liberty Home Guard to determine whether or not specialty service can be offered.

Money Back Guarantee

If you aren't satisfied with your service, Liberty Home Guard has a 30-day money back guarantee. Beyond the guarantee, you will receive a prorated refund of your contract fee.

Choice of Cash Payout or Replacement Upgrade

Unlike most home warranty providers, Liberty Home Guard allows you to choose how you want to receive claim reimbursement. You can decide on a cash payout, or you can request a replacement upgrade. This means you always have the choice of whether or not you'd like to repair or replace a covered system or appliance. Having this type of flexibility with your home warranty company gives you more options and ensures you are satisfied with your claim reimbursement. Many people cannot confidently say there are satisfied with a home warranty company's claim reimbursement offerings, so knowing that Liberty Home Guard has options can provide peace of mind to concerned homeowners. 

Online Portal and Mobile App

Liberty Home Guard has an online portal as well as a mobile app that allows you to access and manage your policy and file claims at any time. Having additional outlets to your policy negates the need for calling customer service and waiting on hold; you can have all of your policy information in front of you and file a claim in minutes.

Vetted Technicians

Liberty Home Guard only hires service providers it deems "LHG-Certified." This means all technicians are thoroughly vetted and go through Liberty Home Guard's proprietary interview process. Liberty Home Guard also has algorithms in its feedback and grading system that allows the company to see customer satisfaction and technician quality at all times. This makes certain you don't have to worry about inadequate technicians and poor service. 

Liberty Home Guard Reviews

Especially with home warranty companies, you want to make sure you check out consumer reviews to see how people feel about the company. Thankfully, Liberty Home Guard has overwhelmingly positive reviews that indicate quality customer service and quick repair time. Read Liberty Home Guard reviews below to see what else customers are saying about the home warranty provider. 

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Cons

  • Not Available Everywhere

Not Available Everywhere

Unfortunately, Liberty Home Guard doesn't operate in all 50 United States. However, the company currently services 41 states (and Washington, D.C.), which is still impressive for a home warranty company. Here is a list of all the states LHG services: 

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Idaho
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington, D.C.
  • West Virginia
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The Bottom Line

Liberty Home Guard is a quality home warranty company with lots to offer, including affordable pre-set warranty plans as well as customizable add-on options. LHG prioritizes quality service by thoroughly vetting its technicians to ensure customer satisfaction. Liberty Home Guard allows you to choose between different claim reimbursement options and gives you access to your policy through its mobile app as well as through its online website portal.

With positive Liberty Home Guard reviews, customers are clearly happy with the home warranty company and its services. With such high standards, we highly recommend considering Liberty Home Guard as your home warranty provider.

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Star Rating

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3.9

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218 Reviews

Review Breakdown

5 grade

70%

4 grade

3%

3 grade

0%

2 grade

0%

1 grade

26%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Don Elliott Anniston, AL

I purchased a 10 year contract for $7000. 3 months after purchase I called to get my washer repaired. After some minor details and issues the repair request was completed. Aaron G from account service, brand management, successfully competed a suitable agreement

5 years ago Edited September 14, 2021

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Robert Damsey Spartanburg, SC

Spoke with Max very Knowledgeble about the problem I was having with the thermostat and explained in great detail why some days in extreme heat and humidity would continue to run until you shut it off manually. This is correct. Thermostat works well Thank him for his courteous reply

7 years ago

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Review Source

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Sade b Oklahoma City, OK

Liberty home guard is my old home warranty. They are inexpensive and it kept my home protected. Customer service helped with setting up my warranty.

4 years ago

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Reply from Liberty Home Guard

Sade, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Cece

Liberty Home Guard offered a good monthly premium so I decided to sign up with them.

7 years ago

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jameshmiller Yukon, OK

They have fulfilled all of my inquiries without hesitation..

6 years ago Edited September 14, 2021

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Review Source

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Ken Bacolod City, NEC

What I like about Liberty Home Guard is that they have less service fee compared to others.

4 years ago Edited December 20, 2021

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Reply from Liberty Home Guard

Ken, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Kenneth V Allen Hyattsville, MD

Purchased a policy and Liberty, agent was quite helpful.

5 years ago