Name: Home Warranty of America
Rating: 1.1

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Gram Ludlow Fort Lauderdale, FL

HWA has a system in place that makes it almost impossible to escalate problems... they never actually call you (the customer) with updates, approvals can take weeks, and although friendly, their customer service agents have no power to do anything, and there is no way to escalate.

5 years ago

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Jonathan Bentonville, AR

Do NOT by any means buy the sewer line protection. It is a bait and switch of a scam. Good luck getting in touch with a decision maker either via phone or email. Their website states that you will be covered for a sewer line replacement, when in fact, they only cover spot repairs. $8000 out of pocket, I've learned the hard way to not trust them.

5 years ago

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Will McKenna Austin, TX

Would give zero stars if possible. This company does not operate in an ethical way. Sought refund after horrible customer service from HWA as well as contractor and was billed for 6 months of service when I only received 1 month.

6 years ago

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CHRISTOPHER T GINGERY Ankeny, IA

Agree with previous, they don't deserve one star! Horrible customer service. They put you on hold constantly to wear you down. Filed claim in early December for a GE Monogram cooktop. Had to settle for a GE Profile non-induction cooktop on Feb. 3rd. Still haven't received a cooktop!

6 years ago

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Jeb Lorton Anderson, IN

Negative 50 Stars!! Words can't describe the offensive practices of this company! Going on 8 weeks to get my refrigerator fixed/replaced and I am nowhere closer. I have cancelled my warranty and ended up purchasing a new one since I was getting nowhere.

6 years ago

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Lilly Alden Kansas City, MO

This is the worst company to work with! I would give then negative stars if I could. Their customer service reps do not know the answers, they are rude and when you ask for a supervisor they do not exist! They refuse to transfer you! Stay away from the company at all cost!

6 years ago

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Mr. Kingsley Orland Park, IL

It has been over 3 months since a file a claim for my microwave oven. They keep giving excuses, no supervisor to report to, no cooperate office to report to. They are a scam. They are not equip to do business in the United States. They need to be investigated.

6 years ago

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Mary Tucker Virginia Beach, VA

Anyone purchasing a Home Warranty SAVE YOUR MONEY - particularly from these scam artists. $500 for the warranty and $100 a repair - so far I'm out $700 and ultimately had to pay for my own a/c replacement becaues they refused to honor the warranty - this was only after 1 month of home purchase. Scam Scam Triple Scam

7 years ago

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KDet Glenpool, OK

I called with a plumbing issue-toilet backing up in my home. The earliest a vendor can come out is in 1 week! There are a million people in Tulsa and there is one plumber. I feel like these people just steal your money and do not provide a service. I will never, ever buy a policy when purchasing a new home.

7 years ago

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Jane C. Nixon, TX

Sorry I had to give you even 1 star. Worst Company ever. Filed my first claim with my water heater and went 6 weeks without hot water before finally got ahold of corporate and they took care of it. Now dealing with overheating hot tub and its been 5 weeks and still no service provider! Customer service is the worst!! Buyer Beware :(

7 years ago

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Jones Lee's Summit, MO

9/11/19 They finally returned my call after escalated via my realtor to a district manager, who by the way I was told was shocked as to how long we went without a refrigerator (now 37 days) today. I was offered a buyout and I accepted. Was half the price of my refrigerator but at least I finally got closure. Pretty sad. :o(

7 years ago

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Jeremy Viroqua, WI

10 months of dealing with closed out claims by the company without even servicing them. Also very poor service to get heating and AC claim taken care off. They try to charge additionally for modifications that make no sense at all. It is very sad to see how bad tis company actually is.

7 years ago

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larry taylor Austin, TX

Freezer not working. Service company to asses problem in 4 days. No go. Next company was actually an IT company???? Next company only had 2 employees and was no sure when they could come. At last, a good service company that could come right away. Did not call and did not show up? HWA APPEARS TO BE A SCAM TO ME????????? BUYER Beware.

7 years ago

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Linda Bergenstein

These guys and their air and heat contractor ,"Forest" are scamming people. He comes and tells you the problem is one thing, then tells the warranty another that won't be covered, then Jack's up the repair cost to thousands. Takes the unit so you can't prove they were lying.

7 years ago

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Alma Kansas City, MO

HWA is the worst company ever!! Don’t waste your money!! Had an issue with my water heater not working. After many calls they would not replace. Too many details!! Makes me mad ReMax that sold me my house would select this company knowing they have bad reputation!!! Save your money!!

7 years ago

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JChiles Springfield, IL

Worst customer service I have encountered in a long time. I've been getting lied to and run around for 4 days just to get a compressor replaced on my A/C meanwhile I'm trying to sleep in an 85 degree house. For what I've paid them over the past 2 years I could have had it done in a day.

8 years ago

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Jenette Williams Roseville, CA

Too bad I found out about them after I had an emergency that they took about a week to get a service person to look into. The word "emergency" did not register with them. I ended up getting someone else to handle my problem. I agree there should be a class action against them.

8 years ago

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Tina Lin Kissimmee, FL

Like everyone else, horrible customer service, they will do anything to make sure your issue is not covered under warranty, you cannot understand the person on the other line and the ones you do they are very rude and unprofessional.

8 years ago

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Tammy Holt, MO

Worst company to do business with. Took our many for over six months but once our ac unit broke they said they couldn’t prove it was working when we signed our contract. We ended up canceling with them. Never again and I would never recommend them to anyone

8 years ago

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Paul Wunderlick Frisco, TX

They want $100 service call every time you have a problem. If the problem is not fixed properly, they want another $100. I cancelled after 15 years over $100 because they wanted another $100 for a third visit to repair a dryer for the same problem.. They didn't even seem to care after 15 years. I moved on to a better company.

9 years ago

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A 1 Mesquite, TX

This warranty company was selected by my realtor without my knowledge prior to closing on my home purchase. The ability of their customer service department to comprehend customer issues is horrible. I spoke to so many people who were illiterate and issued erroneous work orders. Getting ahold of a supervisor or manager was like pulling teeth. I had to cancel this warranty within a couple of months of actually having coverage. I wouldn't recommend this company at all.

4 years ago

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Ashley Allison Fritch, TX

Turning in to bbb paid 75 for deductible said they were sending me e-card for lows they have no I called 5 times they will not get me to a supervisor an hang up on me no one speaks english!

4 years ago

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Ashutosh srivastava Davis, CA

I want to put 0 stars but cannot. It takes simply too much time for them to resolve anything. I have filed two claims with them and took more than a month to address it. If you are down essential appliance, then good luck.

5 years ago

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Naomi Soda Summerville, SC

I would give negitive stars if I could. It has been 3 months and still no resolve on my dishwasher. They keep giving me the run around. No one seems to be able to help. This company sucks. DON'T use them!

5 years ago

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Debbie Osterhoudt Sebastian, FL

Wish I could rate 0 stars. Still waiting for our check. Don't waste your money. They will give you every excuse why you have no money yet. Ripped off my senior mom...shame on them.

6 years ago

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Midred Pierce Raleigh, NC

If you want to wait for 3 + weeks for your AC to be fixed, then Home Warranty of America is the place to go! And, if you like dealing with rude, unprofessional service providers, thay can arrange that, too!

7 years ago

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Matt Sapulpa, OK

There terrible waited a month to hear from them payed there plumbers deposit then they denied the claim I’m never ever gonna recommend them or use them again TERRIBLE company an Everyone you talk to is overseas

7 years ago

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Tony/Dee Mira Loma, CA

They are prompt and reliable. We didn’t have any issues and complaints so far.

7 years ago

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Maria T Hampton, VA

I made a two service calls one was for AC problems and one was for a plumber and both were for companies far away from me. One guy was nice called and checked up on me the other plumber tried to scam me.

7 years ago

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Sylvia Doggett Windermere, FL

I agree with Chris Butcher! A class action law suit might get their attention. My situation is far to extensive and frustrating to go into which HWA doesn’t seem the least concerned.

8 years ago

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J C

Horrible customer svc, experience with a emergency claim and found that a on call person spoke with svc person Mike and he told the on call person not to allow us to speak with anyone...

8 years ago

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Barbara Fritz

This company will not help you. They feel you to pay for your service the first $60.00 they contact them They will get someone to come out but can take up to two weeks. Awful company.

9 years ago

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Jill Castle Indian Trail, NC

Horrible. Vendor requested cash before finishing the job. No calls back from Customer Service after weeks of No A/C in the heat of Texas. Save your money. Do NOT use HWA.

9 years ago

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Nelson

contacted on 10/1/2017 no heat in my house and this company wants me to wait 4 days without heat! This an example of HWA's customer service, and the customer service reps. just give you excuses why they can't do their job.

9 years ago

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E. R. Austin, TX

This entity is a total rip off!!!! They consistently use obscure, holistic reasoning that could pertain to any situation and would allow them to obfuscate when repairs are needed

9 years ago

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L Turner Avon, IN

Affordable rates on deductible. Had no issues getting my defective appliances repaired and replaced.

4 years ago

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James Doyle Centreville, VA

25 minute wait time to reach a call center employee who cannot answer questions, except to read what is in the file. UNACCEPTABLE!

6 years ago

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Lisa Toms River, NJ

Worse company EVER! Customer service TERRIBLE! Can't understand a word they are saying! Can't speak to a supervisor! Still waiting for my sink to be fixed it has been 6 days!

7 years ago

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Anthony martinez Canton, MS

Had the service for 3 months. Made a service call on July 29th 2019, as of today sept 25th 2019 the above stove microwave has not been installed by them.

7 years ago

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Matthew Polk Flanders, NJ

Worst company and customer service I have ever dealt with. They do not have any local service people and when you get your own, they don't pay a dime. Run from this company.

8 years ago

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Diego Dominguez Riverside, CA

They denied my claim because I did not do a Home Inspection. But "yes" they took my money and hide the HI requirement in the little hard to read notes of the contract.

9 years ago

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charlotte freeman Houma, LA

These people have no idea what they are doing. Had me sit home all day yesterday. They assigned a vendor that doesn't even work with them.

4 years ago

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Alise Ambrosi White House, TN

We should open a class action lawsuit. My air has been out two months. They say there looking for some one to mlm come to my house.

5 years ago

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Derrick Montgomery, TX

This company should be shut down. Horrid service Employees are a joke! No warranty is better than having this company.! Stay away

8 years ago

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ana queiroz St. Cloud, FL

Terrible when something broken they denie your clain and asid you are the one reposable for not taken care

5 years ago

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D.P Hummelstown, PA

Poor quality customer service. They are quick to collect the $100 deductible. However they deny claims.

7 years ago

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Juanita Morrison Columbus, OH

Inquired for warranty pricing and package. Informative reps, but I chose a different company.

4 years ago

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D G Palos Heights, IL

Just wait til they hang up in your face!

4 years ago

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Peter Zhou Baton Rouge, LA

Useless. They cancel your claim without any notice.

4 years ago