Name: Fidelity National
Rating: 1.5

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Elie Meniane Los Angeles, CA

DO NOT BUY POLICY AT THEM: THESE ARE THIEVES !!! They told me that unclogging my toilet was covered, and when they came to my house, they ask to call another company to remove the toilet, and after that Fidelity National Home is unclogging the toilet for the $75 service fee , then call again a company to put the toilet back in place. That's only for a toilet , what is happening for a bigger problem ????

8 years ago

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Karla guerrero Las Vegas, NV

This is the worse home warranty company I have ever dealt with! My family had been without hot water since last Friday July 20th. Besides the fact that my property manager company was on hold for over an hour varies times they were no help! The parts for my water heater had to come out of pocket from a personal credit card from Five Star managements’ broker. It is now Friday July 27th and the plumber just fixed the water heater. A week!! That is the worse customer service ever. I hope they reimburse the brokers money in a reasonable timely manner.

8 years ago

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Faye Lenox Dallas, TX

Fidelity National has been my residential warranty company for more than 3 years. I have called them for plumbing problems. I have been pleased with their work.

8 years ago

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RV Mebane, NC

They have very poor customer service. The wait times are around 30 min per call to reach a person. Their resolution department is very slow and do not have a phone number to reach except through the main contact. The wait times are ridiculous. They expect you to waste hours to talk to their agents. Don’t waste your time with this company.

5 years ago

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Millie Gorichs Phoenix, AZ

Our policy was paid for the year and then we sold the house. Called to cancel policy and get a refund. I was told the check was on the way. It wasn't. Happened over and over. The employees LIE. Two months and still no check. All phone calls go to a home worker who does not care. HORRIBLE customer service

5 years ago

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Deepa Salem, OR

I needed service for my microwave It’s 2 months and can’t reach them by phone and they send email with no reply available. This has been the worst experience I had with a home insurance company. I still do not know if I will gat any help from there yet. I am open to any suggestions how to deal with this problem

5 years ago

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Dan Houston, TX

When they DO provide service it’s good. But their system is so incomplete that you cannot call and speak to anyone. Constantly disconnected calls. Cannot get them to refund when things aren’t actually dispatched. It’s a ripoff most of the time. Sometimes it’s good though

5 years ago

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Kirstie Pursell San Antonio, TX

Terrible Customer Service. Absolute worst. They take forever which causes secondary damage which they won't pay for. So basically. You are better off to just use home insurance. That is what you have to use for secondary damages once they take forever to come out.

5 years ago

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Sara Bosworth-Storey Rogers, TX

This is the worst company to ever have to deal with. I have been trying for days to get through to someone to discuss an open ticket. You are not able to edit or request any kind of updates online or even to chat with someone.

5 years ago

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Bernie Brenner Austin, TX

Never us this company!!! I don't know how they can stay in business with such poor customer service, technicians and the amount of items they claim are "excluded." There has to be an alternative but I would say that ANY other company has to better then this one.

5 years ago

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mazelby Bellevue, WA

I wanted to give them zero stars but not an option. They sent over multiple plumbers but they could fix the problem and allowed me to use my own plumber. I called to get the work approved and then a month later they denied paying for it and kept my $75 service fee. HIGHWAY ROBBERY.

5 years ago

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disgrunted Alhambra, CA

They used to be ok but now they pretend to be taking care of you by blaming the vendors not doing their part, delaying job reports, meanwhile Fidelity job reviewers keep passing on to next person without formally making a decision. Had to hire outside tech to take over job and refusing to reimburse cost.

6 years ago

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Jesse Burge Lancaster, CA

They start off sending you a statement lying to you by telling you it's a renewal of a contact that doesn't exist thinking you will just pay the statement without questioning it's validity. If that is the kind of dishonest company you want to deal with have it. For me..NEVER!

7 years ago

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Felix Fregoso Sacramento, CA

I am not please with the customer services this company provides. Today i requested to speak to a manager and I was bounced around 3 times waiting in line for assistance. Later to find out they are no longer available and now I have to call back tomorrow morning.

8 years ago

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Glenn Witherspoon Napa, CA

We've been without a furnace for going on 4 months in the dead of winter. Still not fixed as of this writing. Also, BEWARE, this is not a warranty when they are asking us to pay 2/3 the cost!!!!

4 years ago

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dipin kalapurakal Katy, TX

Stay away from this company!!! They provide you with one of the worst service ever. You will be contacted by contractor who do not know anything. Multiple bad experiences, not renewing contract with them

5 years ago

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Makarand Teje Frisco, TX

I have cancelled my contract (Q46141) on 12 Jan 2021 and they have not still paid me the balance . They are not replying to my email reminders. Stay away from this provider.

5 years ago

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Corey Hare Murrieta, CA

Can I give them a 0? This is the worst company ever and they hire low rent techs like the Russians who own S.T.A.R. appliance repair. They are rude, officious, and liars. I am done with them.

6 years ago

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Anton Olsen Greenville, TX

Phone systems are perpetually experience technical dificulties. Long hold times, frequent disconnects, and it can take a week of attempts to talk to a real person.

5 years ago

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Greg Jordan Spring, TX

My Upstairs AC went out 3 weeks ago, repairman came out the day we reported it but the compressor was bad, part ordered 3 weeks ago...still no compressor or ac

6 years ago

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Maher Murrieta, CA

Very poor customer service and very low management, don't trust Fidelity they are a joke. I'm taking them to the court. The worst of the worst companies.

7 years ago

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Cindy Simi Valley, CA

Fidelity home warranty is a scam. My claim that my a.c wasn't cooling was denied because of the location of the unit. They couldn't even give me a reasonable lie.

8 years ago

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Ray Fairfield, CA

They do not have service providers on a Friday afternoon or weekend. Be careful when signing up. Not worth it for critical home systems

6 years ago Edited September 14, 2021

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Sam

Don't waste your time and money and energy with this company. If you really care about your property and equipments stay away from them.

7 years ago

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Jay Sacramento, CA

They charge you $75 to send someone out to check out what's wrong and why they won't cover the repair. They are a complete waste of money.....

7 years ago

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Joel mish Henderson, NV

Horrible customer service and took 10 days to get a part for my air and it was 115 degress in Vegas

6 years ago

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Ken M Boulder City, NV

Worst most incompetent business I have ever delt with. Do yourself a favor stay clear.

7 years ago

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K.T. Manis Lubbock, TX

Never answers the phone and when they do they hang up. They suck!

5 years ago

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Mehdi Houston, TX

It has been one week put my request and nothing yet.

6 years ago Edited September 14, 2021