Fidelity National is a home warranty company focused on the customer journey. As a result, it maintains consistent customer service training to ensure its staff is a great resource for inquiring customers. Fidelity National Home Warranty started up in January of 1995 as Alliance Home Warranty and was acquired by Fidelity National Financial about three years later. Fidelity boasts the financial strength and backing of its parent company, Fidelity National Financial.

Fidelity National is partnered with CRES Insurance to provide their customers a 13 month home warranty.

Top Ranked Companies

#1 American Home Shield

6.8 Overall Score

4.0

star star star star star_border

(19,877)

1-(855) 254-1925 Visit Site 1-(855) 254-1925

#2 Choice Home Warranty

6.7 Overall Score

3.8

star star star star star_border

(22,524)

View Profile Visit Site View Profile

#3 OneGuard

6.4 Overall Score

4.6

star star star star star_half

(1,602)

View Profile View Profile

thumb_up

Pros

Options for Homeowners and Real Estate Professionals
Service Plans
Online Service Requests
Coupons for Sears Appliances

Options for Homeowners and Real Estate Professionals

Fidelity National has home warranty coverage not just for homeowners, but for real estate professionals that are working on buying or selling a property. This includes coverage on multiple properties that could be in a duplex or fourplex. This is useful for sellers because homes with home warranties usually sell faster and for higher prices.

Service Plans

Fidelity National gives you the choice to customize your plan with add-on options. Here is what a standard warranty covers:

Plumbing system	Ceiling fans
Plumbing stoppages	Attic and exhaust fans
Toilets	Smoke detectors
Bathroom whirlpool motor pump	Dishwasher
Recirculating hot water pump	Range
Water heater	Oven
Heating and ductwork	Cook tops
Electrical system	Built-in microwave
Telephone system	Instant hot water dispenser
Central vacuum system	Trash compactor
Garage door opener

Fidelity National also offers this optional coverage:

Kitchen refrigerator
Washer/dryer
Air conditioning
Pool and spa equipment
Limited septic leak
Roof leak repair

Online Service Requests

Customers can fill out an online service request on Fidelity National's website, eliminating the need to call the company. All a customer needs to do is log in to the website using their user ID and password and fill out a short form. Many home warranty companies recieve many highly negative home warranty reviews because customers can't request service without waiting on the phone for hours on end. Home warranty features like Fidelity National's online service requests attract positive home warranty reviews.

Coupon for Sears Appliances

At the time this review was written, Fidelity National offered a coupon code to receive special pricing for Sears appliances. Sears is a leading authority on appliance sales, so those looking to purchase appliances through them will definitely find this useful. However, the products must be ordered over the phone by calling Sears Commercial.

thumb_down

Cons

Limited Geographical Operation
Major Appliances Not Standard
Negative Customer Reviews

Limited Geographical Operation

Currently, Fidelity National only operates in 13 states: Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Missouri, Nevada, Oregon, Texas, Utah, and Washington.

Major Appliances Not Standard

Coverage for appliances like the kitchen refrigerator, washer/dryer, and air conditioning do not come standard. The customer must pay extra for each appliance on top of their standard contract if they want them covered.

Negative Customer Reviews

Many customers claim that their service requests were rejected, and others complain that they were charged a service fee when a technician couldn't help them fix a problem. Read reviews below to see what consumers are saying.

View Best Home Warranty Companies

gavel

The Bottom Line

Fidelity National Home Warranty could be a viable option not just for homeowners, but real estate professionals looking to increase the value of a property. However, potential customers must be aware that Fidelity National serves less than half of the United States. It is also discouraging that some major appliances are only made optional on most contracts. Because the company does not service as wide an audience as the best home warranty companies, home warranty reviews are more difficult to come by. We recommend that customers seek home warranty reviews from peers or take a look at other top home warranty companies in the industry.

View Best Home Warranty Companies

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

1.5

star star_half star_border star_border star_border

79 Reviews

Review Breakdown

5 grade

4 grade

3 grade

2 grade

1 grade

85%

Sentiment Criteria

Value

star star_half star_border star_border star_border

Quality

star star_half star_border star_border star_border

Service

star star_half star_border star_border star_border

Trustworthiness

star star_half star_border star_border star_border

cancel

star star star star star_border

Diana Auburn, WA

Home is 107 years old and purchased 10 months prior. I had questions about the warranty what was and was not covered. The customer service gentleman was very nice,. He spent about 25 minutes answering all my questions very patiently, even when I asked twice or was unsure of what my actual question was as I was confusing myself. He told me to call as often as I needed as "that is what we are here for." I had a electrical outlet not working. Placed a service request paid my $65. Next day electrical repair company called to schedule an appt. Turns out the outlet had no wires attached to it. 2 days later the company returned and rewired the outlet . Savings of $299. Few days later I placed a service request for a stove burner that would not turn off. This was the Wednesday night before a holiday weekend. I did not hear from the company the picked for 6 days. The company contacted via text (never called)with a appt date/time that was unacceptable. I called Fidelity explained that I was unhappy about the late service/appt. I only had 4 business days left before going back to work. Not only did the employee apologized for the situation, she placed me on hold, called 6 places to see who could get the job done before I had to return to work. The company was able to come out and fix the switch on the burner before I went back to work. Note however the company had to come twice as the first time they did not have the needed part. Honestly I think he was just trying to bill Fidelity for two visits. I just placed a 3rd request in 3 weeks for my dishwasher as it will not drain. I am hoping it goes as well as the first 2 service requests.

6 years ago

star star star star star_border

Sean Flanagan Modesto, CA

I've had Fidelity for several years and I've had numerous service calls. Technicians they've sent were always great and were able to fix the problem same day. AC was serviced with several issues and was up and running within an hour. Only negative I've seen is the max AC coverage is low and the amount you pay for years, doesn't seem to be in line with low HVAC or AC coverage.

6 years ago

star star star star star_border

Rana Goodman Henderson, NV

I have been with Fidelity for 2 years. I own 5 houses and they have given me no problem getting very quick service on all but one issue. The one problem was in the house I live in and that was because the refrigerator was still under factory warranty. However they did assist me by running interference and calling the factory and making sure that the needed parts were sent to the repair company that was authorized to fix it and get the job done. They have been easy to work with and even cover central air in the contract, it is not extra.

8 years ago

star star star star star_border

Wendy Las Vegas, NV

I have had Fidelity National for 2 years and have had nothing but good service. They have fixed my heating system on several occasions without additional charges. They have been pleasant on the phone and the service people have been prompt and professional.

6 years ago

star star star star star_border

Faye Lenox Dallas, TX

Fidelity National has been my residential warranty company for more than 3 years. I have called them for plumbing problems. I have been pleased with their work.

8 years ago