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America's First Choice Home Club

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4.4

Overall Score

Author: Kalicia Bateman

LAST UPDATED: January 27th, 2022

America’s 1st Choice Home Club was founded by a group of service-oriented people with experience in the field of home protection plans. The home warranty service provider was created to provide affordable, extended home protection plans so that homeowners never have to experience unexpected and costly repair bills. AFC Home Club is well regarded in the industry for its award-winning service to customers. 

Keep reading for pros and cons or skip straight to America's 1st Choice reviews to see what customers have to say about their experience with this warranty provider. 

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Pros

  • Multiple Plan Options
  • Add-On Coverage
  • Choice of Technician
  • Work Guarantee
  • 24/7 Availability
  • Online Claims
  • No Home Inspection
  • America's 1st Choice Home Club Reviews

Multiple Plan Options

America's 1st Choice Home Club offers a variety of home warranty plans that cover major appliances and systems, ranging from basic to extensive. Pricing details for each plan are not listed on AFC Home Club's website, but the annual fee for an AFC home warranty ranges from $408–$1,032. The following home warranties are available for purchase:

Systems Plan

  • Air conditioning or cooler (one unit)
  • Heating systems or built-in wall unit
  • Electrical system
  • Plumbing system
  • Water heater (gas and/or electric)

Silver Plan

  • Clothes dryer
  • Clothes washer
  • Kitchen refrigerator
  • Water heater (gas and/or electric)
  • Oven
  • Range/Stove/cooktop
  • Dishwasher
  • Garbage disposal
  • Garage door opener

Gold Plan

  • All systems and appliances included in the Silver Plan (above)
  • Air conditioning/cooler
  • Heating systems or built-in wall unit
  • Electrical system
  • Plumbing system
  • Ductwork

Platinum Plan

  • All systems and appliances included in the Gold Plan (above)
  • Kitchen refrigerator with ice maker
  • Built-in microwave
  • Plumbing stoppages
  • Faucets 

Add-On Coverage

AFC Home Club offers add-on warranty coverage for any home warranty plan you select. Available add-on systems and appliances include the following options: 

  • Well pump
  • Pool and spa equipment
  • Septic systems
  • Stand-alone freezers
  • Ice-makers
  • Plumbing stoppages
  • Tankless water heaters

These can be selected for an additional fee after you choose a home warranty plan. 

Choice of Technician

Many home warranty companies require that you use their company contractors when you request service. AFC Home Club allows customers to choose their own qualified service technician. If you don't want to select your own technician, America's 1st Choice Home Club will provide one of its technicians that has been through a thorough screening process to ensure you receive the best service possible. 

Work Guarantee

AFC Home Club guarantees all parts and labor their technicians perform are covered for the life of your home warranty contract, unlike some other home warranty providers that only offer 30- to 60-day guarantees. 

24/7 Availability

AFC Home Club is available 24/7, so you don't have to worry about the company not being available when you need assistance. Many providers are unavailable on weekends and holidays, which makes it difficult if you have a system or appliance emergency and need immediate assistance. You don't have to worry about that with this home warranty service provider.

Online Claims

America's 1st Choice Home Club has an online claims process on its website, so you can submit service requests online without having to call a customer service representative. This makes the claim process quick and easy for AFC Home Club customers. 

No Home Inspection

Customers do not have to complete a home inspection before purchasing an AFC Home Club home warranty. Any system or appliance issue that occurs after the 30-day review period is eligible for a claim with AFC Home Club. However, like most home warranty companies, AFC Home Club home warranties do not cover known or unknown pre-existing conditions. 

America's 1st Choice Home Club Reviews

The majority of America's 1st Choice Home Club reviews are positive, demonstrating a satisfied customer base. Customers highlight the home warranty company as professional and informative, responsive, and affordable. Customers also noted a quick repair time and reasonable service fee. 

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Cons

  • Limited Pricing Information Online
  • Three-Year Contract

Limited Pricing Information Online

Although AFC Home Club has an extensive website with detailed information regarding its package options, it does not list specific prices online. To receive the exact cost for each home warranty plan, you need to request a quote online or over the phone. AFC also does not list its average service fee online. 

Three-Year Contract

Most home warranty companies require one-year contracts or have month-to-month plan options. AFC Home Club, on the other hand, requires a three-year contract, a hefty requirement compared to other providers, especially if you're a customer looking to try out the company's services without committing for a long period of time. 

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The Bottom Line

America's 1st Choice Home Club offers a variety of home warranty plans with basic to extensive warranty coverage and additional add-on options. The company allows you to select your own professional service technician, or you can opt to use AFC's screened technicians. You can select which option is best for you, but keep in mind if you go with AFC's technicians, the parts and service are covered with a guarantee that lasts for the length of your home warranty contract. 

AFC Home Club offers online claims, so you can request service online at any time, and the company is available 24/7 for assistance. No home inspection is required, and the company has mostly positive reviews that reflect the company as trusted and satisfactory. However, to receive specific cost information about the annual fee and service fee, you need to request a quote online or over the phone, which may be inconvenient for customers looking to quickly compare AFC prices against other home warranty providers. 

Lastly, AFC Home Club requires a three-year contract for all of its home warranty packages. With such lengthy terms when compared to other home warranty providers with one-year contracts and month-to-month options, we suggest looking into other top-rated home warranty companies with less strict requirements. 

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Star Rating

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3.4

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113 Reviews

Review Breakdown

5 grade

49%

4 grade

8%

3 grade

7%

2 grade

7%

1 grade

29%

Sentiment Criteria

Value

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Quality

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Kristen Tuscaloosa, AL

We bought our home a year ago, and our current warranty is about to expire. I've been shopping around for a replacement, and the product and customer service AFC offers is unbeatable. I appreciate that AFC offers a dedicated account manager, a real person I've spoken to previously to handle my service requests. I like being able to choose my own contractor to perform repairs. And I like the refund guaranty (i.e. if I'm not happy with their product, I will receive my money back, prorated). All of these factors give me confidence in going with a new company for our warranty needs. Thanks to all!

7 years ago

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Reply from America's First Choice Home Club

Kristen,

Thank you for the review! We look forward to servicing your home!

AFC Home Club

May. 16th, 2019

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theresa proffitt Knoxville, TN

I think it a good value . And even for vets. the only thing is it would be nice if they paid 100% of the Free-on like first American does .

7 years ago

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Reply from America's First Choice Home Club

Theresa, we appreciate your feedback on our coverage. Thank you!

May. 30th, 2019

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Susan Haugh Redlands, CA

What they would do was limited, but they sent someone out quickly. Our repair was done efficiently. The staff was polite and efficient.

7 years ago

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Reply from America's First Choice Home Club

Ms. Haugh,
Thank you for the review. I have researched your accounts and see that all service requests you have had were paid in full. If there was something else you were not satisfied with please reach out to us at 855-613-4555. Thank you.

May. 30th, 2019

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Richard Apollo Beach, FL

The salesman, Kevin was very knowledgeable and answered all of my questions. He also explained the various options.

7 years ago

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Reply from America's First Choice Home Club

Thank you for your feedback.

Aug. 12th, 2019

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Armand Bendersky Highland Park, IL

I had a good conversation with Everette and then the TO'd me to Randy. Both were knowledgeable and personable.

7 years ago

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Reply from America's First Choice Home Club

Mr. Mehta,

We are glad to hear that you were pleased with the interaction. We look forward to servicing your homes needs.

AFC Home Club

Jun. 12th, 2019

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R- Platinum Investments Hatley, WI

I was very pleased. My questions were answered and I have a good feeling about selecting AFC for my Home Warranty Co.

7 years ago

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Reply from America's First Choice Home Club

We are pleased to hear you had a great interaction with our service rep!

May. 24th, 2019

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Stephen Ernest Baldwin Rancho Cucamonga, CA

Needed them only once so far. Washing machine went out and they were here for me.

7 years ago

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Reply from America's First Choice Home Club

Thanks for your feedback Stephen!

May. 24th, 2019

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Patricia A Peed Lenexa, KS

It was a pleasant experience and very knowledgeable. Just signed up for our 3 year home warranty.

7 years ago

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Reply from America's First Choice Home Club

Thank you for your feedback Patricia. We look forward to servicing your home!

May. 24th, 2019

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James Barbour Hacienda Heights, CA

very good personnel, informative and responsive to their service.

7 years ago

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Reply from America's First Choice Home Club

James, we are pleased to hear you have received great customer service from our account managers! Thanks for reviewing!

May. 30th, 2019