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America's First Choice Home Club

America's First Choice Home Club

Name: America's First Choice Home Club
Rating: 3.4

3.4

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113 User Reviews

4.4

Overall Score

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3.4

star star star star_half star_border

113 User Reviews

4.4

Overall Score

Compare

Pros

Cons

Bottom Line

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Company Details

Number of Plans

Service Fee

Starting at

$75

Contract Options Available

Annual, Multi-Year

Home Inspection Required

Time in Business

25 Years

Company Headquarters

1343 Canton Rd Bldg B, Marietta, GA 30066

Number of Reviews 113

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: January 27th, 2022

America’s 1st Choice Home Club was founded by a group of service-oriented people with experience in the field of home protection plans. The home warranty service provider was created to provide affordable, extended home protection plans so that homeowners never have to experience unexpected and costly repair bills. AFC Home Club is well regarded in the industry for its award-winning service to customers.

Keep reading for pros and cons or skip straight to America's 1st Choice reviews to see what customers have to say about their experience with this warranty provider.

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Pros

Multiple Plan Options
Add-On Coverage
Choice of Technician
Work Guarantee
24/7 Availability
Online Claims
No Home Inspection
America's 1st Choice Home Club Reviews

Multiple Plan Options

America's 1st Choice Home Club offers a variety of home warranty plans that cover major appliances and systems, ranging from basic to extensive. Pricing details for each plan are not listed on AFC Home Club's website, but the annual fee for an AFC home warranty ranges from $408–$1,032. The following home warranties are available for purchase:

Systems Plan

Air conditioning or cooler (one unit)
Heating systems or built-in wall unit
Electrical system
Plumbing system
Water heater (gas and/or electric)

Silver Plan

Clothes dryer
Clothes washer
Kitchen refrigerator
Water heater (gas and/or electric)
Oven
Range/Stove/cooktop
Dishwasher
Garbage disposal
Garage door opener

Gold Plan

All systems and appliances included in the Silver Plan (above)
Air conditioning/cooler
Heating systems or built-in wall unit
Electrical system
Plumbing system
Ductwork

Platinum Plan

All systems and appliances included in the Gold Plan (above)
Kitchen refrigerator with ice maker
Built-in microwave
Plumbing stoppages
Faucets

Add-On Coverage

AFC Home Club offers add-on warranty coverage for any home warranty plan you select. Available add-on systems and appliances include the following options:

Well pump
Pool and spa equipment
Septic systems
Stand-alone freezers
Ice-makers
Plumbing stoppages
Tankless water heaters

These can be selected for an additional fee after you choose a home warranty plan.

Choice of Technician

Many home warranty companies require that you use their company contractors when you request service. AFC Home Club allows customers to choose their own qualified service technician. If you don't want to select your own technician, America's 1st Choice Home Club will provide one of its technicians that has been through a thorough screening process to ensure you receive the best service possible.

Work Guarantee

AFC Home Club guarantees all parts and labor their technicians perform are covered for the life of your home warranty contract, unlike some other home warranty providers that only offer 30- to 60-day guarantees.

24/7 Availability

AFC Home Club is available 24/7, so you don't have to worry about the company not being available when you need assistance. Many providers are unavailable on weekends and holidays, which makes it difficult if you have a system or appliance emergency and need immediate assistance. You don't have to worry about that with this home warranty service provider.

Online Claims

America's 1st Choice Home Club has an online claims process on its website, so you can submit service requests online without having to call a customer service representative. This makes the claim process quick and easy for AFC Home Club customers.

No Home Inspection

Customers do not have to complete a home inspection before purchasing an AFC Home Club home warranty. Any system or appliance issue that occurs after the 30-day review period is eligible for a claim with AFC Home Club. However, like most home warranty companies, AFC Home Club home warranties do not cover known or unknown pre-existing conditions.

America's 1st Choice Home Club Reviews

The majority of America's 1st Choice Home Club reviews are positive, demonstrating a satisfied customer base. Customers highlight the home warranty company as professional and informative, responsive, and affordable. Customers also noted a quick repair time and reasonable service fee.

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Cons

Limited Pricing Information Online
Three-Year Contract

Limited Pricing Information Online

Although AFC Home Club has an extensive website with detailed information regarding its package options, it does not list specific prices online. To receive the exact cost for each home warranty plan, you need to request a quote online or over the phone. AFC also does not list its average service fee online.

Three-Year Contract

Most home warranty companies require one-year contracts or have month-to-month plan options. AFC Home Club, on the other hand, requires a three-year contract, a hefty requirement compared to other providers, especially if you're a customer looking to try out the company's services without committing for a long period of time.

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The Bottom Line

America's 1st Choice Home Club offers a variety of home warranty plans with basic to extensive warranty coverage and additional add-on options. The company allows you to select your own professional service technician, or you can opt to use AFC's screened technicians. You can select which option is best for you, but keep in mind if you go with AFC's technicians, the parts and service are covered with a guarantee that lasts for the length of your home warranty contract.

AFC Home Club offers online claims, so you can request service online at any time, and the company is available 24/7 for assistance. No home inspection is required, and the company has mostly positive reviews that reflect the company as trusted and satisfactory. However, to receive specific cost information about the annual fee and service fee, you need to request a quote online or over the phone, which may be inconvenient for customers looking to quickly compare AFC prices against other home warranty providers.

Lastly, AFC Home Club requires a three-year contract for all of its home warranty packages. With such lengthy terms when compared to other home warranty providers with one-year contracts and month-to-month options, we suggest looking into other top-rated home warranty companies with less strict requirements.

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User Reviews

Star Rating

3.4

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113 Reviews

Review Breakdown

5 grade

49%

4 grade

3 grade

2 grade

1 grade

29%

Sentiment Criteria

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Quality

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Andy Decker Saint Cloud, MN

Don't waste your time or money. They will find a way to make sure they do not have to pay your claim. I distinctly bought this warranty when I purchased my home because I knew my A/C unit was very old and would eventually go out. After giving this rip off company over $2100, the A/C did in fact go out. Their generous offer was for $180. Yep, $180, because of the age of the unit. This is the biggest scam and rip off I have ever been witness to. Look elsewhere, I will be canceling my coverage, as it is worthless. I still have a year left. I am guessing I'll get about $10 back from the. What a crock!

7 years ago

Reply from America's First Choice Home Club

Mr. Decker,

We apologize that you were not pleased with the amount offered on your unit. Please be aware homes just like vehicles age. Home Warranties are in place to help your home's units reach their life expectancy and/or exceed it. There are still obligations in place that the member must meet to have your units properly covered, this is annual maintenance which you did not provide. Therefore we were unable to offer more than the fair market value on this unit. There is no product that offers blanket coverage on your home and takes away all homeowner responsibility. We are here to aid and assist per guidelines. These are provided to you for a full 30 100% moneyback guarantee review.

Jul. 16th, 2019

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J San Antonio, TX

Call queue times are horrendous. 10-20 mins per call to get a Service Rep on the line. I called for a simple plumbing leak issue and it took 72 hours to get a contractor out onsite. The contractor kept calling me telling me they needed a credit card on file in order to service the repair request even though I kept telling them I was the Home Owner and AFC was the Home Warranty company to get such info from. The plumbers showed up trying to repair what they thought was a broken pipe in the wall even though no such description of a breakage was ever given to AFC. I have had AFC for 1.5 yrs now and this was the first time I have to use them since joining and I am under whelmed so far.

7 years ago

Reply from America's First Choice Home Club

We apologize about the lengthy wait time and mis-communication in regards to your plumbing service request. We will have an account manager reach out to you directly.

May. 30th, 2019

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T. Dunkin Pickerington, OH

Cheaper but do all possible to avoid paying. I had my washer go out and the replacement part would've been $200. Apparently, a contract stipulation allowed them to pay $150 to replace the washer which the opted to do of course. Thought I could take the $150 and just add $50 of my own and buy the part. No! You have to provide a receipt of the washer you buy and it had to be picked from a list of washers they allow. I wish I had gone with another company!

7 years ago

Reply from America's First Choice Home Club

Mr. Dunkin,

Upon researching your account the technician advised us that parts were no longer available and your unit would have to be replaced. I see that you sent an email stating you foung the parts but I do not see a receipt attached. If you would please forward that to us we can review for an increased amount of coverage, thank you.
Send to:

Regards,

Service Team
AFC Home Club

May. 30th, 2019

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A. Wells Los Alamitos, CA

Both times we called AFC the companies they sent out were sub-par. Both companies were pretty much going to charge us a lot of money and told us most of the bill was NOT covered by AFC. We got a second opinion on both calls and made out much cheaper paying ourselves with other companies. We felt AFC sends out newer companies that we didn't really trust. Can 't believe they have good reviews. Not feeling these home warranties are worth it.

7 years ago

Reply from America's First Choice Home Club

All of our technicians are licensed bonded and secured. We do background checks and have fair market pricing on what they should charge. Since they are not employees of AFC we cannot always control what they may say. This is why we are the only company that allows you to choose your own techs! Who knows your area better than you? No one, this is why you will always have that choice with AFC. Also if we send someone out you do not like just let us know, we will make sure to not send them for repairs again. Thank you for your time.

May. 30th, 2019

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Mark Delgrosso Gordonsville, VA

There are more extensive warranties out there. Read the contract carefully. Items that are older are not covered but newer items are even though they probably still have a warranty. This is not a full warranty on an item. There are lots of loopholes. We have another warranty company and they cover the entire unit or appliance bumper to bumper. They also will replace the item with one of equal value and not only give you the depreciation value.

7 years ago

Reply from America's First Choice Home Club

Mr. Delgrosso,
All appliances come with only a 1-year warranty and AFC is here to pick up coverage after that. We wish you the best and appreciate your time with us.

May. 30th, 2019

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HVAC Service Westminster, MD

i found the class of contractors sent to provide service unprofessional, disrespectful, and use the service for aggressive up selling. It took multiple people to resolve the issue and we ended up hiring our own contractor to get it done right.

7 years ago

Reply from America's First Choice Home Club

We are sorry to hear you did not like the vendors. If you contact AFC or provide your information we will remove them from our database. Please be aware we do not condone upselling from our vendors and will remove them from future use. Here at AFC, we are the only company that allows you to choose your own vendors as long as they are licensed and bonded. Please keep that in mind for the future. You let us know who you like and we set it all up for you!
We are sorry to hear you did not like the vendors. If you contact AFC or provide your information we will remove them from our database. Please be aware we do not condone upselling from our vendors and will remove them from future use. Here at AFC, we are the only company that allows you to choose your own vendors as long as they are licensed and bonded. Please keep that in mind for the future. You let us know who you like and we set it all up for you!

Service Team
AFC Home Club

May. 30th, 2019

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Doug Foerch Vernon Hills, IL

They talk a good game about how well everything will be covered, but when you get down to putting in for appliances to be fixed, you find out there are all kinds of fine print that disqualifies your item or part of your item from being covered.

4 years ago

Reply from America's First Choice Home Club

We are pleased that we got to speak with you today about the product and produce a better understanding of what the warranty does and how it is different than insurance. We are always here for any questions and look forward to helping you in the future

Dec. 17th, 2021

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Rose Festus, MO

Was lied to. Then excuses. I’m very disappointed in your company and at this point I would not refer anyone to your company.

7 years ago

Reply from America's First Choice Home Club

Rose, We sincerely apologize you feel you were lied to. We are very transparent. Not only do you have our own account representative for questions at any time but we give a full 30 day 100% money back guarantee for you to review all your coverages.

May. 30th, 2019