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American Residential Warranty

American Residential Warranty

Name: American Residential Warranty
Rating: 4.2

4.2

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438 User Reviews

5.7

Overall Score

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1-(844) 745-4561

4.2

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438 User Reviews

5.7

Overall Score

1-(844) 745-4561

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Pros

Cons

Bottom Line

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Company Details

Number of Plans

Service Fee

Starting at

$55

Time in Business

18 Years

Company Headquarters

901 Yamato Rd. Suite 100E Boca Raton, FL 33431

Number of Reviews 438

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: April 6th, 2022

American Residential Warranty is a national company that serves customers in all 50 states. The company has an A+ rating by the Better Business Bureau. American Residential Warranty's suite of products includes home warranty plans, electronic protection plans, and home security systems. American Residential Warranty aims to give customers peace of mind and customizable service options. The company has partnered with AmTrust Financial, ADT, and Asurion to provide customers with a variety of services. The company was founded in 2008 and is headquartered in Boca Raton, Florida.

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Pros

Nationwide Coverage
Plan Options
24/7 Contact
Flexible Contractors
Customer Service
Sample Contract

Nationwide Coverage

American Residential Warranty covers all of the United States. Some home warranty companies only serve a restricted geographical region, so it's convenient for consumers that they can receive coverage regardless of where they live in the United States.

Plan Options

American Residential Warranty offers four plans that vary in coverage and cost. Customers can also choose whether they would like to pay monthly, annually, or quarterly.

24/7 Contact

Customer representatives for American Residential are available 24 hours per day, 7 days a week, all year long. This is a necessity when customers have an unexpected emergency in the middle of the night or on holidays.

Flexible Contractors

American Residential allows customers to pick their own contractors to conduct their repairs. All a customer has to do is call American Residential and alert them that they would like to use their own contractor. The contractor will then need to contact American Residential to gain authorization for the repair. This is rare within the home warranty industry, as most home warranty companies only allow customers to use their own affiliated technicians.

Customer Service

In addition to the ability to file a claim 24/7 via phone, American Residential Warranty shows a commitment to customer service by allowing customers in select states to file a claim online. The service provider also responds to many customer reviews.

Sample Contract

ARW has sample contracts available online for customers to review typical coverage terms for service. This is a benefit because many complaints against home warranty companies involve unfair claim denials. ARW providing a service contract for potential customers lets them know what to expect from a warranty.

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Cons

30-Day Wait Period
No Mobile App

30-Day Wait Period

American Residential Warranty has a 30-day wait period before you can receive its home warranty coverage. This is to help protect the company against pre-existing conditions and to keep coverage costs down since American Residential Warranty does not require appliance and system inspections.

No Mobile App

Unlike some other warranty companies, ARW doesn't have a mobile app to file a claim on the move. This could make the process for getting a repair less convenient, because some mobile apps also allow you to track your technician appointment and manage your account. However, for some customers, a mobile app is not necessary and they prefer to file a claim online or over the phone.

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The Bottom Line

American Residential Warranty is a home warranty provider that offers multiple payment plans and flexible options for preferred contracts and technicians. American Residential's customer representatives are also available 24 hours a day year round, and it serves nationwide. Overall, American Residential Warranty seems to be a legitimate company and deserves an honest look. If you're interested in reading what customers have to say about the home warranty provider, check out American Residential Warranty reviews below.

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1-(844) 745-4561

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User Reviews

Star Rating

4.2

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438 Reviews

Review Breakdown

5 grade

65%

4 grade

16%

3 grade

2 grade

1 grade

15%

Sentiment Criteria

Value

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Service

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Jesse Kahue Tacoma, WA

Currently in the middle of trying to get my furnace replaced with American Residential Warranty. We had a contractor come out a month ago through American Residential Warranty to check out our furnace since it will blow heat into the house constantly no matter what temp it is. He said that our furnace is too old (1992) to get any parts and that it needs to be replaced. There has been a lot of correspondence back and forth between claims and the contractor, but nothing has happened since the contractor visited back on July 31st. My wife and I are trying to get this fixed before the end of summer, as we want a warm house for our 10 month old son.

7 years ago

Reply from American Residential Warranty

Hello Jesse,

Our records indicate that you have spoken with a customer care manager at our corporate office who was able to provide you with an amicable resolution. Should you need any further assistance, please do not hesitate to reach out.

Sincerely,
American Residential Warranty

Aug. 28th, 2019

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Emma Thomas-Hay Sugar Land, TX

I am very dissatisfied with the most recent service or shall i say "lack of service" from American Residential Warranty. I have had my warranty plan for with this company for a number of years and have not had to use them until recently. My most recent claim was for my hot water heater that went out on Sunday, I called Monday morning to set up a claim and schedule a technician. The person asked me for the serial number of the water heater. I said i did not have it. She then told me she had to process a procedure for a claim without serial number that would take "two days". I said what if i call back later with the number, and she said that I could do it but it would still likely take two days. That same evening I called back and gave the serial number, and the technician looked in the system and did not see a claim was filed, so he set up a new claim and i paid the technician fee. On Tuesday I did not hear from them, on Wednesday I called and spoke to a supervisor, she said she would escalate my claim and I was told that the company has a "new contract with them" to manage their calls and claims and their company has different procedures therefore the 48 hr is now a standard for things like water heaters, etc. Things like airconditioners etc they try to do same day. I did not call on Thursday, nor did i receive a call from them. I called back on Friday late afternoon, and let them know I did not receive a call, and she tried to explain, that I called Monday after hours eastern time so that day did not count, so i said what about Tuesday and Wednesday, did they count? She then checked my claim and said they could not find a technician - so If i wanted to find one, pay out of pocket they would reimburse me in 1-3 business days...now by now you know that they have 48 hr business days or something because their time and mine is not in sync... but i agreed. I asked about how much they would reimburse for parts and labor and she said American Residential is a "repair" company - not a repair/replacement company. I said I have never heard of a warranty company that was a repair only company!!! Anyway - the story is not over yet, we bought our water heater and it is being installed today Saturday. Lets see how they handle the claim!!!

7 years ago

Reply from American Residential Warranty

Hello Emma,

We appreciate the opportunity given for us to review this matter. I am glad to see that you were able to speak to management and received an amicable resolution to this claim. Please do not hesitate to reach out should any future need arise. We look forward to continuing to provide service for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 18th, 2019

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Destiny Atlanta, GA

This company does not deliver what's promised or sold. There are so many hidden things of what they will not cover...kind of typical for most warranty companies but I found Anerican Residential warranty of having a lot more. Also, they put money in buckets so only so much is allotted per area...refrigerator, plumbing etc. But it's not enough. Ie. I had minor plumbing issues where the cartilage needed to be replaced in 2 sinks & a shower. In the money allotted per year I only had enough to cover simple fixes for the shower & one sink. I'd have to pay out of pocket the other sink. That's ridiculous given the monthly amt paid ever month & the 55.00 deductible. Also my hot water heater burst. I could NOT get them to help me find a service tech to come out over the weekend. They said I'd need to wait until the next week JUST for them to provide me a tech name...this would mean it would take the plumber most likely another few days to get to my home. I would be without water bc I'd turn the water off since it was a gas hot water heater & then drained the tank to stop the residual damages. They were no help BUT told me I could find my own plumber & they would reimburse me. I pd 900+ for the new tank & labor. American Residential warranty only refunded 320 & said the allotted bucket only give 300 for hot water heater. Lastly, it is extremely difficult to get them on the phone. I've waited a few times more than 50 minutes

7 years ago

Reply from American Residential Warranty

Hi Destiny,

We apologize for the issues you experienced on your recent service request.

We have sent you a private response so that we can learn more about your experience and make sure your claim was adjudicated properly.

Sincerely,

American Residential Warranty

Feb. 5th, 2019

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Verified Customer

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Johnnie Fowler

Repairs not done in timely manner .waiting near 2 monear 2

5 years ago

Reply from American Residential Warranty

Hello Johnnie,

We apologize for any inconvenience you may have experienced. Please send us a message with the property address or phone number associated with your account so that we can initiate a full review of your claim and assist with moving the process along. We look forward to hearing from you!

Sincerely,
American Residential Warranty

Dec. 2nd, 2020

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Pep Charleroi, PA

A lot more paperwork and waiting, followed by calling and waiting to receive our check.

7 years ago

Reply from American Residential Warranty

Hello Pep,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Aug. 13th, 2019