Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Paul Salt Lake City, UT

system works great, if there are issues it is easy to contact them and resolve them.

5 years ago

Reply from Vivint

Thank you for your feedback  Paul! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Shirley Curtin Tampa, FL

Vivint has always be very responsive to any alerts and upgrade requirementrs for my sysrtem.

5 years ago

Reply from Vivint

Thank you for your feedback  Shirley! We are so glad to hear about your experience with equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Angela Greenslade

They have been prompt with any questions, and very polite. I have no dislikes.

5 years ago

Reply from Vivint

Thank you for your feedback  Angela! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Michael Massaro Bellmore, NY

System is great. The only problem I have is that they raised my rate without notification

5 years ago

Reply from Vivint

Thank you for your feedback  Michael! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Patricia Morrell

Like I know when doors open. Set and unset while not at home. Auto turn on and off..

5 years ago

Reply from Vivint

Thank you for your feedback  Patricia! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Taylor Columbus, OH

I do like my system overall but, there can be techical problems that require customers to have to call.

5 years ago

Reply from Vivint

Thank you for your feedback  Taylor! We are so glad to hear about your experience with equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Ron Milwaukee, WI

Happy with system and support very responsive to my issues and very helpful with issues.

5 years ago

Reply from Vivint

Thank you for your feedback  Ron! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Roger Sanchez San Antonio, TX

Quick response had the pleasure of speaking with agent and quickly understood my problem

5 years ago

Reply from Vivint

Thank you for your feedback  Roger! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Danny Sells Columbus, OH

Our Vivint Alarm System has been very reliable and has surprised us with features that we didn't know we had

5 years ago

Reply from Vivint

Thank you for your feedback  Danny! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Travis Billings, MT

Camera quality is great. Price is fair. Referral bonus we were promised on two separate accounts that we referred.. never received! Poor!

5 years ago

Reply from Vivint

Thank you for your feedback  Travis. We appreciate your honesty about your experience with your referral bonus and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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M G Anthony Detroit, MI

It has been a good experience. Their products work consistently. They stand behind them as well.

5 years ago

Reply from Vivint

Thank you for your feedback  Anthony! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Melissa Grafton, OH

It hasn't been great, the start up was all based on lies, the customer service wasn't helpful and the install time was till 2am on a weekday

5 years ago

Reply from Vivint

Thank you for your feedback  Melissa. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Jacob Cochran Augusta, GA

The doorbell camera is horrible. It rarely goes off when people walk within it's area, and will not detect vehicles, or anything it doesn't thing is a person.

5 years ago

Reply from Vivint

Thank you for your feedback Jacob. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Chuck Weaver Vernal, UT

I am having difficulties getting a service scheduled. I have called and been on hold for over an hour

5 years ago

Reply from Vivint

Thank you for your feedback Chuck. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Ruth Kuamura Fresno, CA

They are very efficient on every aspect. their fees are a little higher than our previous company.

5 years ago

Reply from Vivint

Thank you for your feedback  Ruth! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Kelly

The door bell camera go off from someone about 140 feet away, but doesn‚Äôt go off when I leave my house of if mailman comes. List go on

5 years ago

Reply from Vivint

Thank you for your feedback Kelly. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Denise Upper Marlboro, MD

Great with the exception of the doorbell camera. Does not pick up what I need it to and the clips are too short.

5 years ago

Reply from Vivint

Thank you for your feedback Denise ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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John Murawski Lancaster, CA

Right now I‚Äôm trying to get them to take care of my Edison bill for $1000 because my equipment wasn‚Äôt working properly and we weren‚Äôt aware

5 years ago

Reply from Vivint

Thank you for your feedback  John. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Kenneth North Las Vegas, NV

I like the quality of their cameras and the mobile app that sends notifications.

5 years ago

Reply from Vivint

Thank you for your feedback  Kenneth! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Edward Hendersonville, NC

Our Vivint system is well put together and well built. It's easy for us to use.

5 years ago

Reply from Vivint

Thank you for your feedback  Edward! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Devon Miller Lexington, KY

I like the camera coverage. Sometimes I feel like it turns off when I am gone. Overall happy with it.

5 years ago

Reply from Vivint

Thank you for your feedback, Devon. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Verified Customer

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Jose Garcia Midland, TX

I like how the system is easy to manage. The cameras work well. I haven‚Äôt had any troubles

5 years ago

Reply from Vivint

Thank you for your feedback , Jose! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Nichelle Johnson Fort Wayne, IN

The sensors are not in working order they unplugs your original doorbell from one side when you actually still use that doorbell.

5 years ago

Reply from Vivint

Thank you for your feedback, Nichelle. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Juan Gamez Laredo, TX

Feedback was excellent and responsive on installation. My concern was corrected within a day.

5 years ago

Reply from Vivint

Thank you for your feedback , Juan! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Martha Cantu Amarillo, TX

The 1st time was just awful but then a gentleman came over again and he was very nice and helpful

5 years ago

Reply from Vivint

Thank you for your feedback, Martha! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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James Moore Indianapolis, IN

I loved it everything was great mainly the equipment. Much better than competition

5 years ago

Reply from Vivint

Thank you for your feedback, James! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Marie Conner Westminster, CO

Very informative and very prompt when an alarm or glass break notification has gone off.

5 years ago

Reply from Vivint

Thank you for your feedback, Marie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Marisa M Graef Sacramento, CA

worst ever the guys come to your house sit around then set appointment for following day and then never showed up called left message no return call dont waste your money with vivit

5 years ago

Reply from Vivint

Thank you for your feedback, Marisa . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Verbia Harden Jackson, MS

My camera does not work and my personal monitor needed a battery change and I did that. When I replaced and gave it a test, it did not work.

5 years ago

Reply from Vivint

Thank you for your feedback, Verbia! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Donny Canter Yakima, WA

Easy to manage via my cell phone. System works great and cameras have great clarity.

5 years ago

Reply from Vivint

Thank you for your feedback, Donny! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Jesse Morgan Fortville, IN

More transparency in pricing. Knowing what things cost and what upgrades cost will make a difference.

5 years ago

Reply from Vivint

Thank you for your feedback, Jesse! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Emma Chambers Rochester, NY

I am having problems with the outside camera, some time it works and other it doesn‚Äôt, it sound funny when it whistles

5 years ago

Reply from Vivint

Thank you for your feedback, Emma! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Kelvin Lewis Wilson Louisville, KY

The service has been good. Sometimes video is not available especially in cold weather. Pleased.

5 years ago

Reply from Vivint

Thank you for your feedback, Kelvin! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Robin McDaniel Des Moines, IA

I canceled by service in Sept 2020 (within the 30 days). I have tried numerous times to get the products picked up and to stop taking money from my account but I have had no success. Im not happy with Vivint at all.

5 years ago

Reply from Vivint

Thank you for your feedback, Robin. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Felicity Young Brookshire, TX

Not good. None of the cameras work. The internet connection is terrible. I can‚Äôt connect and talk through the cameras. They used to work fine but now they don‚Äôt work at all.

5 years ago

Reply from Vivint

Thank you for your feedback, Felicity. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Andrell Cooper Hercules, CA

The customer service is terrible. Hold times incredibly long. I have had the service maybe 6 months and I‚Äôve need service calls twice for the same issues. I‚Äôm increasingly frustrated.

5 years ago

Reply from Vivint

Thank you for your feedback, Andrell. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Okesha Morris Denham Springs, LA

I love how convenient it is and how I can access it from anywhere. I am having issues with my doorbell camera.

5 years ago

Reply from Vivint

Thank you for your feedback, Okesha! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Nicole Carey Marysville, CA

The door bell camera has touch lag time when someone comes to the door when I'm not home. By the time I see who was there they are gone.

5 years ago

Reply from Vivint

Thank you for your feedback, Nicole. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Luis Ramos Fairfield, CA

Bad service and not helpful very disappointed I never recommend this company I‚Äôm paying service that don‚Äôt work..I call customer service a few times and they never fix the problem ..

5 years ago

Reply from Vivint

Thank you for your feedback, Luis. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Aaron Plain City, OH

Not good. Sensors do not work, was promised smoke detection never happened, called 90 times no resolve. very poor service and do not have time to follow up. Someone should be following up

5 years ago

Reply from Vivint

Thank you for your feedback, Aaron. We appreciate your honesty about your experience withyour services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Laura Nichols Brandon, MS

When locking my door to the garage, 9 times out of 10 I get an error message saying it won't lock but when I go to manually lock it, it is locked.

5 years ago

Reply from Vivint

Thank you for your feedback, Laura. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Rex Reeve Springville, UT

The equipment is simple enough even I can turn it on and off. Good when I talk to someone.

5 years ago

Reply from Vivint

Thank you for your feedback , Rex! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Amanda Evans Dayton, OH

I love the garage door opener being able to open it from my phone, super convenient

5 years ago

Reply from Vivint

Thank you for your feedback, Amanda! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Javon Fields La Vergne, TN

I do not like your customer service very unprofessional also I like the products but don‚Äôt like that its battery ran out.

5 years ago

Reply from Vivint

Thank you for your feedback, Javon. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Steven/Janie Gordon Ada, OK

Takes too much internet. Can't even watch my cameras when I am not home. I have the best internet company and I live in town.

5 years ago

Reply from Vivint

Thank you for your feedback, Steven. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Stanley Smyrna, TN

Don't like that I wasn't told everything about the system. I cameras don't work half the time. But of course all the sales representative told me is that I need wifi. But of course when it was sold to me that wasn't said.

5 years ago

Reply from Vivint

Thank you for your feedback, Stanley. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Latoya Hayes Dublin, GA

Great. I enjoy the service and they are always available to help me with my issues.

5 years ago

Reply from Vivint

Thank you for your feedback , Latoya! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Tracy Ranostaj Midland, TX

Representative dealt with my updated payment. She was quick and knew exactly what to do.

5 years ago

Reply from Vivint

Thank you for your feedback, Tracy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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David Sosa Temple, TX

Very good value but my bed room and living room sensor batteries run out way too fast

5 years ago

Reply from Vivint

Thank you for your feedback , David! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Veronica Valdez Hammond, IN

Horrible. I feel like I got scammed. The door to door salesman did not tell me that I would have to be in contract for 5 years and that my total amount owed would be close to $3000.

5 years ago

Reply from Vivint

Thank you for your feedback, Veronica. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

Vivint Reviews