Vivint: Read 8,283 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Diane Grady Boise, ID

Much more responsive than previous company; more cameras; easier to access the panel; Only problem is the app on my phone

5 years ago

Reply from Vivint

Thank you for your feedback  Diane! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

denise moskun McKeesport, PA

equipment faulty, sensor had to be replaced within months of installment, equipment placed with USED batteries which have also needed replaced within months of installment. Also, mobile app does not always work properly.

5 years ago

Reply from Vivint

Thank you for your feedback, Denise. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jeanette Stevens

The seller lied to me, when he signed me up. He told me that I can cancel anytime as long I turn in the equipment.. He said people didn't want to be in contract, he had lied to my face and denied it he said it.. I told him that I didn't want to be in a contract.

5 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Jeanette. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jayne Salt Lake City, UT

Everytime they sell out to another company, the price goes up and the level of service goes down. As someone who has been a loyal customer for over 12 years, I find it offensive that they no longer have any kind of customer loyalty offerings.

5 years ago

Reply from Vivint

Thank you for your feedback , Jayne We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

check_circle

Verified Customer

star star star star star

Lauren Eason Louisville, KY

I feel secure in and out of my home with the system. When the alarm is triggered, they are quick to respond. I love the control the app provides.

5 years ago

Reply from Vivint

Thank you for your feedback, Lauren! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Bakersfield, CA

Whenever there's been a problem, the people have been very patient to work with me and fix the problem. My feedback for them is to quit changing the price.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with  your pricing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Iob Missouri City, TX

Whenever there is a problem, they call immediately. If I have a question, they answer it. I do have a problem with the battery. It is low every two months.

5 years ago

Reply from Vivint

Thank you for your feedback , Lob. We appreciate your honesty about your experience with your batteries  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Carrie Newport News, VA

I’m satisfied. It is always there for me. They lady was very patient and helped me walk through it and got it running like it is supposed to.

5 years ago

Reply from Vivint

Thank you for your feedback, Carrie! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Guadalupe Galena Park, TX

I wish it wasn’t so expensive but I think it is a real good system and I am very satisfied with it. I travel and I feel my home is secure.

5 years ago

Reply from Vivint

Thank you for your feedback, Guadalupe! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Morgan Kalamazoo, MI

I’ve had some sensors go bad but I always have my issues resolved. I love the app integration and that I got it in a deal on Black Friday.

5 years ago

Reply from Vivint

Thank you for your feedback, Morgan! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

William Camp Wood, TX

Vivint fit my style for what I was looking for. Any issues are taken care of in a timely manner. They get back to me quickly.

5 years ago

Reply from Vivint

Thank you for your feedback , William! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Nancy Lancaster, CA

Customer service is great. If you have a problem you just call them and they help. I really like that I can use all of it on my cellphone.

5 years ago

Reply from Vivint

Thank you for your feedback, Nancy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Vanessa Weslaco, TX

I really like the 2way talk. There are times it glitches too much and then i have to close the app and reopen. I was promised 6months no payments and that didn't happen.

5 years ago

Reply from Vivint

Thank you for your feedback, Vanessa! We are so glad to hear about your experience with the app and how you're loving your system. If you need assistance further, please reach out at 1-800-216-5232.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Scott Ford Evansville, IN

Our experience is been great. Timely calls if alarm goes off. Great customer service over the call. Very helpful with any questions or concerns we may have.

5 years ago

Reply from Vivint

Thank you for your feedback, Scott! We are so glad to hear about your experience with your customer service and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Liz Santiago Indio, CA

My family and i love the app. Panel easy to use notified us when windows are open . I love the notifications and reminders

5 years ago

Reply from Vivint

Thank you for your feedback, Liz! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Elisha Cedar Rapids, IA

Our doorbell rings, even when no one at the front door, causing our monitor to flash on and of. This happens multiple times a day, but like clock work every day around 6pm. It’s frustrating and annoying.

5 years ago

Reply from Vivint

Thank you for your feedback, Elisha. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Francine Wuebker Vandalia, OH

I feel Very Safe and Protected each time I set my alarm. It is easy to use.I am (80’ years old and am very comfortable using it.

5 years ago

Reply from Vivint

Thank you for your feedback, Francine! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Tony Gutierrez Converse, TX

great system...the only thing i wish is adding equipment to your existing account to have one equipment bill because the monitoring bill is added to your existing bill

5 years ago

Reply from Vivint

Thank you for your feedback, Tony. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Anhie Douglas, WY

If we've had issues with equipment we've always had a great response to the issue...the last tech that was here was above and beyond!

5 years ago

Reply from Vivint

Thank you for your feedback, Anhie! We are so glad to hear about your experience with your equipment and tech and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Daniel Ewald Louisville, KY

when I have ever needed any help with anything such as new batteries or if I have questions Vivint has always helped me.

5 years ago

Reply from Vivint

Thank you for your feedback, Daniel! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Rebecca Midland, TX

The best part about Vivint is their customer service and reliability. I'm able to call them and they give an answer to my problem. It always works for me.

5 years ago

Reply from Vivint

Thank you for your feedback, Rebecca! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Steve Oklahoma City, OK

I chose Vivint because of the price. They are fast and friendly, and the system is easy to use. I have had no problems so far.

5 years ago

Reply from Vivint

Thank you for your feedback, Steve! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Angela Clarksville, TN

I like that I can use it on my phone. The product is good because it was easier for me to really understand and work it.

5 years ago

Reply from Vivint

Thank you for your feedback, Angela! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Betty Levelland, TX

The best part about Vivint is that it just makes you feel safer. It's been working just fine for us. Customer service has answered right away

5 years ago

Reply from Vivint

Thank you for your feedback, Betty! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Maynard Wratchford Odenton, MD

Panels working well.Monthly electric bill has decreased. Small problem with doorbell camera at first but problem solved.

5 years ago

Reply from Vivint

Thank you for your feedback, Maynard! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Yakki Saint Paul, MN

Customer service....If I have a problem with my security equipment a call to Vivint gets it taken care of with one call.

5 years ago

Reply from Vivint

Thank you for your feedback, Yakki! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Wasco, CA

Only complaint is doorbell camera doesn't always capture every motion which is somewhat understandable cause its a technical issue but has had to be rebooted plenty of times.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with the doorbell and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

check_circle

Verified Customer

star star star star_border star_border

Richard

General good, poor installation at the time of install. The sensors are poorly fitted, the thermocouple supplied doesn't work with the AC so has never been used although you continue to charge me for this device

5 years ago

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Kimberly Saint Augustine, FL

My cameras don’t catch everything. I miss a lot so there should be some improvements. If there is an incident, they are responsive. I thank them for the service.

5 years ago

Reply from Vivint

Thank you for your feedback, Kimberly . We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Portsmouth, VA

I like being able to lock and unlock my door from a remote area but I don’t know if they are truly monitoring me. They say they are but I don’t know. Customer service is nice but I am not able to get what I need from them. They were not able to do it.

5 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Port Orchard, WA

Their security system is relatively easy. It would be nice if they streamlined their customer service approach. I think their responsiveness is a little delayed.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Fort Washington, MD

I have the privilege of seeing who’s at the door before I get there. There have been a few occasions where the camera goes off but it comes back on.

5 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Anna Brownfield, TX

The only problem I’ve had is getting a service technician to show up on the day he said he would. I had some trouble with one of the sensors and they replaced it twice.

5 years ago

Reply from Vivint

Thank you for your feedback, Anna . We appreciate your honesty about your experience with your technician  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Oxon Hill, MD

You can see when somebody comes to your door and what is going on outside. I like it. If there is a problem, they can usually resolve it.

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Valerie Houston, TX

Vivint has all the features I was looking for. It is a little expensive but easy to use. The best thing is the integration with my mobile devices.

5 years ago

Reply from Vivint

Thank you for your feedback, Valerie! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Erica Arlington, TX

Their products are well built, well maintained and well monitored. Customer service is good at communicating. They are effective and informative.

5 years ago

Reply from Vivint

Thank you for your feedback, Erica! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Terri Fayetteville, AR

Never had another security system but everything seems to be working fine. I find it easy to use. I feel my house safe and protected.

5 years ago

Reply from Vivint

Thank you for your feedback , Terri! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Anonymous Harrisburg, AR

Our daughter had it and really liked it. The mobile app is good. It is all current and easy to upgrade. They are quick to respond.

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Gary Sweetwater, TX

Keep up the good work. The system has been working like it is supposed to since we added the second system. The camera does a good job.

5 years ago

Reply from Vivint

Thank you for your feedback, Gary! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous

I’ve had other people come by but Vivint seemed to be more professional and honest. I don’t worry much about the house. It is good that they answer right away.

5 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Louise Almo, KY

I go to sleep at night knowing nobody is going to come in the door without warning. I don’t know what size battery the door sensor needs.

5 years ago

Reply from Vivint

Thank you for your feedback, Louise! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Janie Antioch, TN

Worked out very well. Makes me feel secure. If anyone tries to break in, it will go off. Batteries don’t last very long. I am constantly replacing them.

5 years ago

Reply from Vivint

Thank you for your feedback, Janie ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Anonymous

Every time I call customer service, they answer me right away. It is very convenient and they are very polite. I can leave the house and not worry.

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Robert San Antonio, TX

Great customer service that shows up on time and doesn’t lie. They do a good job and clean up after their mess. I haven’t seen anything better.

5 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous

The contract length is too long. The five years are way too long and should be lowered to three or something. I usually would go on to my laptop and view security cameras and the doorbell and they took that away and now I can't get in there to view alarms. I don't have a phone that can use apps so now I can't see my cameras.

5 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Anneliesia Gonzales Jacksonville, NC

Customer service is great. All though I am having issues with some products. Car guard is no longer working after being taken out by dealership for oil change. Camera quality is not the greatest

5 years ago

Reply from Vivint

Thank you for your feedback , Anneliesia. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Beena Kazi Orange, CA

I really like the company and the setup and the products. But the customer service department is really difficult to work with and I haven‚Äôt been satisfied with their troubleshooting and problem solving.

5 years ago

Reply from Vivint

Thank you for your feedback , Beena. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Brandy Nalbone Fayetteville, NC

Positive experience - when the alarm has been triggered we receive a phone call right away from Vivint to check in with us.

5 years ago

Reply from Vivint

Thank you for your feedback, Brandy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Kim Butler Harvey, LA

I am a little disappointed with the system. I would like to record live video when I need to. Also, the recorded clips cut off in less then a minute, therefore, causing disruptions in clips of vital incidents.

5 years ago

Reply from Vivint

Thank you for your feedback, Kim . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

M. Flores Lubbock, TX

I still have issues with our sensors anytime we lose power. I‚Äôve made multiple calls that never seem to completely resolve it. If we lose power the process starts all over again having issues with rebooting and sensors.

5 years ago

Reply from Vivint

Thank you for your feedback, Flores . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

Vivint Reviews