Cove Reviews
4.7
6.9
Overall Score
Verified Customer
Review Source
Michael Caroselli Spartanburg, SC
Easy to deal with but I keep having connection issues with some of my sensors. I have had them reset, even replaced. Still in ongoing issue. It seems to be one or two sensors that are furthest from the panel, yet there is a ton of Wi-Fi throughout the house so that should not be a problem. Cove has no answers for me. Very disappointed! They also do not have a doorbell chime that is part of their system, like several other companies do. They also used to be able to sync up with the Google hub and now they no longer do so I was misinformed about that. Overall, very disappointed
5 years ago
Reply from Cove
We are sorry to disappoint. Good news is, a Cove Doorbell camera is coming soon. Google hub should be syncing. A representative will be reaching out to you to help with that. We appreciate the feedback Michael.
Aug. 25th, 2021
NM Manhattan Beach, CA
Bought the system in early July. At the end of August it started making an intermittent beeping every 15 minutes which the customer service reps told me they'd never experienced before. They were kind enough to send a new system free of charge. The new system began to do the same thing, and to make matters worse I couldn't even set it up because 7 of my 11 door/window sensors failed to register. Waste of money, useless knowledge base. Go with a real security system. Cove, fix your crap.
6 years ago
Reply from Cove
I am so sorry you didn't get what you expected Niki. Give us a call and we would be happy to remedy the situation, 855-268-3669. Because this is truly an anomaly of experience, we would be happy to work out an amicable solution for both parties. We always do right by our customers. Give us a shot:).
Dec. 16th, 2019
Verified Customer
Review Source
James
I like that it's wireless but the app doesn’t work work
6 years ago Edited September 14, 2021
Reply from Cove
We are sorry that you had a "0" experience. Please reach out to customer support and we will do our best to resolve your issue.
Aug. 24th, 2020
