Brinks Home Security: Read 3,870 User Reviews From Real Homeowners

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B Jackson Florissant, MO

Very happy with the customer service and response time, when I have set my alarm off. Would like to see a video door bell with free storage offered.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Stephanie Rose Marshall, MI

The sales person I spoke to was rude and pushy. When I said I was still checking around and wasnt ready to commit to anyone yet he made a statement along the lines of I must not be able to afford the system.

8 years ago

Reply from Brinks Home Security

Hi Stephanie,

Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless there should never have been anything said along the lines you report! We would love to help get you set up with a security system. Please feel free to direct message me and we can get you our latest offer.

-Adam

Feb. 26th, 2018

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Robert Seattle, WA

Beware, please read the other reviews about how Protect America will continue to automatically charge your account even after your contract is over. They will also shake you down for $5 to terminate your service even after you have fulfill your contract. They are shady

8 years ago

Reply from Brinks Home Security

Hi Robert, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. We pride ourselves on the clarity of our contract - which is a price match guarantee, 36 month locked in rate - that goes to a month to month term following its completion. If you need assistance canceling please DM us and we'd be happy to help.

Thanks!

-Adam

Jan. 31st, 2018

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Ibrahim Abdulrahim San Diego, CA

I was told one thing on the phone about the equipment and price when the service person arrived I was told completely something different

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Jane Russell Louisville, KY

Great company, great and caring customer service representatives who care and listen to customers needs.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Sampson Adu-Poku Andover, CT

Sales person was very honest and installation was easy. Works well and did not break the bank like others do.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Jennifer Myers Reading, PA

I have tried several times to get in touch with their customer service team to start service. I have sat on hold for literally an hour each time before hanging up. I've called three times. I'm moving on to the next business. If my time is not important to you then your business is not important to me.

8 years ago

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Tedesco

When I spoke to the CSRep, I had to leave my home & told him I would be back @ 3pm. He stated he would call me back which he did not for that day or following day. So I went w/SimpliSafe. Pls. have the robo calls stopped. or will need to call block. Thanks.

8 years ago

Reply from Brinks Home Security

Tedesco - If you are still receiving automated calls, please reply to our 'do not call' request:

Mar. 28th, 2019

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Cache Hempstead, TX

Reliable service and easy to install. Police were dispatched after I forgot to disarm after entering the house.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Steve Duvall Austin, TX

Attempted to cancel, spoke to customer support, they worked to lower it, since I didn't want to, I was put on hold for 25 minutes to cancel it. When I was finally connected, they said I had to cancel in writing. Ugh! Must have bad management.

8 years ago

Reply from Brinks Home Security

Steve, I hate to hear that you have had a negative experience with us, while attempting to terminate your service. We have a cancellation policy in place to ensure that our customers accounts and security are safe with us. With that being said, we never intend to prolong or make any process an inconvenient one. I would like to speak with you to address and resolve your concerns. So I may do so, please send me your account information to . -Ashley C.

Jan. 8th, 2018

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Matt Fayetteville, GA

Price is expensive and siren is not loud enough to be heard upstairs, set up was easy and they have good customer service

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Julie Newman Kalamazoo, MI

Extremely responsive to even the smallest inquiry about service usage or help in setting up the system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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N/A Washington, MI'

I called for a quote, but was pressured into purchasing the service. When I said I wasn't going to purchase at that time, I was contacted at least 3 times a day from the company. For this reason, I am no longer looking to purchase the service

9 years ago

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Betty Diane Paz Midland, TX

Will not honor original contract. After 3 years, they say they do not have to honor the agreement made with me by the company that installed it. Now, they refuse to cancel my services, saying that I must give 30 days notice. They didn't give me 30 days before refusing to honor my original contract.

9 years ago

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Alan Wolf Winter Haven, FL

Moni Security System has the worse customer service and for service , In all my years of living I have never seen a service so poor. Actually they are the worse, they do not even respond to a problem. Thank god I have my sig Sauer 45 ACP. That is my security system because Moni just cares about the all mighty dollars and not the customer. So sad.

9 years ago

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David Greene Bay City, MI

MONItronics is a nightmare to deal with. Their system is the bare minimum and easily defeated. Their billing is terrible. And, they screw you at renewal time on the contract. I get robocalls from their advertising department at least once a week --- a I am already a customer (but wish I was not)!

9 years ago

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Bobbie

I have had to pay for service that I have not gotten for 4 months and will only be credited for one month. They cancelled and rescheduled appointments without notifying me, so I missed time off work. last I knew a contract was a legal binding document. I guess not in this case because I was not at fault, they were.

9 years ago

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Barbara Williams West Covina, CA

Alarm was installed improperly. $49 a month for 2 years. Police called 5 times for no reason . Didn't use anymore. They won't turn it off and still charging. Will not cancel account. I am taking them to small claims court and let a judge decide. Even if I lose it is worth the time and money to have the company exposed for what they are.

9 years ago

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Daniel Makin Royersford, PA

LIVEWATCH i have photos of used equipment sent to me as a new customer and live wires hanging from the device . Crimped wire leads on back with open screws , you cant even make this up. Sent me a knock off was supposed to be GE equipment and used!i have photos of this crap they sent me!

9 years ago

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David Cox

Long on-hold time when you call for tech support. You have to repair equipment yourself, and you must give them 30 days advance notice to cancel or they will charge you, as they did me, for an extra month. Protect America protects their bottom line.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Denson Allen, TX

All contact with the company has been positive. We have been very pleased with the level of service.

9 years ago

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John Leggett Lake Bluff, IL

Not happy with the service. This company is bad don't sign a with MONI, price is to high then they want you to stay with them 5 or 6 year there are more company that are lot batter then this one, I will never use this company agen.

9 years ago

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Jason Starr

Great customer service. Agent was professional, prompt, friendly, and knowledgable. Highly recommend.

9 years ago

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Robert Quintana Albuquerque, NM

Moni has great customer service and security monitoring service! I often recommend Moni to friends and neighbors.

9 years ago

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Tony Bethlehem, PA

Customer service is horrible. They are unreliable, rude. Tech support takes forever to get to the issue. I found a local company that offers the same thing with family liken service instead.

4 years ago

Reply from Brinks Home Security

Hi Tony, thank you for your feedback. We are sorry to hear about your recent experience with our tech support team. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Apr. 19th, 2022

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Esther Noshahi Dallas, TX

It was good at first and then I felt like I had to made a decision about installing the system that I didn't think I could afford comfortable on my fixed income. Just felt pressure abit.

4 years ago

Reply from Brinks Home Security

Esther, Thank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.- Hector

Feb. 14th, 2022

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Audrey Macfarlane Dallas, TX

Brinks is reliable and is used by me and almost all of my neighbors. I've loved the monitoring and the technology they use, so awesome.

4 years ago

Reply from Brinks Home Security

Audrey, We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.

Feb. 1st, 2022

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Erik Lewis Minneapolis, MN

While I thought scheduling the alarm installation was a pain, they have been good and I believe only 2 false alarms which is pretty good. Fan of my key fob.

4 years ago Edited January 10, 2022

Reply from Brinks Home Security

Erik, We appreciate you taking your time to leave a review about your recent experience with the installation. Thank you for joining the Brinks home customer Family! We look forward to providing you with peace of mind for many years to come. – Hector S.

Jan. 10th, 2022

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AMOS Hodge San Antonio, TX

I m very impressed with their product and service,they are very professional and keeps me updated as to any issues that arise.

4 years ago

Reply from Brinks Home Security

- We are happy to provide platinum grade protection to your home. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.

Jan. 5th, 2022

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Sarah Biondo Gilbert, AZ

We've had brinks for about 6 years and we've added on to the security system to include an additional interior camera and a doorbell with camera.

4 years ago

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector S.

Jan. 10th, 2022

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Shanna South Jordan, UT

We use Brinks for our office security. I love their online system and the notifications I get when the alarms is triggered.

8 years ago

Reply from Brinks Home Security

Shanna, Thank you for taking the time to leave us this amazing review. We strive day in and day out to ensure we provide the best in security. -Jacob B

Sep. 4th, 2018

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Verified Customer

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pjgm

moved into my house a little over a year ago, system malfunctions all the time.

5 years ago

Reply from Brinks Home Security

Hello, thank you for bringing this to our attention. Unfortunately I was unable to locate your account, if you could please send your information to socialmedia@brinkshome.com, I would be more than happy to help.

Nov. 3rd, 2020

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Verified Customer

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Vickie Roane

poor customer service and security system does not work properly

5 years ago

Reply from Brinks Home Security

Vickie, thank you for bringing this to our attention. I want to take this opportunity to reassure you we are here to help, if you could please send me your account information to socialmedia@brinkshome.com, I would be more than happy to take a look into this. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Eva

You are harder to get a hold of than our previous security home service

5 years ago

Reply from Brinks Home Security

Eva, we are sorry to hear about the inconvenience on your account. Please know that at Brinks Home Security we never mean to make any request a difficult one. Let us know if you need anything else. - Daniela S.

Nov. 3rd, 2020

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Verified Customer

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RAFAEL MESA VAZQUEZ

costumer services always is busy and delay

6 years ago

Reply from Brinks Home Security

Rafael, at Brinks Home Security we strive to do better than we were the day before. I am glad that you provide us with this feedback so we can do better! We look forward to protecting your home for many years to come. please do not hesitate to reach out to us, we will be more than happy to assist . -Daniela S.

Oct. 26th, 2020

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Verified Customer

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Shanron Gilliam

Price is higher than my previous company and I have no door bell camera

6 years ago

Reply from Brinks Home Security

Hi Shanron, Thank you for the review. To answer any questions you might have about your equipment, please send us a “Private Response” with the name and address associated with your account. A member from the Care team will reach out to you once we verify you as a customer.

Feb. 14th, 2020

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Verified Customer

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LeRoy Linwood

Too many issues with installation. Still having issues with camera

6 years ago

Reply from Brinks Home Security

Hi LeRoy, We appreciate your feedback. To better assist you with any questions you might have about your camera, please leave us a “Private Response” with the name and address associated with your account. One of our Care team members will reach out to you once we verify you as a customer.

Jan. 16th, 2020

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Verified Customer

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Jill Holmes Charlotte, NC

my camras go to black and white and sometimes a color picture!

6 years ago

Reply from Brinks Home Security

Hey Jill,
Thanks for reaching out to us. Before troubleshooting your cameras we will need a bit more information about the type of camera. Please reply via “Private Message with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 25th, 2019

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Verified Customer

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James K Fry Jr.

So far no problems, helpful when I need answers.

6 years ago

Reply from Brinks Home Security

Hi James, Thank you for the review! Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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tonya felts

Cameras keep going offline and not so easy to fix

6 years ago

Reply from Brinks Home Security

Hello Tonya,
Thank you for reaching out to us. To better assist you with your cameras, please reply via ‘Private Response’ with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 26th, 2019

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Verified Customer

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Latha Narayanan Milpitas, CA

Reliable and convenient, but little expensive

6 years ago

Reply from Brinks Home Security

Hi Latha, Thank you for the review! Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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david

small confrontation about installation address.

6 years ago

Reply from Brinks Home Security

Hello David,
We greatly appreciate your feedback. If there is any way to improve your experience as a customer, we will be more than happy to chat with you. Please feel free to reach out to us at any time by replying via "Private Response' with the name and address associated with the account.

Nov. 26th, 2019

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Verified Customer

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WES NICHOLS

DON'T OFFER TO COME TO YOUR HOUSE AND MAKE SURE THE PRODUCT IS SET UP AND SAFE!!

6 years ago

Reply from Brinks Home Security

Hi Wes, We appreciate your feedback. A few of the benefits of choosing to secure your home with Protect America’s DIY security is having low, locked-in monitoring rates and being able to customize your security package. If there’s any way we can better improve your experience as a customer, please send us a ‘Private Message’ and we’ll be happy to assist.

Nov. 5th, 2019

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Verified Customer

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Dayle Myakka City, FL

Protect America was the best deal. And it's easy to use.

6 years ago

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Verified Customer

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Catrina Woodway, TX

I think it's good. The sensor on the door removes easy.

6 years ago

Reply from Brinks Home Security

Hi Catrina, Thank you for the positive review. In regards to your equipment, there are a few options available for preventing it from falling. We recommend using double-sided tape or silicone glue as an adhesive. If you need further assistance, please reply via “Private Message” with the name and address associated with the account.

Oct. 28th, 2019

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Verified Customer

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Sharon Lott-Coleman

Professional cost effective very helpful

7 years ago

Reply from Brinks Home Security

Hi Sharon,

Thank you for your feedback! Please let us know if you have any further questions.

Oct. 8th, 2019

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Verified Customer

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Chris Matthews

Good pricing and equipment. 3 year contract

7 years ago

Reply from Brinks Home Security

Hello Chris,
We are glad that you have had a good experience with the equipment. Please let us know if you need any further assistance.

Oct. 8th, 2019

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Verified Customer

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Jessica Hobart, IN

They're fair, friendly and quick to respond

7 years ago

Reply from Brinks Home Security

Thank you, Jessica. Please let us know if you have any questions!

Aug. 19th, 2019

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Verified Customer

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Jon Green

Convenience / price / monitoring and ease of setup!

7 years ago

Reply from Brinks Home Security

Hey Jon - thank you for the positive feedback!

May. 23rd, 2019

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Verified Customer

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VG Plymouth, MN

good service and easy to install. simple and works

7 years ago

Reply from Brinks Home Security

Hey VG - Thank you for the positive comments!

May. 23rd, 2019

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