Brinks Home Security: Read 3,870 User Reviews From Real Homeowners

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Verified Customer

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Radhesh Palo Alto, CA

Good service but they don't let me cancel. I was caught in a contract

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Colorado Springs, CO

all has been great but the cost could be a little less expensive

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sandra Houston, TX

The quality of the glue when you setup your own equipment is very poor. Hate it!

8 years ago

Reply from Brinks Home Security

Hey Sandra, we’re sorry to hear that you’re having trouble with our adhesive. Keeping our equipment installation smooth and easy for our customers is certainly a priority! If you'd like, could you please DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions.

Aug. 7th, 2018

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Verified Customer

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none Frisco, TX

the parts have fallen off the doors...I have no clue when police are called bc I have not been called and no alarm has gone off!

8 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear about your equipment issues. At protect America your peace of mind is certainly our priority! If you’d like, could you please DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Janet Yukon, OK

Very patient and helpful! Customer oriented.p

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Diane Des Moines, IA

They helped me with all the questions I had

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous West Lafayette, IN

Good and reliable product but not very professional in customer service

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Dennis Carter

Good Service, good system.The syetem lets me know if there is a senser failure.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Teeter

Really good customer service. Alarm system works well

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Satisfied Customer

Great customer service; Quick response time

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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lbcleans

I like the fact you can use your phone and keyless

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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J DICKERSON Schertz, TX

COMPLICATED SET UP OF SENSORS AND CAMERA. I AM NOT TECHNICAL .

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael Akron, OH

They need to follow up their initial calls.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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mike b

they never call to followup, offer new specials, no mail. Zero communication once they get you as a customer

8 years ago

Reply from Brinks Home Security

Hey Mike, we’re sorry to hear that nobody followed up with you! At Protect America we do our absolute best to treat our customers like a part of the family. If you’d like, please feel free to DM us with more details so that we may reach out and assist you. Thanks and please let us know if you have any questions!

Jul. 31st, 2018

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Verified Customer

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T Than San Jose, CA

Start up cost is the best with many wireless contacts included.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

The best part is the cost but the equipment is just adequate, not outstanding.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Norberto

The equipment was easy to install and they're great at customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tracy Somerville, TN

It's easy to install and use. The price is reasonable.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Katie

They are very helpful, and everything is simple so far.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Edwin Susanville, CA

Every time I've called I've gotten great support

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Rose Vidalia, LA

The security system is easy to maintain and I just like it.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Neil A

One time I tried contacting them and they were very supportive and solved my problems instantly.

8 years ago

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Verified Customer

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Carolyn in Dyer

Representatives are knowledgeable and responsive.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Bb

Easy to install and work with. Great customer support

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Arizona Hot Rod & Upholstery

easy installation with a affordable price

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Robert M.

Customizable products and on-time service.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Marianne Dulom

Easy installation and great customer support

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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LaTrell Fitchett

Excellent service from the products and customer services

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Happy and Protected

Excellent reliable service and equipment

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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far

I had a false alarm and never received a call to confirm if it was false or not.

8 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear about your equipment issues. At Protect America, our customers’ peace of mind is certainly our priority. If you would like, would you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions.

Jul. 16th, 2018

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Verified Customer

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Easy to use

It works well and I can control it all with Amazon Alexa.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Jeff

Easy to install, app works well to arm and disarm.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Vilma

Great customer service and great service

8 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Anoymous

Someone overrides your system at lease three days a week. And all I am told is someone must have your password? NOT

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear that you're having trouble with your system. At Protect America we strive to correct any service issues as quickly as possible. If you’d like, could you DM us with additional details and the name of the account holder so that we may assist you? Thanks and please let us know if you have any questions!

Jul. 10th, 2018

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Verified Customer

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Kyle Victorville, CA

Good system, just didn't receive all equipment I was told I would get

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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God product Hephzibah, GA

handle issues on the spot over the phone

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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David Mount Airy, NC

Easy installation and outstanding customer service!

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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RTI Hacienda Heights, CA

It was easy to set up and the support is great!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous

they good, have great rate for every bugdet

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Margaret J Connelly Nuevo, CA

Fast call backs, good customer service, that's it

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Quetzalia Alonso Phoenix, AZ

They have really good ratings and it's very easy to comprehend and use.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Barbara Knott Lake Havasu City, AZ

They were patient with me and explained everything.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Arturo Rivas Port Richey, FL

They helped me install everything and it's easy to use.

8 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Kim Lowe Long Prairie, MN

We don't have our outdoor camera yet, and the tape doesn't stick very well on the doors or windows.

8 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 26th, 2018

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Verified Customer

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Phil G Tempe, AZ

Great customer service, non pushy sales people.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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W. Weeks Warner Robins, GA

Feedback from the monitors and ease of use.

8 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Novah Corp LaBelle, FL

I don't have any problem with the equipment and the price is better for the service they provide.

8 years ago

Reply from Brinks Home Security

Hi Novah - thanks for your feedback. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 14th, 2018

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Verified Customer

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Harold Ray Palmdale, CA

The equipment is average and the customer service is adequate.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Thomas Donofrio Gurley, AL

They have good equipment and I am a happy customer.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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David Evans

Customer service is excellent, and they are the best value.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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