Brinks Home Security: Read 3,870 User Reviews From Real Homeowners

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Verified Customer

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Howard Lancaster, SC

Protect America's equipment is relatively easy to install and is one of the best security companies.

6 years ago

Reply from Brinks Home Security

Hi Howard, Thank you for the review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Alan San Marcos, CA

There was a problem setting it up and it was malfunctioning but everything seems to have resolved itself.

6 years ago

Reply from Brinks Home Security

Hi Alan, Thank you for reaching out. To take a closer look at troubleshooting your system, please send us a “Private Response” with the name and address associated with your account. A member of the Care team will reach out to you once we verify you as a customer.

Feb. 4th, 2020

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Verified Customer

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Shawn

Very simple and good customer service. I liked that I didn't have to buy equipment

6 years ago

Reply from Brinks Home Security

Hi Shawn, Thanks for the positive review! Please let us know if we can provide you with any further assistance.

Jan. 14th, 2020

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Verified Customer

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Monica

The customer service was good. The only thing I didn't like was having to do all the sensors and stuff myself.

6 years ago

Reply from Brinks Home Security

Hi Monica, Thank you for the feedback. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Ivon

It's easy and understandable to use. They are always open to answer my questions.

6 years ago

Reply from Brinks Home Security

Hi Ivon, Thank you for the review! We hope you continue to enjoy using our system. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Pamela Prentiss, MS

It was easy to install. They answer my questions and are prompt to call me back.

6 years ago

Reply from Brinks Home Security

Hi Pamela, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Bobby Bunker Hill, WV

They chose good products to market. The best thing is the notifications on my phone.

6 years ago

Reply from Brinks Home Security

Hi Bobby, Thank you for the positive review! We’re happy to hear you’re enjoying your equipment. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Stephen Schaer Clemson, SC

I have had two pieces of equipment Malfunction so far! Outdoor siren and window monitor both reported equipment malfunctions.

6 years ago

Reply from Brinks Home Security

Hi Stephen, Thank you for reaching out. To assist you with your equipment, please reply via ‘Private Message’ with the name and address associated with your account. Once we verify you as a customer, one of our Care team members will reach out to you.

Dec. 2nd, 2019

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Verified Customer

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Karen Rousseau Port Orange, FL

The doorbell camera doesn't pick up anything but rain. I was never told there was a cap on the video uploads. The adhesive on the sensors melt in Florida. It's a worthless system

6 years ago

Reply from Brinks Home Security

Hi Karen,
Thank you for your feedback. We would like to answer any questions you may have in regards to your equipment. Please reply via 'Private Message’ with the full name and address that is associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 25th, 2019

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Verified Customer

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Name

I asked when purchasing if I should wait to buy when ready or now, told order now no cost, a year laid - paid $39 a month

6 years ago

Reply from Brinks Home Security

Hi there, If you have further questions regarding your account, please respond to us via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 19th, 2019

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Verified Customer

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Anthony

They did an amazing job with the sale and installation guide and the system works great!

6 years ago

Reply from Brinks Home Security

Hi Anthony, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Nov. 19th, 2019

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Verified Customer

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J Jones

The system has issues - Velcro to hang the door alarms- can be easily removed - doesn't serve my purpose, but it is loud when set off

6 years ago

Reply from Brinks Home Security

Hi J, Thank you for the feedback. There are options available to keep your equipment in place. If you need further assistance, please reply via “Private Message” with the name and address associated with the account.

Nov. 19th, 2019

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Verified Customer

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marc lebed Pismo Beach, CA

the equipment is superior but the answer time for service and questions is very delayed and burdensome

6 years ago

Reply from Brinks Home Security

Hi Marc, Thank you for the review. We appreciate your feedback. Although we strive to handle each individual customer with special care and consideration, during peak times we do experience high call volumes. If there’s any way we can further assist you, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Nov. 19th, 2019

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Verified Customer

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Stephanie Kansas City, MO

I'm a new customer. The equipment seems adequate. They were very patient and friendly.

6 years ago

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Verified Customer

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Louis West Palm Beach, FL

Protect America is easy to use and the customer support staff are easy to talk to.

6 years ago

Reply from Brinks Home Security

Hi Louis, Thank you for the positive feedback. Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Jeffrey

They responded right away. I like that it's wireless and affordable so I can move it to different locations.

6 years ago

Reply from Brinks Home Security

Hi Jeffrey, Thank you for the review! We’re happy to hear you’re enjoying your equipment. Please let us know if there’s any way we can further assist you.

Nov. 12th, 2019

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Verified Customer

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Brian Williams

Reasonable cost per month. Good response on the one time my alarm was triggered (by accident)

6 years ago

Reply from Brinks Home Security

Hi Brian, Thank you for the review! Please let us know if you need any further assistance.

Nov. 5th, 2019

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Verified Customer

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Erwin North Chicago, IL

Customer service is very polite and very helpful. Very easy to instal and well made.

7 years ago

Reply from Brinks Home Security

Hi Erwin, Thank you for the positive feedback. We’re glad our Care team was able to assist you. Please let us know if you have any further questions.

Oct. 22nd, 2019

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Verified Customer

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Washington Forest Park, IL

Followed up multiple times and made sure I didn't have any questions. Easy to set up.

7 years ago

Reply from Brinks Home Security

Hi Washington, Thank you for the feedback. We’re glad our Care team was able to assist you. Please let us know if you have any further questions.

Oct. 22nd, 2019

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Verified Customer

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Roger Meridian, ID

They've been very responsive. They provided all the information we needed upfront. The front doorbell goes off, but there isn't a person there.

7 years ago

Reply from Brinks Home Security

Hi Roger, We appreciate your feedback. In regards to your front doorbell, please reply via “Private Message” with the name and address associated with the account. A member of our team will reach out to you with assistance.

Oct. 22nd, 2019

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Verified Customer

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Julie Ocklawaha, FL

We accidently set it off and it does alert us. We always get a call from the company.

7 years ago

Reply from Brinks Home Security

Hi Julie, Thank you for the feedback. Please let us know if you have any questions.

Oct. 22nd, 2019

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Verified Customer

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Steve Duluth, GA

They delivered the product promptly. It seems like good quality. Easy to setup and instal.

7 years ago

Reply from Brinks Home Security

Hi Steve, We appreciate your positive feedback. Please let us know if you need any further assistance with your system.

Oct. 22nd, 2019

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Verified Customer

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Pam Dillard Saluda, VA

Easy set up nice people to work with will recommendation them to others. Helpfulmmend

7 years ago

Reply from Brinks Home Security

Hello Pam,
We greatly appreciate your feedback. We are happy that you have had awesome experience and an easy install. Please let us know if you have any further questions.

Oct. 11th, 2019

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Verified Customer

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Carla Amite, LA

Great customer service and very professional. Everything was explained in great detail.

7 years ago

Reply from Brinks Home Security

Carla,

Thank you for your feedback. We are glad that you have had a positive experience with our Care team. Please let us know if you have any further questions.

Sep. 27th, 2019

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Verified Customer

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Minkah Waldorf, MD

The customer service is very helpful and courteous. The system is very good and efficient.

7 years ago

Reply from Brinks Home Security

Hi Minkah,

Thank you for your feedback. We are glad that you are enjoying your system and had a good customer experience. Please let us know if you need any further assistance.

Sep. 24th, 2019

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Verified Customer

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Rebecca Corrado

This company is customer friendly, easy to work with, responsive and very affordable.

7 years ago

Reply from Brinks Home Security

Rebecca,
We appreciate your feedback and glad that you had a great customer experience. Please let us know if you have any questions.

Sep. 12th, 2019

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Verified Customer

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Souvanh Liberty, MO

The price was right and it is easy to set up. Everything is self install. There is one motion sensor that I don't like.

7 years ago

Reply from Brinks Home Security

Thank you, Souvanh! What about your motion sensor do you not like?

Aug. 13th, 2019

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Verified Customer

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Carlos Fort Lauderdale, FL

It appears to be high quality. They've been very attentive so far. I feel secure.

7 years ago

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Verified Customer

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Christopher Beaufort, SC

Nobody is perfect but Protect America is simple to use and it works. They will call you is there are any issues.

7 years ago

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Verified Customer

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Phyllis Antioch, TN

I haven't had any problems. They've been great. I like that I can use my phone and watch the video.

7 years ago

Reply from Brinks Home Security

You rock, Phyllis!

Aug. 12th, 2019

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Verified Customer

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daine

The system is cumbersome, especially the monthly check. And one has to set the system up over the phone including all installation.

7 years ago

Reply from Brinks Home Security

Hey Daine - Thank you for taking the time to share your thoughts. If you have a chance, we would appreciate further feedback as to how we could make the system less cumbersome and further streamline the installation process. Thank you in advance!

Jun. 10th, 2019

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Verified Customer

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Crystal Birmingham, AL

They explain thoroughly the information that they have. It's easy to install on your own.

7 years ago

Reply from Brinks Home Security

Happy to hear that you found the install easy!

May. 31st, 2019

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Verified Customer

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Mary Petal, MS

I'm a new customer and they explained everything in detail and were very helpful and very friendly.

7 years ago

Reply from Brinks Home Security

Glad to be of service!

May. 31st, 2019

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Verified Customer

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Reginald

Good company, good product, but did not give full disclosure about important facts in the beginning.

7 years ago

Reply from Brinks Home Security

Hey Reginald - Thank you for your feedback. Just out of curiosity, what sort of important facts were you not made aware of at the beginning? We appreciate your input as we're always looking to improve our training programs. Thank you again for your feedback!

May. 29th, 2019

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Verified Customer

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Jorge R Martinez-Tello

Exceptional Service, Excellent Products, Very fair price for equiptment, Outstanding Response

7 years ago

Reply from Brinks Home Security

You rock, Jorge!

May. 23rd, 2019

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Verified Customer

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Joe

GreAt service to get system up and running. Some equipment. Is invasive looking particularly the door and window pieces

7 years ago

Reply from Brinks Home Security

Hey Joe - Thank you for your feedback. If you don't mind, could you please comment a bit more on how the equipment is invasive looking? We'd appreciate and all feedback to help our design team improve future products. Thank you again for your feedback and we look forward to hearing a bit more about how to improve our products!

May. 23rd, 2019

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Verified Customer

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Bruce Skipton Saint Cloud, MN

The person that helped us was great. Knew his product and had great customer service

7 years ago

Reply from Brinks Home Security

Thank you, Bruce!

May. 23rd, 2019

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Verified Customer

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Melinda

Monitoring is great , the system sucks, does not compare to Adt or Xfinity zGod forbid if something happened you would only get a qlimpse of the indruder, good luck with that

7 years ago

Reply from Brinks Home Security

Hey Melinda - We're sorry to hear that you feel as if our system "sucks". If you don't mind, could you please reply via 'private response' and provide more detail as to how our system "sucks". Thank you and we look forward to hearing from you.

May. 14th, 2019

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Verified Customer

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Shelia

The system is easy and convenient. Setup was a breeze and they walk you through the process.

7 years ago

Reply from Brinks Home Security

Happy to hear this awesome feedback!

May. 14th, 2019

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Verified Customer

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Katrina Peters

Representatives are very nice. Even when your in distress, they always remain professional.

7 years ago

Reply from Brinks Home Security

Hey Katrina - thank you for the feedback!

May. 9th, 2019

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Verified Customer

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Josh dalton

The price is a little high for what you get. I only have first floor doors and windows, no motion sensors

7 years ago

Reply from Brinks Home Security

Thanks, Josh!

May. 9th, 2019

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Verified Customer

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Kimar Middletown, OH

Customer service is available. The system is easy to set up and the best thing is the ease of it.

7 years ago

Reply from Brinks Home Security

Thank you for the positive words, Kimar!

May. 7th, 2019

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Verified Customer

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Ms Cameron

Like the way it work's just wish the video camera wire was much longer so you can mount it on the wall higher

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Lisa Yann

The sensors keep falling off and I don't get texts, but the dispatch the police to my house and now they are threatening to fine me.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Angel Cordero

It should be easier to add items. I been trying to a door sensor for months and just can't figure out how to

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 30th, 2019

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Verified Customer

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Robin

The service offers a very quick response. The device looks adequate but looks like it was made in China.

7 years ago

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Verified Customer

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Tio

I called to sign up, and I was helped right away. It was an easy process to work with Protect America.

7 years ago

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Verified Customer

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Linda

Customer service is always there for us. The device was easy to install and easy to take care of.

7 years ago

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Verified Customer

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Anonymous

I was not aware of the grace period in which I was able to cancel the service, so I was stuck with the equipment. You have to install everything yourself.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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Verified Customer

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James

They've been very responsive to anything I have asked. It was very easy to install and use the device.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 29th, 2019

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