Brinks Home Security: Read 3,870 User Reviews From Real Homeowners

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Dean/Rivera Edmonds Erie, PA

Everything seems to work just fine! The installation was easy, but I did take a long time on the phone to get everything synced together. Besides that, their representatives were pretty good.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Anonymous Indianapolis, IN

Their customer support has always been good; they've been there anytime I needed them. Plus, the system has worked just fine so far.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Lawrence Higbee Kansas City, MO

I chose Protect America because it's cheap, and so far, I can't think of anything off hand. It wasn't hard to set up the equipment; they mailed the kit to me, and I put like 4 sensors.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Robert Jackson Dublin, TX

The equipment has worked really well, and it was easy to install. On top of that, their representatives have been great!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Skytel Reviews Chattanooga, TN

Life Shield's system provided the security I wanted. Plus, it's easy to install and maintain, so that's why I chose them.

9 years ago

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Arthur Gray Maple Heights, OH

Lately, we've been having a problem with their system. It keeps going off, even when we're out of town, so we're not able to reboot our system. We weren't very happy with that. Plus, I think they need to improve on their internet connections, it's not that great.

9 years ago

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John Walker Virginia Beach, VA

Our main motivation for going with Protect America was the price, and they also had the wireless system. I installed it. There was no installation process; they just send you the kit and you need to install it. It's been reliable and it's good. It's grown old but it works, and customer support is okay.

9 years ago

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James Muth Lost City, WV

We're very satisfied with it. The installation process was good, and the equipment has been excellent. It's such a positive experience.

9 years ago

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Bettye Cross Albany, GA

I don't have any complaints. They've been very courteous and nice to me and they provide a good service. Plus, it wasn't difficult to install the system.

9 years ago

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Kermit Hubbard Fayetteville, NC

Protect America is a good company. Their customer support is great. They make sure that, whatever problem you're having, gets taken care of, no matter how long it takes.

9 years ago

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Corey Proffitt Lexington, KY

Their system is wireless, and the fact that I could install it myself, is what made me choose Protect America. The customer support representatives have always been great; however, the equipment seems to have had some issues. They're better now.

9 years ago

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Craig Cohen Corona, CA

It seems like they're always on the ball. Their customer service is pretty good. I've dealt with customer service in different companies, and they're pretty rotten.

9 years ago

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Darcie Holmstrom Madison, WI

Their representatives have been good, and the system was easy to install, but we think that the technology is a little old. There are other systems out there that are a bit cheaper.

9 years ago

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Mark Carpenter Junction City, AR

Installing their system was very simple, and the equipment itself is very dependable. If I call and have a question, their agents walk me through it.

9 years ago

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Peggy Keller Kissimmee, FL

When I call them, they answer and help me out with anything I need. Their representatives are easy to deal with, and they've offered a positive experience.

9 years ago

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Lize Kuhn Overland Park, KS

Their customer service has been good, and we haven't had any issues with the system whatsoever, nor with the installation process. It's all been a positive experience.

9 years ago

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Verified Customer

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Willie Lee Mt Vernon, GA

The wireless system made it easy to install. They're always pretty quick about answering my questions, and so far, the system is good. I haven't had any issues against it.

9 years ago

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Verified Customer

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Howard Shaw Richmond, CA

It's a very good system, and their customer service has been fine as well. I installed the system myself, so it wasn't hard. Plus, they offer a good price.

9 years ago

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Verified Customer

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Arthur McCullough Ashland, KY

I don't remember when I purchased the system, but it was pretty simple to install. It's worked fine, and their representatives have been very good as well.

9 years ago

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Verified Customer

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Cecil George Kissimmee, FL

The system is pretty good. The installation went by pretty smoothly, and their representatives do a good job. It's been a very positive experience.

9 years ago

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Verified Customer

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Virginia Exel Minneapolis, MN

One of the fellas that was working on my house had Protect America his house, so he recommended it. He even came and installed it in mine, but he didn't install the entire system. Some of my windows and sliding doors are protected, but not the whole house. The only thing about this service is that it seems to be more expensive than others.

9 years ago

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Verified Customer

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Daisy Crosland Mullins, SC

My husband installed the system a long time ago, and it's worked out well. They offer a good customer service, so it's been a positive experience so far.

9 years ago

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Gordon Warren Rocky Mount, VA

I don't remember who I spoke to, but she was very patient when I got done installing my new sensors. It's all been great, and the service has been very beneficial.

9 years ago

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Sharon Bell Ridgefield, CT

The representatives have been very good, always responsive. I don't really remember much about the installation, because it was a long time ago, but it went fine.

9 years ago

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Verified Customer

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Gerry Biffle Garland, TX

So far, the equipment as worked just fine. The few times that I've had to deal with their agents worked out very smoothly. Besides, installing it was very easy.

9 years ago

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Verified Customer

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Anonymous Greenville, TX

It was easy to install the system, and the equipment worked really well so far. Plus, the representatives were very good. They answered all my questions.

9 years ago

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Verified Customer

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Q.N. Irvine, CA

It's easy to install and their customer support is good. I had it before, so when I moved to the new house, we continued using their service.

9 years ago

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Verified Customer

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Christi Hackney Madison, IN

Everything has been great so far. They came out and installed the whole system in less than an hour; they were wonderful!

9 years ago

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Verified Customer

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Jamie Maddock Woodbury, GA

I did the installation myself! It was easy. Also, their representatives are great! They have answers for everything. Overall, it's a good company.

9 years ago

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Verified Customer

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Auto Hans Seaside, CA

Protect America was already in place when we moved into the building, and they were really good when I had to deal with someone.

9 years ago

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Shane Wilson Mesa, AZ

The equipment is quite favorable; however, they weren't really helpful on the installation area. We were asked to do it ourselves. Besides that, their customer support has been pretty good, sometimes a little pushy.

9 years ago

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Verified Customer

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Dewey Maddox Callahan, FL

The system was already in my residence when I moved in, and so far, it's been good. I haven't had a problem with it. It works very well, and setting it up was very easy.

9 years ago

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Verified Customer

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Gloria Parker Ahoskie, NC

Although I did have a little bit of trouble setting up the system myself, they talked me through the entire process. Their customer service agents were excellent!

9 years ago

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Verified Customer

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Frank Klembecki Moscow, PA

I haven't used it that much, but I haven't had any problem either. The equipment itself is satisfactory, and installing the system was not that hard, I did it myself. .

9 years ago

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Verified Customer

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Eldon Dodds Murchison, TX

Their customer support team was mostly good; however, I do have to say that we couldn't even use our system anymore. It was too old. They told us they'd send us a new one, which we would have to install ourselves. I just wish they could fix the equipment every time something went wrong, instead of having us do it.

9 years ago

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Verified Customer

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Brenda Wernke Bremerton, WA

They are excellent people to deal with. The installation process was very good, and the prices were great as well! I just liked them.

9 years ago

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Verified Customer

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Charles Williams Nevada, TX

I've very happy with my system. I chose it because people I know have it. Customer service, and installation have all been great

9 years ago

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Verified Customer

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Enrique Molina Victorville, CA

Installation process is really easy. They've been very helpful whenever I have any problems. It was already here when we moved in and we just decided to keep it.

9 years ago

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Verified Customer

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Springs Refreshing Spring Lake, NC

I've been a customer a long time - I have a commercial account with them. Installation is smooth and equipment is outstanding. No problems at all, top notch.

9 years ago

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Verified Customer

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Kenneth Bouldin San Antonio, TX

We haven't had any problem. I think we saw got some kind of advertisement or something and we've been with them ever since. Equipment has been good.

9 years ago

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Verified Customer

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Jana Meadows New Boston, TX

I just searched on a website and I found them...I chose them for their price. Installing it is very simple and the support has been excellent

9 years ago

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Verified Customer

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Eleuterio Ocon Norwalk, CA

I haven't had any problems, they offer a very professional customer service. Also, installing the system was easy; I did it myself. Overall, I'm satisfied with the system.

9 years ago

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Verified Customer

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Michael Birchfield Corona, CA

I had to do the installation myself, but they walked me through it. I would say everything was good, and the equipment has been great!

9 years ago

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Verified Customer

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Steven Miller Conway, AR

It's been a pretty good experience! They have been very responsive from the hardware stand point of the call center. There have been false alarms, and they've handled it all very smoothly.

9 years ago

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Verified Customer

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Ahaz Griffeth Menifee, CA

Everything has been good with Protect America. I just signed up with them, and they were supposed to be sending me out a ‘do it yourself system', so it will be easy to use.

9 years ago

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Norma Whitaker Keithville, LA

Their customer support was fine, and so was the installation, however, I did have some problems with the sensors. Besides that, it's been a convenient service.

9 years ago

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Mina Patel New Castle, PA

The first time they installed the equipment was great; they did it for free. Plus, their customer service was excellent, and they were the best and cheapest you could find,

9 years ago

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Verified Customer

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Delwin Allen Anderson, SC

It's been great, every time I have a problem, question or something they take care of it. Installing the system was easy; it's been great to have them!

9 years ago

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DH

Their equipment is not easy to upgrade. Since I don't have WIFI, I could not upgrade my system, however, they did a pretty good job installing it. Besides, their price was lower than others.

9 years ago

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Tommy Mcree Mabank, TX

I haven't had any trouble with my system, it's been there when I needs it. Plus, it wasn't hard to install. The system is good and simple; you just turn it on and it works.

9 years ago Edited September 14, 2021

Brinks Home Security Reviews